I was really hopeful about this place after someone hit my new car about 2 months after I bought it. The people are really nice but my problem was with the workmanship which is the most important thing to me in a body shop. I had to take my car in 3 times after they had delivered it to me. My car wasn't in too bad a shape after it was hit and the things I took it back for were minor imperfections but nevertheless I expected the car to be delivered in the same condition as it was before the accident. At one point they seemed like they were getting annoyed by me but I didn't care at that point because I was annoyed that they didn't do the work right the first time. I had to leave it there overnight twice after I had already picked it up the first time when it was supposed to have been ready. They kept leaving primer spray or rough paint spots on the inside of the door. Personally, I would take my car elsewhere after my experience. read more

Let me begin by saying I'm a born/raised NYer that's not easily impressed and is as skeptical and lacks trust in humanity as the day is long. That is... until I had some body work done on my silver 2013 Prius. I accidentally went to Mark Vargo's shop thinking it was a different shop someone had mentioned to me. Talk about a Christmas Miracle. That was Tuesday afternoon. He gave me two estimates, a few hundred dollars apart. Without me saying anything, he suggested I go with the lower of the two saying... " I can fix what's there without having to put new parts on. I can do a great job with what there is. No one would ever know the difference. That's what I would do if it were my car and money". Who does that? Who turns down money? I was sold. This guy was confident in his performance, was moral, decent, great business ethic, CLEAN office (with full size Christmas tree and REAL Christmas Carols playing) and a hell of a nice guy. Dropped my car off on Wednesday morning at 8:00 am. I told him I was leaving for my Christmas break at Noon on Friday. He said he'd do all he could to have it ready by then. Got the call Friday morning at 10:45 saying it was being washed.. be ready at Noon. Picked it up at Noon. On time, on estimate, and it's PERFECT! I mean seriously. Show room perfect. Mark and his friendly, professional and expert staff are outstanding. I really can't say enough good things about this guy and this shop. God forbid you need bodywork done on your car, but.. if you or someone you know does... do yourself a BIG favor and go see Mark. These guys at Glendale Auto Body are like having "family" in the business. I know, I'm Italian. Eah, oh! read more

This is a first class auto body shop. The owner Mark and his crew are committed to excellence. They went above and beyond to help me get my vehicle repaired, handling an uncooperative insurance company and giving my 3-year-old car impeccable care, returning it to brand new after being hit really hard by another driver. Thank you Mark and crew for your attention to detail and hand holding through a frustrating insurance experience that you expedited. They will have you in a rental and have your car back to you asap in excellent condition. Clearly I can't say enough. I highly recommend this shop. read more

Mark, Armando, Jessica (I think her name was), Edith THANK YOU! You made my experience here so amazing I can't thank you enough! It's a beautiful shop and the people here are so warm and welcoming! They got my car fixed and scrubbed up before it was expected to be done! They are so professional and can't recommend them enough! read more

Over the years I've taken my cars to body shops, I've always been skeptical about the quality of repair, the car being "never the same," delays in getting my car returned to me, the inside of the car looking like it's been sitting in a junk yard, etc. Well, Glendale Auto Body shop eased all of my fears regarding auto body shops. My two-year-old car was repaired without any signs that it had been in an accident. I just can't emphasize enough how exceptional the repair job was. But, what truly impressed me was the service from day one. Mark (I believe the owner?) must have seen my apprehensiveness over leaving the car there, because he assured me that my car will be "well taken care of." His staff showed a lot of grace in accomodating my busy work schedule the day I had to pick up the car, which by the way, was as promised. As I was driving the car away, I noticed that my car had been not only washed and detailed on the outside (basic detail) but the interior leather and dash was cleaned as well! WOW...then, Mark personally calls me the next day to assure me that his work is guaranteed and that he would make any necessary adjustments should I not be satisfied with the repair. And, if this isn't enough for all of you taking the time to read my review of Glendale Auto Body, after getting some estimates from the top rated body shops in the area, Mark quoted me the lowest price, this being important because it was an out-of-pocket repair. My advice? Well, why wouldn't you go here? read more

Took my truck in to get some damage fixed. They not only came in at the most affordable bid, but did exceptional work. Marc was great, very communicative and made sure the job was done right. There was another guy, in the shop, don't know his name, but also very consciences. I would highly recommend this shop and (hopefully not) return if need be. read more

