I haven't been to America's Tire in the last 10 years. I feel like they have smoothed out the…read moreordering process now , and are easy to work with. Someone always answers the phone relatively quickly , and I found each person that I have communicated with to be professional and courteous. The only issue that I see is that they don't carry a full stock of tires onsite. They didn't have the size I needed, so they had to order from a different location. It took about a week for my tires to arrive. I promptly set up an appointment for the following day and headed on down to the store. Once the gentleman checked me in and took my keys , my car was ready in about 2 hours. I am not sure if America's Tire is the cheapest option available, but my experience was pleasant for the most part. On a side note , I took advantage of their 0 interest for 6 months financing option.

I came in for my 1:30pm appointment and was surprised to see a long line -- there were about 10…read morewalk-ins ahead of me. I asked the front desk if there was a separate line for appointments, and he kindly let me know there wasn't -- you still have to wait in the same line as walk-ins. That was a bit frustrating because it made me wonder what the point of making an appointment was if you can't check in separately. That said, I now understand why it's still helpful to make an appointment -- once I was checked in, things did move along as expected. My overall wait was about 1.5 hours, which honestly wasn't too bad considering walk-ins were being told it would be over two hours. Once I was helped, the associate told me my car should be done within an hour since I had an appointment. Standing in the same line as walk-ins was a bit annoying at first, but I can see that the appointment helped with the overall timing. I purchased two Continental tires for $670. Thankfully, I only needed two. I even called my husband to double-check if the price was reasonable, and he said it was, so I went ahead with it. It felt like a lot, but with a baby, having safe and reliable tires is absolutely worth it. Overall, the staff was polite and the pricing seemed fair for the brand. My only suggestion would be to create a separate check-in line for appointments to make the process clearer and more efficient. I would still return.

Had a nail in my tire that I needed to have removed and have a plug installed. The technician…read morejacked up the car, carefully took off the rim, brought it in the garage and had the screw and plug in within a matter of minutes. He carefully re-installed the rim and I was in and out of that shop in less than 10 minutes. I would definitely go back there anytime I have the same issue. I highly recommend this shop.

Customer service was lacking. I waited about 30 minutes while the technician appeared to be…read moreteaching what looked like his young granddaughter how to work on tires. I don't mind someone learning, but it shouldn't come at the customer's expense. After finishing the repair, he simply said, "OK," and walked away without putting my spare tire back in the trunk. It's a small gesture, but basic courtesy goes a long way.

Very good communication and professionalism. Helped me with my car more than once and every time I…read moreleft happier than when I arrived

Yall need to do better here!!! I called to see if they could check my car out because it was making…read morea clicking noise when I turn the wheel, they said they have time to look so I took it to them. I went to the front desk to explain again what the issue was and thye took down my information and keys then left. I received a phone call around 15 minutes after I dropped off my car and told me that my transmission gave out. I was confused because it was running good and everything so I came back and they said that I need to get a new one and that my car from that point on dont move when you put it in gear (reverse or drive). They handed me a paper that basically says I have to pay $7k to get it fixed. I asked them if they have an idea how that could have happened they said they have no idea. They said I got lucky that I even got to their parking lot. I did not believe a word they said it sounds like a scam to me. So I had my girlfriend's dad take a look at my car who is also a mechanic and told me it was a cv axle I need to replace which cost me $120. He said that the part wasnt even connected to the wheel anymore thats why it wasnt moving when you put it in gear. Im thinking how would I drive from home (up in the mountains) to the mechanic if the thing thats holding my wheel isn't connected the whole time? We got the part and fixed it, it was running again. If I paid the $7k would my car have started running again? Just because we're girls doesn't mean you can lie and scam us. I should not have to bring a man with me just so Im sure that yall are doing your job right. This is some bullshit

Worst place to ever come!!! and I mean that wholeheartedly. I was quoted $20 to mount and balance…read moretire, and when I got there. The big clown quoting me told me $250 for a a mount and balance. I don't know what kind of circus they are running here. But I definitely will not come back nor should you. If I could give it a minus Stars I definitely would. Beware before you go here. They do a lot of bait and switch on price quotes

HORRIBLE!!!!! I've had appointments for tire rotations on 2…read moredifferent vehicles and always is a hassle. Always get the run around of "people calling off work", taking too many walk-in's" we can't get to you today or it's going to be 6+ hours wait even with Appointment! good luck even if you had an appointment what a joke this place is. Save yourself the headache and just go somewhere else what ever money you'll be saving makes up for the inconvenience and hassle.

Super fast service! Everyone is very friendly. Came in on a Saturday afternoon for wheel…read morealignment/balancing. Very quick and great service! They even had a nice lounge area while waiting for the car. I would definitely recommend this place!

Service requested: 5/5 I requested a tire rotation, 2…read moreinstalls of new tires, and a realignment. The staff went out of their way to accommodate (walk-in) and the service was quick and professional. The mechanic helping was incredibly knowledgeable. There is ample seating inside to wait while the service is happening. Value: 5/5 I called a few other shops, and this shop was incredibly reasonable in terms of price. I would highly recommend this shop if needing any tire or car services.

I had a nail in the tire and it would not keep air, at all. It was one of those days where every…read moreminute was scheduled and I had a flight to catch that evening. I know it is not the most difficult repair, but they had me in and out before their promised time at a reasonable price. No upsell attempts. Very grateful.

I have been a long time Big O Tires customer. I lived in Folsom for a number of years, and couldn't…read morebe happier with the service from that shop. The pricing was always better than most places , and the customer service was top notch. When I moved to the Gilroy area, I have called this shop in Morgan Hill on a few different occasions , and have been disappointed every time, My latest experience was a disaster. The phone rang and rang and rang. It took 3 attempts to finally get someone on the phone. When I finally did get through, the girl on the line was rude , not helpful at all and hung up on me. I decided to give this place another shot and asked to speak to the Manager. This " "Manager" was no better. I found this gentleman rude on the phone with absolutely no customer service skills. He quoted a ridiculous price for a set of tires and blamed it on the tariffs. Are we still using that as an excuse? Why not blame Covid 19 or Y2K while you are it. I am done with Big O Tires! This location is ran horribly. I went with America's Tire in Gilroy instead ,and had a way more satisfying experience.

I called this location looking to get my brakes down (Quick, fast and in a hurry) and they…read moredelivered. Maybe a slower. Morning but I was literally in and out with new front brakes in 45 total minutes. No BS, no add-ons. The value was great the service was amazing. Quick and to the point. Thank you for a job well done.

came in for wheel balancing, costumer service not so great, didnt even give me a quote, till they…read morefinished the job. Way over priced.