Nate was knowledgable and totally candid about a wasp issue we have. What I also appreciated was…read morehis statement about giving every recommendation as if he were treating his own home. What a refreshing and impressive customer service experience. Thanks, Russ and Yvonne Kyler

We moved into our home near Lake Travis on April 1 and signed up with Justice Pest for all the…read morebells and whistles -- including their extra mosquito service -- expecting reliable protection and peace of mind. What we got instead was a complete nightmare. From the first visit, things felt off. The technician was in and out in record time. When I asked about the mosquito treatment, he literally said, "I'm not sure it's worth it to treat for mosquitos because of your property and the trees, but if you want..." Uh, yes -- the trees and the setting are exactly why we need it! That should have been the first red flag. After the initial treatment, our yard was still covered in spider webs -- all over the door frames -- and I found an expired wasp nest under a light fixture. Gross, but I figured maybe that's just Austin. (Spoiler: it's not.) To make things even more confusing, they told me the previous homeowners had also used them for treatment. How!? If that's true, why are there webs and nests everywhere? Why does it look like the place has been ignored for months? That comment alone made me seriously question what they actually do during visits. Three weeks in, I lifted a tennis racket in the garage and a huge cockroach fell out. That was it. I called, and they sent the same tech back. When I told him what happened, he looked me in the eye and said: "You live in Texas now. This is normal. You'll see them, even inside your house. If you keep calling me, I'll put you on a blacklist." Excuse me? That's your professional response? He sprayed again -- quickly and half-heartedly -- and left. I hoped it was resolved. Nope. When we moved here from LA, we both got brand-new cars -- year 2025, never owned -- parked in our garage. Soon after, I noticed spider webs inside my SUV. Took it to get professionally detailed. The webs came back. Looked closer at the garage door inside -- egg sacs and webs everywhere. I was still paying $89 a month for this "service." And then the final straw: driving this morning, three spiders came down from the ceiling of my car while I was behind the wheel. I nearly swerved off the road and went into a full-blown allergy attack. I cancelled Justice Pest the moment I got home. Pure laziness. No follow-through. Zero accountability. If you live in the Lakeway area -- save yourself the stress and do NOT use them. I've switched to Austin Pest and finally feel like someone is taking the job seriously.

I am currently three Ring-tailed cats deep into my relationship with Gary, and the score is…read moredefinitely Gary: 3, Critters: 0. Living in the Long Canyon area means I'm basically a high-end squatter in the middle of the woods, and apparently, I'm "invading" the local wildlife's favorite real estate. For nearly six years, Gary has been my primary peacekeeper. He is a rare breed himself: part master investigator, part roofing/construction expert, and 100% perfectionist. He doesn't just show up on time; he makes the right assessment the first time and handles the problem humanely and comprehensively. Honestly, why would you trust anyone else with your uninvited houseguests? If you're dealing with critters in Austin, Gary is the only name you need to know. My attic--and my sanity--thank him!

You can't go wrong with Gary for your pest control needs. A ringtail had been squatting in our…read moreattic for months and made a huge mess. On a FREE inspection Gary found where the likely entryway was (broken siding under an eave that I hadn't noticed). Gary covered it with duct tape. And provided next step instructions on how to take care of it myself, or a VERY fair estimate on how much he would charge to patch it up once we knew the animal was evicted. I ended up taking care of it myself through Gary's advice, only because it was a safer part of our steep 2 story roof. I have now solved the problem with only the cost of a strong roofing adhesive and used some spare flashing I had laying around. I know 100% who I'm reaching out to next time a critter decides to enjoy my attic. Thank you Gary!