Unfortunately, I had my mini cooper at the GAB twice in less the six months and both times i have nothing but good things to say about there operation, from the receptionist to the mechanic that work on my car. Mark and Mike were both honest and helpful and that's what you need from a auto body shop. I would definitely recommend this shop. read more

Totally impressed. After two visits to different body shops I happened upon Glendale Auto Body . After a brief telephone conversation with Mark I knew my worries were over. My concern became his concern. Vandals had destroyed my right side rear view mirror (the entire assembly) on my older Yukon XL. Since no insurance was involved cost was an issue. Mark located an after market product (which the other body shops didn't want to bother) and after a couple of days wait I took my car in and within 30 or 40 minutes I was on my way. Mark is truly an example of an honest, professional who exemplifies the caring spirit that is so lacking in todays marketplace. I couldn't be more pleased with the outcome. read more

The service at this shop is the best I have ever recieved!!! I went in to get my car fixed because someone side-swipped my car while it was parked at work. They ended up finding damage that wasnt repaired from Honda of Hollywood when I took it there to get fixed 9 months earlier because someone else hit my car while it was parked. They sent me pictures and called my insurance to try to get it dealt with. They kept me up to date about what was going on with my car and what the insurance company and Honda of Hollywood had said about my car. They ended up fixing my car correctly and even polished one of my headlights that had water damage in it even though that area of the car didnt need work. My car looked fantastic!!! I dealt with Mark and Amanda the whole time and they were so sweet and gave fantastic custome service above and beyond what most people will. Mark even told me that my battery was running low and recommended a place up the street to get it replaced. I didnt have time to go there right away so fast forward about a week later and my car wont start. I called Glendale Auto Body to get the name of the place where I could get a battery and they called them , got a price, and called me back and told me they were going to let them know I will be on my way. I told Amanda I had to call AAA to jump my car so I could drive over there so I asked for their number to let them know it may be a while until I got there. Amanda told me she didnt want me to use a AAA call and that Mark would come to my house to jump my car for me since I didnt live that far away. I was blown away!! They didnt have to go out of their way to help my but they did it anyway and for all the reasons above I will never go anywhere else to have work done on my car. I recommend this shop to anyone that wants quality service and work done on their car, they are the best there is! read more

It stinks to be rear ended, Glendale Auto Body provides service and support that not only tends to the damage, but are also just truly supportive and proactive to make sure you get what you need to get up and running asap. You hope you never need them, but when you do, they provide stellar service. read more

No matter where you go, you'll never get better service or a more professional job than Glendale Auto Body. The staff is amazing, warm, courteous and very efficient. You'll never be left on hold for minutes and their attention to detail is beyond belief. Mark Vargo, the owner is always present and accessible, making what could be a really unpleasant experience after an accident, not unpleasant at all. My agent Ethan was incredibly helpful and on top of every detail. When you call to check on progress, you will be surprised to discover that everyone is we'll aware of exactly what the current state of progress is. These folks know what they're doing and they do it exceedingly well, easily surpassing any reasonable expectations. Most importantly, besides doing excellent work, they are very kind and gentle people who truly do care about their customer's comfort level. If you thought pride and workmanship was dead, I can attest that it's alive and very well at Glendale Auto Body. You just can't do better than these folks. This is truly as good as it gets!!! read more

Never disappointed with the service! I've been going to Glendale Auto Body for years (and some years multiple times when kids started driving) and always get first class treatment and quality work. Referred many of my friends and family and they were happy too. Besides Mark being a true gentleman , you can trust the work he does. I'm very picky about the replacement parts. Mark makes sure that only dealer quality parts are installed. The finishing and quality of work is amazing. You can trust that your car will leave the shop looking better that you expected. read more

I just moved into the area from back east. I have been having a hard time keeping my car "up to par". I "yelped" a few places and this place came up with 5 stars. I decided to give them a try. Well as you can see, I also gave them 5 stars. Mark goes above and beyond to give you options. I have gone here 2 times in the last 2 months. The first time was for a review mirror. He gave pricing for a manufacture replacement, and after market replacement. He was quick with getting the parts and with getting the work done quickly. The next time my window went down, and decided to stay down. Again, Mark, took a look at it, told me what the problem was, and gave me options and different pricing for my options, and again was very quick with getting it done. I highly recommend this place. In fact, I am bringing my neighbor in next week to look at a scuff mark on her car. Mark is the best in customer service. And Amanda is very pleasant to speak with as well. read more

