Do not go to the store!! You are better off buying off fanatics…read more We bought a jersey as a gift, they did not say anything about jerseys are non refundable they told us if we wanted to return it we just couldn't wear it we couldn't have any sort of scent on it and that we had 15 days to return it. The person already had that jersey so went to return it less than a week later, just to be told jerseys are non refundable and it's at the bottom of the receipt. Shouldn't that have been said before the purchase was even made?

This store is AWFUL They run this scam every Christmas…read more If you buy an item and it has any sale price on it you can't return it. Bought this hat for my son and he had it so we went in with our receipt within 14 days and they said no returns. They give every item a sale price then increase all items after Christmas so if you return it you have to spend more money to get your item exchanged. The fat guy with the beard was trying to fight me over it.

hi-ya! We were doing so holiday shopping and this place was on the list to check out. It's a…read morereally well organized store and the clothing isn't piled up like crazy and its presented well. We ended up picking up something for a gift and the pricing is probably on average around a hundo there. I feel like that's become the new norm for most places. Anyway, good customer service and place is clean with good lighting.

Just had a very rude person "help" me. Her name is Lisa when I came in for an online pick up she…read morewas immediately rude. I realized I didn't have my ID but asked if showing the email with barcode was ok because I have done that at other stores. She didn't answer me but stared at me like I was stupid. I then asked if I was able to show a photo of my ID and when I said I know some places allow that she said "that's great I need your actual ID" in a very rude way. It was very odd and confusing why she was acting this way. Maybe she just hates her life. Anyway, Lisa, get well soon.

As anticipated, it was packed on a Sunday afternoon. But not too packed to affect the customer…read moreservice. I shopped around the men's sections during this trip for my husband. All of the employees were friendly and asked if we needed help. Chris Horne is the best! Whenever I run into him, he's always so friendly, funny and overall personable. I highly recommend his help if you're in the store.

I needed a fancy dress in a hurry, as in I need to wear it tomorrow. I tried on a few dresses and…read moreit was not working out. I told the assistant at the register what I was looking for. While I was trying on another fail Aliyah looked for a dress for me. I came out of the dressing room disappointed from the last dress I tried but Aliyah had a gem waiting for me. I tried it and it was just right. I asked if Nordstrom sold Shapeware and she said oh yeah just go straight across. We have it in lingerie. There I met the excellent Lindsey who was so kind and did not make me feel weird when I asked a ton of noob questions about Shapeware. She was signing off for the day, but handed me off to Victoria. I ended up with the right Shapeware that went seamlessly under my new cocktail dress. I am so delighted that I found what I needed at the very last minute and that Nordstrom had the right people in the right place to help me. I'm leaving my regular department store and making Nordstrom my first choice now.

Unfortunately, I am leaving a poor review. I've been…read moreshopping at the mall independently since I was 13 years old. I'm now 34 years old. I've had the privilege to shop throughout the country and overseas. Today was by far the worst customer service I've experienced. First & foremost, I planned on purchasing brand new cologne. I walk into the store and immediately say, "Hello Ma'am how are you today." I get simple response of "Fine." As I proceeded to check out all the cologne on display, I didn't find a cologne strip or parchment to spray any of the colognes. There was no sincere gesture, suggestion, or recommendation. I literally stood there like I was staring at the back wall with no representative in front of me. At this point, I grabbed the new line of Hugo Boss and sprayed the inside of my forearm. I was ready to purchase the item, however since the rep did nothing to entice the purchase or ask whether I liked the product, I put down the bottle. At this moment, the rep turned to her coworker and started having a side conversation. I want to thank you for showing your true colors today. I will not be spending money at this establishment anymore. In addition, your customer service was downright egregious. Sunday, July 14, 2024.

The old blonde lady is the most condescending personality I've seen in my life. Smells a shirt that…read moreI didn't even try on at home and tells me it has a perfume on it. The shop only takes cash for alterations and do not have a 10 dollars bill to give change back, and tells me to figure it out. Horrible services by her and only her. The young ladies were so nice and the guy was nice. It's just her That judges people for doing anything. Even buying.

I came in to return a gift from my Beautiful Sissy and Krissy went above and beyond because they…read moredidn't have my size and I didn't have the receipt. The Emeryville store had the item and they waived the shipping and mailed it to my house! There customer service Rocks! The Gap Body is AMAZING!

Really? This place only has one review? This store (and location especially) is the best place to…read morebuy bras, panties, and workout wear. The girls who work there are amazing and are always more than willing to help find a style that's right for my body. Their line of gapfit pants is phenomenal. The fabric feels fantastic and they don't chafe. Plus, no shine and not sheer! Not to mention, instantly slimming. Go to the Galleria, go to GapBody. Ask for Holly. Enjoy your new gym outfit!

I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether…read moreyou are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis!

I called in because I needed to exchange my ugly stick GX2…read more Simon picked up the phone and helped me identify to see if they had the different version of the ugliest stick that I wanted, he confirmed it and was very helpful. I really appreciate it.

Cool seasonal sports shop that caters to the outdoor activity of the moment. They have ski and…read moresnow board rentals, hiking shoes, paddleboards and lots of outdoor gear. Prices are good and often really good. I wish the carried more backcountry ski gear but that's becoming harder and harder to find at ski shops.

Huge shoutout to Anthony for helping me with my snowboard rentals and finding the perfect snowboard…read moreand bindings. He was incredibly patient and knowledgeable. You can tell they genuinely care about getting you on the right setup, not just making a sale. His friendliness made the whole process fun and stress-free. Such stellar service!

Have only been a shopper here love the items gotten some rare Kurt Geiger and coach ysl all…read moreauthentic Sold other day was happy with my sale sold 31 items for 140 cash or 170 trade They took most vibrant rare colorful items athletic ware jeans Nice experience never had a bad one here

Ok I understand that everyone has to make money but this place is highway robbery when you bring…read morethem in brand new tennis shoes that are running for $135 then they go by stock x price than you go look at the Yellowing shoes they are selling and they are like $100 and up... Everyone Thier are Koo service is professional!!! But I guess they seen me coming. LoL I only look this way. Wanted to give me $20 on a new pair of Jordans. I'd rather give em to a homeless person. They give you $20 turn around and flip em for $100+. Then tells me they don't buy replica jerseys lol!!! I go look and they have racks of them!!!! I'm not surprised with all the bad reviews.