My parents came here to get me a reliable car. They helped me get a 2019 Nissan Sentra to only have a check engine light go on 1 month in. My dad thought it was just a fluke so he resets it. About a week later it comes on again and I take it to my mechanic who says it has a cracked Catalytic converter. How is this possible we paid $26,000 for this car and I called GMC to just be told nothing can be done on there end:( and to take it to Nissan on Stevens Creek every single worker there asked why the car sounds so loud and where did I get it from. They said this was not right at all. I was told I would have to pay $540 just to have them check the car and if not under warranty I'm basically screwed. No one at GMC had called me to fix this issue and the sales guy had not reached out to offer any help. They said they did a Gold Star inspection and it was perfect, all lies !!! How did my car break in 2 months this was broken when they sold it to my elderly parents that is a fact. If your looking for a reliable car save yourself and do not go here avoid it at all cost. Wish I would of read all these reviews and I could of saved my parents from these scammers!!!!! read more

Gold Star GMC - Car Dealers Near Me - Salinas, California

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I recently called and spoke to a sales rep. I called, texted and emailed him over 5 times and he STILL never got back to me or sent me the information on a car I was looking at. Guess they don't need the business. His name was JD, CJ, TJ.....something with 2 letters. Find a different company. read more

My sister and I have had a bad experiences here. Before showing up to my appointment, I had told them over the phone that my truck will shake when I will drive it. I told them if it was fine to bring it to this location since I had taken it to the location in Seaside two weeks ago to check what causes the shaking, but it got worse so I wanted to come to Salinas since this is where the truck was purchased, which they told me it was fine. Once I showed up, they were asking me about a copy of the last service, to take it back to Seaside after driving from there, and they couldn't do nothing about it. This is something they could of told me over the phone after explaining to them the whole situation over the phone. For my sister's experience, she took her vehicle here for an oil change. We always check the cars that nothing of value is in there before drop off. After she picked up her car, she found a: lighter, pokeman card, and a Domino's Pizza napkin. She went back to complain, and they were denying that its impossible for those items to get there. Well no shit! How did it get there?! Then my sister said the employees kept looking at her as she was complaining and kept smiling like if they were making fun of her and knowing they did it. For future customers, please check your vehicles after you pick them up. You might find out what an employee had for lunch. read more

If you want to experience the worst used car salesman ever, go there. They're over-priced and sleazy.

I was disappointed with the service. We dropped off our truck for an oil change a couple of months ago. Out of nowhere the truck started pouring out oil. Luckily it was close to home. The vehicle was not drivable. We towed it to another dealership (it was over the weekend). They ended up telling us that they left the old oil filter gasket on and then put the new on on top. So eventually it popped off and the oil splattered all over the motor and the truck. I really do get that people make mistakes, and things happened but, it was eye opening when we notified them about it. We didn't even get an apology. I would have at least expected that, and maybe reimbursement since we got it fixed somewhere else. Maybe "next service is on us." Anyway, we can expect all we want. At the end of the day, not everyone does the right thing. Not good business. It's not like the service is cheap. Learned our lesson. read more

Locals Only- despite being prepared to pay a deposit and sign paperwork today we were unable to purchase a truck because their inventory was being held for locals only. Our salesman, Chris, was wonderfully helpful and responsive but unable to sell us the truck due to his poor management team. We were sorry to not be able to do business with Chris and had to buy a truck elsewhere that day. read more

Don't even recommend getting cars there. I worst service. Got the car of dreams to realize they sold me a car that didn't lock and we're trying to make me buy the spare key they lost and wast supposed to come with. Now that it has another problem. ( failing cruise control , cold start electrical on radio and a/c ) I took in the car for the appointment because it still has warranty. They're trying to make me at fault of the electrical problem because I added an after market dashcam. Don't fall for the fancy billboards!!!! read more

Never seen so many ridiculously overpriced pre owned vehicles! If you want to get sucked in with all their hype then this is the place to go. Sales people only want to deal with you if you want to pay the inflated amount they are asking. Being at a dealership 4 hours with no reasonable deal being made is a draining experience. As they say, they are" right on the corner, and right on the price ", their price! Car shopping at its worst with this dealership!! read more

This was easily the most unorganized, inefficient, and ruthless car buying experience that I have ever had. I cannot more emphatically suggest you take your business elsewhere. After a series of miscommunications, they refused to understand our perspective and, regardless of the specifics of this situation, refused to hold themselves accountable for their mistakes. read more

