I highly recommend My Eye Xpert in Gurnee IL! The staff is extremely personable, knowledgeable, and…read moreCovid-19 friendly! I only take the time to write a review when a business or staff member goes above and beyond with their customer service and everyone at My Eye Xpert met that expectation and then some! The staff truly does put the customer first and really appreciates our business demonstrated by their actions; therefore, when I received service of this caliber, I show my appreciation by writing a well-deserved review! During this unusual time in history with the Covid-19 pandemic I walked into the My Eye Xpert Office in Gurnee IL for another routine eye exam and I was greeted by warm greetings by Amanda who proceeds to ask me to wash my hands for safety then guide me to massage chairs to enjoy while I await next steps. I am pleasantly surprised and enjoy the wonderful massage for about 15 minutes then I am kindly greeted by Mike who proceeds to complete the pre-tests before I meet with Dr. Jeff. Mike explains each procedure and is very professional and polite as he guides me through each step of each test he performs. Afterwards he leads me back to the massage chairs for a short wait before I am introduced to Dr. Jeff . Of course, I am very happy to enjoy another mini massage, so I happily oblige and enjoy the massage chairs again! Next Dr. Jeff escorts me to the eye exam room where I proceed to get my eye exam. Dr. Jeff is truly a qualified and professional ophthalmologist! Not only does he go through the routine eye tests but he's also extremely personable and very easy to talk to, which is helpful because he thoroughly explains the results of the eye exam in clear in concise manner that's very easy to understand. Dr. Jeff explained the adjustments in my prescription were made to both my contacts and eyeglasses to ensure I understood the changes were made for my good for now and going forward. Clearly, he is highly qualified and knows his field well! After my comprehensive eye exam Dr. Jeff gave me trial contacts to wear home and asked Amanda to help me pick out glasses. I was the last appointment of the day (my appointment was at 6pm) and Amanda patiently helped me pick out not one (1) but two (2) frames even though her shift was over for the day! I never felt rushed to hurry up and pick out my glasses so she can leave and go home in fact she told me to take my time and understood picking out glasses is an important decision! Her patience is undeniable and her customer service is incomparable! In essence, I highly recommend My Eye Xpert in Gurnee IL to anyone looking for a comprehensive eye exam during and post Covid-19 pandemic! The entire staff is AMAZING, customer-focused, helpful, personable, knowledgeable, professional, etc. and they have extremely stylish frames. Check out my selfie of the Elton John frames! My visit to My Eye Xpert was more than eye exam it was an eye experience and more (Not a bad idea for a store name, eh?)! If you want more than a typical, boring eye exam then be sure to visit My Eye Xpert and remember to take a selfie wearing the Elton John frames and post it along with your rave review along with mine! Don't believe my review? Go see for yourself!

I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

Always a pleasure. The staff is kind and will work with you. They have a great variety of frames…read moreto choose from. I had Versace and this time I purchased Swarovski. These are bold, out of my norm, but do love them. They offer sunglasses and contacts as well. The doctors are very nice as well.

I love their glasses selection. Staff is super helpful too. Easy and quick to get intoread more

The staff was very helpful and my new glasses are great ! My eye exam was very thorough.read more

Great experience, the doctor and optician are very nice and knowledgeable. The selection of…read moreframes is great. I have never seen a better one.

This place is a disappointment they just want your money. I went Monday for them to put the screw…read moreback in my glasses since I wasn't able to do it and they said it should be done by tomorrow but never called me till Thursday. Not even the worst part, they said they "weren't" able to fix them and that MUTIPLE people tried to work on them but failed and it would be best to buy new frames?! I said no and took it back to go to the LensCrafters in Vernon just for them to fix it in 5 minutes max! Would not recommend going here. (They also bended the heck out of them they weren't like this!)

I ask the lady if my insurance was going to cover my visit and she say yea. Then they say my…read moreinsurance wasn't going to cover it so I had to pay.. bad business wouldn't recommend this place

I've been coming here for a very long time and the three doctors are all great. Actually thinking…read moreabout it maybe I've only had Daughetry and recently, Pak as my doctor. It's possible I had Ricketts, but that might have been when I was younger. Everything is on time and the staff are friendly, patient, helpful, when trying out glasses or ordering or paying etc. The office/store is very clean. There is a small chess or tic-tac-toe set I've never used. There is a free water cooler in the back. Once I tried to use contacts here and they were patient as I fumbled for twenty minutes or so (to this day I still use glasses). It's right next to the Libertyville Metra station, which is convenient if you live in Chicago. I usually set aside 60-90 minutes for the time I'll be at the office when getting a checkup.

