this store will literally steal your money. I purchased $180. in lessons on American Express, then their pro quit. so i went to get my refund, and they actually said they couldn't refund my money because it was a gift card. I did not purchase a gift card, they put it on a card, they said to keep track of the lesson. horrible policies and service read more

Great customer service! Neal helped us out with a new set of clubs today and was awesome to work with. We're still just beginners so he really took the time to explain things and even gave us some pointers which instantly helped out our swings in the simulator. Highly recommend this location! read more

Purchase a new driver after nearly a decade playing with my old one. Great help from a knowledgeable staff. They set me up with multiple options and allowed me to take my time in the simulator and find just the right one for me. Great experience. read more

You can tell skip likes his job! Knows his stuff and is very dedicated. Ask for skip!

This place has an amazing PGA golf instructor, Shanon Hoyt. That being said, that is the ONLY good thing about this place. Nearly every other employee (a shift manager included!!) are somewhat incompetent and some are downright rude. Most act like their customers are a huge inconvenience. Unless you are here to get lessons from Shanon, don't bother wasting your money at this place. read more

In 2016 I was fitted for a set of taylormade irons. Not only were they perfect, but the prices were the best I could find. But that being said, a company is only as good as their customer service. Well I had a slight issue with on of the irons. So I called Taylormade. I needed my receipt. Since I paid cash and couldn't find mine. I thought I was out of luck. I was put in contact with their home office and after several emails and what I am sure was a mind numbing search, they found it. I am so thankful and I have a new set of irons coming. You've made a lifelong customer out of me. THANKS! read more

Golf Galaxy..now that I've had a few days to cool off this might come across more productively. I've done business with this store a few times but won't be back due to my most recent experience attempting to buy a new driver. Let me preface this by saying that I was in the PGA for a little over 12 years, a PGA Class A professional for about 8 or 9 of those years. I had heard that TaylorMade had a new driver out that was adjustable so I went to look. When the adjustments confused me, I've been out of the business for so long that I had completely lost touch with the new products, I asked Neil, one of the resident pros, to explain it to me. He spent about 5 or 10 minutes explaining it to me..some of which made sense and some made no sense..and left. I felt like that was a little rude as his attitude was somewhat arrogant. So I left the store. I came back the next day to look some more and found, I didn't know this previously, that most all the major manufacturers have adjustable clubs. One of the other guys, Nathan, was explaining to me the adjustments on a different club when Neil walks by shaking his head saying "I explained that to him yesterday". To that I thought "f*** you" and continued on talking to Nathan. If you don't know this about failing PGA pros...they really have attitude problems. It was a contributing factor to me getting out of the business that and I didn't want to spend my life working like a dog for very little money. Nathan made sure I understood how the adjustments worked and he sold me on a different driver entirely. He simply adjusted one club open and one closed and showed me the difference. That's all I cared about but the "PGA" guy didn't think to do what made sense to a kid just out of high school. I go to check out and there is the heavy set guy with glasses and a shaved head there to "help" me. He rings me up at $299. I said "I'm sorry, the sign over the rack says $219". He says "that's not for the pro version that you selected". I said "well it might be a good idea to post that so people know". He says "it's the pro version and it's a different price". I said "I understand that but all the clubs say $299. How is the customer to know what's what if it's not posted?" He continues to argue with me about it. I finally told him that "if the customer doesn't see it, it doesn't exist." He says the same thing "it's different model.." and essentially do you want it or not? To which I said "no sh**, I know it's a different model!" This is just a synopsis of my experiences here. Half the staff has been ok and the rest are bad. I left my number with Nathan, who was awesome, for Meredith the manager to call me. She did, I missed the call, called her back 4 or 5 days ago and left a message and have heard nothing from her. There are two people who I've had awesome experiences with..Nathan and a younger I believe African American kid. Both are fantastic. I don't have much use for anyone else in the store. As such, as soon as I spend a $35 gift card I got from them on some balls, I won't be back. Please understand that I went into this store and said literally out loud to Neil, "I don't know what I'm looking at, I need some help". Not "look you're a schlep, what could you possibly share with me that I don't already know?" This happens a lot in the golf business and I knew if I was going to get what I needed I had to let them know that I was putty in their hands. It also happens to be true that I'm SO out of touch with equipment. We have other choices in this area and I'd rather go see Ken Morton at Haggin Oaks then spend my money where the customer is not respected by a majority of the staff. And quite frankly, I don't care if it costs me more money. At least I'll know my business is valued. read more