I've had a great experience with Atex and highly recommend their annual subscription service. Over…read morethe past several visits, Doug G, Carlos R, and Jeffrey R have each come to my home for either quarterly maintenance or targeted treatments, and they've all been professional, knowledgeable, and friendly. One thing I really appreciated was that they identified a honey bee colony on my property. Instead of simply treating it, they let me know so I could have the bees safely rehomed before they started producing honey inside my walls. That level of care and attention really stood out. The quarterly exterior treatments have been well worth it for me. Wasps and ants are a recurring issue around my home, so keeping up with regular service has made a big difference. If I have a specific problem between visits, like a wasp nest, they're quick to come out and take care of it. Most of what I need is included in the annual service. Mosquito treatment is an additional charge, but that's separate from the standard plan. I also appreciate that they don't push unnecessary interior treatments when there aren't any issues. Their pricing is competitive, and their payment and scheduling system is excellent. It's easy to manage appointments, and they're very responsive by text whenever I have a question or need service. Overall, I've been very happy with Atex and would definitely recommend them.

Daniel was wonderful! He tried to chase the rat out of the garage but the little bugger was hiding…read more Daniel set two traps, and lo and behold the rat was caught! He figured out that the garage doors had small openings where critters can get in, so those will be sealed up when techinicians arrive this morning. He then went the extra mile to measure everything and give us a bid on termite control. You guys are the best!

Roland was quick to respond to my situation and removed the animal quickly while providing…read moreeducation about what to look out for to prevent future animals from coming into the home. Highly recommended.

Racoon removal. Rolando was super friendy and effcient!! In less than a week and the trash can…read morepanda's are gone!! Thank you, I can sleep at night again!!!

Brandon was very responsive. I had an appointment the next day. He diagnosed our problem quickly…read moreand was very efficient in our service. Would definitely recommend him to anyone.

Brandon is fast, friendly, effective, responsive, and affordable. What more could you want? He's…read morebeen doing general pest treatments every 3 months and mosquito treatment of my yard for a couple years now. Does a really great job and is very affordable.

Okay, reducing to 1 star based on the ridiculous response by the owner…read more (1) He said I'm bringing up the rat problem 2 years after his sealing work, and well past the 1-year warranty mark. In fact, I notified him of the rats returning SIX MONTHS after his sealing work (and he didn't reply). I attached a screenshot of my text message to this review to prove it. Did the rats overcome his exclusion methods, or did they survive for six months in the attic w/o food or water and then migrate to where I could hear them? The former seems more likely, but we'll never know, because, as I said, he didn't deign to reply when I asked him about it. Which also means, the warranty is useless if he doesn't actually honor it. (2) He said he "got rid of rats". He did not. He did only the sealing, I caught the rats myself, as per our agreement. (Then six months later, well within the guarantee period, I heard more rat activity.) (3) He said that I "let my warranty expire", putting the blame on me. Not true. First, I contacted him *within* the warranty period, and he didn't reply. Second, he never billed me for the warranty renewal when the time came up. Third, I contacted him again, after the initial warranty period, asking how to continue the warranty (e.g., pay a re-inspection fee plus the warranty extension?), but yet again, he didn't reply. So, it was impossible for me to renew my warranty, because he flat-up ghosted me. (4) I didn't "give a bad review because we won't coach him on doing an enclosure for his rental property", it was because, in part, he didn't REPLY to my repeated inquiries about that (as well as his not responding to my message about rats returning within the supposed warranty period). Multiple other contractors have been happy to take my money to provide some education and training about their trades, and if Matt didn't want to do that, that's certainly his call, and he could have said simply so. But he didn't, instead he just blew me off. (5) It's rare that you see a business owner insult his customers (e.g., "This guy has no life." WTF?!) It's funny because had he made a normal, customer-focused response, he might not have lost any business, but now he definitely will. Who wants to hire someone who's so contemptuous of anyone who dares to relay their bad experience with the contractor? (6) He says "As a customer he gets a no-star rating." So exactly what was my transgression here? Trying to report that rats returned within the first-year warranty period? Asking if I could hire him for additional work? Trying to contact him multiple times and getting no response, *before* posting online that I tried to contact him multiple times and got no response? Yeah, I'm a real jerk that way. If Matt doesn't want bad reviews, he might consider replying to his customers when they make inquiries to him, and then not blaming the customer when they point out that he wouldn't respond to their messages.

