I strongly warn anyone considering purchasing from Gordon Auto Wholesale. When I was shopping for a car, they were fully aware of my financial situation and the urgency I was under to get something reliable that I could pay off quickly. I had a one-time lump sum of money that I will not have again, and I trusted that I was making a responsible, informed decision. That trust was completely misplaced. After buying the vehicle in April 2025, I was soon hit with repeated low oil warnings and a constant smell of burning oil--signs of a pre-existing oil leak that was never disclosed to me. After a diagnostic was performed, I was told repairs would be more than $1,300. Every time I drove the car, I worried about engine failure and whether I was putting myself at risk. When the power steering pump failed, I brought the car back to the dealership to show them the loud whining noise. There were potential customers present, and right in front of them they told me they would take care of it and fix the issue. The very next day, when it was just me and them, they completely changed their position and said they would not fix it. This was especially frustrating given that they have their own mechanic on-site. I had no choice but to pay around $400 out of pocket to repair it, which caused me to miss a payment. After missing my first payment they called me and threatened that if I didn't return the vehicle by that Friday, she would have it repossessed. I returned the vehicle as requested, and I am now left without transportation. To make matters worse, their payment receipts were inconsistent and misleading. When I questioned them, I was told to ignore what was written and was given a different balance verbally. After reviewing my paperwork, I found two completely different price figures: one showing $18,560 and another showing $29,091. I was never clearly told how the total cost became nearly $30,000. This entire experience has caused significant financial stress and left me without a vehicle. Based on how this situation was handled, there was a clear lack of empathy and basic human consideration. I would strongly caution anyone to think carefully before doing business with this dealership. read more

Bought a car from them a few years ago, the car is in good shape still, but I was a first time car buyer and was taken advantage of. Per ChatGPT, they charged me nearly double what my car would have been worth when I bought it. read more

first and foremost the owner Rhonda is VERY RUDE AND TREATS EVERYONE they are less than asking to much $$ for their cars and it's not worth it I will NEVER BUY A CAR AGAIN AND WILL NOT EVER Recommend THEM read more

i am shocked to see such reviews. i have bought two suv's from them over 8 yrs ago and they are both still running strong. no motor work, no transmission work only regular maintainence. i have taken numerous out of state trips and no issues. mrs.rhonda is absolutely the best! will be back this year for a small car. carla g. read more

The staff was incredibly rude. I have a medical condition an cannot wear a mask, but the staff did not ask or care. They insisted that I maintain a 10 foot distance (wrong number?) and they lectured me about the laws of wearing a mask (outside...). When I politely rebutted, saying they were wrong about the social distance and mask laws, they told me to "get the h***" off their lot. read more

My fiance purchased a Expedition from Gordon Auto! I will say at 1st the experience was good until we found out things were going wrong with his vehicle. Not even 6 months into having the vehicle he needs a new transmission. I called up to Gordon's and she was very nice until I asked her if they would be offering to help fix the vehicle? She said didn't he sign a As IS contract, I said yes ma'am he did but he also didn't think he would have to replace the transmission after 5 months. She said that is reg maintenance! I am sorry but reg maintenance is a oil change not a new transmission. She then told me she didn't have a crystal ball to see if it was going to go out! Told me she didn't have to even speak to me and hung up the phone! Before I ended convo I told her I would be writing a review n she said I bet you will. This is the most unprofessional car lot we have ever dealt with. My advice stay away from this place!!! They sell lemons! Looking at reviews it proves it. Florida really needs to get the law approved here due to businesses like this one! read more

If I could give them a zero I would. Gordon's is a slum lot. Be careful. Bought a vehicle from Gordon's hadn't even put 1500 miles on the vehicle and have around $2500 repairs that need to be done to the vehicle. Contacted the lot and was told it's my problem... They do not sell reliable vehicles and don't care as long as they are getting a payment for them. I fully understand repairs come with owning a vehicle but this is absolutely ridiculous. Not to mention that after I have all the repairs done I will have to have the trans done due to that starting to go as well. So much for a safe and reliable vehicle for my family. They def screwed me, and I'm sure I'm not the first or the last. read more

I have dealt with many by here pay here lots, personally and for business over years. Gordon Auto has been by far my worst experience. The owners are very unethical and not honest in doing business. I purchased a 2010 Chevy suburban in Dec of 2018. I paid $4k down, they say I paid $3500. Now I have lost $500. The suburban had blown speakers. After arguing with the owner and their incompetent mechanic that the speakers were blown, the owners argument was if they are blown they would rattle and their was absolutely no sound, I decided to just purchase new speakers and install them. They wanted to rip the interior out and Chase wires, new speakers solved the issue. I also requested that some minor trim pieces that are missing be replaced. Of course this did not happen and if you continue reading reviews you will see this is common with this place. After paying my payment on time and $200 a month extra to go towards the principal they decided to apply my over payment to regular payments, how nice of them to determine where my money goes. About two months after getting the vehicle I thought it needed breaks, turns out the front driver's side break caliper had absolutely not one bolt holding it on. I have had this vehicle for a year next month, when inquiring about payoff I was informed I still owe sticker price on the truck... How? I paid $4k down and $400 a month for 10 months. Do yourself a favor and go on down the road. Do not deal with the unethical, dishonest Gordon Auto in Pensacola, Fl. The way this business operates is a direct reflection of the owners! Trying to help others from being screwed over as they are attempting to do to me. read more

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The most unprofessional group of people in pensacola, fl their whole inventory consist of lemons that are over priced! Please don't go here you will be sorry read more

I have had the pleasure of doing business with Gordon's and they have been the most helpful great customer service

