I waited a few months after enrolling my daughter into a new daycare to provide a fair review…read more Where to begin? There were several unacceptable moments at this daycare and yet I still trusted my daughter to them.
1. As an infant a teacher fell with my daughter in her arms. I wasn't advised I had a couple days to request to view the cameras. They never called an ambulance they just said she was fine. I kick myself in the butt for never taking this further and reporting them.
2. There was a teacher named Jasmine that an incident happen with and they let her go.
3. There was an incident where I arrived to be told my daughter ran into another child face to face collision and she had a huge knot on her forehead. No medical care was provided, I was notified by a teacher that wasn't even in the room or witness to the incident. The teacher caring for her supposedly never noticed or witnessed anything. Laughable, 2 children colliding hard enough to create a big knot on my daughter's forehead would have caused them to both cry. Nonetheless, no one was aware she had a head injury therefore if she would have suffered any symptoms after the fact or even died no one was aware of what occurred until I was notified at pick up and I sent an email out to them addressing that incident and how it was not okay. That's when they expressed they had no idea what had happened until they had to sign the paper notice I signed at pick up.
4. Children biting all the time and no one correcting that behavior. After my daughter was bit a few times she tried to start biting and I correct that behavior immediately.
5. Many other incident and situations occurred, but my last straw was Ms. Lee psychologically impacting my child and forcing her to put her shoes on when my child couldn't. What's worse is I supply shoes without shoe laces and the best part is I was watching the cameras right when this was happening. It lasted minutes not seconds, she proceeded to have my child crying while my child sat on the floor, Ms. Lee was inches from her face saying "God knows what". My daughter's legs were out with knees slightly bent and Ms. Lee decided to press her knee down (continued saying things) and forcing her to get her shoes and put them on.
That was it, I had enough and had her removed for the room and made the decision to seek care elsewhere.
This daycare is not a daycare, they don't have curriculums, they keep the older kids outside for hours even with extreme heat. They don't have any type of system to teach children consistency, potty training, nor any type of developmental curriculum. This is more like a nanny service, drop off your child, hope for the best and be met with you're just a nagging parent. I made a mistake to trust this place because my older son went to a children's courtyard in Grand Prairie and they were phenomenal. But this location only cares about money and doing the bare minimum.
I'm happy to say that my daughter is at a new daycare center (different company) and it has been a success. My daughter has learned and experienced many amazing things and is fully potty trained. This happened in less than 6 months. The curriculum at this new school is high standard, she has done amazing activities, experienced diverse cultures. They don't spend hours outside (especially with it being cold). There is consistency and an actual curriculum with actual learning.
Do no waste your money and time at this location, do not regret giving one opportunity after another for them to do right and also, do not have children ages 2-3 and older on the right side of the school (when you enter all rooms to the right), because the teachers yell at the children and they also use profanity. Yes, saying stupid, dumb, or worse profanity is profanity and unacceptable language.
Lastly, it got so bad on the right side with Ms. Lee my child was crying on our way to daycare, and when we turned the corner to her classroom she would run back towards the entrance and cry that she didn't want to stay and how Ms. Lee treated her some way.
Listen to your child, when they cry in your car driving to daycare (or any location) when they express anxiety or fear to enter a classroom and their facial and physical expression change *huge red flag* do not ignore your child. I drew the line especially when I seen what I seen on camera and it was the best decision I could have made for my daughter that is now in a better place, physically, emotionally and more.
I will say the issue begins with corporate, they need to be more involved in what is happening at this location, they need a better system, they need to invest more in actual curriculums and they need to stop covering up their mistakes, now they don't allow parents to see cameras, they review it themselves and then make a determination that is bias.
Lastly, they do not offer water and they hardly eat the food supplied at the daycare. Your child will always be hungry and thirsty.