Words cannot express how poorly I was treated at this store. Not only will I never spend a dime with this company, my experience was so horrid that I am in the process of contacting their corporate offices to identify the issues with the Roseville store. This is the first company (and hopefully the last) that I do this with. read more

If you are looking for the worst customer service. Horrible management. Laughable prices and a complete lack of knowledge of any of the products they are selling this is your place. The young man that helped me was named Ryan, he provided me with the worst customer service that I have ever had in my entire life. I came in here to buy a new driver because it's the only place I could find it. I didn't need help at all. I was a walk in buy it and leave transaction. All you have to do is NOTHING. I will spend money. I wouldn't think it would be hard. Remain silent and make money. Ryan approaches my friend and I and tells me there's nothing to do and he is bored so do I need help. I am here to buy a driver but while I'm here I may pick up a couple other things... Easily the most awkward person I've ever interacted with I asked Ryan a few simple questions which he knew nothing about. Do you have a Nike staff bag? No he says "Nike has too many staff people to sell staff bags." What the heck are you talking about? They sell them! All the time! You have two in the store, but with this craziness.. There's a $500 lost sale. Good job Ryan! Do you have this grip I am looking for? "You should get different ones" he says. "Online." Another home run Ryan! Then out of know where he asks where my adult friend I came in with is. Not sure why he would ask that out of no where I ask him why he would ask? He replies he can't help me at all. So he wants to talk to him. What? He's in the bathroom man. He goes and checks to see if he's in there. Ryan. Brother. You're crazy. Still Undeterred by the twilight zone of Ryan's lack of coherent communication and complete lack... No... Absence, a complete absence of professionalism...I go grab what I came in for. I make my way up to the register to buy the new Nike driver I came there for, keep in mind I am dressed in ALL NIKE apparel with my friend who is also dressed in ALL NIKE apparel holding a NIKE ITEM I am trying to buy from this NIKE authorized dealer! The young man at the counter decides to tell me and my friend (a University of Oregon alum) he HATES Nike, and HATES Oregon! Because Nike gives Oregon stuff. He goes on and on how "he went to U of A" and "Nike sucks", he ain't a Nike fan" so much he forgets to give me my head cover, wrench, and tool that come with my new Nike driver. Guys. You are truly terrible at your job. read more

Don't bother going in! Head to Dicks Sporting Goods or Diamond Oaks for kinder employees & better prices. Super rude & unhelpful employees. Went in with my boyfriend to look at new grips & try out their golf bay. There were no other shoppers in the store so we thought it was perfect timing. 7 minutes in an unkind employee came over & said, He asked if we needed help & when we says "no thank you" he said , "you can pay $19.99 if you want to rent the space out, you can only use it for a few more hits". Sorry what? The sign says "be aware of other shoppers who wish to use the bay" Sir.... nobody else was in there??? Safe to say I won't be supporting this business, I wish they had nicer employees. read more

So I called at 5:47 pm and I was asking about some clubs and if they possibly are in stock. The associate puts me on hold and in a few moments comes back and says I don't know if they are in stock. Then I asked is there a way you can check. He replies " my boss said for you just to come in and take a look" ...... I said okay thank you for your time. The sales associate was either new or just listening to orders as we all do. I do not blame the sales associate, But for the manager or supervisor to just have the associate tell me "come in and look" without even checking the stock is to me poor work ethic on his or her part.... I would never even THINK about going to a golf galaxy again. I might be "crying" to some of you but like I said to me very poor work ethic and responsibility to the position of management read more

My husband has been wanting to get some new woods and has been doing his homework! He found them on the Golf Galaxy website...on a great special! He called the local store and asked if they would honor the web prices from their page...they did and they even offered to hold them until the next day! I was shocked since we hadn't paid for them that they would hold them for 24 hours! But they did! I went and picked them up for him when I got off work...the whole experience was easy! Which I was relieved about...since the galaxy of golf is not my universe...if it doesn't involve a Camelbak and a Gu pack then I have no clue!! So thank you Golf Galaxy for making the whole experience super easy and painless...and my husband is so happy with his new "sticks"...he is looking forward to Sunday when he can get out and use them!!! read more

