Juan was great. Very quick response rate to my inquiry, a free quote, and even a discount for me to go buy the parts myself. It has been a few weeks and the garbage disposal they installed is working great. read more

Very quick to respond and very professional. We called with a sink/disposal issue, they gave us a 4-5 hour window and called with ETA updates. They arrived within the given time frame WITH SHOE COVERS!!! Great experience. read more

Really good service! I called them after a no-show issue from another company. Someone came within 2 hours in a rainy day. The one speaking to me on the phone was really nice and patient. I had a fridge pipe leaking issue. Although after checking, I should find a appliance service instead of a plumber service, they didn't charge me anything, and gave me a contact info of an appliance company. I will definitely come back to you next time! read more

Very happy with my experience! They came the same day and at the time they said they would. Juan was friendly, professional, quoted me a price ahead of time and unclogged my toilet quickly ( a friend's kid had dropped a metal lid in there and I just couldn't reach it). And he was sweet to my cat even when she tried to get in his bag :). Will definitely use again. read more

I called 8 plumbing companies and they were the only one that could come out after hours. They were very professional and gave great customer service. The sewer drain needed to be rodded and cleaned out. They also used a scope to see if there were other issues with the drain. I appreciate you guys. Thanks a bunch, Nathalie Germain GMPI Chicago LLC read more

Had an emergency where a valve broke in my shower and needed quick service. They were here in an hour and very professional. Also explained everything to me and showed me what they were doing. Worked around my budget as well. Great people! read more

Completely flawless service today-- called first thing, got someone out within the hour. Diagnosed the problem and called me with diagnosis within 30 Minutes of arriving! And they even helped my tenant identify the inflow so that we could have water temporarily stopped while we sorted the rest of it out, which actually turned out to be a problem with the fridge and not the plumbing! Would gladly recommend any day! read more

Juan and his team resolved an issue I was having with the water pressure in my bathroom very quickly. There was an initial misunderstanding about what the issue was, but it was quickly cleared up, and Juan even offered a discount for the inconvenience. Everyone was very professional, and I would definitely use Go-Rooter again. read more

What a crazy day !! Big big thanks to Juan for saving me ! I had my handyman come over today And try to install a new Pop-up drain for me , He said it will be easy and will take no time .. After 4 hours of him struggling , I decided , i don't want to waste more time And I should call someone profesional , All other companies I called quoted me a price that Was very high in my opinion Go rooter , came to give me a free estimate - arrival time was less then an hour !! - Juan was extremely professional and quick - price was very fair compare to others Thank you Juan !!! read more

We had frozen pipes from the Polar Vortex and it turned out to be a nightmare, as we also discovered the wrong size pipes were run through out the lower level apartment, so there was no water to the 2nd floor apartment as well. Juan and Ivan came out the same we called. They started the next day. They ran new water lines from the main line and we just can't say enough about they're professionalism and excellent quality workmanship. We will definitely call them again if we ever have any plumbing problems. We highly recommend Go-Rooter! read more

I had my first cause for calling a plumber in my condo unit -- a basic back-up of my bathtub drain. I tried cleaning it myself, but to no avail, and it was getting substantially worse by the day. I called Go Rooter on a Sunday for a quote, and they were straight-forward about the price and made it easy to schedule the next day while accommodating my work schedule (that was NOT the case for others I called). Juan took care of my drain with professionalism and a warm personality! Will definitely call again when in need! read more

Best experience!!! I had a crisis in my home and Go Rooter came to my home immediately and it was late at night. I received an excellent assessment of my home disaster and a very reasonable price. My work was completed in one day! And I had major damage from a water heater that flooded the upstairs and collapsed my kitchen ceiling downstairs big time. I have never had work completed as stated by any contractor or worker. I was skeptical of the time of completion but it was done as stated, in one day!!Go Rooter is a reliable business, not pushy or seeking to take advantage of people, especially with emergency situations. The plumbers are certified the workers are very experienced, efficient and knowledgeable. Thank you!! Great job! Strongly recommend Go Rooter!! read more

Quick response time, it turned out it was something simple and Juan was honest about that. I also asked him about my garbage disposal while he was there and he made some recommendations, and I will certainly use them when I am ready to replace this one before the year is out. Happy I stumbled on this company via Yelp! read more

Go-Rooter was great to us - especially Alex. He came out quickly and helped us fix a problem with our ejector pump that had caused serious flooding. They pointed us in the right direction in terms of how to handle the clean-up and repair. They came back a second time and didn't charge us. It was fairly obvious that I was clueless about plumbing and they were patient and helped make sure we understood the root of the problem and the associated costs. read more

Juan and team were great! I had a backed up drain in the basement that water was coming out from. I called Juan and he was able to come over within an hour. Very reasonably priced, very professional and very thorough! I will be calling Juan again w/ any other plumbing issues. read more

My building had an emergency with our water pressure basically exploding. Go-Rooter came out quickly and the serviceman Jose was very honest in his assessment and quick with there work. They went above and beyond to check with everyone in the building. Great job, very much appreciated!! read more

