I brought my cat, Peppercorn, in for the first time yesterday. Not only was I greeted by two of the…read morecutest doggies (they run the front desk) but we also felt very welcomed. It seemed like their staff enjoyed working there as well. They listened to my, far too long, explanation of my cat's poop and got her set on a plan. They were very reassuring, knowledgeable, and compassionate. Also, the FIRST vet I've ever had that contacted my previous vets and also actually reviewed the information, I really didn't need to tell the vet anything because she already read it. Happy I found them and will absolutely continue to bring my baby there. Thank you!! :)))

They're open later and they got my cat in the same day. Treatment went good and she's doing great…read moretoday. Very nice staff.

Thank you Dr. Mueller for once again answering my questions and sharing your knowledge in order for…read moreme to have the facts i need in decision making. After twenty years with you guys didn't have a doubt in my mind you would get back to me and listen! and a special thank you to all the staff I've known over the years, always gracious, always concerned and always surrounded by many, many animals. Thanks guys!

Dr. Mueller has been taking care of my dogs for more than 20 years. I really appreciate her…read morehonest, realistic, no-nonsense approach. When there are options she explains them clearly. Whenever I bring a dog in for an exam or surgery she calls the next evening to check on how the dog is doing. If a dog can't be saved she sends a donation to her Alma Mater, the University of Missouri Veterinary School in the dog's name. She has a friendly, competent staff -- many have been there for years. I highly recommend Dr. Mueller and the Broadway Animal Hospital.

We've been bringing our 3 cats to Sahuaro Vista for about 6 years now and find that all if the…read morestaff, vet techs, and doctors are very friendly, supportive, and knowledgeable. The pricing is pretty reasonable for a vet clinic and they even offer Saturday hours, which is really nice for those with a standard work week. They also offer specialty food and supplies for pets too. They seem to genuinely care and want the beat for your pets. Whenever our cats have had more serious health issues, they always call to follow up and check-in. I live about 30 minutes from this clinic and have multiple places that are closer to me now, but will keep my cats here as long as we live in the Tucson area. Highly recommended.

A one star is even too much grace for this place…read more... I chose this clinic based on a family recommendation, but unfortunately my experience was extremely disappointing. During my first visit, there was very little effort to establish a relationship or discuss my concerns. The appointment immediately became focused on scheduling my dog's neuter. (I should've taken this as a sign) My dog's first surgery appointment was canceled after we had already arrived because of staffing issues. No one called ahead, despite us taking time off work and preparing my dog by fasting him overnight. We rescheduled a month later (With a different surgeon, not by preference) Again, my dog fasted overnight and was dropped off early in the morning. We received no updates throughout the day despite asking to be notified if anything changed. Around pickup time, I CALLED THEM and was told they never performed the surgery because they "couldn't get to him." However, they still performed bloodwork and an exam and charged me approximately $185 even though the procedure we had planned never happened. What frustrated me most was the lack of communication. Had someone called earlier in the day, I could have picked up my dog sooner instead of having him sit at the clinic fasting all day. Between two canceled surgery days, missed work, and poor communication, I lost confidence in the practice and sought care elsewhere. I hope the clinic improves its scheduling, communication, and respect for clients' (INCLUDING MY DOG) time.

Great staff, friendly and knowledgeable. They took great care of my 20 year old Pom. I eventually…read morehad to help my boy over the Rainbow Bridge in December last, and the Doctor sat with us, giving us plenty of time to say goodbye and no rush to leave. It was very peaceful. They took care of arrangements as well. The sweetest surprise was a Christmas ornament in his memory a little later

I took my pets to this clinic when Dr. Shorr, the founder, was still there, and for 12 years it was…read morea wonderful experience. Dr. Shorr was compassionate and brilliant. He's now long retired and we needed someone to look at our cat. The once great place is great no more. There are signs all over the office warming you of penalty fees. Actually, you get your first warnings through texts reminding you of your appointment. I showed up, waited a long time, and the vet was professional. Annoyingly, though, my next visit started with a check-in during which they told me I was there for "x" operation and when I corrected them, they said, "Oops, that's right." Always a concern on operation day! The surgery was very expensive. After dropping off kitty I got a call trying to upsell me on a more complicated surgery and I stood firm. One week later I get a call. "unfortunately he has cancer." Well, my cat is female. Could the vet at least get that right? Before hanging up, it would have been nice to get an iota of sympathy, too. Dr. Shorr certainly would have said kind words. In a nutshell, I find this clinic very corporate now, impersonal despite the perky hello when you come through the door. It's probably a good place for people who have endless money and don't mind the cool treatment. I'll never go back.

I have had nothing but good experiences with River Road Pet Clinic. Our previous vet office was…read moreokay but had too many patients and thus did not really have a lot of time to spend with me or my dog. Visits at my previous vet were always super rushed. River Road Pet Clinic, on the other hand, has always been attentive to our needs. They listen to what we have going on and provide info on procedures done, issues with our pet, etc. In the past we had to sedate our dog just to get his nails clipped but here, the vet techs were able to do it with him wide awake. I truly believe this is because of their calm and compassionate care. I appreciate the staff's patience with my slightly anxious dog. I would recommend River Road Pet Clinic to anyone who is looking for quality, individualized vet care for their pet.

