I was a loyal client here for many years and truly valued the professionalism and care I once…read moreexperienced. This place meant a lot to me. Over time, however, it felt like the management style, particularly at the ownership level, shifted. Communication became inconsistent, and situations that once would have been handled directly and professionally were not. This was not reflective of the front desk team. Many of the therapists I connected with moved on. My most recent experience simply was not the right fit. I did not feel fully heard, and the session felt more rushed than mindful. After the session, there was no follow up or check in at all, which has never happened in any of my previous experiences here. I was tired of bouncing around, so I gave it time to see if things might improve. In the end, she agreed it was not the right fit. What was most disappointing was how it was handled. It took several calls, emails, and texts from me to learn that my sessions had been canceled less than 24 hours before my next appointment. The front desk told me the owner was supposed to call me about the cancellations and to suggest an alternative therapist, but that call never happened, and there was no follow up afterward. There was also a brief moment that stood out. I had left more than 20 percent, though less than the week before because the experience felt different. When I shared that, it was suggested that the front desk might not have passed the full amount along. That surprised me, as the front desk team has always been consistently kind, professional, and trustworthy. I want to be clear that the front desk staff are excellent. They make scheduling seamless, communicate thoughtfully, and create a welcoming environment every time you walk in. I am writing this because I cared about this place. I used to genuinely look forward to coming here. Moving on feels like losing something familiar, almost like losing a friend. I would still welcome a one on one conversation with the owner, as I would have appreciated that before. I hope the practice finds its way back to what once made it so special.

Nick does orthopedic massage, which focuses on bone structure as well as muscles. He's worked…read morewonders for me. Thanks, Nick.

From the moment I first stepped into Sedona I knew I was in for a wonderful experience. Meghan gave…read moreme a stellar manicure and pedicure - it was one of the best mani-pedi's I've had in a very long time. A day later my feet are still feeling renewed, and each time I catch a glimpse of my nails I feel so chic! Sedona is like a sanctuary - calm, relaxing and cozy. Looking forward to my next visit!

My go-to for facials in every season. Meghan has a calming space and I always feel she's giving me…read moreher best attention. She's also followed safe Covid protocols during these pandemic times.

I recently visited Bella Sante that provided me a full relaxation. From the moment I walked, the…read moreatmosphere was incredibly calming. The scent and lighting immediately melted away any stress. Not to mention the tea and dark chocolate at the lounge. The staff were professional and attentive without being intrusive. It is definitely a premium experience. Although the price is on the higher end, but it is worth every penny for the quality of service.

Alvaro is like no other masseuse. He is not only thoughtful, but strong and caring. His deep tissue…read moremassage helps me in so many ways! I have had close to 100 massages from Alvaro, and he Consistently makes me feel relaxed and whole. Nicole

I don't visit Lexington often, but when I do, I always make sure to schedule a massage with May…read more Green Tea Day spa is a very small, humble spa facility but clean and quiet. It is traditional Chinese massage and borders between amazingly stress relieving and slightly painful, lol. (I love a firm, hard pressure with my massages!). I also got a facial right after my massage and really needed one after weeks of wearing masks. It felt amazing and the overall experience was five stars. Definitely two thumbs up for this place.

Best massage ever. They really work on making it relaxing. I got a one hour massage and she was…read morevery good. I'll definitely be back.

My second time here and it was a great experience! I highly recommend Lucy for a massage and…read moreCaroline for a facial! They also honored my gift card that expired to month ago. I had no idea there was an expiration date, so when you buy a gift card, make sure you note that for the recipient. I look forward to going back again!

This spa has a great vibe, friendly staff, and cozy and comfortable rooms…read more Unfortunately I am not leaving a 5 star review because while I did get a quality massage, the area I wanted to focus on received minimal attention. I purposely had a sport massage as it "targets a specific area of the body that is more vulnerable to injury or stress". At the beginning I said my left quad needed attention ('ve been in pain for about 2 weeks now). Perhaps I wasn't clear. The massage I received was a full body massage which included my upper back/shoulders where I hold a lot of tense. It was beneficial but as I understand it, it was not what I signed up for. During the massage, I asked if she would do my quads too. She did towards the end. Unfortunately I left the spa with the same pain in my left hip and quad that I walked in with. I wasn't expecting to be pain free, but I had hope for some kind of change

It is very easy to give a 5 Star Reviews to Restorative Massages and Wellness, LLC. thanks to two…read moreoutstanding massage therapists, Steve and Sharmese. Steve is fantastic! Best massage I have ever had and I highly recommend to everyone! Steve is clearly #1, and Sharmese is a close second. Both Steve and Sharmese are very experienced and spend the time with you to understand any issues before you get a massage. They are truly amazing! The space is crystal clean, welcoming, and comfortable and every precaution taken. I have never had any issue about safety. Both Steve and Sharmese's approach is warm, kind, and compassionate and they take the time and each has extensive expertise to understand and meet each client's needs and goals. The massage is always outstanding ... their skill is incredible! It was immensely therapeutic for me as it helped me greatly reduce my stress and relax deeply, as well as decrease my neck and back pain and increase my flexibility. I would strongly recommend both Steve and Sharmese at Restorative Massage and Wellness. Steve is a thoughtful, dedicated therapist that provides personalized treatment to his clients. He draws from a wealth of knowledge and experience along with completing the full doctorate program in physical therapy so Steve is beyond masseuse trained. I would highly recommend Steve to friends and family. I am regularly booked with Steve and find out well in advance if he is on vacation so I can book Sharmese as a backup. The desk staff is also excellent in working to get you in, if there are no openings, and you are waiting for a cancellation. True professional staff all around! I met Isaac my first time here who is the owner and a licensed trained masseuse too. Isaac treats the staff professionally because he truly understands what it takes to be #1 in this field! Parking on Washington Street is free, and if you cannot find a space, the side street has plenty of spaces as a backup.