Thought I had an issue with the bathtub where the water was draining slowly. Juan was prompt with his responses and coordinated with my tenant to set up an estimate. It ended up being a non-issue that a plunger couldnt fix and he was kind enough not to even charge! 100% will use in the future. read more

Juan has saved the day for me many times. He's super quick to respond and very easy to communicate with. Juan and his team have helped me with small projects like changing faucets and repairing drains and some very large ones like sewer line repair between my house and the street and leaking gas lines. His rates are fair and he's a pleasure to work with. read more

Juan just came out and fitted a new gas pipe behind my stove. He came out to provide a free quote today, the price was good, and had the job complete within about 30 minutes. Very professional - I would recommend Go Rooter Emergency Plumbers to friends. Thanks! read more

These guys are fabulous! I had a toilet emergency at our business location and gave them a call since they were close by. They were here within 15 minutes and fixed the problem fast. Professional, friendly and at a very reasonable price. I highly recommend these guys and will be using them again in the future if need be. read more

Hands down BEST customer service I have EVER experienced! We had a major backup in our kitchen and within 45mins (not even!) he arrived and knew what the problem was by me just explaining my issue. He is VERY knowledgeable and wasn't pushy with services and up-charging. He finished the job quickly, efficiently and even tested the sink and dishwasher to make sure I was happy with his work. GOrooter will be my go to for plumbing from now on!! HIGHLY HIGHLY recommend Juan's services, you will not be disappointed!! read more

Great service, came quickly to our house to fix the sink. They were very professional and left the place very clean. The sink is working perfectly so I recommend on this company! read more

Spoke with Juan during an emergency and within an hour Alex was onsite. Though he wasn't able to fix the problem because it was a building problem, he did diagnose the fix and also checked in to see if we needed more help the following day. This is your company if you want honest work and a company that follows up and stands behind their work. Also, they only charged me for a service call rather than inflate the price with a temporary fix. Use them, we plan to if anything else comes up in the future. read more

Had an emergency with a tub that wouldn't drain in a new house that we just moved into the day before (other bathroom was out of commission being remodeled). Called and Junior was at our place within an hour. Turned out it was just a minor issue that we weren't aware of because of our unfamiliarity with the house. He diagnosed the problem and fixed the problem in 5 minutes and didn't charge us for the visit! Would absolutely use their service again! Huge thanks to these guys! read more

My faucet works now! Price, availability (was able to help 1 day after I called), communication (appointment setup and explaining repairs) and work were all very good! Would recommend to friends. read more

I requested a quote in several companies and Go Rooter was the one who replied back quickly and provided the lowest estimate amongst all. Also, I went through the other reviews and decided to give this company a shot. I needed a new water heater to get installed and scheduling the service with them. Same day they came over and finished the work efficiently. i found them very friendly, prompt and intelligent. They were very cheerful and charged me a very less price. Couldn't get happier. Highly recommended. read more

Juan is a kind, informative, and accommodating person who charges a fair price for quality work. With our clogged bathroom drain, I did some price comparison and he was both reasonable and able to come the same day. He came quickly, finished the job easily, and did some tweaks to our faucet free of charge. He also has been very flexible in scheduling visits to accommodate my schedule. Reliable and fair. read more

Last Saturday morning I discovered a leak under my kitchen sink. There was a hole in the garbage disposal. I called Juan and he was at my home in approximately an hour to provide a quote. He was able to complete the job the same day. He's very professional and efficient. read more

Juan and crew did and awesome job! Impressive to see how much new technology they had at their disposal to help solve things quickly here. This would have been a much harder job for most people. They also got the job done at the price they quoted before arriving. read more

As homeowners, one of our worst fears is returning home to find that we have "sprung a leak-" your sump pump quit, or your water heater has become a decorative piece in your basement and your water is no longer hot and is leaking, or your bathtub won't empty for the last 5 days. Then comes an even bigger fear-having to contact the "please God don't let him screw me too bad" plumber from the telephone book. Friends, those days are over! Juan Zarate, the owner and expert plumber of GO ROOTER has provided me with customer service above and beyond any that I have ever experienced, and I am 67 years old. My hot water heater went out on a Sunday morning. I called GO ROOTER and by 5:00 P.M. the new pump was in place, expertly installed, with no fuss or muss at a VERY reasonable price. Under normal circumstances, I most probably would have had to wait until Monday at 5:00 P.M. for service and then be charged an exorbitant rate for the "emergency call." Juan is conscientious, honest, attentive to what YOU want done, very hard working, and is most aware of the commodity we value most, time and money. His work is impeccable and if Juan tells you he can complete the work in one day- it WILL be done-at a reasonable price. So, God forbid, you "spring a leak," know that by contacting GO ROOTER and their professional staff of certified plumbers you will receive top notch counsel, superior plumbing skills, and a man you can call friend-Juan Zarate. read more