Golf Galaxy - 3 and 5...respectively... - Sports Wear Near Me - ROSEVILLE, California

I SOOOOO wish I had seen these reviews before I went to the Golf Galaxy store in Roseville, CA. I went into the store looking to regrip all of my clubs plus 2 extra. When I came in the guy at the front register was nice and greeted me and directed me to where the grips where. When I got to the grips, I stood there looking at the grips for 15 minutes without any employees in the back area looking up to acknowledge my presence, none of them were doing anything at the time. The employee working around the re-grip station looked unhappy and like he hated being there. I finally called one person over who looked completely disinterested and made it obvious he didn't want to be bothered. I know nothing about which grips or the right size I should put on my clubs. NO help at all in this area. Eventually I'm told that I'm a standard grip. I put my order in to have 15 clubs re-gripped plus my putter. They say come back in 3 days?? When I get my clubs back, 13 out of the 15 clubs grips are not aligned correctly. When I come back into the store a different manager agreed they are not aligned correctly. We went back and they jammed the tool into the clubs and then twisted the grips to align them properly. After reading so many bad reviews here, now I am worried that they screwed up my clubs not only with the grips but other parts of the club. The original manager that took my order was surly, arrogant person too. If I would have just seen these reviews first I would have never taken my entire new set of clubs to this store. The bad reviews are correct. STAY FAR AWAY FROM THIS GOLF GALAXY. read more

Awesome selection of golf equipment; however, very unhelpful staff. They just walk around the entire time without even attempting to help. Go to Haggin Oaks if you need new clubs!! read more

Stopped in to see if they would honor online prices for a special they were having. They said no, said it was online only. So I went to their competitor down the freeway and they said they would gladly honor the deal and thanked me for giving them a chance. Imagine that, a company that tries to help its customers and move product... Ridiculous that this store wouldn't work with me, but it worked out for me because their competitor wanted to sell the goods! This is why your store will likely be closed in the next 18mo. Good luck!!! read more

I don't quite get how golf Galaxy is in business. Lots of other places to buy golf stuff. My experience there involved buying a putter and a wedge. The putter is where I had an issue. I don't have a putting stance that is perfectly upright. Because of that I wanted the putter I was about to buy bent slightly. So the guy who was helping me went on to explain how I should really change my stance. I tell him how I am very used to my stance and would just like the putter bent slightly. He says he will have to get his boss. His boss comes over and begins to give me a spiel of correct putting stance because clearly none of these guys want to bend the club. In the end, he finally bends the club and I walk out happy but I really hate having to go thro this kind of experience to get something done. read more

I've found some really good deals here. The are constantly putting their merchandise on sale so keep your eyes open, you might find a thing or two. The staff are all very friendly and helpful and they don't pressure you into buying anything. If you buy a set a clubs they will fit them for free! In addition to club fitting they also do club repairs. read more

Was on phone for 35 minutes. Was told break up order into 2 orders and we can do that. So I have to make 2 orders to drop over 700 to get the coupon but you cannot do it in 1 order. Time wasting, unhelpful. Spend my money elsewhere read more

Love this place!! Some of the staff members don't know a thing about the "technical" side of golf but Neal makes up for it! I went in to purchase some mizuno mp 4 irons, after one employee confesses he doesn't know a thing about the track man system (pretty sure it was gc2) he grabs Neal. Neal knows his stuff! Without telling him I am an instructor I let him do his job and fit me and explain what he's doing, great honest guy and you should listen to his advice! Walked out of haggin oaks due to their aweful customer service and happy I did! Bought some custom MP 4 irons and a new driver! Would gladly spend $$thousands at this place and support this company! PS; just because a man walks into a store with a v neck and work shorts doesn't mean he isn't spending $$$ - note to haggin employees, take notes! Thanks Neal, see ya soon! read more

