My dad has been living here for 10 years & had a water-leak problem that flooded the inside of his…read moreunit. He was able to contain most of it & maintenance was able to solve the leak immediately. The response of their management was also quick & constant communication was open. Even a corporate officer arrived to provide support & decisions were made to replace all the damaged flooring & walls. But of course, my dad & brother had to vacate the place while repairs were being made & the management offered to prorate the rent for the times it will be vacant. The whole place is gated & secured with exceptional landscaping & gardening. And since I actually do not live there, I cannot give a 5 star which I am sure they easily would deserve.

So bad here. Apartment building C #19 is the loudest tenant they have. So many issues. If you have…read morekids no way. They bang on walls. They get into fights. Cops have been here called before cause of them. Parking sucks here too. Got 7 cars here slashed tires on Christmas Day.

I love living here since day 0! Very spacious floor plans and very competitive pricing! Gas, water…read moreand trash is included with utilities! They accept zelle for monthly rent payments which is very convenient. We had immediate support for any issues we had within that day. Celeste and Sandra are very very sweet and great property managers. Josh and his maintenance team are in top of any maintenance/services needed. The neighborhood is very friendly with no issues.

I have lived here since June 2020 For About 9 Months and love it. Amazing Staff and Management…read moreCelest & Sandra Maintanace are quick to respond to any issue's and resolved same dayI love the kitchen set up with Beautiful Granite Style Countertops & Wood Flooring No Vacuuming Swip & Done" Close to Everything Shopping & Freeways

I want to say thank you very much to Eddy who is very kind, helpful and a great human being all…read morearound. They have chosen the right person for the job. Thank you to Devon, Denise and the whole team at GK, to find a dedicated person to help us with our tenant needs. I appreciate the hard work, support and always hearing us tenants in what we need. It's just very convenient and resourceful to have someone who can address the issues right away, instead of taking weeks to get the issue resolved. It's nice to have a full time maintenance person on site now. Been here for more than 14 years and love this property.

Bad Ass condos and this is a nice place to live. The blue doors make the place pop. It's pet…read morefriendly and family welcoming

Been living here since '98. Pay no attention to the ONE bad review about this property. It's a nice…read moreplace to live with a lot of amenities, although yes, there are some loud neighbors(their kids mostly) but everything here has been pretty cool. Anyone getting accused of doing anything shady probably deserves it because there are security cameras all over the property so they probably thought they weren't going to get caught!

Wow 6 years later and this place is even worse the property is amazing in views but horrible…read moremanagement. The landlord contacted our family unit that we are in risk of being evicted because a neighbor is accusing us of doing BRUJERÍA. BRUJERÍA FOR CALLING OUT LOUD. We aren't even religious. But the landlord still threatened to kick us out over this...

I stopped by the leasing office to check for available apartments since the property is so close to…read moremy job, and I couldn't have had a better experience! I was greeted by the manager, Jacob, who personally gave me a tour of the community and walked me through photos and floor plans of the one bedroom apartments. I was genuinely impressed by how beautifully maintained the landscaping is and how spotless the laundry rooms are. Bonus there's even a heated pool and spa! Jacob was friendly, knowledgeable, and went above and beyond by putting me on the waitlist and answering all my questions. I've toured a few other properties nearby, but Jacob's exceptional customer service made me feel like Casa Madrid is already my next home. I can't wait to hear back when a one bedroom becomes available!

This is our second year at this apartment complex. Apartment complex and amenities have been great…read moreso far, but we have continued to have issues with various repair orders that have been "processing" as early as when we first moved in back in June/2024. Property can not maintain a consistent manager as we have had 3 or 4 managers take over. Yet no managers have been able to address our repair orders. The maintance crew has reassured us that they have the replacement parts, but no attempt has been made to come and perform the repairs.

Fernando the maintenance manager is the best! Very responsive, and very professional. He always…read morecommunicates clearly and promptly.

NO OVERNIGHT PARKING since when?? Manager doesn't even send out a letter or warning to her tenants…read more Very inconsiderate. Had to find out through a ticket not even the own manager. Now what?? is parking only across the street?

I have lived at Torrey Pines for 6 years and I enjoyed my time here. The office staff has changed…read moremultiple times through the years but I've never had major problems. The maintenance team alone was the BEST part of living here. Freddy would come the day after I put in a maintenance request, sometimes even the same day. The team is fast and does amazing work. They're super friendly and you will always see them around working!

Don't rent here. Poor management, outrageous move out fees, poor communication, continuous…read moreturnover with staff. Not worth the money they charge for rent plus the utilities and trash that vary and are never the same charges. Another thing I'm a little confused here. Why does it shows Hannah A as Manager and Kim Sok as Business Manager? It's the same photo different name. Sounds very sketchy and I dealt with Kim at Torrey Pines never a Hannah A. One person portraying different people??

The Orchard two bedroom apartment has a great layout to full bathrooms excellent quality counters…read morefor bathrooms and kitchen. Excellent cabinet space in dwarf in the kitchen and bathrooms. Well designed. The management staff and maintenance staff are outstanding there. I highly recommend!!!

i didnt want to leave a review because honestly i was indifferent to my stay here. poorly kept…read morehallways, rules not being enforced, and cops being here daily; however i never complained. this week i received a bill from greystar that i owed them 225. (i know it may not be much but the principle of it all) i was honestly so confused, the bill stated "insufficient notice fee" and 470 dollars for ultilities. to address the "insufficient notice fee" i gave my 30 days written in paper, which was signed off by vanessa the manager. when i called to ask how it was insufficient notice, she stated it was because i left my keys behind prior to the 30th day. i left my keys IN the apt, them collecting them prior is not my problem. i gave my 30 days and now im being charged. my utilities have never been over 100 and now they are 470? i was barely there my last month so im curious as to what made it so expensive. when i asked vanessa she stated she couldnt see charges so i had to take it up with greystar. is she not the one that reported that amount to greystar? in addition to all that vanessa is very unprofessional. i scheduled my final walkthrough around her vacation and she was STILL not there for it. i had to do my final walkthrough with another leasing agent who was not sure what the charges for paint would be. maintenance was also unavailable for walkthrough for an "emergency " overall this experience after moving out was awful, i have pictures of how clean i left my apt w zero trash and it still wasnt enough. i have more negative things i could say but ill keep it cute. unfortunately now i have to try to get ahold of greystar or go to small claims court.