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    AT&T Store

    1.8 (5 reviews)
    Closed 11:00 am - 6:00 pm
    Updated over 3 months ago

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    Sprint Store

    Sprint Store

    1.0(1 review)
    0.4 mi

    I've been with Sprint for over 16 years! I live in Downtown Chicago & was in Virginia due to a…read moredeath in the family. While packing on a Sunday afternoon to return to Chicago, my iPhone, in the case, got dropped on the carpet & the screen shattered! I was staying near Chesterfield Town Center & raced over to get my phone fixed at the Sprint Kiosk. Long story short, I was told they could not replace the screen & I needed a new phone. I informed them I was due a free upgrade but since they are an "affiliate" of Sprint, I'd have to buy the new iPhone to the tune of $700+! I questioned them about it but was over a barrel & needed a phone as a sense of security being that I had to drive 1,000 miles back home by myself. So, I got the phone! I was told I had 14 days to return the phone without charge. After all paperwork was signed, they handed me the new phone with a totally different number! Nice bait & switch! I made up my mind & told them I wasn't keeping the phone & they'd have it back within 14 days & I'd get my money back! I made it home safely. Upon returning home I went to a REAL Sprint store, got my free iPhone upgrade with my original phone number & FedEx'd the $700 iPhone back to 11500 Midlothian Turnpike care of Sprint with signature required on a Saturday which they (kiosk Sprint) received on the 13th day! I called & spoke to the District manager. He confirmed he received the phone & all was good or so I thought. Four months later, I received a letter of collections stating I never sent the phone back & owed them for it! Thank goodness I keep great records so I called Sprint after copying all pertinent info & was told "everything was taken care of!" Well, it's not! These high pressured sales hustlers misspelled my last name by one letter, created a fake email for me as well as a fake PIN! I'm now just finding this out, today! I NEVER received a bill bc I returned the phone in the proper amount of time! They committed fraud by creating two accounts with the same social security number. I've spent a total of 11 hours on the phone with them going back & forth with no positive results! I'm from out of town so I believe I was taken advantage of! I've called the kiosk several times & finally got an answer on the phone. I was refused the District Sales Managers name & contact number because "it's against store (it's really a kiosk) policy!" Buyer Beware! Be careful of what you're signing as well as the bait & switch! This kiosk is a "churn & burn," third party, rip-off artist with a HIGH employee turnover! Learn from this, please! I'm still fighting the collection on my credit! *Verizon is looking really good right now! Another "dissatisfied," soon to be, former customer!

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    AT&T Store - mobilephones - Updated May 2026

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