Update: I left this store to go to the one a couple miles down broad street and had a much better…read moreexperience. See 5* review for Maria at the Parkside Marketplace location! This location is apparently referred to as "corporate" but is doing everything to chase existing customers away. If you are not looking to add a line, don't come here, they have no phones in stock if you're only looking to upgrade.

I was an AT&T customer for many years (15+), but my recent experience at this store has left me…read moreextremely disappointed and prompted me to switch providers. In April 2025, I went to the store to upgrade four iPhone 12 minis to new iPhones. I specifically showed our salesperson, Brandon, the phones we were trading in, and he clearly stated that the quoted promotional pricing would apply to the devices we brought in. He told us we would pay $0/month for each iPhone 16 and $5.99/month for each iPhone 16 Pro under the trade-in program. We trusted him and made our purchasing decisions based on that information. However, when the first bill arrived, the pricing was much higher than quoted. It was only after we returned to the store to trade in our old phones that we were told the offer was not valid for iPhone 12 minis - only the iPhone 12 - something Brandon never disclosed at the time of sale, despite being shown the phones directly. This amounts to a $2,000 discrepancy over the life of the contract. When we raised the issue, Brandon denied the miscommunication, and the store manager, Tyrone, defended him without seriously engaging with our concerns. They essentially shrugged off a serious breach of trust. We're have since returned the phones and switched negative our service to a competitor. I've never written a public review before, but I felt this one was necessary. If you value transparent communication and honest pricing, be extremely cautious at this location.

My mom and I both wanted to upgrade our iPhones and after attempting to do it at an Apple store…read more(don't do it!! Nightmare.) we decided to just stop in to our local AT&T store. With all the COVID stuff going on, we anticipated a wait, which was fine. When we walked in, we were the only 2 people in the store and immediately helped! The whole process was so quick and efficient! We were in and out in less than 30 minutes both with new iPhones! Huge shoutout to Tyler for being knowledgeable, quick, and so nice! He even noticed something on my moms account and was able to point out that she could get a better rate with her phone insurance. Thank you for making our experience a great one!

There are no great cell phone stores because we have this perception all they want to do is sell us…read morephones and accessories. This is why I review them solely on their customer service. At this location, they were extremely busy, but a worker still approached us and greeted us then asked us what they could do for us that day. Once we told them we were just there for a SIM card, they explained they had a waiting list, but our request was quick and simple. So while his customer was busy picking out a new phone, he programmed a new SIM, placed it into my wife's phone, and off we went. No issues since. But the real golden nugget was the customer service we received! I will continue to drive out of my way and get my service from this location from now on.

Walked in to have a glitchy iPhone 6 looked at. Left out with upgrades on the promo not offered…read moreover the phone with customer service for the iPhone 7's. Ordered new phones for the family to be delivered. Sales reps Trejon and Troy were personable and informative. I'll update my review upon receipt of the new phones, when I return to trade-in my existing/old phones.

I have been dealing with an AT&T network issue for the past 3 days; it has been strenuous, time…read moreconsuming, and felt nearly futile. I contacted this store and spoke to Tai who was able to connect me with customer service representatives who were able to help me resolve EVERY issue I had been having. I had previously spoken to SIX representatives who had either lied about the issue or made the issue worse and if it weren't for Tai I'm certain the issue would still be unresolved. I cannot stress this enough, Tai is incredible, so helpful, and honestly deserves a raise or promotion; whatever it is, give it all to them. Thank you, thank you thank you Tai!!!

Had a problem with my sim card. KC was super helpful. Took care of the problem in about 5…read moreminutes. He was a god send. This is my new store!! Thanks KC!

This was honestly the worst customer service experience I have ever had with any company ever. With…read moreit being 94 Degrees with a heat index of 104, I was told to wait outside because I didn't have a mask. I informed the employee that I had asthma and really couldn't. The manager then proceeded to say that he'll "take care of it",he took over leading me out of the store and into the heat where he would stand for moments at a time asking me questions. After receiving information hed turn around and go back into the ac to do the work.. he did 50% of what needed to be done then told me to goto another store.. I was denied equal service due to my disability, I have been having problems ALL MONTH I drove 30 minutes because my store told us that they quite know what they were doing. I now have 2 phone lines open and I can't get my bill straight because I have asthma.... This really sucks man....

