Writing this review after almost a year after receiving this repair on my truck sunroof. I can…read moretruly say the service was top quality and worth ever cent! The tech and service team were, very knowledgeable and they provide superb service. I can't say that about anyone else in the Hampton Roads area.

I had the unfortunate luck of a small rock shattering the rear window on my '15 Mazda MX-5. Called…read moreand spoke to Lee late on a Friday. He was kind enough to spend a bit of time to discuss circumstances and advised, he'd have Raven follow-up with me on Monday. After everything was coordinated, I dropped off my car of with Lee explaining the job isn't simple/easy but he and his son, Chris would take good care of my it. He even gave me a lift home as I have no family to help me out. Lee, Chris, Raven kept me up to date as the job progressed which I greatly appreciated. Picked up my car and everything looked and worked perfectly! I knew upon speaking with Lee the first time, that he has a great deal of knowledge & experience and I had no hesitation in having him & Chris replacing the window. They stuck to the original repair quote eventhough, it took more time to get the job done with precision. They truly possess a wealth of experience and the entire staff is a credit to the profession and the community! Thanks for everything!!!

Everything went better than expected. Can't even tell I had a crack in the windshield. Amazing job…read moreand highly recommend

Very professional, and inviting atmosphere. Great general conversation while you wait. Process is…read morequick, easy, and affordable. My windshield looks 100% better. I highly recommend this business.

Quick service and the staff is very respectful. Location is good. The work completed was great.read more

This place has helped us with two vehicles. Both times were same day and at a great price. The…read morestaff is polite, as well as helpful. If this was my business, I'd open an auxiliary tire business so that loyal customers could get more services with the same positive experience.

I had to get my windshield replaced and the amazing communication they had with me was amazing!…read moreWhile I was sitting there waiting for my windshield to be done the amazing energy and great customer service the front desk team members provide was top notch. I would recommend this site for anyone needing these services.

Subject: Formal Complaint Regarding Service Failure - Appointment on June 27, 2026…read more Dear Customer Service Management, I am writing to formally document a highly unsatisfactory service experience I encountered on Saturday, June 27, 2026, regarding a scheduled windshield chip repair at my residence. Despite taking proactive steps to ensure my appointment was confirmed and service was feasible, the lack of professional oversight and communication resulted in a complete service failure. On the preceding Tuesday, I visited your Virginia Beach Blvd location to verify that the repair could be performed. I was explicitly instructed to provide my insurance information and schedule the service, which I did for the window of 8:00 AM to 1:00 PM on June 27. I received two text confirmations, one email confirmation, and an instructional video. Furthermore, the day prior, I responded to a request for photos of the damage, which were confirmed as acceptable for repair. By 1:04 PM on the day of the appointment, I had received no communication from a technician or the store. Upon contacting your customer service center, I was met with an unprofessional suggestion that my insurance had not been confirmed and was asked if I was prepared to pay out of pocket. After waiting five hours without a status update, this inquiry was both inappropriate and frustrating, as it suggested my service was delayed due to a billing issue rather than an operational failure. After multiple follow-up calls, I was eventually connected to the local shop. The individual I spoke with, who identified himself as "Anderson," informed me that the technician assigned to my route had been mistakenly scheduled on his day off. He offered to "try to fit me in" if I brought the vehicle to the shop, but refused my reasonable request to have a technician dispatched to my home as originally contracted. When I requested the contact information for his District or Regional Manager to escalate this issue, I was informed that no such contact was possible on the weekend and that he was unable to provide the names or contact methods for his leadership team. This experience raises several critical questions regarding your operational procedures: Operational Oversight: Does your team conduct a daily review of route assignments versus confirmed appointments? If so, why were customers not notified of the scheduling error, and why was no corrective action taken to fulfill these commitments? Dispatch Systems: Does your automated dispatch system lack the functionality to identify when staff are scheduled on their days off? Customer Service Standards: Are call center agents trained to shift the burden of service failure to the customer by questioning payment status rather than resolving the dispatch issue? Escalation Protocol: Is it standard policy for store leadership to be unable--or unwilling--to provide contact information for regional management, or for your company to have no escalation path available for 48 hours during the weekend? I am a professional in the hospitality industry with over 25 years of operational experience; I understand the pressures of a busy service environment. However, the lack of transparency, the inability to manage basic scheduling logistics, and the refusal to facilitate an escalation pathway are unacceptable. I request a formal response addressing these concerns and an explanation of how this failure will be rectified. I look forward to your prompt communication regarding this matter. Sincerely, David McGowan