We've been looking for a new GMC truck for months. We had a hard time finding the truck we wanted in the South Bay. So, we went outside the state (NV, ID and UT) and though they had a larger selection, they were very unwilling to negotiate. Some had options on their vehicles we didn't want but we were told that it was not optional to negotiate the price with those options (like protective seat treatment to the tune of $995). Goldstar Buick GMC had none of those extras or additional dealer fees! In the end, we had nothing but a pleasant experience dealing with Richie (sales) and Saul (finance). The price ended up being less than at any other dealership, including those out of state. Don't believe when they tell you to go out of state for your truck. Come here to Gold Star Buick GMC! They had so many trucks to choose from, which included all the options we wanted and none of the options we didn't! I highly recommend this place! read more

We bought a wonderful Buick from Gold Star several years ago and had prompt and efficient service. Everyone was really attentive and couldn't have been more considerate. So with great enthusiasm, I would say that it is worth your while to go by and check out what they have to offer. They occupy a very prominent Salinas location and are easy to find. Their employees are very eager to please. read more

called and got an estimate of $350 for some work. Easy job, turn blinker lamp burnt out. Called Dick Adams, same exact job, $65 and done in less than an hour!Called on a Tuesday, got an appointment Wednesday morning at 8:15! That's how you take care of a customer! I will definitely be back, but not to the dealership! read more

Caesar and his highly reputable establishment is the example of how top notch customer service must be executed. Casaer got my Escalade in ASAP and got it done right! I would highly recommend Casaer and his ninja samurai customer service skills any time you have anything to do with your ride ~ Integrity! read more

Scheduled an oil change and tire rotation, the vehicle was parked outside and driven into the shop 45 min. After the scheduled appointment. Why would I schedule an appointment at an specific time if at the end they decide when to start working on the vehicle? No matter how off from the scheduled appointment. My time is as valuable as theirs, definitely they need more finesse and respect for their customers' time and business. Not recommended at all. On a side note, a mask is required for everyone as per signs every where inside this building, something their own employees are not respecting. The bar is that low here. read more

they say when u buy a vehicle from somewhere they should treat you like family u would think they would help you when ur having trouble from a vehicle you purchased with them yet they hustled me for a 150.00 fee for a diagnostic test they say they cant help me fix i have to go to VW but yet as i was explaining the situation what happen to my car they still took my car had it for 8hrs only to tell me yea we cant fix it only VW can why couldn't they have told me that from the beginning now i have to pay another diagnostic charge with VW i would never recommend my family nor friends there...i regret buying a car from this place and believe i didnt even want to give them one star but had to so i could share my experience..horrible read more

There really should be an option to give bad businesses like this Zero stars. Never met such a group of rude and condescending salesmen in my life. Bought multiple vehicles (to my own stupidity) not knowing how horrible they treat you after. Please make sure you read all of their multiple negative reviews before giving them your business. The GM, Josh Stein, has a case ofittle man syndrome. He tells you directly to your face that how you feel doesn't matter and that he can sell his cars to anyone. And that he could care less about reviews. Says he has no time for that. Lenny, the tall, lurchy finance guy is a habitual liar...and likes to fight. I could go on and on but the fact is that you should Avoid these guys with all you have. There's better elsewhere. Do yourself a favor and please make sure you read all of their complaints. They're legit for sure. read more

I was greeted by Pablo the minute we walked onto the lot. Told him exactly what I was looking for and he showed me every option of exactly what I wanted and went above and beyond with finding me my dream truck. He was amazing, friendly and helpful! Saul made the process of closing out with the final details a breeze and was very helpful as well! Thank you both! read more

To be honest, my fiancé & I have purchased a lot of cars. Like 8 cars between the two of us with in the last 5 years. .. We bought our first vehicle through Golden Star GMC in Salinas; and we're so happy we did. We've honestly never had such a pleasant buying experience where we were treated so well. Our sales person, Tommy, the sales manager, and the finance agent were not just nice to us but they were genuine, honest, and just all around pleasant. They took the dread out of the whole car buying experience. Not only were they willing to stay open late [on a Friday night] to seal the deal but they allowed us to bring our trade in the next day. Which meant free, all-you-can-eat, BBQ lunch on a Saturday while they assessed our trade and detailed his new truck. I would recommend Gold Star GMC to any friend or family member. read more

