When our insurance bill more than doubled, Inna was able to shop around and find us something for…read morehalf the price. She was on it for 3 days and constantly in contact with us. Great communication and a fantastic savings for us! Thank you!

Inszone bought the accounts of our long time insurance company in San Mateo. We had our personal…read moreand business policies with them. First let me clarify. Mike is our commercial agent with Inszone. He has been great at communicating and handled our renewals and etc. in the past, so the following has no reflection on him. We recently evaluated our personal policies and found that what we are paying nearly 3x's more combined. On May 5th I sent Mike the actual quote from AAA to see if they could let me know what the process is to cancel the policy with Liberty Mutual (LM). Sadly he informed us he only handles our commercial policies and immediately shared our email with Thandarr for our personal line policies. On Friday, May 8th (3 business days later), I still had not heard from Thandarr. I emailed Thandarr to follow up and to request to also cancel our personal auto policy. Then shortly after I emailed him, I was told that if we did not have our homeowners or auto policy with LM that we could not keep our umbrella policy, so 50 minutes after I emailed Thandarr to ask to cancel the umbrella policy too. Since I had not heard from him at all and my first email was 3 business days ago, I asked on my last email of the day if he could cancel all 3 policies effective May 12th, which would give him additional 2 business days to process my request. Then on May 11th, I received an email from Heather stating that their office has processed the cancellation of the home & auto policies but no mention of a cancellation date. I replied to Heather 30 mins after her email asking her to confirm the cancellation date for the home & auto policies and asked her the status of cancelling the umbrella policy. Then on May 12th, since I had not heard back from Heather, I called her again; no answer but spoke with Joyce. Joyce said their records show our auto & home policies were cancelled as of May 5th and that the umbrella policy did not have a cancellation date. We were without coverage for a week. I asked on my emails for the cancellation date so I can make sure that our next policy starts on the same day and does not have a void in coverage. My emails specifically requested a cancellation date prior to asking for the May 12th cancellation date. Heather finally called back. She blamed Thandorr for the "miscommunication." She stated that Thandarr forwarded her our May 5th email and that was the only email she had. That can't be true because on May 5th, I only asked about the process of cancelling the home policy. Heather's first email stated the office processed the cancellation of both the home & auto policies. If she only got the email from May 5th, then how did she know about the auto policy cancellation, which wasn't until May 8th? She also stated that the umbrella policy was automatically cancelled since we cancelled the other 2 policies. I told her that is not true because Joyce confirmed earlier that the umbrella policy did not have a cancellation on the account. Also, I was surprised that no one tried to reach out. I would think that if someone emails a quote from a competitor with the details that the agent would call and try to see if they can shop the current policy to keep a customer. Our previous agent in San Mateo would call every year before a policy was due to expire, and he did his homework beforehand to see if there was another carrier, better coverage, too much coverage, or a better rate. His customer service is what kept us loyal for over 20+ years and earned our clients business and referrals. On May 14th, Heather confirmed that the 3 policies were cancelled May 12th. We thought that was end of the saga and that we could put all of that behind us. Nope...the saga continues. On May 28th we received 2 bills by mail for the Auto & Home policies showing that both were cancelled on May 5th. We called Inszone and spoke with Valentine who stated on the phone to disregard both invoices because the account is paid in full and cancelled and the remaining balance was refunded. Today, we received a text from what looked like a spam but stated CREDIT COLLECTION SERVICES is a debt collector. We are trying to collect a debt that you owe to Liberty Mutual Insurance. When we logged on the Liberty Mutual app, we noticed that the 2 invoices that we received on May 28th were posted on our account and Liberty Mutual confirmed that the two invoices were sent to collections. She also confirmed that Inszone cancelled the policies for May 5th instead of the 12th. We wrote an email to Heather and Thandarr asking them to fix the situation. We've shared our past experience with the office with the goal of helping them improve their service in the future but it looks like further action is needed. Chris, as you will see, I didn't leave a negative review after what took place in May. I left the negative review today. If you'd like me to improve the rating, please improve and fix this situation immediately.

Only one star? Wow. This insurance company must really suck. FLO can't save it …read more.. Claim Number: 26-838828786. 2008 PT Cruiser with only 26,800 original miles and an old lady backed into a rear fender. After haggling with Progressive who initially refused liability, I flipped it to my favor. Now they want to salvage my car. Progressive says paying repair costs of $3,300 will be more than the value of the car. Really? I find value of this make and model all over the place in excess of $6,000 AND they have 70,000 to 120,000 miles. Mine has 26,800. Progressive not only sucks, they lie, cheat, and deceive - the trifecta of fraud! Go somewhere else for insurance. Thanks for listening.

