1. Glenbrook Patio Door

    1. Glenbrook Patio Door

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    Glenbrook Patio Door

    4.2 (27 reviews)
    Closed 8:00 am - 8:00 pm

    Glenbrook Patio Door Photos

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    This is the latch when they left.  Does not seem safe to me...

    ***LONG READ BUT WORTH IT*** I have not decided yet whether I will go to the police based on my interaction with Glenbrook Patio Door (theft of property) but I am absolutely going to the BBB and here I am also posting on Yelp. I had two patio doors with issues related to the latches that we needed to fix so that we could sell our home. I had purchased 2 new latches (one from a professional patio store and the other from Lowes) and we also still had one of the original latches. After failed attempts by myself to fix the problem (I am not too handy), I gave up and called Rich at Glenbrook Patio Door. Unfortunately I was not going to be home and my husband would be there (he had no prior knowledge of the situation with the doors besides that they did not lock). Rich came and went. My husband texted me the grand total which seemed higher than expected based on the conversation I had with Rich previously. When I got home and looked at the receipt and I saw we were charged for his trip charge, a new latch, and a new door keeper. I then looked at our patio doors. Rich was able to use our original latch for one of the doors but that is where he needed the new door keeper. Makes sense. Then I look at the other latch and it was the EXACT one I purchased from a professional patio door part store. This did not make sense because he charged me $32 for a new part. I noticed that of the 3 latches I had provided in case he was able to use them, only the cheap Lowe's latch was left along with all the miscellaneous pieces that I had accumulated while working on these doors. I immediately called Rich who got very defensive. After hemming and hawing he eventually admitted that he had taken MY BRAND NEW PART with him in an effort to "clean up." In what universe does that even make sense? If he was "cleaning up" as he says, why would he have not taken the cheap Lowe's part? Also, I planned on returning whatever was not used, which included a brand new part that I had just picked up two days before. I did not believe for a minute when he told me that he had used a new part and he had my part in his possession. He told me he would return it to me when he came back to fix a portion of my door that he left undone. Of course he came when I was working and fixed what he had left undone before and left a random latch that was supposedly "mine." I knew it was not and it was verified when I attempted to return it to the store and the part did not match my receipt or any parts they sell there. So basically Glenbrook Patio Door used my own part and then charged me for it $32 in fact. I already paid $20 for the latch so now I paid $52 for the latch in total. Rich made me so uncomfortable by the way he was talking on the phone when I confronted him that I honestly was even nervous to have him come back and fix the shoddy work he left the first time around (Picture will be included here).

    Outside view of new patio door.

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    7 months ago

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    2 years ago

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    5 years ago

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    10 years ago

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    12 years ago

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    11 years ago

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    6 years ago

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    12 years ago

    Business owner information

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    Richard R.

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    9 years ago

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    13 years ago

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    Richard R.

    I only wish that I got these results in the stock market, thank you!

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    13 years ago

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    7 years ago

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    10 years ago

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    11 years ago

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    13 years ago

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    Richard R.

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    13 years ago

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    13 years ago

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    Richard R.

    Much appreciated, thank you!

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    14 years ago

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    11 years ago

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    Ask the Community - Glenbrook Patio Door

    Review Highlights - Glenbrook Patio Door

    Then we came across Glenbrook Patio Door, called Rich, and within a few days our problem was over.

    Mentioned in 10 reviews

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    Master Handymen

    Master Handymen

    4.6
    (115 reviews)

    This is the second time I have used Master Handymen in Chicago. The first was many years ago for a…read morepunch list while selling a condo. This summer, my husband and I had years' worth of jobs ready for Gino and his team. Gino responded quickly to my initial email and came out to see our long list of jobs (some larger, such as installing gutters on our garage for a water barrel and demolishing and rebuilding our deck from house down to backyard patio). All work was done efficiently and very well! We met many team members, including Omar and Rodrigo. They were all professional. We're SO PLEASED with the work that was done for us! Highly recommend Master Handymen!! Attaching a picture of our new, gorgeous and sturdy deck (Master Handymen will return in a couple of weeks to apply stain). 5 Stars!

    A08/30/2020 We…read morecouldn't be happier with the work that Master Handymen did on a rental property for us. They delivered earlier than the projected time, communication was frequent and friendly, and everything was done perfectly. Gino and his team were great to work with- all very nice and thoughtful. Our property is almost 100 years old, and we had some tricky elements to navigate, but Gino solved all of our plumbing and electrical issues to help us bring the kitchen and bathroom up to date. The pricing was fair and transparent. I'm a first -time homeowner, and Gino and his team were really helpful in teaching my husband and I about various aspects of home maintenance, too. Since our work was done during Covid, all the guys were really diligent in mask wearing, too. I will definitely use Master Handymen again!

    Glenbrook Patio Door - doorsales - Updated July 2026

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