Gold Star GMC - 2016 GMC Sierra All Terrain - Car Dealers Near Me - Salinas, California

From the owner to the sales manager to sales person and finance this dealership is rotten to the core. They lie and manipulate to an absurd degree. I'm not talking about the normal haggling or manipulation in finance but a complete disregard for anyone's time or their word or contractual agreements. I've bought over 20 new vehicles this year from various dealerships and Gold Star has now been my single worst experience. Avoid at all costs and don't believe anything they say. read more

The owner is rude and disrespectful I came here to pick up my dad and parked my car by the service area out of the way cause there wasn't any parking and he makes a comment to me to move it across the street on the dirt. Horrible customer service read more

I was treated respectfully by Brian. He found the truck I was looking for and made the sale transaction go very smooth. I am 250 miles away and he had the truck delivered fee. Great experience at Goldstar Buick GMC Doug Granade read more

I just bought my third vehicle in the past four years from Goldstar Buick, Buick, Pablo, speedy and Josh rock as a sales team. They work very hard to get you the deal you want. Your service department is fantastic very professional and as far as even a little things that count there's always plenty of fresh coffee in the show room and it's spotless my compliments to JJ. read more

Goldstar is great! Sweet people and very fast paced . They took real good care of my car and were busy but honest with letting me know that they were busy . Garrett took care of my service as well as Jaime ! Appreciated it and obviously I'm going to keep going back and let people know to go here for any service . Good job goldstar . read more

We purchased a brand new 2017 GMC Acadia Denali. During the sale process, every one was going out of their way trying to help us as expected. However, the problem came AFTER the sale was done which is what brings this review down from 5 Stars to just 1. We finished the process late at night and were told that the Detail Department was already closed so we were adviced to make an appointment to have this completed another day. Since the Sun Roof Screen was broken in our vehicle (was like that at purchase), we made an appointment to have both taken care of at once. When I took our vehicle in for the appointment, I noticed that the work order only mentioned the Sun Roof Screen and said nothing about the Detail. When I mentioned it to the Service Advisor, he said Gold Star doesn't detail cars and that the Sales Person shouldn't have said that unless he himself was going to pay for it. I then asked him for the name of the Sales Person who had assisted us to verify the information that had been given to us but he said that they don't keep records of who sells what car and that all they were going to do is what was in the Work Order. I argued that every dealer details a car before handing the keys to the Customer. He finally said said 'fine we will vacuum and wash it' with frustrated tone and rolling his eyes. He also told me that he would give me a call once the vehicle was done. When we made the initial appointment we were told it was going to be a 3hr job. However, I left my car there at 8:30am....then it was 1:30pm and I still hadn't heard back from him but I figured they had gotten backed up. I finally decided to call the myself at 4:30pm and was told by another Service Advisoe that the vehicle had been ready since noon. I picked up my vehicle to find it vacuumed, but not washed. Glue from all the stickers and Price Sheet were still all over the windows. I was just too tired of arguing my case with a Service Representative that clearly doesn't care for customers. Oh and he also had me there sitting for almost 2hrs waiting for the Shuttle Driver after I dropped off my vehicle. I saw a gentleman coming and going several times but I had no idea he was the driver. When I decided to ask him how much longer it was going to be, apparently he had 'forgotten' to tell the Shuttle Driver about me so the Driver didn't know I had been there waiting for him. Overall, a VERY dissatisfied experience. At least the Service Writter I dealt had NO Customer Service whatsoever. I felt like I was a bother to him the whole time. read more

These idiots sell us a jeep and it's in the shop the first 2 months. Horrible case of lazy type of people

So making an ap'point'ment is point-less. Remind me to use oil can henry or speedy lube in the future. 20 minutes in line, and told hour & 20 min wait. Why do you think I made an 8 am appointment? Because I have things to do, delayed due to issues, printer down. Sense of urgency not lacking, they do try. Chock it up to a reminder that there are things beyond ones control, but choose who want to delay is self inflicted I agree, still bullshit. 30 min job takes 80 min? Ralph pushed hard. 2 car purchases here, mostly good treatment, shop always backed up tho. They need.one of those german car vending machines to reduce lot log jam hahah read more

Gold Star GMC - Car Dealers Near Me - Salinas, California

This is a must go to car lot for any purchases you want to make. Ask for Anthony , he will do everything in his power to get you into a vehicle of your dreams. Local or out of town, it's worth the drive to come here . read more

