Just had my first service for my new Subaru and everyone I dealt with at Hallmark Subaru was…read morewonderful. Everyone was extremely kind, helpful, and professional. I appreciated how they kept me in the loop with texts during the process, which took a little less than an hour. I had made an appointment prior online which was a very easy process and definitely how I'll make all my future appointments. FYI, for anyone who's new to this dealership or unfamiliar with Birmingham: there are 2 bays/doors on the left on 13th Street North, which is a one way street. For Subaru service, enter the 2nd bay. Pull forward and someone will come out to assist. They'll move your vehicle to the service garage and when complete, they'll move your car to a parking space on 13th Avenue North. You receive a text when everything is complete and you just go to your service advisor and sign a document, pay, and you're done. I don't see how any part of this process could be any easier! Great dealership.

$1340 for a 30,000 mile service on a Crosstrek. Need I say more? I checked the recommended service…read moreitems against their invoice and they did at least $700 worth of unnecessary services. And this wasn't things they found that needed to be done. He told me up front the cost and I was too stupid or trusting to question it. Even justified it by saying the other dealer changed more. So I guess they are all crooks.

Southside staff was very professional, helpful, and provided limited pressure in our search! Lee…read morewas especially respectful and patient in our test driving and considerations. They provided the most reasonable prices that were researched in the immediate area. Even at the end of our visit we were provided a negotiable price that we could refer to until the next business day, as well as further connections on programmable keys. Just like in school, if you don't ask questions you may never learn at the perfect opportunity, so ask away with these guys. Despite finding an offer elsewhere, they still were open to provide assistance.

Southside Automotive Group was friendly, genuine, and easy to work with. The team made the process…read moresmooth and transparent, and the new truck I bought literally exceeded all my expectations. Highly recommend them to anyone looking for a great vehicle and excellent customer service.

I'm writing a complete and honest review. If any employee gives you attitude, BEWARE--they might…read moresabotage your car. I came in thinking I had a connection issue. My Corvette sometimes wouldn't start, and I had just had an engine replaced in August. It turned out to be something as simple as the car being a manual transmission with a neutral lock--something no one at Edwards Chevrolet could tell me. This leads me to believe not only are the service clerks (Luci was a great clerk) unexperienced, but the technicians must not be very knowledgeable either. The service clerk Brooks literally told me over the phone, before he acted like a grown man, that no one wants to work on my car. I immediately replied, "Well then let me speak to a manager so I can figure out why." He then changed his attitude and started being professional all of a sudden. That made me suspicious. I told two managers at Edwards Chevrolet that their employee spoke to a customer in that way, and they didn't seem the slightest bit surprised. (Marty Phillips and a Mr. Short.) Manager Mr. Short at Edwards Chevrolet said there were cameras positioned at every bay and he would follow up with me to ensure there was no foul play with my vehicle on 10/16. Since then he's ignored my calls and texts. Marty Phillips didn't even care to investigate. He started mentioning how long everyone had worked there, as if that would prove I'm lying. After reviewing their work on October 16, I found three faults: Drained oil A hose that was detached and not placed back A connector disconnected from my starter I am a 27-year-old United States Army veteran, and I think this business is TRASH. No communication. No accountability. No integrity. I'm ashamed that an American business like Chevrolet is attached to Edwards. Very emotionally charged staff. Very unprofessional. Don't trust this dealership.

