Due to one person's inept, lack of proper knowledge, and passive attitude I lost many weeks of lead time for materials I needed and it also caused me extensive financial set back. The person, Eddie Segundo, works in the Concord office. Be careful who you have to work with . M Ohady read more

If you are going to Golden State Lumber, you need to ask for Sean. I've been building an ADU and he has gone out of his way to help me multiple times. He actually saved me a solid amount of money by pulling from a sister store's inventory, and worked with me when the surface condition of the wood was a priority. He spent time walking me through all the different material choices (pros, cons, and prices) so I could make an informed decision, and was so dedicated he even replied to my questions on his days off. Genuinely one of the most positive experiences I've had buying anything. Thank you, Sean read more

This is an amazing hardware store. The staff is super helpful and they have everything you need to make a repair or build an entire house. It's also a great place for ideas and a state of the art facility. read more

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We went in to get an estimate on a specific type of window. The rep Jasmine acted as if we were bothering her and we were the only customers in the store. She asked us for the measurements, type of window, and our info so she can call us with an estimate. We were hoping she'd at least come through with a call back on that quote. It's been a month and she never called. What a joke. read more

Special shout out to Ray funky our rep who drove out to our deck job to assist us with one of our first large bid projects. Just had a great experience on the yard today with one of the forklift operators and loaders named Adrian, super upbeat, friendly guy with excellent customer service and made sure my load was strapped down nice and tight Also raised two boys, the twins who work in the yard are always hustling and staying busy. Evan at the gate also hands out cold water and pencils as customer appreciation gifts read more

Hands down, Golden State is the best lumber yard in the city (and I've been to several places over the years for my specialty orders)! Monica at sales is always super helpful in finding exactly what I need, and Scott and Eli at pickup/delivery are outstanding in helping me process and deliver my order. At this point these guys and gals are like family to me and you couldn't pay me to go elsewhere. No, this is not a paid review, and no I don't work there. read more

Just want to start off by saying I don't ever leave reviews. Walking in the store was very clean and the staff very professional. The sales rep at the front desk, Sofia I think her name was, very helpful and knowledgeable. The reason I'm writing a review however was the help I received from Jose Martinez as I was loading up and leaving. He was very attentive and made sure the lumber I purchased wouldn't be damaged or damage my truck. He went above and beyond in his duties to give me a hand and his suggestions helped me out on the project I have going on. 10/10 recommend this branch read more

We had a GREAT visit to Golden State Lumber. We were immediately impressed with the HUGE showroom... clean, inviting, and TONS to see and experience. Yvonne came over to welcome us. She was not only incredibly friendly, but also amazingly knowledgeable about all the windows and doors we wanted to review. She also had a few great alternatives and suggestions we hadn't heard of. Compared to a few other places we visited, we didn't feel any sales-pressure or bias towards a product that may not be a good fit. She was very interested in the balance between our budget and our wants/needs and kindly directed us accordingly... while patiently answering our endless questions. read more

The return process for this company is ridiculous. You have to wait in line forever to return something. The forklift drivers can't find the return book they make you wait another 67 minutes just to come out with a book. I blame this on the Manager. He doesn't know what he's doing and he has an inadequate department. read more

I hear this is the premier tool shop in the Bay. But if you work 5 twelves and an 8, good luck getting to shop there. 9-5 Monday through Friday is for office workers, not tradesmen. read more

This is a great piece of cedar !! First time now forever customer! Totally legit and with extreme pro style read more

Golden State Lumber - Concord - 1x8x10 cedar plank for partition Sick - Building Supplies Near Me - Concord, California

I've been meaning to write this review for a while now due to the excellent service that our company Receives from our sales person Bill Harper. I could not imagine there being a more knowledgeable, more helpful and more efficient person in this company or any company really. No matter our request he always makes something happen. Whether it's getting material pulled from the Concord facility or reaching out to one of the other facilities, he never lets us down. He might not want me mentioning this part... but, he even answers my crazy requests after hours... sorry Bill I had to write that, as it speaks volumes about the dedication to both your clients and your company! I had a last minute order today and had the very fortunate experience of handing my paperwork over to Evan in the warehouse. Evan was extremely helpful. The way that he interacts with customers is a breath of fresh air and something that I do not see very often in today's world. He was cordial, personable and respectful to both my time and that of his employers. He is exactly the type of person that makes coming to a business a treat rather than a chore. Somehow these 2 gentleman made it so I left this establishment in a much better mood than went I entered it. I don't know who is doing the hiring over at Golden State Lumber but they deserve to be commended. I hope you guys take care of these brand ambassadors because if you don't... I guarantee someone else will. Hats off to Bill, Evan and Golden State Lumber in general I have never reached out or purchased something here and been disappointed! Thank you from all of us at Fresh Coat Restoration! read more