I bought a 2019 Lexus from this place and the whole experience was amazing!! Art my sales associate was outstanding and answered all questions no problem! He and Jose had made my car buying process so easy! I am enjoying my new car and thanks to these guys who worked with my budget. I am a very very satisfied customer. :) read more

Went to the dealership based on online listings. Was met by a salesman, Scott Cameron, who did a good job showing me the available SUVs that matched my budget and needs. The sales staff was helpful, not overly pushy and the buying process went as well as I cpuld have hoped. During the paperwork and finance process there was one glitch due to information from sales to finance group, but got fixed quickly. Overall, good customer service, fairly easy process, not pushy. I would recommend them and highly recommend the salesman I had, Scott Cameron. read more

If your buying a car here don't let the free 1-2 year car service convince you. We purchased a Denali about a year ago and every time I call for a service appointment their availability is so far out I'm talking more than a month out. Not once have they serviced my car in this year, I've always had to seek other shops for oil changes etc... so much for the free service Goldstar! read more

This is the most dishonest dealership I have ever dealt with. First, when my wife went in with her sister because her sister was trying to sell her car there through their consignment program, they convinced my wife to try to trade in her car since we were looking for an SUV. The salesman Curtis asked what kind of car we owned and how much was owed on it. He then said that the rest owed on the car would be no problem and it would be covered. When we went in a couple of days after, they offered us $3, 000 less than what was owed. They will do anything to try to bait you to come in. Second came when Curtis tried to get us into an SUV without trade in instead and said he would keep us within the same payment amount we currently had. He gave us a call and said he worked something out that was extremely close to our current payment. I convinced him to just give me the monthly payment amount over the phone since they had already baited us to go in once already with lies. Sure enough, the payment was $125 over our current payment. I don't know why he thought that it was OK to say it was extremely close. Third, when we were in the office I explained to him my interest in seeing the Kia Sorrento as well. He then went off on how those are terrible cars and how Kia I'd a terrible brand. A true salesperson can sell their product without bad mouthing everybody else's. Also, after a lot of research, I saw that the Kia Sorrento is rated higher than the GMC Terrain in a lot of categories. We ended up purchasing a Mitsubishi Outlander at the Mitsubishi dealership because they were honest from the get go. Curtis and Gold Star Motors can learn a thing or two from Mitsubishi on how to treat their customers and how honesty goes a long way. I would not recommend this dealership to anybody. read more

BUYER BEWARE HERE! I bought a Honda Civic in December 2014, fast forward to August 22, 2014 and I still don't have my title or proper registration. Goldstar staff ignore my calls, make false promises and continue to give me the run around to get my car's title. I'm about to take this to the next level. BUYER BEWARE HERE! read more

I had one salesman that really stood out. Dari Silva. He did everything possible to make sure I went home with my dream car. A 2015 Toyota Sienna. We were in and out within an hour!!! I really appreciate his efforts and im forever grateful to him and everyone else at GoldStar. Thank you read more

they have tried to sell me a car that was already sold. they ran my wifes and myself credit already. told me not to worry about getting it delivered because "we will just see you Saturday" NO STAR BUICK GMC should be their name. credit has been negatively affected for their excuse of "this is a large dealership we have problems with inventory" that is literally your 1 job. Nancy flores was the sales person who handled this. read more

I have mixed feelings about this Dealership, but in general the experience was very poor. Carlos in finance and Irwin in sales both lied and provided poor customer Service. Carlos assured me my credit inquiry would only get hit once but was actually hit 3 times on my initial visit and I am still fighting with the credit bureau to have removed. Then when I returned to sign my paperwork he mentioned he had to run it again and it would be a soft inquiry because I was already pre approved. NOPE, another hard inquiry. 4 hard inquiries total to purchase the exacts same single vehicle. My salesmen Irwin was a complete joke. Other than forgetting who I was later that week and calling me to try to sell me a vehicle (after I already bought one), he was joking and cussing on the phone to other employees while I was having a follow-up conversation with him, he proceeded to call me back again like I was a new prospect and didn't just buy a vehicle from him 3 days prior. I did have to wait for a new truck to arrive which was at no fault of the dealership, so this review has nothing to do with the time it took to receive a new vehicle. I am only giving this dealership 2 stars instead of one because all of the managers I dealt with were extremely pleasant and were very willing to keep me up to date while waiting on the vehicle. I would deal directly with head management again but defiantly no employees. read more

