This store use to be absolutely horrible! The service was bad the employees had attitudes it…read moresucked! Then I met Brandon! My god this guy is amazing, a true professional! Being a small business owner I need my phones to work and work well. Brandon is ALWAYS ready to help and greet customers at all times. One time I came into the store 4 times in a roll and each time he was there to help with any problem that a had. So if you want to deal with a true professional ask for Brandon or B!

The employees are nice but the TMobile customer service policies are unacceptable. The policy…read moremakers at this store do not care about their customers.

I've been with Sprint for over 16 years! I live in Downtown Chicago & was in Virginia due to a…read moredeath in the family. While packing on a Sunday afternoon to return to Chicago, my iPhone, in the case, got dropped on the carpet & the screen shattered! I was staying near Chesterfield Town Center & raced over to get my phone fixed at the Sprint Kiosk. Long story short, I was told they could not replace the screen & I needed a new phone. I informed them I was due a free upgrade but since they are an "affiliate" of Sprint, I'd have to buy the new iPhone to the tune of $700+! I questioned them about it but was over a barrel & needed a phone as a sense of security being that I had to drive 1,000 miles back home by myself. So, I got the phone! I was told I had 14 days to return the phone without charge. After all paperwork was signed, they handed me the new phone with a totally different number! Nice bait & switch! I made up my mind & told them I wasn't keeping the phone & they'd have it back within 14 days & I'd get my money back! I made it home safely. Upon returning home I went to a REAL Sprint store, got my free iPhone upgrade with my original phone number & FedEx'd the $700 iPhone back to 11500 Midlothian Turnpike care of Sprint with signature required on a Saturday which they (kiosk Sprint) received on the 13th day! I called & spoke to the District manager. He confirmed he received the phone & all was good or so I thought. Four months later, I received a letter of collections stating I never sent the phone back & owed them for it! Thank goodness I keep great records so I called Sprint after copying all pertinent info & was told "everything was taken care of!" Well, it's not! These high pressured sales hustlers misspelled my last name by one letter, created a fake email for me as well as a fake PIN! I'm now just finding this out, today! I NEVER received a bill bc I returned the phone in the proper amount of time! They committed fraud by creating two accounts with the same social security number. I've spent a total of 11 hours on the phone with them going back & forth with no positive results! I'm from out of town so I believe I was taken advantage of! I've called the kiosk several times & finally got an answer on the phone. I was refused the District Sales Managers name & contact number because "it's against store (it's really a kiosk) policy!" Buyer Beware! Be careful of what you're signing as well as the bait & switch! This kiosk is a "churn & burn," third party, rip-off artist with a HIGH employee turnover! Learn from this, please! I'm still fighting the collection on my credit! *Verizon is looking really good right now! Another "dissatisfied," soon to be, former customer!

Best Buy staff when I recently visited were professional & showed me very satisfactory customer…read moreservice. The staff is knowledgeable & courteous & helpful.

Terrible customer service! They don't have a clue about communication with customers or how to…read moreresolve issues that happen. I understand that things can go wrong with any business but what matters is how they handle them. Don't waist your time or money!!

Terrible experience in store. No wonder everyone is leaving Verizon. The manager, Sam, was very…read moredismissive and quite rude when I was asking him some questions. I don't recommend this store or Verizon in general.

They went above and beyond to make sure I received the best products with expert guidance for my…read moreneeds. Jevon "JV" was attentive and great with my 8 year old while I was able to focus and make decisions based on their recommendations. Employees whose names I didn't even catch came by to help too to make sure my daughter was cared for. I've been with Verizon for many years. I've had good and bad experiences. This was by far the best customer experience I've had on every level.

We took in a mini iPad for a screen repair. The charge was just under $180. For a screen! So we…read morepaid half and waited the week. When it was suppose to be done... it wasn't. The screen was there but not the tool for the home button. We were told they were overnighting it. 4 days later I picked it up, however I did not have a working home button. Back to the shop it goes (for another week) They ruined my home button and had to change it out for a new one. Now I have lost the use of the fingerprint security or fingerprint log in or fingerprint anything. Of course this was never explained in the beginning, thanks Colin H. $180 for all this hassle. I could have gotten a new one for just a bit more. These guys are a waste of time. Find someone/ anyone else

brought my phone here to get the screen fixed and he broke my entire phone…read more first he tried to over charge me for the screen I needed for my iPhone 15. when I said something about the price he gave me his cheapest screen that doesn't fit my phone. Face ID doesn't work and it's unevenly glued plus cracked the next day from sitting it down on my work desk. now the screens not cutting on at all. phone is clearly on as it's getting notifications, but the screen is not turning on. run.

Amazing experience! Wonderful staff, nice, swift, and professional! Only nice things to say!read more

From the owner: Visit the T-Mobile store in Midlothian and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 12727 Stone Village Way can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.