IDK what to say... the prior location was not great. This is worse... The employees are average.. Always check your transactions!! I had a bad experience that I didnt share but here I am now... Employee didnt listen to what I wanted to do, transferred money when I asked to pay a loan... Simple thing was not executed. This branch stinks like weed. Oakland is surrounded by weed shops on every corner now and several homeless people expecting our hard earned money to be handed to them. Oakland is either the same or has gotten worse. Move this branch to Alameda where it may have some hope! Jesus Christ! read more

Great credit union and better than most other banks rates. And that's exactly why I went with them read more

My mother has had an account here for over 20 years, in the city. We came into this branch and were literally in and out in 10 minutes (there was a short line). The banker was super patient with my mother and discreet in sharing and asking for information. We were lucky enough to find parking right in front but I can see how it would be a hassle finding parking. read more

One of my car payments was not processed properly causing a problem...this has been resolved.

Parking was tough, but when I got inside wait was only a few minutes and teller was very helpful

Convenient location, parking can be hard to find unless you keep driving around the block. Never any issues @ this location. Quick in & out. Tellers are all nice. This location is at the corner of Grand & Broadway. read more

Staffing is short so there are always lines. Staff are rude and complacent. I have been a member since 1981: NO MORE. We are supposed to be "members" rather than customers. However, we are treated like dogs NO MORE read more

Came to the golden 1 location in grand avenue after being made aware that my account was compromised. I was on my way to the airport for a trip out of the country. I desperately needed assistance as Golden 1 rep said I needed to go to a branch. I told the branch manager about my concerns and he indicated the bank had appointments and could not help me until 1.5 hours later. There was nobody in the bank and their employees were not busy. I would have missed my flight had I waited. The manager had a real can't do attitude. I have been with golden 1 for all my banking needs for over 30 years. This is by far the worst experience I have ever had at a golden 1 or anywhere else where I keep my money. Save your time and energy and avoid this bank at all costs. read more

There's two branches in Oakland and this is my preference. Despite no Saturday service and no ATM, the staff are top notch.

I went to this branch this morning and I was in and out within 5 minutes. I love this Branch! They are always very quick with serving the needs of their customers and there is never a long line. They provide good speedy service, which is surprising because this branch is located in the Caltrans building and I'm sure they get a lot of Caltrans employees as customers. I used to go to the branch on Clay Street in Oakland and the Vallejo branch... but anymore they are both a complete nightmare! For speedy service, do yourself a favor and visit the Grand Avenue branch! read more

This is been my bank for many many years. This is an inside office and ATM which is only accessible when the state is working as it's inside a Caltrans building. There's another Golden One a few blocks away that has an outdoor ATM, but I don't mind only coming here Monday through Friday. They have 20 minute parking outside so that you can generally run in and out quick and get your banking done easily. It's a small location and the tellers are really nice. read more

Golden 1 Credit Union is a little hidden... but it's there! i had a hard time finding the place and just in case you do too. i'm posting it here on yelp. located on 111 Grand Ave in the CalTrans building. first floor. to your left. it's a bit of a hole in wall compared to the rest of the building but the service was top notch. i wish they all wore name tags so that i can give them all a shout out here but to DEANNA and the crew at Golden 1 Credit Union at this branch, THANK YOU for your excellent service. call them and they also have a pretty good customer service over the phone at the main office in Sacramento. CAROLINE (sp) and Delphin (sp) were very helpful today. EDWARD's customer service however was RUDE and talking with him just went in circles. just because you say sir at the end of every sentence doesn't make you polite. and hanging up on a customer is never acceptable. so call or visit they are great. i'm optimistic and one bad apple doesn't ruin the bunch. until next time, cheers read more

Lost my card and as I walked in Staff are very grateful and greeted me a warm welcome... after lining up for several minutes to be assisted, a practically asked to help me to replace my lost ATM cad...Genevieve (MSR1) did a wonderful job...she immediately checked if there's a fraudulent transactions and to surprise me she got me a replacement for my ATM right away....I honor her with her dedication, outstanding service and sweetest smile helping me..... read more

I switched from Chase Bank a few years ago. I decided I wanted to support credit unions rather than banks which are impersonal and primarily care about profits over people, and because once Chase took over Washington Mutual they doubled my interest rate on my credit card claiming it was based on markets not my personal account. I am so happy with the service and financial help I get from the Clay Street,Oakland,Golden One Credit Union. read more

Looking forward to the possibilities with this bank. Highly recommend by several veteran state employees. I am soon to be in the market for a home and with a union bases bank at my side, my expectations are high. The service is great and you rarely have to deal with long lines. Because I am a state employee direct deposit, savings, 401k, 457, loans, etc are all seamlessly organized to you desired calculations. read more

If you want to pay your credit card just be prepared to make a drive out to one of their few locations because their mobile app is useless and they won't let you pay over the phone. Get with the times Golden 1! read more

This is my local Credit Union! OK, what pushes it to 'fan' level is going to have to be PROXIMITY, since I work at this building site! But I will say it is nice to go to a small credit union where the fees aren't ridiculous and you get personal service. read more

Be careful when "joining" Golden 1. I was a "member" for about 30 years. Ran into some trouble and they kicked me out. They didn't offer to help me through it or offer guidance or alternative solutions. Just kicked me out. My 30 year membership record was a perfect one. That's why I reached out for assistance- not forgiveness. Even after a year of looking at my situation, they offered NO HELP. "Stronger Together" I guess only applies if they want you there. They actually asked me to remove all my money and informed me that they were revoking my membership. While I was there to get all my money out, they actually told me they I didn't have to take my daughters' money out. They could remain members! Are you kidding me? You kick me out and think I want anyone in my family to keep their money there? Even after 30 years of a perfect "membership", they didn't even think twice to remove me. BEWARE! read more

I've been with Golden 1 for many years now, and they keep impressing me and keeping me a loyal customer. The team at the Grand Ave. office is always so nice and professional. Recently I worked with Noah and he went over and beyond to help me with all of my needs. Special thanks to you Noah!!! Look forward to many more years with G1! read more

I came here to open an account. Was told that the person will be with me with in 5 minutes. I waited there for 15 minutes. I left. I will not suggest this location. read more

I recently financed a car through them. It was lost in a car accident when it was 9 days old. My insurance paid 97% within 4 days, and the gap within 3 weeks. I was left with a small balance, which I didn't know until I got several RUDE collection calls. I went into the branch in Hayward to discuss this. In spite of receiving 98% of the loan being paid off within 4 weeks of getting the loan, they reported me to the credit union for not making a payment!! I had already financed the replacement car through them, but NEVER again. I though the big banks were heartless, but these folks are heartless, too. read more

Check Yelp for all the Golden 1 locations. Horrible reviews all around. This is the worst credit union and all the branches and service are terrible. Run the other way! read more

There is always only one teller window open each time I've had to go in and one account rep. I had to close an account with barely over the minumum in it. The teller can't close the account, and I'm told to either close it online and have a check sent to me (God knows when) or wait at least half an hour for the account rep. I don't apprecaite the "take it or leave it" attitute either. Whatever happened to customer service? This CU apparently doesn't have it. There are tons of other banks and credit unions around the area. I had thought of opening my checking account here but if they're going to be so difficult about closing a small savings account, I think I'll go elsewhere. read more

There seems to be only one teller and one account rep available whehever I go in. I decided to close my saving account that had a small balance and was told that I had to wait half an hour for the account rep or close the account online. Apparently the teller can't do it. Really? Never had that problem with other banks over the years. There are so many choices around here I don't know why anyone would use this credit union. I sure wish I hadn't. read more