I avoided this store because of some terrible reviews on here. After being unhappy with all the…read moreother at & t stores around midlothian, I finally came here! What an amazing experience I had in there with Matthew! Incredible customer service. So helpful, I told him I would come on Yelp and help their reviews.

I really wish there was a way to give this place zero stars. It use to be great. A few months ago,…read moreI went in there and had to ask my daughter to stay in the store because I though she was going to get a contact buzz in there from the weed smell. Today, omg I should have avoided the store at all costs. I have several lines with at and t including a smartwatch that can act as a standalone. I explained to the rep that my watch will not connect without my phone being powered on. He kept insisting that the phone needs to be on in order for it to work. I was like no I have lte service and the point of having it was so it could work if my phone dies. With an arrogant attitude he said " I have been working here for 3 years and never heard of that." I said maybe you don't have customers that use it like I do and this is a feature that I used commonly. I explained when this happens it needs to be reset on the network. He still rudely disagreed. I walked out, pulled it up on at and t website. Went back in to show his, in front of another customer he rudely called me a google keyboard warrior and accused me of trying to prove him wrong. That wasn't my intention, my intention was to show him that this is a feature that should be working and is not working and that I needed to have it fixed. He continued being very rude and kept telling me that he's the expert not me. He doesn't know that I've been an IT specialist since he was born. I will not patronize a store that employs such rude representative. As customers we pay for their salaries and commissions. I have reported this behavior.

This is the only place we will go for our cell phone needs. We got my son's phone replaced-up and…read morerunning- and adjusted our account to reduce some costs! and were out the door in 35 minutes. On a Saturday. Absolutely recommend without reservation. And Terrell is the best.

This is not against the store, but the company. My service was suspended due to being advised to…read morepay the incorrect amount, and now the company is telling me I need to pay the current amount as well as the amount no one advised me to pay in order to get it restored. Even though the account manager says he can see the amount their representative told me to pay was incorrect, and their company ap also advised me to pay this amount. I escalated up to a manager, Alan, who advised me that AT&T had no other higher point of complaint than him and refused to do anything to correct what essentially was their error. Please beware of paying you bill going by what is quoted on the ap, or what their untrained agents disclose.

Store was supposed to open at 10 am. Three people waiting outside store. No one showed up to open…read morethe store. Ended up leaving.

I was worried about coming to this location because 1. it's my current carrier servicer, 2. it had…read morescary reviews, and 3. the unpleasant reviews. I did see Kari's review about the new management and to give this place a shot. I wanted to upgrade my phone from a 6S to the 8S Plus. Reese was the one (and only) representative to help me out with my upgrade request. I gave him the information that I needed and what I wanted to do. He did state that they did have 8S Plus phone available in the back, but when I confirmed the amount of Gigs that I wanted, he confirmed that they only had 64g. I requested for the 256G and he was glad to help me with that process. Got every ordered and told me that my phone was going to get mailed within the next week. Told me the monthly payments for different payment plans. I left with the understanding of what to expect on the upcoming bill. After getting my phone in the mail, (being impatient like many of us) but I wanted to get my new synced with the old. I easily called that location and was assisted by a lovely lady (didn't catch her name). Very sweet and funny, especially with explaining apple's syncing ability. Overall, very easy and pleasant transaction and experience. I would suggest giving this place a shot again for those who didn't have a good experience prior to the new manager.

Husband lost my phone's number and service. So since Saturday he's had no phone , been trying to…read moreget his phone working and active . Basically he came in to get a new phone the manager transferred his number and everything to his new phone. Unfortunately the didn't give him the new phone and refused to give it because my husband didn't read the fine print. Now Im working at a daycare with no phone living very stressed because my husband needs my phone . Never going to AT&T again sticking to Straightalk.

AMAZING CUSTOMER SERVICE!!! Just switched to AT&T from Verizon and Adam and his team at this store…read morehave been absolutely amazing!!!! They have answered all of our thousands of questions, helped switch over devices, helped us with our plan, even helped with some troubleshooting. Just absolutely remarkable service! 10/10 HIGHLY RECOMMEND!