I have not had very good experiences with auto body shops in the past. But checking out the reviews for this place helped so I went in. This place is definitely worthy of the hype and then some. As previously stated in prior yelpers, Mark is the man. Friendly guy and completely honest. I had to fix my bumper on a BMW lease I had. I also had some other nicks and scratches along with a chip in the windshield (that i had fixed with resin but you could still see a small mark). Mark was honest and said said don't worry about the crack on the windshield and see if the BMW lease won't see it (they didn't). The other nicks he said he'd fix for me for free which he did. When I picked up my car they re-painted it, it looked brand new with the bumper fixed for a great price. Come time to return the car, I didn't have to pay anything extra. Great service for a stellar price read more

This is the best place to take your car! My car was accidentally stained by one of the rags used in a carwash place that I'm never planning to go again, so I was so worried and took my car to my dealer. They suggested me to go to Glendale Auto Body. I arrived on Saturday, and the shop was closed, but Armando, who was the only one there at the time, tried to help me remove the stain on my hood. Since it didn't come out, he asked me to come back on Monday and offered to color sand the hood to try to remove it and offered to do this free of charge. I just couldn't believe, how kind and helpful he and his all crew were. We went back on Monday and they were able to fix my car. I'm extremely grateful to them, and for sure, if I ever need something to be done to my car, I will entrust Glendale Auto Body to take care of it. They have EXCELLENT customer service and will treat you and take care of your car so well!! read more

Five Star Rating and then some more for good measure. Mark Vargo should get businessman of the year! He goes above and beyond to ensure customer satisfaction and he and his staff are professional and courteous. Hard to find such honest people in Los Angeles. I will never take my car to another body shop! read more

Not recommended, I had horrible experience here. About a month ago on a Saturday, I went to this shop to get an estimate for my brother's vehicle and was greeted and met by an employee named Tony. Tony initially was very friendly and helpful with my questions regarding the repairs and paint job I wanted. He seemed very knowledgeable and legit with the services that Glendale Auto Body would provide. Tony looked over the vehicle and we discussed different parts/areas that would be repaired and/or replaced, etc. I felt very confident that I had gone to the right place to get the vehicle repaired. Tony gave me an estimate of $3500-$4000 for the repairs and work it needed. When I informed him that I would be dropping off the vehicle the next Monday morning, I asked him what I needed to do. He instructed me to just show up on Monday and that he would be there to assist me. I trusted his professionalism and knowledge which was a big mistake! The next Monday morning I showed up to drop off the vehicle and Tony was nowhere to be found, I was informed by the owner Mark that Tony was running late, but that they would take the vehicle in since my brother and I needed to go to work. When I informed Mark that I had received an estimate of $3500-$4000 for the work on the vehicle, he asked me if Tony had given me anything in writing. I informed him that he had not, but that when I asked Tony for something he just told me to show up on Monday and that he would be there to assist me. Mark stated that would wait for Tony to arrive and would talk to him about the vehicle and the estimate and call us back as soon as possible. I called the shop about 4 hours later that day and Tony was MIA, I was informed by the reception person that he (Tony) was out sick and would be back tomorrow. She stated that she would leave a note for him to call me back as soon as possible. The next day (Tuesday) I did not hear from anyone from the shop. The following Wednesday afternoon I called again and was informed that Tony was on a leave and would not be back to the shop for a while. I asked the reception person if Mark was going to honor Tony's initial estimate, which should be noted was given to me by Tony when Mark was in the office. She stated that she didn't know, but that Mark wanted my brother or me to come back to the shop for another estimate. I then asked her if this was the case then why we didn't hear from them. All calls for information about Tony and the estimate were initiated by me, not by the shop. The receptionist stated that Mark had been very busy and had not had the time to call me or my brother. The next day (Thursday) my brother decided to pick up his vehicle from the shop without any work being done to it. When he arrived to pick his vehicle, Tony was at the shop back at work. Mark informed him that he would not be honoring Tony's estimate and that he was going have a serious talk with Tony. Mark also offered him to give him a revised estimate which he refused. This whole experience was a complete waste of our time, I went to Glendale Auto Body because of the great reviews found here, but I was very disappointed in the way things played out. I feel wronged by this shop and I ended up taking my business elsewhere. Bottom line, do not trust their employees, Mark was very cordial throughout our interactions although he never offered to make it right, unfortunately. read more

Mark is a saint. He took my car immediately and made it look great for an unbelievably low price! I recommend this place to anyone and everyone. The staff are so nice and helpful and friendly. Thanks Mark and your staff!!! read more