I am a property owner and former client of GnG Vacation. This review is based entirely on my own experience, and we ultimately terminated our relationship with this company because the problems became unacceptable. Our experience involved serious concerns with guest screening, property damage, rental payments, chargebacks, communication, handling of owner information, and responsibility when things went wrong. GnG Vacation used an AI-based guest screening process. In our experience, however, this did not prevent repeated serious guest problems. We had guests smoking marijuana inside the property repeatedly, hosting frequent parties, disturbing the neighborhood late at night, and even knocking on neighbors' doors in the middle of the night. We received neighbor complaints, and the situation became serious enough that police came to the property. We hired a professional management company specifically because we expected guests to be screened and managed appropriately and problems to be addressed before they escalated. Instead, our neighbors were disturbed, our property was put at risk, and we were left dealing with the consequences. The property also suffered significant damage from guests. After seeing the condition of our home, we expected GnG Vacation to aggressively pursue the platform and reimbursement. Instead, in our experience, the follow-up was nowhere near as proactive or urgent as the situation required. The claim process dragged on for approximately two to three months. As of the time of this review, we still have not received the reimbursement we believe is owed for the damage, and GnG Vacation has not compensated us for these losses. The financial side of the relationship was equally concerning. GnG Vacation collected rental payments from guests in advance, yet the rental proceeds were not consistently distributed to us monthly through a trust account. As owners, we expect money collected in connection with our property to be handled transparently. We also experienced a credit-card chargeback after a guest had already stayed at the property. When the payment was disputed, the financial consequences ultimately came back to us as the property owner. Rental proceeds were also taken back or withheld by the platform. In other words, we were dealing with serious property damage while also losing rental income and waiting for reimbursement. Communication made everything even more frustrating. There were many occasions when phone calls went unanswered and messages were not promptly returned. For a property management company, this was extremely frustrating. When serious problems occurred, instead of consistently hearing, "We will take care of this and find a solution," we repeatedly heard variations of "this is not our responsibility." That became one of the most frustrating themes of the entire relationship. As a property owner, I have a very simple question: if guest screening fails, serious guest misconduct occurs, neighbors are disturbed, police become involved, the property is damaged, a chargeback occurs, rental proceeds are taken back, and reimbursement remains unresolved for months, how much of that risk is the owner expected to carry while also paying a management company? We also experienced an incident in which property owners' email information was exposed. That created an additional concern for us regarding the handling of owner information and privacy. We did not hire GnG Vacation simply to put a property online and collect management fees. We hired a management company because we expected professional guest screening, responsible handling of rental proceeds, timely communication, protection of our property, management of guest misconduct and neighbor complaints, and aggressive follow-up when serious financial or property issues occurred. Instead, our personal experience included repeated marijuana smoking inside the home, frequent parties, late-night disturbances, neighbors being bothered, police coming to the property, significant property damage, a credit-card chargeback, rental proceeds being taken back or withheld, reimbursement delays lasting approximately two to three months, unanswered calls and messages, exposure of owner email information, and repeated responses that various problems were "not their responsibility." These issues together destroyed our confidence in the management relationship. We ultimately terminated our relationship with GnG Vacation. Based on what we personally experienced, I would not entrust my property to this company again. Everything stated in this review is based on our own experience as property owners. We have retained relevant contracts, emails, text messages, payment records, photographs of the property, platform communications, claim information, and other documentation relating to the events described above. read more