My wife and I just finished our outdoor living space and with lumber pricing as high as it is, I decided to check both Ashby and Golden State. I do have an account at Ashby and was shocked to see the lumber, decking and railing package averaged out at 20% less then Ashby. Jackson was responsive, professional and very easy to work with. He doesn't mess around and is quick. Quotes came in fast and delivery's were speedy as well. We've had about a half a dozen deliveries and all of the drivers have been excellent as well. We did get some defective decking that was just missed by the manufacture and both Dave and Jackson jumped on it. They got new material out to me quickly and dealt with the paperwork on the back end saving me time. I will certainly be back for more! Thank you Jackson and Dave! read more

Golden State Lumber - Concord - Timbertech Azek in Dark hickory with timbertech railing. - Building Supplies Near Me - Concord, California

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I regret all the visits I have made to Home Depot over the last few months! I wish we had discovered GSL sooner, because this place is amazing. Service, cleanliness, layout, convenience, all of the above! I called to stock check for 1/8 inch birch sheets which they did not have in stock, but Alex assisted over the phone and offered me a few alternatives. He was so friendly, earnest and helpful, unlike literally every other hardware store ever. Based on my conversation with Alex we decided to stop by and see what they had to offer. The showroom/entry area is so nice and clean and he was able to take us straight to the sheets he had picked out as the best alternative option for us. It ended up suiting our needs perfectly and he had us rung up and directed toward the drive through pretty quickly! You pull in and they load your vehicle with your items and its the easiest and most convenient set up ever, I can't believe anyone else operates any differently! read more

Golden State Lumber - Concord - Load her up! - Building Supplies Near Me - Concord, California

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Don't buy doors or door handles here. We spent tens of thousands on MG MillWorks slider doors and outfitting our internal doors with Emtek doorhandles through Golden State Lumber. We were initially planning on spending tens of thousands more, but as we budget for the other four 12' wide picture windows and 12 misc sized windows, we will avoid buying at Golden State Lumber. We have had nothing but problems with the locking mechanism on the sliders, they have never worked and the internal part that breaks (upon simply flipping the lock) is made from a cheap die-cast instead of steel. Sliding doors that do not lock defeat the purpose of securing homes. Apparently, this is a known problem that MG MillWorks refuses to correct and the sales folks at GSL don't care to inform customers about, nor can they be relied upon to get the problem fixed. I have repeatedly reached out to our sales person, Yvonne, about getting them fixed and after having 2 GSL workmen come out to assess the locks 3 months ago, I have not heard a word on any update, on when the part is coming in, nor when they will be out to install the part. Also, during their trouble shooting, the workmen messed up the doors to the extent that they can't be fully opened with one hand; my husband has to put all of his weight, using two hands to either push open or pull close. They are so tight I am unable to open myself, nor can our kids. When I've reached out to Yvonne, she told me I should chase the workers and get them to respond with an update (but hey, no direct contact info for them). You read that right ~ the sales person told the customer to project manage GSL employees. *Are you offering a discount for customers to manage your workmen in fixing issues they created along with not fixing faulty products GSL sold us?* When I went in-person last week, I was told by someone else (who is not a sales person) that, "everyone has a sob story, on why they need doors fixed, but [the sales people] don't really want to deal with customers after the sale" Yes, we noticed. This reads as a top-down problem that literally, everyone in the company, is aware of. Shame on GSL management. Do better for your sales people and for your customers. Avoid at all costs dealing with this business. Find another supplier. It's just not worth the months of stress and chasing for anyone to care about finishing the job. GSL if you aren't paying your sales people to handle issues after delivery of products, hire customer service project managers to do so. Telling your sales people to ignore customer issues with the products you're hawking and failing to fix problems your workmen created is bad business. Re: The replacement of a door handle. I emailed about getting in a replacement and was gaslit by the sales person about it getting ordered for months. These issues don't take rocket scientists to resolve. BBB Customer Trust Score - F read more

Monica helped us with a seamless purchase of 6 redwood posts through email correspondence. Glad I was able to work with such a pleasant, helpful person. read more

I am very disappointed with the service from Golden State, they charge me for an estimator to look over my blueprints and to the initial take off which I paid, but when it was time for the delivery of materials everything was wrong. What was the reason for me paying an estimator $175.00 to do a list of all the materials needed for this project? They clearly not review plans at all, every single delivery to my construction project was wrong, causing delays in getting the products and wasting our time unloading and loading the materials. Another bad experience, yesterday I had to drive to concord and exchange a beam and they charge me for another beam, when I called the store they couldn't find a record of my return! I sent an email to the "Sales Rep" and he has not responded yet. I requested another quote for lumber for a different project two weeks ago and I am still waiting to hear from them. Prices are good, but there are other competitors, I am definitely not paying for an estimator again. read more