I trusted River Road Pet Clinic with my Chihuahua, Kimo, for years. For most of that time, I was…read morehappy with his care, which makes what happened at the end of his life even more devastating. One morning, Kimo suddenly became very ill. He was nauseated, vomiting and regurgitating, and could not keep even water down. I called River Road Pet Clinic, and they squeezed him in that morning, which I appreciated. They gave him medication, placed him on IV fluids, and took X-rays. I was told they could not find anything seriously wrong, and Kimo was sent home at around 10 a.m. Over the next six or seven hours, he did not improve. He became progressively worse. By then River Road was closed, so I rushed him across town to Veterinary Emergency Group. Within minutes of arriving at VEG, they performed an ultrasound and discovered that Kimo's gallbladder had ruptured. I was told it had likely happened much earlier, possibly the night before or that morning. By that point, there was nothing that could be done to save him, and I had to make the heartbreaking decision to end his suffering. The following day, a veterinarian from River Road called to ask how Kimo was doing. I had to tell her that he had died. She said she was sorry and wished she had been there. I cannot adequately describe how upsetting that response was after what had happened. My dog had presented that morning with severe gastrointestinal symptoms, could not keep water down, received approximately $700 worth of treatment and diagnostics, and was sent home without the condition that ultimately killed him being identified. Hours later, an emergency hospital found the problem almost immediately with an ultrasound. I understand that medicine is not perfect and that not every condition can be diagnosed immediately. But based on my experience, I believe Kimo's symptoms warranted more investigation, additional imaging, or a referral to an emergency or specialty hospital rather than simply sending him home. Knowing that he spent those final hours becoming increasingly sick and uncomfortable is something I will carry with me forever. I was also extremely disappointed that River Road never offered to refund or even discuss the roughly $700 I had paid that morning for care that ultimately failed to identify the emergency Kimo was experiencing. Kimo was my baby, and I trusted this clinic to recognize when something was seriously wrong with him. That trust is gone. Based on what happened to Kimo, I cannot recommend River Road Pet Clinic. If your pet is acutely ill and you feel something is seriously wrong, I would strongly consider going directly to an emergency veterinary hospital where ultrasound and other advanced diagnostics are immediately available.

The tech was personable and knowledgeable. Dr Crawford was kind knowledgeable and personable. She…read moremade us feel at ease. Our cat (AKA Louie) seemed to be at ease as well . Our treatment options were discussed and agreed upon and we were done! It was a great experience. We will be going there again.

The Doctors and vet technicians are awesome and very caring. The office manager is cold hearted,…read morehas no empathy or compassion. She has no business dealing with any pet owners.

Great place! Very professional and my dog really likes going there. And the people are extremely…read morefriendly and know what they're doing!

This has been my favorite Vet Clinic in Tucson, and I have tried many. I took my Yorkshire here…read moreand he always got top quality care. The prices for his checkups and shots were fair and I always left feeling my dog got the best care. When I had to make the choice to let my 18 year old go. They treated him like he was a king and made him comfortable and gave me a shoulder to cry on. That was 4 years ago. My heart finally has healed, and I will again start using this clinic as I found a new friend. He is a Yorkie-Poo and he will call this place his clinic.

From the moment the vet walked into the room we were met with immediate hostility and judgment. She…read morespoke to us like she was accusing us of something. She was afraid to even look in his mouth thinking he would bite her. He's a 16yr old Pomeranian puddle am was so sick he could barely move. My wife let her know she got him back from her x a year ago and he was in great health. She berated my wife because she didn't take him to a vet when he was healthy and told her she owed the dog $1500 worth of vet care and to suck it up and fork out the money. Finally we got an xray and it showed fluid in the lungs and sv couple other issues. Then she started in about his cataracts and working on his teeth which has nothing to do with the cough and urgency of his symptoms. My wife asked if she could at least get something for the cough so he would no suffer and she literally yelled at he saying what am I supposed to do I don't know you tell me, tell me what to do. I finally said enough was enough and we left paying for the visit and x-ray. Worst experience ever

Took my baby here to have some ear wax buildup cleaned out and I was continually belittled by this…read morevet. I was reminded why I didn't bring him back from his first visit. She acted as if I didn't care about my dog. And she treated my dog like he was vicious. My dog only snapped at you because you were man handling him. He has never bitten anyone. Under her orders I ended up bringing him in the early morning so that he could be put under to properly clean out his ear canal. I mistakenly thought they would get to him right away but around noon we called and he still hadn't been treated plus he was under anti anxiety meds that at this point would've worn off. She didn't even start on him till closing time! Why have us bring him in the morning if you weren't gonna see him until late in the evening? Poor thing sat there all day by himself locked up in a back room. I was extremely worried because of the way she handled him the day before and there was lack of any communication from this office. I don't know why I even decided to go through with the procedure. I should've took him to another vet. My dog was a pound dog and this whole visit I believe further traumatized him and me. You know there is something called "chair side manners" and lady you don't have it. Giving them 1 star only for the patience of her vet tech and her prices but that's it for me.