It was my second time working with Karinna on pricing out coverage for my cars .This time I've…read morepurchased insurance! I was reminded by Karinna if I wanted to look at the policies available and we both realized I was able to get a lot more car coverage for me and my husband, car rental and health coverage for about $6 more than was I was paying elsewhere for very little coverage. She was very helpful on walking me through the differences between minimum coverage and the advantage of having State Farm customer care with her. I'm happy to have switched over and feel taken care of. Would highly recommend an auto policy! It's the best coverage for the best price. Thank you

I called this location trying to get a quote before the holiday. I had spoken to 3 other State Farm…read moreoffices that told me about a program that allows for wrap around services for homeowners in CA. However, when I called this office the female told me that State Farm doesn't provide any type of homeowners insurance, period. So either she is wrong or the 3 other people I spoke to are. Here is the program I was advised about. https://www.cfpnet.com/find-a-broker/#

Charles was able to get me a lower quote on my commercial auto than I was paying with my prior…read moreinsurance company. He was very knowledgeable throughout the process and made switching very easy. He is also quick to respond to all my questions. Highly recommend!

AIM has really helped out these last couple of months with my auto insurance. Marilyn made the…read moreprocess easy for us and when we needed a new car she was able to assist with all my questions with quick responses. When we bought a new car our insurance was updated quickly and that put me at ease. I have also worked with Evelyn in the past and she too, was very helpful.

2nd Vist Had another…read moregreat experience Great Service My registration renewal took no time as all

Worst customer service in my 48 yrs as a member... Received…read morecall my new personal license plates were ready for pick up. My husband went to pick up, and they handed him the plates. He asked about the registration tags. He was told I had to be present as I was the registered owner. My husband said I had just had recent surgery and it would be difficult me to come in. Didn't matter, I had to be there. My son drove me to the AAA office. They handed the tags and plates to my husband. Did not address me or ask for ID, said nothing to me. My question is... how did they know I was the registered owner, I could have been the neighbor or a random lady from the waiting room. My presence meant nothing, and apparently not needed as my identity was not validated. The service at this location has consistently deteriorated, so sad! Stephanie and Jacob, shame on you!

I highly recommend this business for your car and business insurance also for your dmv procedures…read moreGiselda and her agents are friendly and professional thank you very much for all your help

Careful don't pay cash and make sure you get a receipt. Not very helpful to their clients and shady!read more

If you need a dedicated, attentive, professional and respectful agent, ask for Tanner. He has…read morehelped me handle all of my insurance concerns since I switched over to Mercury a year ago. He responds to emails right away and will return your calls within a few hours unlike other insurance agents that I've dealt with in the past where they never call you back. Choosing Kessler and Tanner have been the best decision I've ever made. Would recommend them 100/10.

This is directly aimed at the "helpful" representative (Cynthia). I think that was her name anyway…read more I called this company today 9/2/26 around 3:20pm in the hopes of a little compassion and understanding, considering we're on the hunt for auto insurance. The individual I spoke with was not compassionate about our situation, although it's a lose-lose, a little kindness and compassion would have been very appreciated. I was met with judgmental remarks from her, as if I don't already understand the situation. "I'm well aware", was my response to her rebuttals and out-of-line comments about our situation. Do better as a human, Cynthia. Do better as a person who needs to be trained and educated on proper phone etiquette, and again compassion, which was warranted, but not received, unfortunately. She ended up hanging up on me in a desperate attempt to get rid of me. Hanging up on a potential client is also not proper phone etiquette. I never once became aggressive or rude, I just simply asked her to remain focused at the task on hand and I didn't need her comments about OUR situation, or her very out-of-line comments. I truly hope the call was recorded and I hope management takes this review seriously because this should never happen to another person seeking help from their business! Addendum: my call was made to your business at 3:22pm yesterday. I don't think you have my cell number, which would have been provided to you had you requested it in a private message. I absolutely did call, how would I randomly know your employee's name otherwise? Oh, and yes, I was abruptly hung up on. I never became rude, defeated absolutely. I would offer you to research a little harder, a call around 3:20-3:22 9/2 and listen to the call yourself. My name is the same as what I presented to Cynthia. Otherwise, I'd be more than happy to email you.

I rarely write reviews on things like this but I was so happy with the service that I had to! I…read moreworked with Melissa Gutierrez, she was so friendly and she truly went out of her way to find me great insurance that I could afford. If you are looking for someone to get you great insurance for a good price go to her. She even called me to follow up and make sure that i was happy with everything. Truly awesome!

Mike is an exceptional agent and his staff is helpful and knowledgeable. They are always quick to…read morerespond and supportive!

I needed a quote for auto and rent insurance. I called several places and received subpar customer…read moreservice, long hold times and left with unclear quotes even through email. I called State Farm (Mike Gaumers office) and spoke with Debbie. I will absolutely tell you her customer service was impeccable. Not only was she professional and personable she took the time to be detailed and thorough. She ensured I truly understood every aspect of what I was requesting. She's extremely knowledgeable and kind. The customer service that is very rare to find these days. You know if you are working with Debbie you will get fast and efficient service, no hold times. And most of all she doesn't treat you like you are just a number! She builds a foundation with her consumers.

Had the opportunity to work with Mayra. I walked into the office for the first time, and Mayra was…read morethere to greet and assist me. The entire process was transparent and no pressure was put on me. I even had a few days to think about my decision. Shopping for insurance is always difficult but Barranca Insurance made it as smooth as can be.

Veronica assisted me in switching my auto insurance policy for 3 vehicles. She was helpful and…read moreprovided me with great service and found the deal.