I had to write this review after the exceptional customer service me and my wife received on Tuesday the 28th in the afternoon. A worker by the name of Jose. My wife and I really appreciated his personable nature. Not only was he very knowledgeable in what he was doing. He also directed me and my wife in the right direction as we are fixing a fence at our house. I've visited the store before and have never received the customer service we did that day. Thank you Jose for offering your insightful advice! Your patience and kindness meant the world to us! We will continue to do business with Golden State because of José! read more

There was a driver flying down Mowry Ave. He almost hits me! Keeps flying down the road going into Niles Canyon. He flies through Niles, while tailgating someone else! Then he flips ME off as if I did something wrong! I did take pictures and video of his reckless driving. Also sent a copy to a deputy at ACSO - since when I called to company the person I spoke to hung up on me. If this is the way they handle their business, I'd be scared to see how they run the rest of their business. read more

Update, shortly after writing this review someone reached out from customer service and pretended to be concerned. They sent someone out to "fix" my door. They swapped the door handle around leaving an open scrape where I will now need to paint. The door no longer opens or closes at all without pushing your entire body weight against the door so we now have a new problem. I sent them an email which took multiple days to respond to. I am now "back in the queue" for someone to come back out and look at it. No update was provided on how long that will be. read more

Golden State Lumber - Concord - Door with handles that aren't lined up. - Building Supplies Near Me - Concord, California

Happy to report that GSL has agreed to replace our exterior doors at no cost to us. At this point, all of our issues have been addressed. Our new sales rep, McKenzie, was very pleasant and accommodating. It was a bit of a painful process to get here, but in the end, McKenzie made sure GSL did the right thing. read more

Hi, I actually went back, as we were still looking to built our patio, and I have to say I was very pleasantly surprised and really had someone very professional and friendly to help, he took his time to help and explain the differences in woods and gave suggestion as well. I am sorry that I left such a negative review before, only human, but I want to add that my second visit was before I saw your comment on my review, so not solicited. thank you for reaching out anyway. I was happy and we are ordering our wood for our patio after all. the 2nd visit was for sure a better one. thank you read more

The best lumberyard in the area. There a class act, great counter sales, yard is quick and helpful.

While Golden State may have good pricing, working with them post-order and learning about their back end has been a horrible experience! First, our sales person in windows and doors department, James, had three different phone numbers and his email address listed on his business card but could never be reached at any of them. He never responded to voicemails, never responded to emails, and certainly never responded to messages I left with his colleagues to call me back with questions about my order. This left me working with various people within the company who didn't know anything about my order and didn't know the history about the delays I was experiencing for my pocket door. I was told week over a week that the door was about to ship and should be in in about a week, but that kept happening to me a week over a week over week. I can completely understand delays during this time but their management of their supplier and information getting to the sales teams was horrendous. Sure enough, about three months after I placed an order for a standard pocket door we were able to pick it up. The people in their warehouse let us know that the door had been in two months prior and was just sitting there the entire time. It took them about one hour to pull out the door because it was buried by many other products. The door was left unprotected Which didn't end up damaging the door but it was significantly scuffed up. Through the process I was told that Golden State does receive updates regarding orders including any delays from their suppliers. Those voicemails and emails to Golden State go into an unmonitored email inbox and Voicemail. Very little information is communicated to the Frontline sales team. It appears in this case there was also significant miscommunication between the warehouse and the sales team given that the order was in months prior. Again, I understand if there are delays but golden states ability to manage those delays and provide efficient communication to the customer and their suppliers is terrible. I would not recommend anyone using this company and will certainly not use them again myself. read more

Nothing but A+ service and very good quality wood! The salesman I spoke with on the phone walked me through my project, and best choice of materials, And love the fact all wood is inside, and kept dry, I had a delivery scheduled, and I was worried it was about to rain, but no worry, the team, wrapped my order up in plastic and everything was delivered bone dry and straight as can be. read more

Fantastic customer service! Monica has been so great to work with. I really appreciated her patience as I had a couple changes to my order, and she made sure everything went smoothly and delivered on time. She even called me on her day off to confirm the details. I'm always looking for better places to source my materials and I think I found my new lumber supplier! Their prices were also competitive, and better than Ashby Lumber, Channel Lumber, and Lumber Baron. 5-stars!! read more