My entire rear windshield got smashed on 06/16/26 and other shops had appointment availability…read morewithin the next week or two. So, I check this place out and I was surprised to see that they had an appointment open for me in two days! I was a bit skeptical but I needed my rear windshield replaced asap. Thankfully, making the call for the quoting and appointment was straightforward and brief. Larry was my technician on 06/18/26 and he was swift with the job! Just like the call-- straightforward, polite, and brief conversation. At the end, pricing was fair in my opinion. I have a 2019 Toyota Corolla Hatchback and the rear windshield is marketed at $260. So, including the remove and install and the materials required for the job, the total I paid at the end was $335!

Went here this Saturday i wont recommend this place small details for me makes a huge impact i…read moreshould have went with my instinct and removed it before going to this place but i am so busy and did not able too remember to do it. What happened is they did not remove my microphone which it was attached to the radio hoping i thought they just tucked it in where it was before as soon as i inspect it where it used to be attached to the corner of the glass notice that they cut it so basically they destroy my property they could have just called me in the waiting room and could have just pulled it off easy instead of them cutting it and Now i don't have a microphone on my car monitor to answer people pretty disappointing. Plus i can agree with the others that left negative review about them leaving your car with glass shards and dirt is true i don't mind it but beware.

would not honor my appointment after confirming. Tried to blame me when I showed proof of…read moreconfirmation suddenly the person went home. I spoke to Stephen every time and was speaking to him at the time so safelite canceled my appointment the provided inaccurate information. in addition I asked for an address update 4 times never was updated and to call my insurance myself when safelite told me they would handle it.

DO NOT get your windshield replaced here. In my experience, they'll break your rearview mirror and…read morethen be unable to give you an answer on when you're going to get your new one after 2 months of calling back. Manager is only available for 1 hour of the day, which he may not even be in the store to take calls for. If he does answer the phone, he'll probably say he's going to call you back by 5pm that day and three days later you won't have received any calls. Two months and many many many phone calls later I still don't know when I'm getting my mirror fixed or if I even am. Expressed to the manager that I needed this ASAP because my inspection was up at the end of the month and he assured me he'd have the problem fixed by then. Obviously, this was a lie. Well, after just receiving a phone call in the middle of writing this review, the mirror was never ordered. TLDR, DO NOT TAKE YOUR CAR HERE. IF THEY MESS IT UP YOU ARE SCREWED. EDIT: SPENT $450 BTW

I had an amazing experience getting my car windows tinted! Daniel was professional, friendly, and…read moreclearly very knowledgeable about their work. He walked me through the different tint options and helped me choose the perfect one for my needs. The installation was quick, and the quality of the work is outstanding--no bubbles, no imperfections, just a clean, sleek finish. My car looks so much better now, and the tint has already made a noticeable difference in keeping the interior cooler and reducing glare while driving. The shop was clean, Daniel was courteous, and the pricing was very fair for the level of service provided. If you're thinking about getting your windows tinted, I highly recommend this place. Great customer service and excellent craftsmanship!

I was pressed for time with moving so I was looking to get my Tesla tinted quickly and…read moreprofessionally. I ended up getting same day service which for me was key as long as the job was done correctly. From the professionalism to a superior install, I lucked out with finding this guy and his wife. Who both did an amazing job and did it under 2 hrs. I actually paid more than what was quoted because the job was THAT good. Don't waste your time with any other overcharging tint applicator. This guy is a Hampton Roads GEM! He went out of his way to show me each shade of tint and a heat lamp to show the affects in realtime. I highly recommend this company for all vehicle and even residential window tinting. You would be a god damn fool for not making this company your top choice. Note: keep in mind I reached out to 5 different places. Priced 5 different companies. Did my due diligence prior to pulling the trigger. So rest easy, this is the real deal.

I had the window tint removed by the dealer who sold me my car and when I got home, one window…read morewould not open and the other one stuck. JD Tint removed the residue and my windows work great now. His was very professional and his shop was clean and comfortable. I would recommend his work to anyone in need of window tinting/removal.

Perfection! Contact these guys with your tint needs first!! They are awesome at giving you the…read moreappointment time and day (or night) that best fits your schedule. He measured the darkness of my current tint because I like it a little darker. He removed the existing tint and put the ceramic on. It's beautiful! Having unscratched tint from kids and pets in the SUV is a game changer! Great price too - so worth it! THANK YOU JD TINT SHOP!