Update: to be clear I did not decline the review. I declined a review without the possibility of a…read morerefund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday. Worst. Haircut. Ever. If you would like to waste 2 hours on a haircut that should have been completed in 45 minutes, all while listening to far too personal baby daddy stories shared by your nice, but unskilled, stylist, then this is the salon for you! What was that? Should I have said something? Well, I did. That's when the less than 100% fabulous customer service kicked in. I sent photos and messages documenting the haircut. I asked for a refund. After all, that was $90 for the haircut that looks like the craft scissor haircut my friend's daughter gave herself when she was 5. They want to "fix" it. There's barely any hair left to "fix" and also, no. You have lost my trust. Just refund the money. Here's my story: I chose one of my reference images (the one with green highlights) directly from their website based on cut and type of color, highlights with a fashion color. What could possibly go wrong? There is a person there who literally can cut the cut I want the picture proved it, right? The scheduler said she knew exactly who to book me with, but let's do a color consultation first for $60. I countered with, let's schedule the cut and the stylist, and I can discuss color then. At my appointment, I showed the stylist a carefully curated set of images, cut images, and the cut I wanted in pics of me when I had that cut. This is important because, I should back up and say I was asking for a pixie cut. I explained that I wanted my already short hair to be styled into a long banged, messy pixie with wispy tendrils by my ears. This would require trimming bangs, texturizing the longer "bob" sides and back. An hour in, I knew far too much about her personal life, and half my hair was clippered and way too short. Then she said, " Hey, maybe we should leave the other side as it is (when I came in)". Um, what? I asked to see the back. It had been clippered and the long hair on top laid on it like a rug. Zero texture. Um... the back of my head looks like a triangle? Can you please fix it? She did, kinda. Now, it's at mile marker two hours, and I am late. She was still not done. I told her I had to go and that I would have to settle for what I have. I left, put my hat on, and cried. But that was after I was also charged a service fee to tip. Next comes the customer service: After work, I took my hat off to discover that you could see my scalp in places. I have virtually no bangs, and it is waaaaay worse than I thought. I immediately emailed with pics. Their response, thanks for the feedback. I called and asked someone from their leadership to call me back. Nope, no call. Fast forward to the next day and several emails later, and the owner said you can either come in (next week) or "this matter is closed". Charming. I've had pixie cuts for 20 years. This was not a texture things or even a miscommunication. It was a failure of the scheduler, the stylist, and ultimately the owner. That stylist needs to be trained better and should have never been given me as a client. And the owner, well, just rude. When did customer service become so rare? Guess they must be doing well if they don't need new customers. There's more, but I am tired of typing. I don't usually leave reviews. Update: to be clear I did not decline the review. I declined a review without the possibility of a refund. You also are asking me to wait until Tuesday for the review when my concerns were brought on Friday.

We had a really bad experience with the new stylist and the way the situation was handled was…read morehorrible! The stylists, management, and the salon itself needs much improvement.

Kyle is a wonderful stylist. He really focuses on creating a great haircut! He asks a lot of…read morequestions before shampooing and always does a lovely job with the cut and style. Excellent customer service always! The salon is very attractive and it's easy to park.

Kyle is just amazing! My haircuts are always wonderful and the trim in between my haircuts are…read moregreat as it helps keep the cut look through the interim. He always has the nicest tea collection and I look forward to enjoying it during my visits.

Everything went well! Kim is the best kept secret in Kenmore. I don't know why this place isn't…read morealways packed. So I'm sharing. She is so kind, funny, fast, quality, great art. I feel like she's a friend when I come in here. She is the only one I've found who does exactly what I like. Exactly. No push back. Never has said no when I stop by. Has tons of beautiful different nails and art and polishes she does. She's a single mom and she does it all. They do hair, wax, mani pedis. I won't go anywhere else.

I recently visited a new nail salon and was initially a bit nervous since it seemed more like a…read morehair salon with only two staff members, Kim and Cindy, both of whom appeared busy. I'm so glad I waited! Both Kim, the owner, and Cindy, delivered absolutely flawless results. The prices weren't the lowest, and there were upcharges for extras, but that's pretty standard. I appreciated Kim giving me notice of how much it would cost before they started .Both of the technicians were really efficient with time. In just under two hours, my nails turned out natural, thin, stunning, and perfectly done. Cindy, who handled my pedicure, went above and beyond, spending extra time carefully addressing my ingrown nails and giving me the best foot massage I've ever had. I highly recommend this salon for their skill, dedication and friendliness!