Just went in to try a few new drivers and compare them to an older model of mine. I've done this plenty of times before at multiple different golf stores in different states including this one here not too long ago. When my cousin and I went up to try and use the golf simulator, Neil told us that it would be $20 dollars unless we wanted to buy a club. We told him we might buy one if they are better but he still assumed we were just trying to take advantage of the simulator. We literally just finished with Top Golf up the road and definitely weren't messing around. I've purchased many clubs and items from different golf stores including this one in the past. Anyways, Neil was telling us to just go to the driving range or pay the $20 bucks to use the simulator until we convinced him that we might buy a club. So after my cousin hit a few shots with the new driver, which had a regular or ladies flex shaft, I told him he might want to try one with a more stiff shaft because he has a 107 mph club head speed. Then Neil comes by and is telling him that the flex has nothing to do with his shot, that it's all in his swing. I'm no noob at golf, in fact I have taken online lessons on how to fit people with clubs from Trackman's website (the company that makes the industry best golf simulators). So I let him know that the shaft actually does influence the shot a lot, especially for higher swing speeds to give the club more control. I accept that I can be wrong on this, and if I am, I'll admit it, but rather than acknowledging anything from what I just said, Neil told my cousin to stop listening to me a cause I apparently don't know what I'm talking about, because he has been a golf pro for 24 for years and all this stuff. He told me very rudely how completely wrong I was. I was shocked. He went on to explain why the shaft doesn't do what I learned it does... He was the most hostile employee I've ever met. Seriously arrogant, rude, impolite, everything. I've never had an experience like this, but after reading reviews other people have posted about this store, it looks like this is a common occurrence. Every other employee was extremely nice, especially Nathon. Great company, but don't go to this location to get fitted or ask for advice. There's actually no reason to go here when Haggin Oaks is a few miles away, and Amazon exists. Seriously disappointed. read more

Very good customer service! I was asked if I wanted to try anything and the staff was very accommodating!

24 hr turnaround on new grips. Friendly staff. Fair prices. Good selection of everything. Oh, and good coupons. read more

The first time I went to get fitted for clubs the guy that helped me was great, explained my issues and made the adjustment to the clubs I needed. So I schedule another fitting to get fitted for a fairway wood and hybrid and I got an associate who didn't know a thing about golf. He just handed me the hybrid and wood demos and said "demo them and let me know" and just left to do other things. Was very disappointed. I didn't feel comfortable dropping a sum of money on clubs that I wasn't sure about. Probably being a "Karen" but I probably won't go back because the staff is just there to be there not really help. read more

My online experience with this company has been less than desirable. When I was in the store, (100 miles away), I joined the rewards program. Every time I have tried to redeem a coupon they send it doesn't work. I have tried for personalized golf balls and also for a sky caddie. Each time, the coupon rewards don't work. I called customer service and she just said, "That's our policy. The items you want don't qualify for the discount." The coupon had NO RESTRICTIONS printed on it, so basically, it is false advertising! Next I'm reporting to the BBB for FALSE ADVERTISING. The rewards programs just sucks! I'm going to my local sporting goods store and amazon to buy these items because they let me redeem my discounts and rewards online and in-store without restrictions. My advise to this company is to honor the rewards you send out without restrictions (really what's a few bucks to a big company like you), so that you can keep your customers. Right now, I just think Golf Galaxy is Totally BOGUS! I should have stayed local anyway. Don't bother. They are owned by Dick's Sporting Goods, and for some reason, Dicks does a much better job. read more

I went in for the first time with high expectations since I had heard so much about this store. However I was met with literally the worst customer service I've ever had in my life. His name is Neil. He was so condescending and belittling and made me and my cousin feel like crap. My cousin is a semi pro golfer and he gave me a small tip on buying a driver and this Neil guy came over and said "look don't listen to your moron friend here he doesn't know what he's talking about. I'm the pro." We were polite and tried to be nice but it was just unprofessional. Nathan was there and he is nice and helpful. Neil was so rude I have even contacted the corporate office. I won't be coming back. Check the other reviews, this is isn't the first time .... read more

Terrible store and customer service, I went for some club repair I had to return 4 times because the repairs were done improperly every time, end result on my 4th attempt I was told the part I wanted replaced was defective which was not true. No apology, no refund. Completely unacceptable and I would advise going elsewhere for repairs. read more

