I am absolutely horrified by my experience with River Road Pet Clinic. This was the most disappointing veterinary experience I have had in over 10years of pet ownership. I have brought both of my dogs to this clinic before without issue. This visit was completely different. My senior Boston Terrier has a history of fear during veterinary examinations due to abuse before I adopted her. She is not an aggressive dog--she is friendly & social, but becomes fearful when restrained or examined by strangers. Before she was taken to the back, I informed the technician that she becomes defensive during veterinary handling. Despite this, no one asked about her history, what techniques had worked previously, whether I should remain present, or how best to approach her care. Within minutes, she was returned & I was told she would not be treated. Dr. Crocker entered the room without introducing himself, handed me a packet about muzzling, & informed me that my dog would not be welcome at the clinic unless she arrived muzzled. My dog is a Boston Terrier, a brachycephalic breed with a very short snout. I was told she needed to be muzzled, yet staff were unable to successfully muzzle her themselves due to her anatomy. There was no discussion of alternatives, no attempt to problem-solve, & no effort to understand her history. When I asked what could be done, I was told they could not compromise staff safety, & Dr. Crocker left the room. He spent less than 3minutes with me, including discussing my other dog's visit. What troubled me most was not that staff prioritized their safety--it was that there appeared to be no attempt to gather information, discuss options, or work collaboratively to create a plan for a fearful dog who has successfully received veterinary care for the past 10 years. My dog has never bitten anyone, yet no alternatives were discussed or attempted during this visit. No one asked what had worked at other veterinary clinics or how she had successfully received routine veterinary care throughout her life. I assumed that if I was not being asked to assist, the staff were experienced in handling previously abused dogs & would explore appropriate options before refusing treatment. To make matters worse, her vaccination record was documented as "will bite; needs to come in muzzled." That statement lacks important context & portrays her as aggressive when she is fearful during examinations. My younger dog's visit was also concerning. I paid for a physical examination, yet during the less than 10minutes she was in the back with staff, the veterinarian was in the exam room with me. After reviewing the medical record, I was surprised to find that the physical examination notes consisted only of "nervous demeanor" & "mild gingivitis." In over a decade of pet ownership, I have never seen such a sparse examination record. There was no documentation of findings for the remainder of her physical exam, leaving me questioning how thorough the examination actually was. Within 1hour of receiving 3vaccinations, my 13-pound dog developed a visible injection-site lump larger than a golf ball & began limping. In the 6years I have owned her, she has never experienced a reaction like this following vaccinations. After discussing the reaction with another vet, I was left with concerns about whether the vaccination protocol used was appropriate for a dog of her size. I contacted the clinic & sent a photo of the reaction. While I was offered the option to bring her back, I was also told that no treatment would be provided unless she was experiencing symptoms such as vomiting/hyperventilation & was advised to use cold compresses at home. Given the concerns I already had regarding the handling of both of my dogs during this visit, this response did little to reassure me. I left feeling that both of my dogs were mishandled & that neither received the level of care, communication, compassion, or professionalism I expected. This experience was upsetting, dismissive, & completely unacceptable. I will not be returning. read more

Fantastic care and friendly staff, with a very convenient location within the shopping plaza at River and Craycroft. Both the vet and techs were thorough and explained every option we had on the table with every medical issue. read more

This is a clean, kind and quick appointments vet clinic. The veterinarians seem very competent a d have handled minor medical issues for my dogs. I like the ease of scheduling and the availability of appointments. Pricing is reasonable. So far 2 of my 6 pets have been to River Road and we will continue to have our pets seen there. Definitely recommend for standard vet care. read more

River Road Pet Clinic - This is Cooper who had an ear infection. - Veterinarians Near Me - Tucson, Arizona

New to this office and was surprised that we had pre-pay for our visit. It had been years since we needed a new vet so perhaps this us the new norm. So far so the routine visits have gone well and the staff and the doctor are nice. read more

I have had nothing but good experiences with River Road Pet Clinic. Our previous vet office was okay but had too many patients and thus did not really have a lot of time to spend with me or my dog. Visits at my previous vet were always super rushed. River Road Pet Clinic, on the other hand, has always been attentive to our needs. They listen to what we have going on and provide info on procedures done, issues with our pet, etc. In the past we had to sedate our dog just to get his nails clipped but here, the vet techs were able to do it with him wide awake. I truly believe this is because of their calm and compassionate care. I appreciate the staff's patience with my slightly anxious dog. I would recommend River Road Pet Clinic to anyone who is looking for quality, individualized vet care for their pet. read more