Thanks alot guys!!! I had a blast here and they were very easy to deal with. I saw the car online and thought the price was on the high-end but a quick phone call I was able to agree on a very good price and made the trip down there that day. They have a very nice and clean facility! All the people there are nice and smiling. I would honestly recommend them to anyone looking for a vehicle. They have a very large selection and once you give them a call they well give you a real good deal. read more

Their cars are way overpriced besides that they only care about pushing a car on you. The manager Josh was very unprofessional and rude! When I walked I looked back and u could see him murmuring to the finance dept and was mocking me because I refused to purchase a car that they wanted to push on me and we're trying to make me pay triple what the car was priced for. Please stay away from this place. Not worth it read more

Went to Gold Star to buy a Toyota pickup that they had that was 2 years old, then I went to Gilroy to look and they had a brand new one same model for $8,000 cheaper than gold star wanted for the one that was two years old. Rip offs read more

On December 24th my son took our 2017 GMC Terrain to GMC Gold Star Buick service department because the passenger right front tire was damaged. They said they'd order the tire and yes we understand how hectic things are around the holidays and we were willing to give them some leeway but 3 weeks later we had the same damaged tire on the car that we couldn't drive on the freeway. For those 3 weeks we called them every 3 days or so and we were constantly lied to saying they'd call us back and they never did. Friday January 7th I contacted them and twice that day they said would call us back with the status of the tire because they still didn't have it, we'll right before the close of business they called and said the tire would be in the next day (Saturday) at 10 a.m. but don't bring the car until noon and call before we come to be certain the tire was there. Okay 10 o'clock Saturday morning we called and the tire wasn't there but they did call us back and said the tire would be here at 1:30 p.m. and we could bring it in it'll only take us 1 hour well that was a lie and did I mention that Joel and I got into a heated conversation and he told me I didn't have to come back but when we purchased the car they were all over us on they're best behavior but that's a different department my point is I expect the say courteous service. Also Ralph the manager in the service department quoted the cost at $260 + change but when we got there Jose' said the cost was $275 of course I refused to pay that amount but I can't help wonder if Jose' was skimming off top. We'll Joel was right about one thing and that is that I don't have to come back and I don't think I will. They're service department is complete trash back in July Ralph or Robert promised us a free oil change in exchange for crappie service but in December they charged us because Ralph or Robert didn't notate the account and as I sat there waiting on the customer after customer was being apologized to for mistakes they constantly make I'm sure I could go on but I'll wrap this up by GMC Gold Star Buick service department is trash. read more

This is the worst business and group of people I have ever had the misfortune of having to interact with. I originally brought my truck in last November to have warranty work done on the transmission of my pickup, and I was immediately given the run-around. Gold Star REFUSED to replace the transmission that was making my truck essentially un-drivable, and instead said that they were going to order parts to rebuild it, and that they would call me when the parts came in, despite the fact that I had told them nearly a month prior that I would need a new transmission. I was forced to drive around in a truck with a bad transmission for over a month until parts came in. Once I dropped my truck off to have the actual work done, I got the runaround on a loaner vehicle as well. Once the dealership had had my truck for several weeks with no update, I called again. At this point, I was informed that my truck was still not ready and wouldn't be for "a while." I informed the dealership that I needed my truck back because I was moving to a new house, and that the lack of progress or communication is unacceptable, and that I would be needing an equivalent or larger truck immediately. They tried to fix this by giving me the smallest truck they could find in a 2WD version, which was an unacceptable solution. Eventually, I got my truck back, and it was hard shifting and missing gears from the day I got it back. I called Gold Star, and they said that they had a lot of vehicles in their service department, and they would call me so I could bring my truck back in once they had "some rack time available." They never called me back. Eventually, I brought the truck in anyway because it's dumping transmission fluid and ruining my driveway, and they told be that they don't guarantee any of their repairs. Gold Star failed at rebuilding my transmission after I specifically asked for a new one, and now they are refusing to fix their poor workmanship, despite the fact that their transmission was faulty the day I got my truck back. Boycott this dealership. They are scam artists and all of their used vehicles are lemons. You will have a horrible experience here because it is clear that no one here cares about the customers. If you're white and bilingual, you will hear the staff talk shit because they think you can't understand them. If I could give this place 0 stars, I would. Tell all of your friends to avoid this place. I trust these people less than cocktails with Bill Cosby. read more