I've been a customer since I moved to Libertyville 9 years ago. I've gone through many eye care…read moreprofessionals since I was in 6th grade. I (or my parents) have chosen most based on cost, and have had mediocre at best results. When the time came for an upgrade I decided I would search for value, not cost. I visited a few highly rated establishments, and decided on 730 North. I was glad I did, because it was the best experience I have ever had with my vision. Really nice people that take their time to get it right and listen to my concerns. My first experience was great but something was off with one of the lenses. They ordered a replacement and honestly after that I had the best vision I ever remember having. I just recently upgraded again and my experience was once again terrific. Not the cheapest, but in my opinion the best value.

I went 2 other places because of preferred insurance businesses. But, I came back to Target Optical…read morein Lake Bluff because of service. Victor was efficient, thoughtful and worked to get me a good price for my daughter's eyeglasses. He didn't even leave me on hold. He took my number and called me back after he had all the insurance and price worked out. I recommend this place. Thank you Victor.

I go see Dana at the Target Optical Lake Bluff, IL location. She's absolutely fabulous! Gives great…read moreadvice on choices and always gets the fit just perfect! But I hear she quit Target (what were you thinking Target??? She asked for a raise ir promotion) and now she's gone to a competitor. Does anyone know where she is? I don't mind going somewhere else. Where'd you go Dana? Five stars is for Dana! ***** One star is for Target. P.S. One of the men in there doesn't know much about what he's doing (or doesn't care-he's on his phone..) and has no concerns about customers. And he just wants to go home on time.

I took my cranky hubby to the eye doctors and everyone--from the staff to the doctor--was very,…read morevery nice and amazing. I really appreciated how kind and helpful they all were. Thank you for being a patient with him.

Great and quick service. Very nice people. It's been a very pleasant day. I am very happy with the…read moreresult of my glasses.

Great, helpful staff. We were greeted politely when we came in and the staff was very…read moreknowledgeable. Sales focused without being pushy. Happily purchased a new pair of sunglasses and love coming to this store.

extremely unreliable !! the product is great!! but customer service is very vague and effortless…read more not going back

Do not go to this location. The doctor is very good, However the staff is very rude!!! I Did not…read moreget the name of the one in particular, however she is not customer service friendly and like to over talk the customer. I recently bought a $700.00 pair of glasses from this Pearl Vision, they do not match my eye sight and instead of her trying to help she rudely talked over me and said I could not have an appointment for 2 weeks!!!!!! Take your business else where....

I am so pleased with the service I received from the receptionist and the doctor today why didn't I…read morecome here 3 years ago. I could kick myself . They have wonderful selection of glasses and the technicians don't try and sell you a bunch of stuff. I was in and out within an hour, hour in a half or less tops! Don't mess around with places like Vision Consultants in waukegan. Believe me, you'd like coming here. Really!

Revision ... the product failed in some fashion or another. That being said, the staff and manager…read morethat I felt with today were as helpful and patient as possible. They made all efforts to right what was wrong, and for that I'm appreciative. Hopefully the next pair of lenses lasts longer than the first pair did. Update, Got a comment back from the facility... the scratch resistant coating STILL isn't up to my liking as I'll need to come back again with scratched lenses. Also the lenses are very difficult to clean, although I did purchase the FULL cleaning kit from the store.

My experience with Pearle Vision was extremely disappointing. I was prescribed the wrong lenses --…read moreI specifically requested bi-focals, not progressives -- yet when I tried to have the issue corrected, I was treated with disrespect and disregard. Instead of acknowledging the mistake or working with me to resolve it, I was repeatedly ignored and made to feel as though the problem was my fault. Despite paying $1,775, a 2nd appointment with them and again was ignored.. until I had to leave and my calls for assistance were not returned. The manager, Lana, failed to follow up after several requests, and when I called again, I was abruptly hung up on. I have since contacted the Better Business Bureau and Pearle Vision Headquarters, as I need my funds to go somewhere else for prescription glasses... How HORRIBLE is that !!! This experience has been both frustrating and disappointing. I would strongly recommend taking your business elsewhere, where professionalism and customer care are a priority.