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    Gonnella Carpet Installation

    3.7 (3 reviews)

    Services - Gonnella Carpet Installation

    Carpet installation

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    5 years ago

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    The Floor Store

    The Floor Store

    (302 reviews)

    Five days before our due date, we discovered a leak in our bathroom and suddenly needed flooring…read morefor a very last-minute renovation. Needless to say, we were stressed! We went into The Floor Store, and Matthew was incredibly kind and helpful. He walked us through our options, and made sure it could be delivered in time. He was so easy to work with, thorough, and really helped us feel taken care of during a stressful and rushed situation. When I came back two days later to pick everything up, John and the team were just as kind and helpful, even loading everything into our car for us. We're so grateful for the wonderful customer service and would absolutely recommend The Floor Store - not just for the great products, but for the genuinely caring people who work there!

    Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

    Kinco Carpet & Upholstery Cleaning - we clean the filthiest

    Kinco Carpet & Upholstery Cleaning

    (156 reviews)

    Rob came quickly (the next day!) and did two bedrooms for a reasonable price of $150. He was…read morefriendly, efficient, careful and explained the cleaning process thoroughly. I highly recommend this small, family business to anyone who needs carpets cleaned.

    I was going to give 2 stars based on politeness & them offering to return. But then after all the…read moreuntrue accusations, it dropped to 1. Initial call the guy was asking unrelated questions such as, if I was the owner or tenant, what the landlords name was, etc. Later he called to request a different time, which i accomodated. Day of appt, tech called 40 mins early stating he was there are we good to start then? I said no. I was actually going to call & request they come at 2 or later. (We had initially agreed on arrival time of 1330-1400.) He starts repeatedly asking me what i was doing & where i was going (i had told him i had a couple things to do). Then he starts w/an assertive tone & says they were scheduled between 1 & 2 (which was inaccurate. It was 1330-1400). At first he said he had nothing going on-does he have time to get food. I said yeah , let me finish this 1 thing & Ill call u. then he changed & said he's not gonna wait around all afternoon, i'll see u at 1330. I said probably not, but Ill be there when I get there. At that point I lost confidence in their ability to complete the job. So i immediately called him back, told him i was cancelling the service, he acknowledged & i hung up. Then they start repeatedly texting/calling wanting to return, which I ignored. Even two days later, I got a voicemail claiming I stood them up, never called, and left their worker idle -- none of which is accurate. I cancelled immediately and communicated that cancellation directly. My time was wasted & it cost me extra money too.

    Gonnella Carpet Installation - carpetinstallation - Updated September 2026

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