John was great. A rat chewed through some wires of our heat pump in the middle of the night so our…read morefamily woke up to a cold house. I called John and he was able to fit us in the same day. He wasn't exactly sure when he would stop by (just knew it was going to be in the afternoon) but was able to keep me updated via text to let me know once he was 30 minutes out. Once at our house, he fixed the wires, a blown fuse, and our heat came back on. I appreciate how friendly and thoughtful he was throughout the process. He was just here this afternoon, and I've already recommended him to two other people! Thank you, John. We'll definitely be using this business again.

John and crew provided exceptional service. They were recommended by a highly respected architect…read morefriend. They were able to replace our furnace with ducted Mitsubishi system. We live in older two story Seattle home with inadequate ducting. They have decades of experience and were able to problem solve and provide novel solutions that none of the other contractors offered. They were able to place ducted air handler in our attic and also were able to find ways to minimize the "track" on the exterior of the house. Communication was excellent and they were prompt, and very conscientious about dust capture and cleaning up every day at the end of the job. I also appreciated that they are a locally owned company and their pricing was better than the other highly recommended firms. 5 plus stars!

Friendly staff who have very flexible hours. I needed them to repair my AC super early in the…read moremorning. Just a heads up to anyone else reading this, I called around and they have competitive prices. Air conditions working fine now.

I cannot thank Charles enough for everything. After calling and explaining my furnace situation he…read moremade me a top priority. Promised to make it out to my house no later than tomorrow afternoon depending on what time his appointments were done with. He followed through and came by around 11am to come repair our furnace. He gave us a rundown on tips and tricks to make our furnace last as long as possible. Very honest and hard working guy. I highly recommend using him and Decker Heating.

Justuce and Dylan were amazing! I cannot say enough wonderful things about them…read more They installed a heat pump for us. They communicated with us through the whole process. They showed up on time, they told us what was going to happen, they answered all our questions, they cleaned up when the job was done. It was an all day project and they were the quietest contractors we have ever had. They know what customers appreciate and they go above and beyond. You would be lucky to have them!

Justuce came over to service our heating and cooling unit. He was knowledgeable and thorough and…read moreincredibly friendly. You can tell he takes great pride in his work and his business. He did not try to upsell us telling us our unit still has several years of life and showed us how to keep it in tip-top shape. We will definitely continue going to Justuce and Altitude for our heating and cooling needs and highly recommend him to everyone.

I am so incredibly happy with Innovative Comfort's service! From booking the appointment to having…read morefunctional Pioneer mini split heat pumps, everything was so easy and pleasant. I had a response from Randy to my request within hours and they managed to fit me in for an appointment within the week. They confirmed the appointment with me the day before. The techs (John and Kevin) came at the beginning of the 2-hour period given and managed to diagnose and fix my units in less than an hour! They were super nice and knowledgeable and kept everything very clean (they even had booty covers so they didn't get my floors muddy). The price was extremely fair. I strongly recommend this company!

Super awesome vendor. Jason Carter & Randy came out to service an issue years after the house was…read morebuilt, and implemented a fix at no cost to the owner. Oh my, great company! They fix our furnace venting & AC! They are fast response, well organized, and very polite in email communication. We have already added Jason to our vendor database as our go-to person for maintenance issues related to! What are you waiting for? Give them a call!

Always using North Heat & Air for our Renovation projects and New builds. Reasonable pricing, great…read morequality, and flexible service.

I got three bids and North Heat and Air had an excellent price on a Trane Furnace. More…read moreimportantly I was really impressed with Mark and his crew. Mark actually spent some time trying to see if there was any way to salvage my existing furnace. The furnace was installed expertly in half a day and it works flawlessly. They were able to work me in quickly and I could not be happier.

I had a great experience with this company. Unlike other HVAC companies I've dealt with in the…read morerecent past, their communication was on point from start to finish. They provided a quick estimate for the replacement parts and gave me a clear timeline of when they would be available. Once the parts arrived, they actually prioritized my installation to get the heater running again. Robert was especially great to work with. He is knowledgeable and took the time to explain the issue and the repair process properly. Even after the job was done, they provided excellent post-installation support over the phone to answer a few follow-up questions I had. I will definitely work with them again!