I will never purchase anything from this company again. When I purchased a set of clubs for my wife, little did I know that I would have a hold placed on my card for the full amount, with a subsequent charge coming in the same day. While this may not have been an issue for me with regard to affecting anything else financially, This is a stupid practice from a merchandise company (especially when some customers can't afford issues like this). It's one thing to have holds placed on your card for things like hotels, but I made a debit purchase for merchandise and don't like surprise charges being placed on me. How about you ensure that this practice is visually shown to all paying customers BEFORE they hit the payment button. Had I seen this on your page, I wouldn't have shopped here. If I could give a negative ZERO rating, I would. I will warn everyone I know that golfs about how your practices are and to go elsewhere. read more

I recently upgraded my sticks and went to Golf Galaxy for that purchase. The sales rep walked me through the whole lineup, but seemed to be frustrated that I didn't know exactly what I wanted the moment I walked in. I wanted to research, swing some clubs, and get a feel for each one before I made the decision to throw down a big chunk of money. I settled on the Callaway irons with graphite shafts and Titleist woods. Everything seems to be good so far, so I have no complaints about the equipment...I just wish the sales help was a little nicer. I spent a lot of money here. read more

i went into golf galaxy this morning.. i have been thinking about getting back into golf so i decided to buy my first real set.. i decided to get a good set., The salesman obviously to busy to help someone actually buy a set steered me towards the starter set.. i told him i wanted a good upper echelon set.. I showed him what i wanted and would like to try them out.. he said he had to unwrap them before i could try them.. he left and started selling a young lady clubs.. what a putz.. Maybe the management should look into this short little guys attitude.. sometimes you cant judge a book by its cover.. I will never buy anything from these guys again. read more

I have heard a great deal about Golf Galaxy and thought to give them a try. I was never so disappointed, not by ther inventory, but by their lack of customer service. I came in to have a my putter grip that I was gifted to go on my Scotty Cameron and have another new grip from Golf Galaxy put on another Scotty Cameron putter belonging to my friend. When I approached the repair counter, there were two people working the counter, one was regripping a set of irons and the other assisting a customer with a new order. I was never ackwowledged for over 10 minutes as though I was not there. Being a patient individual, I waited until either of the two looked up and uttered "can I help you". I said that I need to have the two putters regripped. They asked me to wait a minute and they would be right with me. Meanwhile, another customer walked up to help himself at the counter. He must have been a regular to the store. The customer couldn't apply a weight of some kind to his driver, so he asked the employee how to make it work. The employee proceeded to help him instead of me. This took about 2 minutes before he went back to finish regripping a club. I asked all I want to do is leave the putters to be regripped. The employee said, "Oh that's all, I can help you, but you'll have to wait for it". I said that I just wanted to place the order and come back tomorrow. The order finally was placed and I was told to come in first thing tomorrow. I did and one of the putters was still sitting on the counter, not touched. At first, the employee couldn't find the other putter until he looked on the counter. He was very rude as though I was making his day a bad one. While I was waiting to have the second putter regripped, we helped two other customers who came up after me and proceeded to get their orders. How inconsiderate. When I finally got to the check stand to pay, there wasn't any price on the one putter grip, so the cashier had to call and request a price for the grip that I brought in. I told him that it was my grip and all I wanted was to have it installed on my putter. I was questioned as to the validity of that being my grip. How ridiculous is that? I have never been treated as rudely as these employees were at the Roseville store. I will NEVER return to Golf Galaxy again or any other location and will be very happy to tell this story over and over. I am not one to write any kind of review good or bad, but this experience was so bad that I felt it was necessary to do so. These three employees should be taught some courtesy in customer relations and then fired. read more

Lol, so just thought I'd give it 1 more try...since haggin oaks is so far away from my house and golf galaxy is right up the street...I called to make an appointment for a driver fitting and my other woods (3 and 5)...was told they "dont do appointments" my best bet is to call at 11 am-3pm see if "today would work to get you in"...so you cant plan it out...you just have to hope the day ur available (ya know cause people dont have work, or kids, or other responsibities) that they can get you in...what a fucking joke of a store...so back to haggin oaks I went...made an appointment, walked in, got fitted and they got about 600 bucks from me...so in my 2 experiences with golf galaxy they have lost out on just over a grand in sales from me...i gotta wonder how many other people they've driven away too...I read an article recently about dicks possibly pulling the plug on their golf galaxy stores, probably a good idea at this point read more

