Many flooring options, from vinyl plank to carpeting, are made with toxic materials. This great place installed an incredible bamboo floor and natural grass carpeting in our Windsor condo. It's been over ten years now. Recently we have moved and they came in and refinished the hardwood floors and bamboo upstairs -- all NON-TOXIC -- no odors, and the floors look brand new. Great service and nice, knowledgeable people. read more

We discovered wood floors under vinyl planks left by the last owner. The house was built in 1953. There was Doug Fir in the bedrooms and hallway and red oak in the living room. The floors were in really rough shape. Some had been covered with glue. Some had sticky backing from parquet tiles. There were very poor repairs made in the past with wood that didn't match the size of the original. There were thousands of nail and staple holes. We were really skeptical they could be brought back. Scott was an amazing guide through the process and possessed great confidence about what could be done. He was able to schedule the work pretty quickly. The team he sent, Al and Luis, did a fantastic job bringing these floors back to life. And the cost was reasonable for what we got. read more

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I have had the pleasure of working with Hendricksen for two projects. One was an installation of carpet at my house and the other was a smaller custom job for a project. Both times the service and the quality were very good. The installation project involved a home visit to scope the project and get a quote, then carpet installed to fit with other carpet. Looked great and has worn well. The customer service from Sara was above and beyond for my custom job. She handled the details well, was great communicating and met or beat all of the estimates for completing various parts. If you're looking for the cheapest carpet and are not concerned with quality of the carpet or the installation, this might not be the right pace for you. If you want good quality flooring or carpet and want a job done well, this is the best option I've found in the area. read more

We worked with Scott to get solid hardwood throughout our house. Throughout the process we did encounter quite a few hiccups, but this was a big job in the time of Covid 19 and Scott was prompt in fixing or finding an alternative to every issue. He was communicative and ultimately we ended up with beautiful hickory floors. read more

Hendricksen Naturlich Flooring - 5" Hickory Flooring - Carpeting Near Me - Sebastopol, California

What a shame. :( A lovely show room that I have been admiring for many years as a Sebastopol weekend pedestrian and always wanted to do business with them. I am a General Contractor working mostly in the East Bay and my client was rather insistent that she wanted cork flooring in her Kitchen remodel. I drove all the way from Alameda, on a weekday, (Closed weekends) to visit said showroom and met a nice lady (Sandy? Sarah?) who seemed very helpful at the time. She imparted that samples generally take 5-7 days to arrive. I explained that I needed samples to the client ASAP! She agreed to contact the manufacturer to immediately forward same. I called back 1.5 hours later with a follow up question to find she went to lunch and had not yet contacted the manufacturer. Really?? Ugh! LMAO! Ya gotta love it! On the 7th work day = NO SAMPLES! I started looking around locally for another vendor (more time out of my schedule) and found Carpeteria out in Dublin who handed me samples to take back to my client. Client made a decision and the order arrived ahead of their promised delivery time and the rest is history. I have yet to receive Naturlich samples or a follow up phone call... Two months, and counting. Make of that story what you will folks but, as a Contractor, I won't be back. read more

The owner (I believe his name is Rob Hendricksen) has been in this business a long time and he knows his stuff. So many products these days off gas toxic fumes into the home that occupants breathe in. Value your health and well being and that of your kids and pets more than most people do and go with natural flooring from Rob. He is very intuitive at delivering the best product for you and your family's needs. If you live anywhere in Northern California and you care about natural flooring for your family's health and well being... look no further Rob is your guy!!! read more

We had such an amazing experience working with Hendricksen. I have serious sensitivities to toxins and we knew we were going to have to spend a bit more to get natural/wool carpet, and I can say that it is worth every penny! The folks at Hendricksen made the process extremely simple. They were very professional and courteous and they have the most beautiful options. The quality of the work is excellent and it made our home so cozy. I would absolutely hire them again. read more

