I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

My husband and I have known Winston for more than 25 years and he has always given us wonderful,…read morepersonalized service. He's trustworthy and extremely knowledgeable with an incredible talent for jewelry design, and offers gorgeous pieces at very reasonable prices. He and Mary are a great team and I highly recommend them.

Winston and Mary are so knowledgeable and friendly! Incredible selection of jewelry. We did…read morejewelry repairs and were so happy with the results. Highly recommend!!

They do not want to work. It seems like a place to house pretty things. No interest in actually…read moreselling anything or providing customer service. O have purchased multiple items from the company from other stores and online and liked the little rings they have but I can't spend money where people are not interested in helping ‍

Natalie was great. Upon entering the store we were greeted promptly and she explained everything…read moreabout the store to us. The store is beautiful and I really enjoyed hearing about it. There are many different bracelets to choose from. You can customize them with different sayings from the categories that they have. They also have an abundance of stone/crystal bracelets that you can choose from. If you are in the mall you MUST stop by to check it out.

They created a custom setting for a diamond and did an incredible job! Max is a really good guy to…read morework. Their attention to detail in the ring is amazing. Highly recommend.

BUYERS BEWARE--DO NOT SHOP AT PRECIOUS JEWELERY OUTLET, GRAPEVINE, TX. They are THIEVES…read more Recently, I placed a $1,000 deposit for an article of jewelry, with a written agreement on my receipt stating that a full refund would be provided if the item was not to my liking or was not delivered. After several weeks without communication, I requested a refund of my deposit. The owner/manager, Eddie, of this establishment was combative and dismissive and refused to honor the written agreement he had personally written on the receipt. Instead of handling the matter professionally, he offered excuses for why the refund could not be processed. After contacting my bank, my $1,000 deposit was fully refunded. The bank is now investigating PRECIOUS JEWELERY OUTLET as a potential case of fraud on the store's behalf. Bottom Line: Withholding my money that does not belong to you is stealing, theft. Customers should never have to fight for the return of their money when a purchase was never made. DO NOT SHOP AT PRECIOUS JEWELERY OUTLET, GRAPEVINE, TX. I pray I'm helping someone who will likely encounter theft as well.

I've been driving past here for what seems a lifetime. For 1/2 that I've been intending to stop…read more Finally, today I decided to finally Go! I need something to creat a necklace with for displaying some heirloom treasures. This place came to mind and yes,they had what I need and more. Every kind of bead and ,thread,clasp and tool you'll need to create your masterpiece. Operated by two very nice ladies ready to assist. Go!

These ladies were amazing so helpful. I'll definitely return. I had no idea that I had a Bead Store…read moreso close to my house so now I don't have to go to Harry Hines. Definitely check this place out.

Love this store! Great selection, friendly staff, and unique items. The candles make great giftsread more

My FAV store in downtown McKinney! Not only does it smell AMAZING (check out their candles), but…read morethe owner is fantastic! They have the cutest clothes and earrings. Love the vibe!

I have used Elmvale Jewelers for over 20 years. They provide excellent service, competitive…read morepricing, knowledgeable about various stones, and custom work sets them apart. They can be trusted with any jewelry piece and the owners ensure you are pleased during each visit. No one provides the level of service you will receive from the owners.

They're so helpful here. I came here to get my wedding rings soldered together after the store I…read morebought then from said they wouldn't do it. I dropped them off at 11am on a Saturday and they were ready for pick up at 2:20pm the same day. Beautiful work on them and very fair pricing. I'm so glad I cam here and I absolutely will be coming back for all my jewelry needs.

Great experience when I purchased a gold cross! Friendly and knowledgeable employees. Greeted with…read morea smile and experience overall was amazing!!

I'm writing this review for my elderly mother. She brought her Michael Kors watch in for a new…read morebattery. After a week and a half, the battery stopped working. She brought the watch back and asked for them to change the battery out since they told her it should last for at least a year. They refused, telling my mom that it was her watch that was defective. She asked them to just try a new battery to see if it was in fact her watch that was broken or if the battery they put in was the problem. They refused. But had the nerve to ask her to please come again to use their services. Do not recommend this business.