I went to Passport Infiniti for my 30k oil change, lube filter, and tire rotation. They came back…read moreand said my rear brake rotors and pads were worn out and needed to be replaced for $800. I might look stupid, but I am not that stupid! I declined the service. We have taken my wife's car to Del Ray Service Center for the past few years. I knew I could trust them for an honest assessment of my brakes. I left Passport Infiniti and went straight to Del Ray Service for a second opinion. They were busy when I walked in, but they took the time to take a close look at my brakes. They assessed that my brakes are good for at least another 20k miles. It is sad that the dealership Passport Infiniti that I bought my car from has such a dishonest service department. The great thing is that the people of Alexandria have an honest Mechanic at Del Ray Service Center that they can go to and get a truly fair assessment of their vehicle. I highly recommend them to anyone looking for an honest, talented and great Service Center.

This was my first time coming here, and they were able to fit me in last minute. They took care of…read moremy safety inspection quickly and professionally. Really appreciate it--thank you!

Called for an estimate on my car. They told me to come in pretty much the following week. Really…read morebusy on a holiday Monday yet they took the time to see my car and squeezed me in. Turned out my wheel bearings were rusted on (something I suspected). They waived the inspection fee but it was still pretty pricey. At the end of the day you do get what you pay for - good friendly service and no BS. There were other minor issues with my car that any other provider would have happily tried to overcharge me for but the service tech mentioned them and either knew I could get them done (battery change, wipers, etc) or was not a pressing issue. Expect their prices to be on the higher end. For quality service, I'd recommend it.

I'm extremely disappointed with my recent experience here. I previously had my vehicle inspected at…read morethis shop on December 20, and it passed inspection despite the same minor damage to the rear light being present. This crack has actually been there since October 2022 and has passed Virginia safety inspections multiple times since by a myriad of safety officers at different shops. Now I'm suddenly being told that the vehicle will not pass because of this crack, and I was quoted - nearly $500 to replace it which is way more than twice what I have found this repair can cost elsewhere. When I questioned why something that has repeatedly passed inspection is suddenly being rejected, I was told they have a new safety inspector. I understand that inspectors must follow Virginia's requirements, but that explanation raises concerns about this shops consistency. Customers should be able to expect the same inspection standards regardless of which employee happens to perform the inspection. What was especially concerning to me was the apparent lack of a consistent standard operating procedure. If one inspector repeatedly approves an existing condition and another rejects it, there should at least be a clear and consistent explanation for the difference. I have no issue repairing something that legitimately does not meet Virginia's safety requirements. My issue is the combination of inconsistent inspection practices and then immediately being quoted nearly $500 for the repair. Given the history of this light passing inspection and the amount being charged to replace it, the entire experience unfortunately felt like a money grab to me. This experience has seriously damaged my confidence in this business. I would recommend that anyone receiving a rejection here ask to be shown the exact reason for the failure and get a second opinion and outside repair quote before authorizing any work.

Quick and friendly. Across the street from the DMV. Price was reasonable so I got an oil change and…read moretire rotation at the same time. Got there around 9:30 AM and no wait.

Picked up my car after-hours. Discovered they'd sucked the brake fluid reservoir dry, resulting in…read morea lot of air in the hydraulic lines. I had asked that they check the brake lines for a slow leak, but declined their offer to do any work on the matter. They apparently had started on draining the lines before calling. They charged $699 to replace a radiator hose.

I had a great experience with this shop and felt compelled to share it. While I was waiting for my…read moreown vehicle to be serviced, I witnessed something that truly stood out. The team took about 30 minutes to thoroughly walk a young couple through the issues with a car they were considering purchasing. They explained, in detail, how the vehicle could quickly turn into a costly problem and potentially a major financial burden. What impressed me most was that they did this with no expectation of payment--just genuine concern for helping someone avoid a bad decision. What really says a lot about their integrity is that they easily could have told the couple to go ahead and buy the car and then bring it in for repairs, which would have made them money. Instead, they chose to do the right thing and steer them away from a bad situation. That level of honesty, professionalism, and customer care is rare. It's clear these guys aren't just about business--they're about people. I highly recommend this shop to anyone looking for trustworthy and knowledgeable service.

One of the best mechanics I've ever been to! I was told by my longtime mechanic that a passenger…read moreside mirror I bought as a replacement couldn't be installed, but then, on a whim I brought it to Rob at Town Car Repair, and he was able to install it within 15 minutes! Decently priced and very quick, Town Car Repair will be my go-to for years to come.