I've been going to the River Road Pet Clinic, at 5655 E River Road, for about four years. It's been great! I trust Dr. Sean Crocker with the most important thing which I have: My Cat. Dr. Crocker appears to me to be intelligent, caring, calm, and dependable. I enjoy his summaries after my cat has had his exam. The staff is polite and professional, just like Dr. Crocker! We live in an age of declining values. But, Dr. Crocker doesn't seem to subscribe to trends. He and his people represent an alternate to the decline in our society. River Road Pet Clinic is a great value, and an example the best in decorum and professionalism! You can reach Dr. Crocker and the River Road Pet Clinic at 520 577-3100. read more

Dr Sean Crocker made a follow up phone call several days after treating the family dog. A few days later I called back and he advised, listened , gave great help. Thank you so much dr Crocker for you caring , concern and professional help. Greatful ! After having immunization shots at Petco clinic offered by River Road Pet Clinic & Dr. Crocker we returned with urgent dog / family pet concern. They were book but saw the dog as it was 109 degrees and hard to be outside with pets. Greatful to Corey at desk Chris the tech and Dr Crocker whom we trust and was very patient and professional . Thank yo We attended a pet vaccination clinic at Petco in same shopping area . It was very professional with a doctor and two assistants. They offer it once a month through Petco . read more

Staff is inconsiderate and lacks empathy and compassion. My fur baby passed away a day after the doctor gave them a steroid shot that my partner did NOT consent to. We have been trying to get a hold of management and have not received any calls for longer than a two-week period. Our hearts are shattered... I would not recommend this vet clinic and I would not trust these physicians. One star does not bring our fur baby back. read more

If you wanna pay quadruple the price more than anywhere else in Tucson, then this is your place. And don't worry they'll have openings because nobody goes there 1700 for bloodwork and an x-ray. SHAME! SHAME ON THESE PARASITES! read more

Clinic is conveniently located by the Whole Foods and Petco. There's plenty of parking. Office is clean and they only allow one person in the exam room with the doctor due to COVID-19. The doctor was friendly, patient, and he answered all of my questions. However, I would prefer the physical exam be performed in front of me. Instead, an assistant took my cat out of the exam room to the back to get her weight, and the doctor performed his exam there as well, out of sight. Prices are reasonable. Overall a very quick and painless visit, for both my pet cat and my wallet! read more

Dr. Crocker is awesome and compassionate. We have a 2.5-year-old Poodle that we have raised since she was 6 months old. He is her Veterinarian. For several days our Poodle was licking her paw nonstop, and eventually a cyst-like lump appeared there. We were worried what that might be. Dr. Crocker scheduled surgery for her within a few days to identify the cause. After he finished the surgery, he called me & my husband to assure us that it was successful. The cause was a foxtail seed that was embedded in the skin between her toes. We were so relieved! Dr. Crocker is conservative in his approach and he always takes his time to answer our questions. We never felt that we were rushed out the door. His staff is just as nice as he is. Thank you Dr. Crocker. Keep up the good work! read more

Very impressed with this office. I drive across town to visit the Doc with my beloved dog of ten + years. Caring and compassionate staff, highly recommend. read more

Another great year with River Road Pet Clinic! Dr. Crocker is fantastic and we really enjoyed my visit. Prices are competative and affordable. Prescription food is also priced very well. Clinic is always clean and organized. Team members are friendly, helpful and skilled at their craft. My Husky isn't always easy to handle but the techs here are able to soothe him over and make him feel safe. I don't go anywhere else and I drive 40 miles round trip to visit this location. We love Dr. Crocker and he's been a wonderful addition to the River Road family. Clinic is open 6 days a week, closed Sunday. Walk in welcome but appointments preferred. read more

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We love River Road Pet Clinic. Our two puppies love coming here to see Dr. Crocker and the staff. They really enjoy all the attention, belly rubs and treats. Dr. Crocker and the techs really care about your pet. We even get follow up phone calls after visits. Highly recommend River Road. read more

I had to see three different vets to get my cats taken care of, and this clinic was the one that did it. My cat had a lump growing and I was getting increasingly worried when I could not get a hold of vets after having the physical exam. When I took him here, they had it figured out within the hour, and he was set up for a light procedure within the week. I received wonderful advice from the vet and the techs. It actually felt like they cared about my babies as much as I do read more

Awesome! Awesome! Our first visit was incredible. The staff are all so nice and caring for your pet. Our little dog has anxiety issues and they were so great to accommodate us. It's a great feeling to know you can take your pets to a clinic you can trust! Thank You so much! read more