Please do not go here for bow wax, I went and almost all my brows were taken off. There was no…read morediscussion or wanted I wanted before, and on top of this they are not even the same, one has more of a tail than the other and the other has a chunk on the top off. I also got my lashes done and they are good, but please don't go here for brows unless you like the look of the 90s no brow look

Second time getting lashes with Katt, she's amazing and super detail oriented. I love supporting…read moresmall businesses and local businesses- especially ones with such talented people like Katt. She can come to your house as well, but for my second fill I went to her. Was a super great experience, Covid-19 compliant and I felt like she creates the right look for my eye shape. It doesnt look over done and like some lashes I've seen. Highly recommend! Not sure why my review and a lot others got unlisted by yelp. I chose her because of her high 5 star reviews in the first place. It's cool I'll just leave a google review in place of that.

Went to the dermotology Dr due to ongoing skin issues. I have a fungus infection on both feet. I…read morehave always going here but can't anymore. Cost to me for seeing a Dr $55.00. Don't want to pay that anymore!

Best place to have your nails done! I definitely recommend this place. The service is amazingread more

I've been coming here for a few years, and I really appreciate the quality of care I receive every…read morevisit. The massages are wonderful, and my gel nails always last a long time without chipping. Dari is the best! She's incredibly kind, pays close attention to every detail, and always makes sure my nails look perfect. She also gives an amazing leg massage during the appointment. I also appreciate their cleanliness and hygiene practices. They use disposable nail files and single-use buffers for every client, and their nail clippers, nippers, and cuticle pushers are sterilized after each use. It's reassuring to know they take sanitation seriously. Highly recommend!

I was really looking forward to trying this salon and booked the **Healthier Eco-Friendly Gel…read moreManicure**, along with an additional French manicure service. I want to be fair and clarify that I was happy with the nail technician and with the final appearance of my nails. Unfortunately, the overall experience was made very uncomfortable by the attitude and behavior of the salon owner. When I arrived, I was confused about where to park, so I politely asked the owner whether I had parked in the correct place. Instead of asking where I had parked or offering any helpful guidance, she simply said yes. From the beginning, I did not feel welcomed. Her manner was cold and dismissive, and throughout my visit I felt as though she was treating me with irritation. The service description included a **hand and arm massage**. However, the hand massage lasted only approximately 2-3 minutes, and I did not receive an arm massage at all. Although I was happy with the nail technician and the final appearance of my nails, the full service described was not provided. I had also paid extra for a French manicure. While choosing the color, I asked whether I could use a different base color for the French manicure. The owner gave me what felt like a very unpleasant look and responded rudely and sharply, **"THAT IS EXTRA $5."** I had no issue paying an additional $5 if that was the salon's policy. My concern was the disrespectful and condescending way she communicated it. At checkout, I misunderstood the credit card policy. Because I had entered my card information when booking the appointment, I thought my card had already been charged. As I was leaving, the owner called out, **"Ma'am, you have to pay,"** which made me feel embarrassed. Once she explained that the card was only used to hold the appointment, I understood and paid for the service. After I paid, she questioned me about leaving no tip. I found this extremely uncomfortable and inappropriate, especially because I had already felt unwelcome and upset by the way I had been treated during the visit. Tipping should be the customer's choice, and I did not appreciate being confronted about it. I explained that I had paid for my service and that I was unhappy with the way she had spoken to me. She eventually apologized, but by that point I was already very upset and embarrassed. I want to emphasize that my criticism is not directed at the nail technician. Although she did not do a good job with the hand massage and did not provide the arm massage included in the service, her overall manicure work was good, and I was satisfied with my nails. Unfortunately, the owner's attitude and the failure to provide the full service described overshadowed the quality of the actual manicure. I left feeling uncomfortable, humiliated, and unwelcome. A salon visit should be relaxing and pleasant, but this experience was the opposite. Despite being satisfied with the technician's work, I would not return because of the way I was treated by the owner.