I merged onto the highway behind an untarped gravel truck. Immediately, before I could change lanes…read moreto get away from this obvious hazard, it dropped a stone off its tailgate that bounced up and cracked my windshield. I flagged down the truck. The driver said to call his insurer, Progressive, and they'll handle it. After making me submit a ton of online paperwork, do an online interview, then wait a month, Progressive refused to cover my windshield, citing lack of evidence (even though the driver was their covered customer). Basically, if you don't have super-high-res camera footage of a stone going from tailgate to window, they just deny, deny, deny, deny, deny, deny. May the fleas of a thousand camels...

Everyone was really nice and helpful building is clean and not to decorated…read more But they have really good policies

Update on my previous review. After looking at my policy, I see my policy says $1405/year. I am…read morebeing billed $1965/year. I can't wait to renew with a different company STAT.

Came in to pay a bill, only seen one employee so I walked over and sat at the desk she was at,…read moredidn't get no "hi -I'll be rt with you-broker was on the phone as I was also was. As I sat for like 2 minutes, I was told-"I'm on the phone"- with a look on her face like I'm bothering, i said ok me too, I asked where are the other employees because I didn't want any service from her. She was very unprofessional. lost a customer now.I left before I became unprofessional-Hope she gets fired

Drucellah is the best! She helped me save half on my car insurance. I was paying $424 monthly for…read morethe last 6 months. Now I was $200

Superb customer service. Have 3 autos insured with JD Snead…read more I needed urgently my insurance card in order to drive a 1992 Ford Thundebird I just purchased. All I needed to do was just one phone call to JD Snead, Ash took my call and my request was achieved in minutes. Very happy with JD Snead Ins Svc

The young lady was a great help fixing a problem I was having finding an area in my app. Very…read moreprofessional. Really knows how to proactively listen. Thanks for the help.

This review is long overdue. My broker, Sean Telford, is the absolute best in the business, bar…read morenone. We have been in business for 15 years and have cycled through countless commercial brokers and never found one that we felt was a true partner. Sean has not only continually driven down our premium costs over the years without compromising coverage, he has educated me about the mysteries of commercial insurance, is incredibly responsive and is patient with my occasional business owner freak out moments. There are very few people that we work with that I can truly say is an integral part of our business and would proudly recommend to anyone. Sean is truly our broker forever.

Great company, communication is excellent, they specialize in hotels but can do other types of…read moreinsurances as well.

Kemper is good for a family insurance. I think one area they can improve in is contacting the right…read moreperson in the family. This insurance requires patience which is good for some people. I learned to be honest with my agent assisting me and it has worked great wonders. Juan was able to help me by delegating the work but still managing the case from the back end. Kemper is great as a family insurance, but I wish they offered AAA towing.

Easily the largest rip off for simple car insurance. Don't waste your time with Kemper or Infinity…read moreinsurance companies. Horrible customer service. Excessively high rates for zero service provided. Go shop at Dairyland insurance company. Customer service at Kemper is managed by a 12 year old with zero people skills, and worse problem solving skills than any adult should have to deal with. If shopping for any insurance pass Kemper as fast as you pass AAA or Farmers. ​

Had a slab leak in my downstairs restroom. After plumbers repaired and rerouted all my pipes we…read morecontacted our insurance company (pacific Specialty). At first the CSR was slow in communication then Michael Bunch took over our claim and he kept us informed by email and phone. We worked together and discussed the remediation company and the construction company. Remediation was suggested by plumbers. Michael let us know the situation along with when payments would be processed once they come to an agreement for repair cost. We did get involved and this helped the situation. If you have a claim by all means be informed and involved as much as possible. Michael gave me some good suggestions if we ever need to file another claim. Thank you Michael for all your help and support. It was great working with an agent who is understanding of the clients needs for resolution.

Awful customer service! If I can rate lower than one star I would…read more We had been insured with them for years. We never had to call them for anything, till recently that i had to clarify some information we were having via email, if i would have know how awful their customer service was I would have gone with a different home insurance much sooner. I spoke to 3 males that have NO customer service, Daniel A work ID 2046 Jesus G work id 964 and another man a "manager" which at that point I didn't care to get his name. All three were very rude and disrepectful they were Mansplaining; I have always said its not what you say, its how you say things. Clearly they are not in right field, or need to be trained on how to speak to people. If you are looking for insurance DO NOT GET INSURED WITH PACIFIC SPEACIALTY!