Terrible costumer service also if you want to do your own club repair this is not the place to go unless u want to over pay for grips. I am re-shafting my 3 wood right now and went in for a ferrel cap as was told they don't sell them. I asked don't u do club re-pair ? Was told yes but we don't sell individual caps in fact we don't sell them at all. Was a old if u want a ferrel cap u would have to pay to have us re-shaft it. So for a $1.50 piece I would have to spend close to $30 since I already removed the shaft. WOW!!!! I do not recommend unless u like to over pay read more

VERY SHADDY! I was looking for a new set of irons and one of their reps told me how great the irons were and he set up the simulator for me. So after hitting that 7 iron about 185 yards, the rep assured me that was how far I was hitting it. I am a low handicapper and I know my game and my 7 is 155-160 max. I sent my brother out to grab my own 7 iron out of my trunk and sure enough it was going 185 yards also. When I questioned the rep, he said someone must have set up the simulator for senior. He was the one who set it up! Lying to me doesn't earn my business! read more

I went in to try using a coupon they sent me. Forgot the coupon and was told to just bring it in before it expires and they would accommodate on my purchase I made. 4 days later I come back in and am told to it didn't qualify because there was a gift card on original receipt. My bad. I'm told go find something in the store for about $30-$40 and it will make the receipt qualify. Come back w $100 in shirts (2 shirts) and a new lady is behind the counter. She tells me to read the fine print and the golf balls i chose weren't qualifying either. Besides being rude and sarcastic the coupon is what got me in there, twice. And twice I couldn't use it. I ended up leaving and not buying the extra shirts. Why would I support a company who is rude as I shell money over to them. No wonder brick and mortar stores are being eaten up by the Internet. read more

The golf pro here was very helpful and professional. I'm giving this place a 3 stars because one of the workers, Travis (I believe that was his name. Tall Caucasian, short hair) talks down to you and doesn't seem very knowledgeable. At first there was a miscommunication between us and almost immediately you could sense his frustration/anger. I'd come back here again but definitely will go straight the the golf pro instead. read more

This store has a good selection of just about everything golf-related. We are in there a lot since my wife and son golf a ton. Many of the employees know them by name and treat them well. The service is solid and having the digital driving range is nice. The prices are so-so, not normally as good as the web, but ok. One annoying thing is that they send out lots of useful coupons via email, but they are almost all "online only" -- which is pain for someone living so close to the store. read more

Golf Galaxy was one of my favorite golf shops. Since purchased by Dick's Sporting goods they have gone way downhill. Their selection of just about everything is sub par for sure. If you want a really great golf merchandise experience go to Haggin Oaks. You'll never go back to Golf Galaxy again. read more

I went in to the store to take advantage of Callaways club trade in offer on a new set of irons. The staff offered only a percentage of the suggested trade in value advertised by Callaway. Despite my objections they insisted that their offer was correct. I left the store vowing never to return and got an advertised trade in at Haggin Oaks superstore. Do yourself a favor and make the drive. read more

best golf store in the area by far. i am a golf freak. i dive into my hobbies with both feet and dont surface until i learn everything i possibly can and have all my questions answered. shanon the teaching pro is a friend of mine at this point. i truly do not look at him as a teacher but as a friend. the floor sales staff are friendly and approachable. they are honest, forthright and wont sell you something you wont be able to use like haggin oaks superstore staff will. the club fitting tech is nice and current, the ball striking simulator works very well and there are multiple club choices with varying shaft selections. all in all, i only do business with golf galaxy now. great staff, fair pricing and great inventory. read more

I have had nothing but positive experiences at this store. I was in there during the week with my dad and an Associate named Skip spent almost 90 minutes helping my dad and I out with our swings and finding the right clubs and balls for our game. He was a huge help and never seemed bothered that we were taking up so much of his time. Thanks Skip! They always offer coupons online that you can also use in the store. I recommend you go in and check out sales and regular-priced items. read more