The team at Golden State Lumber, Scott, Luis were truly "Golden" in their service in helping us out with a fast turn around lumber order and delivery. I am very grateful for their efforts to help us out and would definitely recommend them to anyone with lumber needs. Thank you again. read more

I always say you can tell a lot by a company by the way they treat a customer who they know will not be buying something. My man has an account here and I always ask him for a GSL sweatshirt, his guys all have them. So I go in, meet Memo at the counter (sp?) 'plead my case that I want to be cool' and he goes in the back and finds me not one but TWO shirts. During Covid it is the small things. read more

The store looks great and I can see a lot of $ invested to make it such. Unfortunately I wish they would spend some $ in training the associates too. We waited for 45 minutes and yet could not find anyone who could help us find doors and Windows. Front desk said they are short staffed however one one the sales lady was chatting for almost 20 minutes with someone who I don't think was a customer and then left for lunch , without even acknowledging that I was standing there with my family to get some assistance. Never going back again - not everything that glitters is gold . Will never recommend this store . Waste of time. read more

The sales man was friendly and they delivered the wood early to my house and were able to pick up extra lumber not used on the project at no cost. Very low delivery fee the quality of wood was excellent!! I called all the lumber shops in contra costa by far the most patient and helpful! Took the stress out of securing materials for my project. read more

This is for salesperson, Stan Woerner. Spoke on the phone trying to get a quote on materials. He said needed to call back and would before the end of the day. No call back. Went into the store and spoke with him personally, he said he would get me the quote. A week later, nothing. Call him again, he claims he left me a message, or maybe couldn't that my voice mail was full. I check through my call log, no message, no missed call. Stan says he can email me the quote, just give him my email. I do, Stan says he will send it in a few minutes. Well it is the next day and still no quote. All that had to be done was get me a quote for some material, but apparently that is too difficult. Don't waste your time, go somewhere where they will actually respond. read more

Wonderful help for a homeowner, like myself. I had three interactions with different people. They were all kind, and patient as I described my small outdoor project. Levi, who delivered the wood was timely and friendly. My new favorite limber yard. Thanks Golden State. read more

I've been doing business with GSL ever since they opened. I price shop very often, and was surprised to see how competitive they were on the lumber. Bill and Monica are great to work with, and so are all the people at the main counter. Getting quotes by them over the phone or email seems to be days faster than the other two local large lumber yards. I recently ordered some custom 32' beams and the deliver charge was very reasonable. The guys in the 'yard' (all indoors) are also very courteous and seem to like working there. Like other reviewers, I also wish they were open on weekends (or at least Saturday). They said they probably will be "soon." If you haven't tried them in the past, you definitely should call them or pop in there to look around and get a quote. read more

I was having a really hard time sourcing affordable, decent boards for a very small backyard project. I went to Golden State having never been before. It's clean and organized. Sofia was able to help me calculate the number of boards I would need for my project and I was out the door within 10 minutes and spent about 10 minutes in the lumber yard picking up. So easy! read more

So, after several fruitless weeks of trying to get my project materials ordered from the big box lumber retailers (who were always out of stock), I finally went to Golden State Lumber. It's not that I intentionally made GSL my last pick. I was just in the habit of going to the other guys first but THEY didn't have anything and they couldn't deliver for some reason. At Golden State Lumber, I walked up to the counter with no wait, placed my order no problem AND got next day delivery. WHAT??? I was amazed to say the least. Yes, it's a little more money BUT, I really value the superb customer service and the friendly, helpful people there. So if you need lumber for whatever, go see my new pal, Jackson at Golden State Lumber in Concord. He's my new go-to guy for all my building project needs. read more

Really great wood for a decent price, super friendly staff been there twice would recommend. Tons of supplies and selection and offer cuts on the wood. A+ service read more

I've been ordering with GSL many times. Everytime there are delays and communication issues with my order. I have worked with many other reps. Same issues. It's either their rep is not stepping up their customer service, or their vendors doesn't have a good working relationship to get the orders in time. Anyways, I'm taking my business and all my referrals to another company instead. read more

Wonderful showroom - super selection of everything you need for decking. I worked with Stan who was super helpful and patient, helping me calculate my order and making sure everything was in stock. 4 stars b/c one part of my order was delivered to the wrong address but this was corrected quickly. read more

Updating my review and adding two stars after the manager reached out to me and resolved the issue.

This place is so great! The staff is always super friendly and patient while I work out the math. Today I was in there with my kids and had to refigure a few cuts and wood orders. They brought out a treasure chest of little toys for my kids to pick from so that they were entertained. Little things like that go a long way for me. As an amateur, and a mom, I always feel confident and comfortable getting wood here. read more