Came back after awhile to work with Wiallace as Isaac has always been my go to. He was pleasant and…read morekept checking in on the pressure during massage. He incorporated stretching techniques as well deep tissue pressure. I'm sore but in a good way as I needed to release tension in body and back (I work as an event producer, I'm a dancer and work out a lot)! Seeing him next week to continue my bodywork.

BEST facial and BEST shoulder massage! (And I'm picky) I…read morehad coollift with microdermabrasion and CAN actually see the diff! Skin is younger looking and feels great. Thank you Tereza!

Teresa is the absolute best! Her level of attentiveness and care is unmatched. She takes her time…read moreto get to know your skin and has great recommendations for what treatment is best. I've had a bunch of facials at various high end spas, and Teresa is seriously the best. Her space is in a small commercial building in Winchester which may not seem as inviting but do not judge the her spa by the building. After her treatments I feel rejuvenated and my skin feels great and hydrated (I have severely sensitive skin and never have issues). I also go to Teresa for waxing. Again, her attention to detail is unmatched. If you are looking for a great facial or waxing at incredibly reasonable prices look no further.

Spa had complimentary mini cupcakes and champagne to sip on while waiting in the front. Got a one…read morehour massage and on hour facial. Facial was so relaxing I did indeed fall asleep, which was good and bad because that's how magical my aesthetician was but then I wasn't able to enjoy all the creams etc she applied. At first I thought the massage wasn't going to be effective bc it felt like she wasn't getting the knots out, but that's a testament to her skills because after I felt so loose and better than I had after my most recent massage at a different spa.

Not a very relaxing facial. - spend about 2 minutes total on…read moreextraction, when I got home my face had plenty of white heads I had yet to take care of myself - No guidance during the facial whatsoever - Was forgotten about twice. Once upon arrival I was left in the room for what seems like 10minutes for her to come back to after I got comfortable. Another was during my face mask, I was forgotten about on a hot bed I had no way turning off. The appointment was supposed to be an hour and lasted an hour and twenty minutes. - The salon is small and I kept hearing bursts of laughter, I'm all about fun at work, yet that wasn't very relaxing -To pay anywhere from $125-$250 for a facial under such circumstances is simply not worth it for me

Amazing!!! I always leave feeling so refreshed and it's such a good relaxing experience. Kiki is…read moreamazing

Best massage I've had! I have bounced around a bunch of places for massages since no place has…read moreblown me away enough to be loyal but wow, I might have found a place to go back to religiously. I booked a couples massage with my friend and we both felt extremely relaxed after. And two weeks later now, still feeling amazing.

I just had the most amazing detoxifying scalp treatment ... highly recommend. Super relaxing and…read morerefreshing!! It also included a foot soak, face wash and mask and neck and shoulder massage. Such a great experience ! 11/10!! I cannot wait to go back for my next treatment. And I bought a gift certificate to bring my Mom!

Today, my boyfriend and I visited MG Spa for a couples head spa, and we had the worst experience…read more We will absolutely not be returning. I emailed the spa over a month ago to book the appointment and specifically asked whether they had couples rooms where we could receive the service together. They confirmed that they did and asked what day and time we wanted to come in. I provided a date and preferred time, and they confirmed the appointment. When we arrived today, we were brought into the spa's half-finished basement, where a woman immediately directed my boyfriend into a room with only one bed. I stopped her and explained that we had booked a couples appointment. She told me that another couple had arrived earlier and taken the couples room, and that they only had one couples room available. I explained that our email correspondence clearly showed that we had reserved the couples room over a month ago, so it was unacceptable that they had scheduled another appointment in that room during our reserved time. After going back and forth with her, I eventually gave up because there was nothing else that could be done. We were placed in separate rooms. Throughout the entire interaction, she was rude, dismissive, and offered no apology. The head spa service itself was just as disappointing. The woman who performed my treatment was extremely aggressive, and the experience was not relaxing at all. The entire setup felt cheap and unsanitary. I genuinely did not enjoy any part of the service. At the end of the treatment, I was brought into the hallway for a blow-dry. While my hair was being dried, the same woman who had originally brought us downstairs approached me and told me that next time I needed to make sure I requested the couples room when making my reservation. I told her that I had done exactly that and that our entire email conversation was centered around booking the couples room. I explained that it was not my fault that they chose to schedule someone else in that room despite having already confirmed our reservation. At that point, she became extremely rude and essentially blamed the entire situation on me. After my partially completed blow-dry, we went to pay. While explaining the total cost, the employee repeatedly asked how much I wanted to leave as a tip once I mentioned I was paying by card. First of all, it is highly inappropriate to ask a customer for a tip, and secondly, I had actually planned to tip in cash. I seriously considered leaving no tip at all, but I still ended up tipping $10 to each woman. At no point did anyone attempt to resolve the situation, take responsibility, or offer any form of apology or accommodation. Instead, they made the experience even worse through their rude behavior and by repeatedly blaming me for their mistake. I will never return and would not recommend this spa to anyone.