I was looking for a front wheel for my bicycle and Ted's had it. No big deal, it would seem, but…read moreapparently 27" wheels are no longer an item in demand. Ted's was the only place that had one on hand. I do want to give kudos to Criterium as they told me to call Ted's, and even gave me their number. Perhaps bicycle stores are the last bastion of honest competition. I got to Ted's the next afternoon and what a friendly place. They had a large family purchasing a couple of bikes for some small children so it was a bit hectic, yet they took it all in stride and found me my wheel and I was on my way. I did ask about a map of the area and was promised they would call when they got their resupply. BTW, the wheel was super reasonably priced and Ted made sure I understood the reason for the tighter than normal axle cones. Ted's is now my go-to bike shop!

I went in for the first time yesterday to find a youth helmet for my child. The staff were really…read morefriendly and helpful. They helped us find the right helmet and helped adjust it for my child. The shop is small but they have a lot of products and everything is clean and well organized. Plus they have a very cute shop dog who greets customers!

Fantastic service getting my new bike set up just how I needed it. Friendly and knowledgeable…read morestaff. I'm a beginner Mountain biker and they patiently answered my questions without being condescending. They helped me find a few upgrades to start and didn't over pressure me to do more, yet let me know some things that might be good in the future.

Classic small business experience. They greet you when you walk in, ask if they can help, and point…read moreyou in the right direction. You don't have to be a bike enthusiast to like this. I brought my daughters cheap bike rim in and they helped me the same as anyone else. Highly recommend.

Waited around for someone to help. One dude behind the counter was clearly frustrated that he was…read moreworking. I wanted a simple chain, but the grumbling was so off-putting that I just left. Made it to the back of the store and out in 20 mins with no contact from anyone. Shame. Used to be a good place.

From the moment I stepped inside I knew this was going to be my go-to bike shop. The owner is…read moreextremely helpful, nice and his prices are reasonable. He took the time to explain what needed to be done and the reason why. Great prices and great service means I'll be back in again and again!

Nice friendly people. Took care of shifting problems, They took time out , to fix right away…read more Very nice cycling shop. Highly recommend !!!

I what's liked this place, but the more I come the more I am impressed. The service center is also…read moregreat!!

Always purchase the warranty. I purchased a bicycle on July 4th and within a couple of days riding…read moreit, the rear tire popped twice. The staff at Colorado Springs Bike Shop were able to determine the cause and replaced the rear tire for me. I am satisfied customer. I am going to be a repeat customer at Colorado Springs Bike Shop.

Buyer beware and good luck getting a Aventon bike from this bike shop. They gladly take your money,…read morebut don't communicate anything and clearly are limited in their ordering abilities. Read on to learn more.... We came in to try and test out some e-bikes, but were not able to test anything as they have very little, to nothing, in stock. "Everything on the floor has been sold" we are told. Pretty much a don't touch kind of vibe... Kind of cold, but I get it, other peoples orders. We ordered 2 bikes anyway and paid $1000 to hold our place. They need the money down to help with order costs I was told. As we were ordering, I spoke about the tax rebate program Colorado is doing. The guy mentioned it was a rough burden on them as they had to front the cost and they had no ability to pre order any inventory. Explains the no-go on the test drive. I asked when we would get them and they said they get priority over ordering directly from Aventon's website, so about 3-4 week plus one week to build it. After waiting almost 2 months we call to find out where our bikes are as we have heard nothing from them. We were told they have have not even been ordered due to being out of stock?!? We were then told we will need to wait at least another month, or more, and that's IF they can get our order in. I get on Aventon's site and it says both bikes ARE in stock (Size and color), and will be shipped in just over a month if I order now. (I also checked a month and a half ago, when they were both in stock, and the site said I would have already got them from Aventon.) When I pointed that out trying to understand their process, they became oddly defensive and started to give are reasons why its bad to buy directly from Aventon, better to buy from them, you don't get the CO tax rebate from the website, and you need to wait. Very much a HA HA ,checkmate Mr customer kind of vibe..... So we sadly canceled the bike order and went elsewhere empty-handed. I guess we lucked out as I just saw Aventon increased their prices $200, as announced on their social media accounts, "due to ebike tariffs and increase in ocean freight". We had no documented price guarantee from anyone when we "ordered" the bikes, so we would have had to pay that increase. 1 star for a very disappointing experience.

Absolutely amazing experience with these guys. Super friendly and helpful staff! I will definitely…read morebe there again next time my bike has a problem.

Had a shifting problem on my road bike. I called to ask if they could take a look at it. Joey said…read moreto bring it by and found a lubrication problem in the shifter which he quickly fixed at no charge with a smile! I will be returning there when I have any other issues.

Ascent Cycling should be the industry standard. From their speedy, accurate repairs, to their…read moreexceptional customer service. Take notes, rinse and repeat.

Well, do not bring your bike here if you wanna be made to look like an idiot or at least attempted…read moreto these guys are terrible especially as a little guy in the back who tried to tell me I don't know when a bike tire is flat or not

My son and I had an awesome ride with their "single track experience" ride. Our guide, Austin, was…read morefriendly, very knowledgeable and an awesome rider. He paced us well and provided great insight to the area and trails. 8 mike climb from drop point and hours of downhill ripping. Highly recommended this tour for anyone interested in advanced single-track riding. Thank you Austin and team. Andy and Noah S., Alamo, CA

Another review: Wanted to give this place another shot…read more Started booking online and after going thru all the info pages I got to the checkout page. All of a sudden there was a $90 Service Fee! After much texting back and forth it was mostly for tips. So I asked "does this mean we are not expected to tip our guides?" She said, that the guides only get $2-4 of that. The rest goes to other locations. What other locations?? I'm tipping people that I never even see or deal with?? WHY isn't that cost shared UPFRONT? Just show some honesty please.