I've always wanted a cork floor in my kitchen, so when we decided to remodel we went to Naturlich Flooring in Sebastopol. Sarah was so friendly and informative, answering all my questions and sending me home with many samples of cork flooring. My husband was skeptical never thinking of cork as a floor covering in a kitchen. We choose a cork, the owner Rob made sure all our requests were addressed. They pulled out the old floor, installed new underlayment, the snap together cork flooring and disposed of all the mess. This processes took 2 days. The first day 2 workers pulled out the old underlayment and staples, vacuuming up everything so there was no dust. The next day 1 worker installed the cork flooring. This was in 2009. Since then I've loved this floor so much. It's soft to walk on and makes my kitchen so much more quiet. Fast forward to 2011 We needed flooring for 2 bathrooms both had old outdated vinyl. We went to Hendriksen Naturlich and Sarah introduced us to Marmoleum, a sustainable product that comes in many colors. We picked Donkey Island a pattern that went with the marble vanity top, cherry wood cabinet and marble colored tiles. The same workers took 2 days to remove old vinyl, underlayment then install new underlayment, marmoleum and set toilets. We are very satisfied with our choice, it's comfortable to walk on barefoot and always looks new. We have NO complaints. this company is first rate. Helpful, friendly accommodating, honest and if there is a problem Rob takes care of it. He's been in the business all these years because he will take care of your flooring today and tomorrow. We will use this business in the future because we know who we are doing business with. Thanks read more

Nice products but the highest prices in the county. Have a look at the flooring places over on Piner road before you commit.

We highly recommend Naturlich. We interviewed 4 flooring professionals and found Naturlich provided comprehensive responses to all of our questions, kept all of their time commitments, were patient, and the end results were better than expected. We had a unique situation where wood had to be laced into the current floor and were concerned that it would look like an obvious "patch" job, but it blends in perfectly!!! We learned a lot about what to do and what not to do with our refinished floors. Thank you Naturlich and thank you Rob, Jose, and Philipe!!!! You are the best!!! Rhonda and Michael Teegarden read more

I had a horrible experience with Rob, I had concerns about the floor being loose in spots. Apparently, he took offense at my concerns and instead of offering client education, he came over and stuck his face a few inches from mine and started yelling at me. I tried to calm him down and reason with him, but he was far too agitated to hear my concerns. After this run-in, we were presented with an extra charge of $900. We never got any information on how to care for our floor. My advice: stay far away from this company. read more

I searched for a long time to find natural shades that were as high quality and durable as the custom natural shades which lasted for decades but finally needed replacement throughout our house. I was looking for different features for various rooms in the house like blackout liners, double shades (blackout rollers behind light filtering shades), sliding drapes, metal hardware, durable pulls, etc. I started at Home Depot, but the quality was terrible. I looked at Hunter Douglas, but they didn't have the product I was looking for. I ordered samples from an online source, but they couldn't even get the samples correct. Finally, I visited the Hendricksen Naturlich Flooring store in Sebastopol and Sarah helped me find exactly what I wanted. She was patient with my specific requirements, thorough in her research, and paid careful attention to details like the color of blackout liners etc. Sarah personally came and measured all windows in the house and consulted on the most appropriate option for room type, window type, privacy needs, blackout for sleeping, etc. She arranged for installation and her communication was excellent. The shades were installed this week. The installation company that Sarah sent did an outstanding job. I could not be happier with the sales and design consulting from Sarah, the installation by Rodger, the quality of the product, and the final result. The coverings throughout the house look great and they look like they will last for a long time. read more

We have a natural cork floor and out of the many floor companies I've called, this one was the only one willing to refinish it for us. Rob came out and gave us some good advice. We needed the job done expediently, and they accommodated our tight time schedule. read more

I had somewhat of a marathon remodel and Rob, the owner really came through for me. I so appreciate when a company goes the extra mile, especially when they tell you not to worry and they will take care of you. It's comforting to know there is once less thing to worry about during a stressful time like remodeling and moving. I went into the showroom, chose my carpeting and Rob rearranged his schedule and came out to measure right away. They had two days to install three rooms AND had the added pressure of completing the job as my movers were coming in right behind them. They installed my beautiful wool carpeting in time, did a great job and somehow, ahead of schedule. I'm planning on purchasing more wool carpeting from Rob to use in my living room on top of my laminate as Rob told me they can bind the edges of a remnant and make a beautiful and comfortable area rug. Additionally, I notice they have bamboo chair mats which I am also going to purchase to protect my new beautiful carpeting. I made the right choice with Hendricksen Naturlich Flooring and I couldn't be happier! read more