Really love the services ive received at Mod. I've had 2 of 5 laser hair removal treatments and…read morealready see amazing results - zero hair regrowth already. Im also receiving ILP laser treatments for brown and red pigmentation and am very happy with how clear my skin is after 2 treatments. Ive had these services previously through a local dermatologist but Polly makes this feel like a spa treatment. She takes her time, is very respectful of my comfort and ensure my after-care is effective. Highly recommend!

Spent thousands for a procedure that never provided results...Had 2-3 "treatments"…read more I feel like I want a refund.

Horrible is not the word. I am so pissed!! Helen burned my face while doing lip and chin wax. Paid…read morea bomb to get this!

Don't let the unassuming exterior of this spa, located in an unassuming strip mall by an Urgent…read moreCare clinic, fool you; this place offers first class skin care by knowledgeable and skilled aestheticians. I went to the Grand Opening of this salon a few weeks ago and was very impressed by Cinderella (yes, that's her actual name. And the more you get to know her, the more apt the name is. She is as lovely as can be). The place inside is small but lovely, with a beautifully decorated interior hallway wall lined with vertical bamboo posts. And the individual rooms are warm (literally and figuratively), with soothing music playing, soothing artwork, and salon treatment beds that silently raise and lower, with all the modern facial machines one can imagine. But machines are only part of the recipe. The product line is wonderful, organic, from Hungary, in scents and in textures I'd not experienced before. And Cinderella is amazing, how she initially consults with you, about your skin care needs and goals, and customizing your facial and the products to use. And the actual facial? Magic. Words cannot articulate how relaxing it was, with the facial massages, and neck and shoulder and arm massages, and scalp massage, and hot eucalyptus towels, and amazing products. My skin was glowing afterwards and is still glowing. At the salon opening, my daughter and I experienced the complimentary waxing they offered, and we were impressed by how thorough they were, making sure eyebrows were symmetrical, brushing the brows after the waxing, tweezing any errant hairs left over - very professional and thorough. We were not expecting such thorough treatment for a complimentary service! They do sugaring as well as waxing, but I have no idea what that is (and it kinda scares me, truth be known. LOL!). The products are available for sale, if one is interested. They are pricey but probably worth it. The services here, too, are pricey (more so than other places I have gotten facials at), but I must say, the skillset and product line are of higher quality. If you really want to treat yourself to some quality pampering, this is the place.

Taryn is AMAZING! Professional, personable, and an artist! I got my eyebrows microbladed and shaded…read morea few days ago, and the shape is perfect! I am excited to see the end results of the healing process. I am definitely sending my friends to see her for eyebrows !! She also does lashes and I am excited to see her work on my lashes.

I got my eyebrows micro bladed by Taryn. She was super professional and made sure I liked the shape…read morebefore starting. When the numbing stuff wore off she was patient and applied more so I wasn't uncomfortable. She also did an amazing job making my eyebrows have perfect shape and look full. unfortunately I was dumb and didn't take before and after pictures. Taryn also had complimentary bottles of water which is always nice. I scheduled to get my eyelashes done next, super excited!

Booked online. Confirmation sent by text, however, they changed the time of the appt and maybe…read moreeven the location. I drove 45 minutes to get there, only to discover the time was changed to 2 hours later. Came back after 2 hours and was at the address on the confirmation but that business denied being affiliated with the Absolute Electrolysis. I called and texted the phone number but still haven't heard anything. What a freaking waste of over 3 hours of my time. I am furious. ZERO STARS.

Cheryl is really great. After a few sessions at another clinic that didn't give me the results I…read morewas after, I came to Absolute Electrolysis since it was closer and had better reviews. It seems likely that the clinic I used to go to probably wasn't using their equipment correctly, so my hairs weren't getting zapped properly and kept growing back. I'm about 3 sessions in so far with Cheryl, going every 2-3 weeks for chin hair and I'm seeing a lot of progress. Cheryl works fast, is very personable, and her studio is clean. She even tells some funny stories to help keep your mind off of the pain of the treatments. The reason for 4 stars is because at the moment, she only accepts Cash or Check. I didn't know that for my first appointment and she just asked me to bring the amount to my next appointment, which worked out great. She also doesn't have any sort of appointment reminder system, and getting ahold of her to make appointments takes at least one or two games of phone-tag. I wish Sundance was able to help her out with that!