Went in for an oil change ended up spending 500.00 upsell, unnecessary services and don't have…read moreclear pricing. Would never go back there.

I went to oil change earlier this year. It was professional service…read more Last week it reported coolant low so that I took the car there for a checkup. Andrew did a careful check and made sure coolant was fine. He is nice and friendly. Highly recommended.

Without question, this proved to be a most positive experience. In addition to getting the oil…read morechange I needed (as well as being informed on other issues found per routine)...the Tech's discovered other potential issues, one being that my battery posts were corroded. The other was the installation of the battery itself, which occurred after having it installed at another facility. The install had been sloppily done, causing the battery to shift about. I'd not have known this had they not done a thorough inspection. Both the battery post corrosion and tightening of the battery were remedied, for which I was most grateful. I ended up paying for more than I'd anticipated (I needed an cabin filter as well), but the money was well spent, to say nothing of the peace of mind I had thereafter. The service crew were friendly, professional and warm. I can't emphasize enough how much this meant to me. This location had my business without question for future needs. I'd highly recommend them should you need automotive care. 10/10 of the highest order!

Super helpful staff and quick service! Ethan and Jacob crushed it. Helped us with an oil change and…read morefound a few other minor items we needed handled. Will be back.

Another visit, this time for spark plug replacement. They'd never been changed on my 2013 VW Jetta…read more (Less than 63,000 miles!!!) Staff worked with the price comparison I found on a national database for my ZIP code. Result: a win-win for both quality and value. I was in and out in a little over an hour, thanks to the same efficient and courteous service provided on previous visits. A plus: I didn't notice until later that they'd vacuumed the carpet as a complementary service! Another 5-star performance. Highly recommended.

My husband truly likes their customer service. He finds them to be honest, dedicated,…read moreknowledgeable, friendly, and reasonable prices. They do not oversell services. Clean lobby. We take our 2018 RAV4 and our Highlander 2022 oil changes and any recommended and needed services with them.

The guys at Firestone were awesome. Love this location, they always do great work. Thanks Joe!read more

When my regular mechanic closed, I thought I would give here a try to replace my spark plugs…read more Good: Quick-ish service (see "Bad"), clear about costs (when asked), no more misfiring spark plugs. Bad: They didn't have the spark plugs in stock, despite me having made an appointment ahead of time. Ugly: I paid and went out to my car, which would not start. Not even an attempt of starting. They had informed me that my battery tested poorly, which I passed on because it's from 2024 and still in warranty. I pulled out my jump kit and attempted to jump the car. No life. I go back in and tell them the situation. Three of them go out to look and get it started. When I asked what the issue was, they again told me it was a bad battery and offered to swap it out, which I again declined. I took the battery to the store I bought it and they tested it at 95%, not poor enough to get a warranty replacement. It's been a few days now and the car has started without issue. Conclusion: I don't know what they forgot to connect that my car wouldn't start but trying to pass it off as a bad battery is dishonest. I will not be returning to Firestone.

I love this location, been coming here for two years. Honest and kind individuals who work here and…read morehe the job done ! Keep up the good work

Came in very clueless for an oil change, Hunter helped me out he was so patient and helpful…read more Definitely would recommend and will be coming again! Great team that works very fast and efficient!

Rob is the best. He has been taking care of my cars for the last 10 years. He is reliable, honest…read moreand extremely knowledgeable. I recommend A to Z to everyone . A huge thumbs up!!!

We are very happy with this company. We dropped my car in for the air conditioner to be repaired…read more Robert was wonderful. He explained everything thoroughly. The price was reasonable. The service was wonderful. When we picked up the car, Joy was very friendly and knowledgeable. We definitely recommend bringing your car here for service.

They usually do good work. Gavin is outstanding explaining things, and goes the extra mile to fully…read morecheck leaks. They are close to my home, and the pricing is competitive with other repair shops. They also communicate very well via texting with videos and pricing. I feel comfortable bringing my car here.

Not happy with Merlin's. I walked in a week ago looking for an oil change. They told me I'd have to…read morebook an appointment (pro tip: book an appointment before you go in). I told the guy before booking the appointment that I wanted their basic oil change for a truck I don't drive. He told me it would be $29. Boom, I booked the appointment. I show up. They do the oil change. At payment, I'm told it's $37. I scoff and tell them what I was quoted. The guy just looks at me and says, well... it's $35 + tax. So that's $37. I had a few options there, but the truth is my time was more valuable than the few extra dollars. So I paid it without uttering a single complaint. But I won't be back again, and I will be sure to tell others about my experience.

Bought and installed four new Michelin Defender 2 tires (highly recommended!) at a different Belle…read moreTire location. While the initial service was good, the steering wheel alignment was never exactly centered despite multiple attempts - it remained about 5 degrees off-center (see photo). About 10 months later, I visited the Carol Stream location for a rotation and alignment. Though the first pass was still slightly off, I took it back and the technician (Anthony) did an excellent job. He nailed it, and the results speak for themselves (see picture). Cost was covered under the one-year alignment/new tire set warranty. It may seem like a small thing, but when the alignment/steering wheel is off - the whole care feels off and it's aggravating as #@$. Wait time was well before the promised time. lobby is clean/comfortable, and the sales staff was attentive. I'll be returning for all my tire needs.

This is the only place me and my family go to. Fantastic customer service every time we've been…read more Just went there again and Anthony helped me out big time. Would recommend this place to everyone.