Sarah, Scott, and Rob in the office and the crews on the job did a stellar job with us on a recent carpet and wood floor installation! They took their time with us as we decided what we needed, were very responsive to our questions as the work was planned and afterwards, and the quality of the materials and workmanship was outstanding! Thank you very much! Enjoying it every day! read more

I've used Naturlich Flooring since 1999 and have always been extremely happy with the products, the installation and the customer service. We just had our 15 year old wall to wall wool carpet taken out, ( which Naturlich installed in 2001) and hardwood floors put in by Naturlich installers. What a great crew!! They went above and beyond in several instances and they were a lot of fun to have around. They clearly enjoy their work, as there was much lightheartedness amongst them. They were fast, efficient, skillful and did a thorough clean-up each day when they left. And our home looks beautiful. Thank-you, Naturlich for another job well done. read more

Professional, courteous, attentive, and kind. And the products are excellent. Their latest job was small (replacing laundry room linoleum). But, in years past, they've given us cork and carpet and refinished the hardwood. Rob has good taste--he'll advise you on what will work best for your space. read more

Well, it's been months and the company has done nothing to redeem itself. We finally got my beautiful armoire moved upstairs, since it hadn't been repaired by the time we moved in and they didn't bring people who could move it when they returned the door. It turns out it is nowhere close to repaired. They didn't just break the mirror in the door. They broke the door in such a way that it will not go back in. We only discovered that when we had it moved upstairs because they had never tried to replace the door. They also broke the lock no longer works. My husband has spent countless hours trying to fix the door with the help of our sons because bringing in someone who deals with irreplaceable antiques would cost us more than the amoire cost to begin with. I have looked at trying to replace it but it is irreplaceable. It is beautiful but it is currently useless and still a source of frustration. The owner of this company was so terribly rude... A bully... and I had hoped not to have to deal with him ever again. Honestly, I avoided even thinking about it for awhile. It looks like the only way I will have my beautiful antique armoire functional is to sue the owner of this company for the cost of bringing in a professional to fix it. I told them from the beginning that it might cost more to repair than the armoire was worth but they already had plans to have the glass replaced and gave me no choice in the matter. I told the owner not to do it unless he was sure of the outcome and he sounded very confident that he knew best. Clearly, he didn't. He assured me I would be happy with the results and I am still very much not happy with the results, despite having tried to make the best of it. This is a very large antique that was very special to me so it is very frustrating that we are still dealing with it being broken. I would like to finish unpacking my things instead of living out of boxes. When it was first broken, they only charged me for the carpet installation. They held off on charging me for the lesser expense of a light refinishing of the floors. But, even though the armoire was not put back together again, they demanded payment immediately upon replacing the mirror. We didn't want to pay until we were sure the furniture was actually fixed but they threatened us with contractor leans if we didn't pay up immediately. We went ahead and paid it to stop the bullying. We hoped the door would work but, of course, it didn't. I am really upset with these people. They complained about the time it took them to deal with replacing the mirror as if it were a hardship for them to repair damaged they caused and they didn't even repair the damage they caused. They left us to try to figure out how to deal with it ourselves. We have spent a lot of time trying to figure out the best way to go about it and it continues to be a source of frustration. I would write to them directly but they made it clear they didn't care a long time ago. I suspect the only chance of them looking at anything I write is if I write it here. They even started denying being responsible for having to replace the mirror to begin with. As if they did us a favor by replacing antique mirror with new mirror. That is not how antiques are repaired. I did give it a chance to grow on me and if they hadn't made this whole experience so painful, and if they had actually fixed the door, I might have been satisfied. These people are completely irresponsible, manipulative bullies. I was heartbroken when this first happened but tried to hide it from the person who did the damage because I didn't want to make him feel worse than I assumed he felt. Instead of apologies, I got excuses. I regret having been nice to these people. I regret having allowed them in my new home. They pretend to be nice long enough to get paid but these are not nice people. read more