Our dogs give this place 5 stars. They are knowledgeable, helpful and friendly. We appreciate the ability to get in quickly when needed. The dogs are always happy to see the staff. Always get a parking space right near the door. read more

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We have had Dr Panzero as our vet for over 20 years with two Border Collies. He and his staff have always been A+. Unfortunately our old Border Collie Lilly has had a tough year with various medical issues that both Dr. Panzero and Dr. Crocker have treated with the utmost care and compassion. Today Dr. Crocker help us in her final step in life. He did it with compassion and caring for both our wonderful Lilly as well as my wife and I. We are so grateful to RiverRoad Pet clinic for their years of care and compassion. Thank you Dr. Panzero and Dr Crocker! We cannot have asked for better care for our family. read more

River Road Pet Clinic - Veterinarians Near Me - Tucson, Arizona

I had a great experience here as my first time visit with my dog, Jack. I've been concerned about his health for over a week and literally no other places have openings or wait times less than 4-8 hours at ERs, but River Road Pet Clinic was able to get me in in less than 2 days. The facility is extremely clean and the staff all very friendly and caring, including the Vet. This will absolutely be Jack's Vet Clinic for everything moving forward. On top of the great facility and staff, the prices are very reasonable. Definitely recommend to anyone. read more

This has been the most wonderful pet clinic we have ever worked with. Dr. Crocker is incredibly kind, caring, intelligent, and professional. Our cat has had some health issues this past year and the office has been prompt in getting back to us, and incredibly supportive and helpful. read more

We are new in town and have not had a pet for 11 years. We recently got a dog and I had to shop for a Vet without having people to ask about a good facility. I am so impressed by the professionalism and caring of the staff at this facility. After visiting several Vets in town for information on their services, I walked into River Pet Clinic and was greeted by a smiling Brittany who answered all my questions, was very personable and gave me a folder with info on the facility and what our puppy would need. They were not the cheapest but... First impressions matter and I chose them because of that first connection. I have not been disappointed. Both Doctors follow up with calls on their treatments even if it is routine. Didn't expect a call from the Doctor to check on our puppy. I am very satisfied with the care and compassion they have shown our new addition. read more

Incompetent veterinary, so many grave mistakes were made ( still paying to fix them)and they keep telling us to come back for more shuts which according to the other vet were already done and in our records. read more

Stella our old cat hurt herself somehow and couldn't really walk. This was on a Saturday and every place we usually go wouldn't see her and wanted to send us to a 24 clinic where the prices were ridiculous. We called River Road and they answered and got us in within the hour. Dr. Crocker and the cat whisperer assistant were super kind and compassionate. Stella was examined and she was feeling better just with the touch of the doctors. Seriously...they could have asked for an x-ray and didn't...super honest and compassionate. This place isnt really that close to where we live, but its worth the drive. Thank you so much... read more

I took my cat here and the next day he died. They gave him a shot that I did not consent to and when i called to speak to someone they said the manager would call me back the same day or the next day. It's been 2 and a half weeks and I still haven't received a call regarding the situation and when i called again today the women that answered didn't apologize or anything which if i worked at a pet clinic and had a patient literally die i would be more considerate and try to accommodate as much as possible. I wouldn't recommend coming here to anyone because again they gave my cat a steroid that i did not consent to! The doctor didn't even tell me to look out for any reactions or if it could cause any reaction. I told the doctor his history and he was a bigger cat so he should have made the smartest and safest decision and take all precautions since this was his first visit at that clinic. I wouldn't be as mad if i consented to it but i only consented to the antibiotic that he recommended but again he gave him another shot which was a steroid that he did not mention to me. I don't remember the doctors name, but he was some old white man with a cactus tattoo on his arm. read more

Horrible experience. First time I went it was good and I liked it. Second time, the old lady helping me was very rude and wouldn't help me. The doctor told me on the first visit he would be giving me heart guard for free for the first few months until we knew what size my dog would be. But this old lady said I couldn't get it and when I asked to talk to the doctor, she told me I had to pay $61.(some change). Just to speak to the doctor about what he had told me last month at my visit. Do not recommend at all. I was going in for a $25 shot and she said I had about $200 worth of stuff that I did not need. In order to even say a word to the doctor I would've had to pay for all that extra stuff I did not need. What kind of vet charges for me to talk to a vet while I'm taking my dog in for shots that I'm paying for. That makes me a paying customer does it not? read more