Matt was recommended to me several years ago, and his work sealing the house was so good that the…read moreroofers commented on it and asked who did it! He comes back every year and checks to make sure everything is still sealed up tight against critters. I'm having my roof and gutters re-done in a couple of weeks (thank you Central Texas weather...) and I will be having Matt come out again to make sure everything is still sealed up once those folks are finished! Hire Matt as your Critter Guy - he knows his stuff! And he is my hero!! I am terrified of snakes, and when I saw a rat snake slithering around the bushes in my front yard I was OK until I went online to positively ID it. One of the pictures was a rat snake coiled up, mouth open, just SCARY looking, and I kind of lost it. When I left a voicemail for Matt telling him I needed to get on his schedule to check and make sure the house was still sealed up it was apparently pretty obvious how upset I was (I really did try and be calm...). Matt said as soon as he heard my voice mail he knew he needed to come help me! He stopped on his way from one job to another, removed Mr./Mrs. Rat Snake from my yard and checked the roof to be sure there was no way any of his/her friends could get inside.

I called Texas Rodent after realizing that my wife's love of feeding the birds and squirrels had…read morealso attracted some unwanted guests -- mice and rats. I tried regular snap traps with limited success, and a few rodents even made their way inside the house, not just the garage. After researching companies, Texas Rodent stood out with consistently excellent reviews, so I reached out. From the first visit, they were thorough and professional. They walked me through every step of the process, explaining how they would eliminate the rodents already inside and, more importantly, how they would seal the home so nothing could get back in. Their pricing was on the higher end compared to others I looked at, but what really impressed me was their approach -- they weren't trying to lock me into a long‑term contract. Their goal was to solve the problem, not create a recurring customer, and that spoke volumes about their integrity and business model. They completed the work exactly as promised, and I've had them return a couple of times since just to answer questions and help fine‑tune a few details. Every interaction has been extremely professional. I give Texas Rodent my highest recommendation. Sometimes it's worth paying a little more to get the job done right, and these folks absolutely deliver.

I can't say enough good things about my experience with Texas Rodent. Don and Fernando were…read moreincredibly friendly, helpful, and easy to work with. They were a pleasure to have at my home, and it was obvious that they genuinely cared about doing an excellent job. What impressed me most was how willing they were to go above and beyond. They took care of a few things for me that weren't really necessary parts of the rat-proofing job, simply because they wanted to make sure everything was done right and that I was happy with the result. I really appreciated that. The quality of their work was excellent, but just as important to me was the care and respect they showed for my home. Don and Fernando were thoughtful, conscientious, and never made me feel as though they were rushing to finish and move on to the next job. It's rare to have such a positive experience with a company. I felt completely comfortable having Don and Fernando in my home, and I couldn't be happier with the work they did. I would recommend Texas Rodent wholeheartedly to anyone looking for excellent workmanship, personal service, and people who genuinely care about doing the job right.

Upon returning home from a long trip, I woke up to quite a commotion coming from my attic. At…read morefirst, I honestly thought I might have squatters living in my house. It soon became clear that we had some unwanted critters taking up residence. A neighbor highly recommended Jesse's Critter Control, so I gave them a call. Rudy arrived within 4 hours and quickly confirmed that we had both ringtails and raccoons in our attics. From start to finish, Jesse and his crew were friendly, professional, knowledgeable, reliable, and reasonably priced. They even set up cameras and regularly sent us videos so we could see exactly what was happening and monitor the activity. I couldn't have asked for a better experience. Highly recommend Jesse's Critter Control!

After evicting my 2 legged tenants from a rental unit, I needed help evicting the 4 legged…read moresquatters who had taken residence in the attic. I had no clue where to start or just how bad it was but after reading reviews about Jesse and his crew, I called in reinforcements. Jesse was absolutely amazing. They evaluated the situation and quoted a fair price before beginning the arduous task of rehoming the critters. They took exceptional care in patching every single possible entry point and used cameras to monitor the situation. Jesse sent photos and videos each step along the way, keeping me updated without causing me to miss time from work to get the work done. They disinfected the attic, repainted areas that were repaired and went above and beyond. When the work was completed the bill matched the original quote but they did so much more than I expected them too. I hope I don't need their services any time soon, but if I do, they will be on speed dial for sure.