Outstanding HVAC Experience With Product Air…read more My wife and I had to replace our entire HVAC system after a house fire. It was a complicated process due to new energy code requirements and the challenges of a full rebuild. As a homeowner, I felt overwhelmed and knew I had a steep learning curve if I wanted to make good decisions about both the system and the contractor. Thankfully, my realtor referred me to Product Air! Initial Consultation Because this was a rebuild, coordination among different trades was critical. From the very first meeting, I felt confident in Product Air. Randy and Eli took the time to explain every option and system choice in detail, helping me understand what would best suit our home. They also helped me visualize how the system would perform and be configured, showing real patience and clarity. Their bid stood out among the five I received for its fair pricing, value, attention to detail, and professionalism. Installation and Workmanship Product Air worked seamlessly alongside my other contractors, keeping things on track and reducing my stress. The installation team--Mikha and Oleh--did an outstanding job with the rough-in. They were personable, communicative, and respectful of my home and input. I especially appreciated that they built an exceptionally sturdy attic platform for the heat pump, which reassured me about the unit's security. Mikha even noticed a vent pipe another contractor had taped together--a potential fire hazard--and fixed it at no charge. That kind of care and safety really shows Product Air's culture: doing the right thing even when nobody's watching. Project Coordination and Customer Service Robert, who coordinated the project, was consistently responsive, answering every question and following through on every detail--including adjustments like the exterior drainage pipe. After the final inspection, only minor tweaks were needed, and the team addressed them promptly. During the trim-out, Denys and Oleh returned to complete the final setup and make sure everything looked great. They were professional, kind, and responsive to my questions. Denys recommended adding a circuit breaker to the exterior unit, which I agreed to, and Oleh double-checked that I was happy with how the vents were installed. Communication and Transparency Throughout the project, the office staff--Alisa and Taylar--were quick, polite, and organized with scheduling and billing. Every interaction with Product Air reflected professionalism and genuine pride in their work. The only small bump was not being informed in advance that installing the communication cable would require electrical work from my contractor. This added unexpected costs that weren't in the original bid. It would have helped to know that earlier, but once I brought it up, the team handled it transparently and kept communication clear for the rest of the project. Follow-Up and Final Thoughts After completion, Robert followed up with filter and maintenance guidance, which gave me confidence in caring for my new system. It runs beautifully, and I'm grateful to have heat again as winter approaches. Product Air's pricing was mid-range compared to other bids, but the value was unmatched--thanks to their honesty, workmanship, and trustworthy team. Aside from that one small communication gap, my experience with Product Air was excellent from start to finish. They exceeded my expectations in professionalism, quality, and follow-through. I highly recommend Product Air to anyone needing a new HVAC system--especially for complex projects. They stand by their promises, take pride in their work, and treat their customers with genuine care and respect. Don't hesitate to reach out to them!

Dima's work is outstanding. We've worked with him on 3 different projects, and he is easily the top…read morechoice in the area for radiant heating systems. When a prior system failed, Dima provided an excellent quote and delivered a beautiful system on time. He's been very responsive to troubleshooting asks, including jumping on FaceTime for urgent questions, and hasn't hesitated to come back out for issues. When we went to sell our home, our real estate agent guessed that the system cost more than double what we paid! The craftsmanship and pride shines, and he clearly knows hyrdonic systems better than any other person we had tried in the past.

Amazing service - all questions were answered sincerely and prices and information shared with…read more full transparency

Recently had Nathen come out to my new home to provide a quote for knob-and-tube removal and a…read moregeneral electrical safety inspection. He was friendly, professional, and clearly knowledgeable. He took the time to walk me through what he found in the attic, explain the scope of work, and answer all my questions without any pressure. The quote was thorough and easy to understand. As a new homeowner dealing with a 1946 house, having someone patient enough to explain the technical details made a huge difference. I'd definitely consider this company for future electrical projects. Highly recommend.

Jordan came out to evaluate my home for an EV outlet install. He identified several deficiencies,…read moresome of which were even critical to my home's safety, even without an install. He happened to have an opening the very next day, so he performed a panel swap and an EV outlet install. He was knowledgeable, thorough, explained everything in precise detail, and even gave me some helpful pointers to help keep my home safe.