I truly love this Pet Clinic. They've been so wonderful to me and my dog Bailey. She developed many health issues and they were very kind, caring and professional. Walked me through everything and always called to check in on how things were going. I highly recommend them to anyone looking for a great Pet Clinic for their furbabies. read more

Dr. Panzero and his team are outstanding with my dog. My concerns are always addressed in a professional and efficient manner. Our appointment times are well spent without a lot of unnecessary nonsense you get at other offices. I like to get in and get out in a reasonable amount of time getting solutions and answers to the problems. I trust them. read more

I wish I would have brought my cat here much sooner. Kira and Stacy are so kind and helpful and Dr. Crocker is the best and so comforting, he explains everything so beautifully and takes his time and doesn't rush out of the room and makes sure that he has answered all of your questions or concerns. read more

I've been coming to this clinic for many years. The staff is caring and Dr. Panzero is the best. They care about the animals that come in for medical care. The followup is prompt and the explanations thorough. Always a followup phone call. Thanks River Road Diana B. read more

I have taken my animals to this clinic for eight years.I am always satisfied with the service as well as their care and concern for the animals. The only complaint I have is their advisement for some kind of additional treatment which is always at enormous costs. Now I do think they have the animals best interests at heart but most of us don't make a vets salary. read more

I love everything about this clinic. They are one of the only places that see rabbits since they are considered exotic. Their staff is friendly but also truest cares about my pet and my concerns. I never feel rushed out or like they are too busy for me. They cuddle and love my rabbit as much as I do. I also like that they followed up with a phone call to make sure he was handling his medication well and if I understood everything of his plan of care. I will continue to use this clinic. read more

We adopted our dog at the humane society. We were told that most vets gave a first-exam discount for dogs adopted by the humane society. We were already clients of this vet's clinic, so we took our new dog there. They told us they do not offer that discount, because their exams were "too comprehensive." I think that it is a shame that these vets, who claim to care for animals, can't offer a one-time discount to help stray dogs get adopted. Otherwise, my experience with this clinic is good. read more

My dog had to go into the clinic to get an infected tooth removed. I used to see Dr. Panzero with dogs I have had in the past, but this time my dog saw Dr. Yaeger. She went through a thorough consultation with me and my dog before her surgery. She called twice to give me updates on how my dog was doing throughout the day. When I picked my dog up, the staff all seemed to have met my dog and they gave me a detailed instructions. Overall, they are wonderful, knowledgeable vets and caring, friendly staff! read more

I've been bringing my pup here for 2 years now. I love that I can get same day visits if necessary but I never feel rushed. I would def recommend this to my friends. read more

I want to give a huge thank you to Dr Olson, Karen and Ashley at river road pet clinic. My Newfie had been having problems with his back legs for several months and I had been taking him to a vet in Colorado while spending the summer there. When I got back to AZ he suddenly deteriorated quickly and I was able to get him in with Dr Olsen on the day I called for an appointment. Everyone from the front desk, vet tech, to Dr Olsen was absolutely wonderful to my sweet boy, my family and myself. They were so kind and helped us through the difficult process of saying goodbye to our beloved dog. I want them to know how much their kindness meant to me at such a difficult time. read more

Dr, Panzero and his staff are amazing, kind, knowledgeable and compassionate. Dr. Panzero is second to none as a diagnostician. I have used their services for years. If you want answers and honesty with direction and follow up and follow through, this should be your vet. Love and appreciate them. read more

exceptional staff and friendly Dr. my cat was well taken care of and I left feeling good at about her care.

I've been taking my dogs and cat to River Road Pet Clinic for at least 15 years. Dr. Panzero has successfully extended the life of several of my dogs by his expert removal of their cancerous growths. Dr Panzero is very knowledgeable about the latest treatments for animals and is a good communicator. I walk out of an appointment with all my questions answered and an understanding of what treatments are available for any particular issue. I have also been impressed by the quality of the staff that he employs. They are all very caring and gentle with my animals. read more

I took my rabbit here during an emergency and I really appreciated the way we were treated! There are not a lot of vets who know how to work with rabbits but Dr. Yeager did a great job. Unfortunately my little guy was beyond repair. All of the staff was respectful and sympathetic and they later sent me a handwritten card and my pet's paw prints. The extra care was appreciated! read more

They are expensive. They only gave 15 min to see my pet and its 50 bucks. Not worth it at all. Other stuff is really expensive as well. They're nice enough, but my previous vet in nm gave us a half hour for less money. Ridiculous read more