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    Glenbrook Patio Door

    4.2 (27 reviews)
    Open 8:00 am - 8:00 pm

    Glenbrook Patio Door Photos

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    This is the latch when they left.  Does not seem safe to me...

    ***LONG READ BUT WORTH IT*** I have not decided yet whether I will go to the police based on my interaction with Glenbrook Patio Door (theft of property) but I am absolutely going to the BBB and here I am also posting on Yelp. I had two patio doors with issues related to the latches that we needed to fix so that we could sell our home. I had purchased 2 new latches (one from a professional patio store and the other from Lowes) and we also still had one of the original latches. After failed attempts by myself to fix the problem (I am not too handy), I gave up and called Rich at Glenbrook Patio Door. Unfortunately I was not going to be home and my husband would be there (he had no prior knowledge of the situation with the doors besides that they did not lock). Rich came and went. My husband texted me the grand total which seemed higher than expected based on the conversation I had with Rich previously. When I got home and looked at the receipt and I saw we were charged for his trip charge, a new latch, and a new door keeper. I then looked at our patio doors. Rich was able to use our original latch for one of the doors but that is where he needed the new door keeper. Makes sense. Then I look at the other latch and it was the EXACT one I purchased from a professional patio door part store. This did not make sense because he charged me $32 for a new part. I noticed that of the 3 latches I had provided in case he was able to use them, only the cheap Lowe's latch was left along with all the miscellaneous pieces that I had accumulated while working on these doors. I immediately called Rich who got very defensive. After hemming and hawing he eventually admitted that he had taken MY BRAND NEW PART with him in an effort to "clean up." In what universe does that even make sense? If he was "cleaning up" as he says, why would he have not taken the cheap Lowe's part? Also, I planned on returning whatever was not used, which included a brand new part that I had just picked up two days before. I did not believe for a minute when he told me that he had used a new part and he had my part in his possession. He told me he would return it to me when he came back to fix a portion of my door that he left undone. Of course he came when I was working and fixed what he had left undone before and left a random latch that was supposedly "mine." I knew it was not and it was verified when I attempted to return it to the store and the part did not match my receipt or any parts they sell there. So basically Glenbrook Patio Door used my own part and then charged me for it $32 in fact. I already paid $20 for the latch so now I paid $52 for the latch in total. Rich made me so uncomfortable by the way he was talking on the phone when I confronted him that I honestly was even nervous to have him come back and fix the shoddy work he left the first time around (Picture will be included here).

    Outside view of new patio door.

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    5 months ago

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    2 years ago

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    5 years ago

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    6 years ago

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    12 years ago

    Business owner information

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    Richard R.

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    9 years ago

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    13 years ago

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    13 years ago

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    Richard R.

    I only wish that I got these results in the stock market, thank you!

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    7 years ago

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    10 years ago

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    11 years ago

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    13 years ago

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    12 years ago

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    12 years ago

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    Richard R.

    Much appreciated, thank you!

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    13 years ago

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    11 years ago

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    Review Highlights - Glenbrook Patio Door

    Then we came across Glenbrook Patio Door, called Rich, and within a few days our problem was over.

    Mentioned in 10 reviews

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    Creative Mirror & Shower - Bypass Sliding Shower Door

    Creative Mirror & Shower

    (68 reviews)

    Old Town, Near North Side

    From beginning to end, the team was absolutely amazing! From conversations with owner, Mark, and…read moremeeting TJ in the showroom to view options to Tim configuring precise measures in my home to Tim's collaboration with Jonathan, Chuy and Jakey on site. As they replaced old doors with broken wheels from another company, they took so much time and care to get everything right--patiently testing multiple combinations of track and wheel options while including me in the process and explaining things clearly. We were all incredibly collaborative and patient and Jakey cinched it with an idea that truly paid off! I completely agree that going forward with new doors was the right decision. They look beautiful, roll smoothly, and I couldn't be happier with how they turned out. The service was exceptional from start to finish. I thanked the guys several times and tried to show my appreciation with treats and tips (though one would not accept). They were such a pleasure to work with on this complicated job: efficient, tidy, respectful, cooperative, and very mindful of my home and furnishings. They really knocked it out of the park. Please know how much I appreciate your giving the green light on this project. After navigating many challenges, It ended up being a total success--and I think the team learned a lot in the process, too, given the creativity and analysis it required. Tim also reassured me that if anything comes loose or needs adjusting, he's only a phone call away, which gives me great peace of mind. He's not only a perfectionist in his craft but such a thoughtful, kind person and a wonderful representative of your company. You've truly assembled an excellent team from TJ and Karen to Tim, Jonathan, Chuy and Jakey--all so professional, conscientious, skilled, and committed to doing things right. Thanks again for all of your help and for seeing this through. I'm thrilled with the final result and wish you much continued success!

    Creative Mirror and Shower has never disappointed us with their product, professionalism,…read moreprecision, or punctuality. Add to that, they have not flooded the airways with shrill-filled commercials about one-day bathroom makeovers. Creative Mirror and Shower stands by their products and their customers. Thank you for another job that surpassed expectations. You are greatly appreciated-Dianne F.

    Glenbrook Patio Door - doorsales - Updated June 2026

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