Ed at a Japanese Auto Service runs a great shop. There are some bad reviews below, but they do not…read morereflect the service you can expect to receive at this shop. Ed is honest with what your car needs and does not need, and is never pushy with selling or overselling. Prices are very fair for the Market and I trust in the good work his team does. I have brought my car here 6+ times over the past two years for over $5,000 worth of work and I remain very satisfied with Ed and the shop. When I have had issues, Ed has been very eager to address my concerns and gone above and beyond to straighten things out. Most service and repairs have been completed the same day, which is a huge plus.

Had my emission and inspections done. Asked for my tires to be filled free of charge. Will come…read moreback moving forward.

I dropped off my car after hours due to the plastic mud guard having come loose and having had it…read moredamaged through dragging on the highway. There is a whole system set up to drop off the car, leave the key in an envelope, put a message on the envelope, and then drop the whole thing into the mail slot so it is locked in the office. I fully expected a multi hundred dollar estimate, with a new part and labor, but it wasn't that way at all. The estimate was $70 (including $20 for the state safety inspection). It was of course a simple fix, but kudos to this shop for being honest about it and not trying to upsell, up charge, or do anything other than what was needed. I wish more auto places would be like this, but until they are, Arlington Auto Repair on Four Mile Run is the place to go!

Went in for an oil change and they ended up breaking my oil filter cap and charged me for the…read morereplacement. Dirty business ethics, i do not recommend at all.

I will miss this place . Provided me with service many years for various vehicles. Ryan thank you…read morefor all your help. I hope you and the rest of the team see many more blessings your way.

Joyce motors has been a fixture in Clarendon for as long as I've had a car. I trust them with my…read morecars and would absolutely recommend them for any work you need done. They have reasonable rates and are happy to talk you through the work.

This place is fantastic. They finished the repairs ahead of schedule, and their customer service…read morewas very good. But the main reason for my very positive review is AA's honesty. I needed a new transmission and I was told the cost would vary depending on whether the transfer case needed to be reprogrammed -- that would be an extra $500. When I picked the car up, they told me that fortunately reprogramming wasn't needed. They could have said the opposite -- I would have paid the extra $500 -- and there's no way I would have ever known the truth. I am just posting this review because to me honesty is basically everything in car repair places. And Arlington Autocare is honest.

I wish I had a better experience here and would especially not recommend this business to any…read morefemale going by themselves. When taking my car in solely for an oil change, after it was complete my car was returned to me with the driver's seat reclined an absurd amount. Additionally, the electronic switch to raise the head of the seat was broken and I knew for a fact it was not broken before I took my car in to get serviced. The next day, I brought it back to address the issue and have the shop fix it because it was very difficult for me to drive my car with the seat reclined so much. I did not feel like my issue was taken seriously initially by the mechanics. When explaining the issue, it seemed like they thought I didn't know how to raise the seat up in my own car. It wasn't until showing them the problem that they admitted this was a real issue they would need to run diagnostics and charge me for. I asked why they would feel a need to recline the seat this much to complete an oil change in the first place, and they continuously doubled down that the mechanics have to be able to move the driver's seat in any way they need to drive the car and could not admit the issue was their wrongdoing. It makes sense to me to move the seat towards and away from the wheel, but my seat was reclined so much from the original position that seemed incredibly unnecessary. After running the diagnostics, they wanted to charge me almost $900 total to replace the switch altogether. When expressing to the mechanics once again that this issue is on them because the seat was not broken before I brought it in for the oil change and it is ridiculous to ask me to pay this much especially in labor charges, they would not budge on their stance that they can move the seat however they need and said charging this much and replacing the whole switch is what needed to be done. The next day I called right when the shop opened to speak to the manager about this issue. Every time I called, the mechanics said the manager would be in later that day and everytime I called after that the manager was never available. Eventually in the afternoon, the mechanics were able to communicate the issue to the manager themselves, and later on they updated me that the manager is aware of the issue and looking into it to see what he wants to do.I made it clear to the mechanic I spoke to that I still wanted to speak to the manager myself, and they said they will give the manager my number to call me. I never got a call from the manager, instead the shop called me back saying the manager wants the shop to comp all charges with this switch fix except the part. I made it clear that this is the least they could do because they were the ones that caused this issue. I still want to speak to the manager about this and they expressed that the manager had left for the day and is busy so wouldn't have time to call me about this, which I think is incredibly cowardly of the management of this shop to not be willing to hear out the customer's concerns directly. When picking up my vehicle the staff was incredibly unfriendly and visibly upset about the whole situation. I asked if the part had a warranty and was met with an "I don't know, I think a year." When asking if they could confirm that with someone that knew, they responded "It's a year warranty" without verifying with someone else. When paying for the cost of the part (which was $250 that was for an issue I did not cause) I politely asked if they had a discount for nurses/first responders and was met with "why should we give you a discount, we're already losing money on this." I will not be returning because of the lack of customer service and the lack of respect I was met with from staff as a single young woman.