In 2020, I purchased a brand new 2020 Chevy Blazer (Silver) and had an excellent experience. Fast…read moreforward to 2026, that vehicle was totaled due to a system issue that caused me to crash into another vehicle. On February 6, 2026, I purchased a used 2022 Chevy Blazer Redline Edition (Black). After having the vehicle for just over a month, the radio and display screen stopped working, and the car completely died, which also caused the key fob to stop functioning. When we attempted to use the physical key inside the fob, we discovered it was not the correct key for the door. After several days of communication with the dealership, the vehicle was finally towed to the service department. The car remained there for almost a week, and after multiple follow‑ups from me, I was finally given a diagnosis. Due to extenuating circumstances, I was unable to purchase the extended warranty, so I understood that the financial responsibility would fall on me. I approved the repair, which totaled $1,085. Today, when I followed up on the status of the vehicle--having now been without a car for a week and a half--I was informed that although the original diagnosis had been repaired and the radio was functioning, the display screen was still not working. I was told this would require an additional $621. This entire experience has been extremely frustrating. I am deeply concerned about how this vehicle passed inspection prior to being sold. I also question why the technician did not identify the issue with the display screen during the initial diagnosis, especially since it was directly related to the radio problem. Based on my experience, I would caution anyone purchasing a used vehicle from Edwards Chevrolet Downtown to secure a warranty immediately. Without one, the experience can be extremely costly and stressful. I am very disappointed, as I previously had a positive relationship with this dealership. I work hard for my money, and I value businesses that demonstrate loyalty, accountability, and integrity. Unfortunately, this situation has left me feeling dismissed and financially burdened due to issues that should have been identified and addressed before the vehicle was sold. Two weeks ago, I underwent major surgery and am currently on medical leave from work, so my finances are extremely limited. After being without a vehicle for a week and a half--and despite requesting a loaner--I was never provided one, nor did I receive a response regarding my request. As a result, I will now be picking up my vehicle in the same condition in which I brought it to the dealership: still not functioning properly. I am already out $1,085 for the initial repair, and I simply cannot afford the additional $621 that was quoted. When I dropped off my vehicle, I provided detailed information, along with photos and a video clearly showing the issues the car was experiencing. It appears that this information was disregarded. Instead, it feels as though only part of the problem was addressed, resulting in an incomplete diagnosis and additional costs. Furthermore, the issue regarding the physical key inside the key fob not fitting the door was never acknowledged or addressed. This has been a difficult lesson, and I will not be doing business with this dealership again. I understand that I am only one customer, and my decision not to do business with this dealership again will not impact them financially. However, I cannot continue to support any company that takes my hard‑earned money and leaves me feeling as though I have been taken advantage of or made to feel foolish and I feel like BOTH!

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

I want to start this off by saying they have been great folks to work with over the years. I spent…read morea lot of money and worked with them almost exclusviely with both of my families cars. But my last exerience was one that I cannot help but be infuratied by. I had an issue where my 2012 Highlander AC went out in July and it was $2700.00 to fix. So I agreed and they did the work. When I took the car in the heater worked fine and prior to the AC going out the temperature control worked without any issues. They "fixed" the AC and it blew ice cold which was great for July. I noticed immediately that you couldn't regulate the temperature at all but life was busy and in hindsight I should have turned right around and took it back in. Fast forward two months when I had a blowout, I took it back in and alerted them to the issue's (no temp control and heater is out). They mulled it over and said it was a completely different issue and wanted another $2700. If they had test run the system after "fixing" the AC, they would have noticed something was off. Or maybe they did and just pushed it out anyways? They claim to warrenty their work but that didn't hold up here either. No attempt whatsoever to meet me in the middle. Nothing except a "sorry, completely different issue so another $2700.00". Not a good look Rob'e Man's.

The inky thing I didn't like was a person that's only been their 6 months tell me about the extra…read moreto add to my oil change for 45.00 and I had just had an oil change in August and wasn't told every time I come in I get something different but its sad my car is almost 10 years old and I have came there every time to have all my services, but when something goes wrong its the customer fault, and no you guys don't take blame for anything, this is just a customer who cares

So, I took my daughter 2008 Nisan Altima in for maintenance, her car has been giving her trouble so…read morewe decided to take it to where we know we will get great service. They got us in no time (same day). I prayed it was nothing severe and we would be up and running and back home in no time. Well, to say the least, we did get and estimate in a timely fashion, but was far expensive than expected. Although the car required much work, Dillan was great, he worked with me and explained what was need first. He took the pressure off and helped in break down the essentials. I highly recommend. Ask for Dillan, he is super helpful and friendly. He will make sure you are in tip top shape.

Great experience with Porsche Birmingham. Earnest was fantastic to work with -- very helpful,…read moreknowledgeable, and genuinely focused on helping me find exactly what I was looking for. He also worked with me to get the car at a price I was comfortable with, which I really appreciated. The service department has also been great so far and very easy to work with. Overall a great experience, and I'm looking forward to being a customer again in the future.

Looking for the perfect used Porsche caused me to look at other states. I found a few one in…read moreAlabama and one in Tennessee and started asking questions. The particular car that met my criteria was at Bingham Alabama Porsche dealership . When I called first and talk to a random sales person right off the bat I felt he was not going to work with me..I basically formed him with a series of questions. Then I did my research. Found that Ernest Garver had the best reviews. You must understand that buying a car out of state and not going out to look at it is a process. Trust was built with Ernest to inspect the CPO car for cosmetic items that the warranty would not cover. He was honest and fair ... we were able to get the BIG items fixed before making the deal. He express small items that just were not going to be fixed that the car was priced as is for those and it would be my responsibility to fix. If you have to buy a car and you're not able to hire or go there to inspect it I recommend asking for Ernest. Let him know that Thomas from Greensboro recommended him because he's honest and will go the extra mile!