These people are nuts and will bug you before the payment is even due. I have two vehicles through them a suv and a truck. They have tried every way to screw us out of that truck and we have never once been late on a payment and we pay them 800 a month. I bought this truck for 18,000 the truck is worth maybe 6,000. I put a 4,000 down payment and only had the truck for three weeks and a rare hail storm came where I was vacationing and puts small dents in it so I made a insurance claim and they were gonna total it but being as the truck isn't worth to them only 5,000 that's all I would get and have to pay the difference. I would be screwed so mr Gordon said he would try to get the claim lowered and they will just fix it there. Well the insurance wouldn't do that so I decided to canceled the claim and drive it with the dents and eat the loss so I can keep the truck and not still have to pay another 10,000 for a vehicle I don't have. You can't see the dents anyways unless your looking for them. But Now I am being harassed every day about me having to fix the dents myself and to buy a new hood and have it painted meanwhile I have full coverage insurance I've been screwed out of and they didn't fix it it's all on me. Oh and they are now saying they can't take our payment until I fix the dents. I figure they are wanting us to fix the truck and then figure out a way to repo it so they can turn over another profit. As ridiculous they've been I wouldn't put it passed them. I have never delt w a company like this and been bugged so much to me being so stressed out when my phone rings because they have an attitude and just nasty. All the while Ive always made my payments on time and never late. You'd think they'd be happy to have a customer they make 800 off of for almost three years now. Do not trust or buy from these people. Unless you wanna be harassed. read more

I don't ever recommend buying a car from this lot. I have had my car for barley a month and i've spent about $2300 on just fixing the car. I went there with a list of problems that Allen Turner found and they just laughed about it and wouldn't even acknowledged they put the wrong size battery in my car and won't even replace it. If i could give this a negative rating I honestly would. the employees just laugh when you tell them every single problem a car has. not to mention lied to me when I bought the car saying the ac was perfectly fine when it was broken and didn't even do maintenance on the car when they had it. horrible customer service and horrible cars. read more

Complete CROOKS ,unfortunately my fiancé did buy into the bull by Mr.Gordon! To come up with the down payment for one of there cars we sold our only other car besides my fiancés work vehicle,and gave them $2000 , and payed the first month on the truck Then they said there was problems with his paperwork (insurance) , we fixed it and come to find out my fiancés license was suspended , which we did not know , Mr Gordon refused to let him get the truck back even if he strained that out,and said he was repossessing the truck , took it from him at the lot while he was there to fix the paper work,My fiancé walked all the way home from there car lot!!! I was furious ,Yea So do I recommend them to u , what do u think? they refuse to let us fix the issue to get the truck back, kept our $2000 + the month rent . And we only had the truck for 3 weeks! So were paid up on the vehicle,out of the car we sold to give them the $2000 down payment, and never have I in my life delt with such unprofessional people,That's why I don't like to pay payments with a small lot,ur dealing with someones ego instead of it being just business! Now we have to take our son to school in the work vehicle, how do u sleep at night ? God help the next people who get involved with these people!!! read more

Surrounded in enticing flags and signs of cars under $10,000 is this business ran by Mr. and Mrs. Gordon (a match made in hell). Of course, like a true salesman, he worked with extreme effort to obtain our $5000 down payment on an overpriced and one of the largest mistakes in our family's life. When test driving this lemon, we noticed a slight tick which Mr. Gordon passed off as a "lifter" that would settle after driving a few minutes. He promised if it was anything else he would be more than obliged to fix it no matter what because "It's his reputation of integrity that makes his business unlike any other." (his words ...) Finally at 7:30 PM the stressful and chaotic closing was over and we were driving away. The "ticking" sound grew louder with every mile. We took it to a dealership to only find out the front wheel bearings were completely shot and it was a danger to drive even a few miles in that condition. The mechanic stated the bearings could either seize up or sheer right off the axle at any moment. We called Mrs. Gordon and she was reluctant to fix the issue and was upset we took it somewhere to have it checked other than there. Her unprofessionalism was at first mild but quite apparent. I remained calm since they finally agreed to have their mechanic look at it after quoting the verbal warranty made by Mr Gordon. After taking it into them, she stated it would take all day to fix but it would be ready later that day. We never received a call. I called at 4:30 pm to check the status. She went to ask the mechanic and came back stating it was finished. We loaded up the kids and headed there. It takes and hour to get there from where I live. We were 20 minutes away when we received a call from Mrs. Gordon demanding to know where we were. I told her to the best of my knowledge since we are not from Pensacola, and she stated they were closing at 6:00 and I needed to hurry. Then Mr. Gordon resumes the call and states they are closed, I pled for them to wait just a few moments since I drove so far with my entire family. He threatened to leave if I wasn't there in 5 minutes. No empathy whatsoever, no professionalism, and none of the kindness we saw just days before during the sale. When I got there he called me a liar, and stated I was not as close as I stated I was on the phone. I assured him I told him to the best of my knowledge, and pointed out it was just 6:05 PM ... He was rude and stated that I could take it somewhere else for any other repairs because I was 5 minutes late. After signing the release form for repairs I drove away to find out that whole unprofessional act was just a cover-up ... the repairs were a lie!! The bearings were never fixed!! The problem remained. I drove there twice for nothing!! Not only was the lie down right sinister, it was dangerous to the safety of my pregnant wife and three children to drive it under the pretenses that it was repaired. It was also dangerous to the other drivers of Pensacola and pedestrians as well. If the bearings would have seized up or sheered off, our lemon would have been uncontrolled, and his attempt to save a buck would have caused pain and suffering. I hardly believe he would lose a wink of sleep. Be smart, take your business elsewhere ... don't buy into his "30 years of experience" in coning good hard working Americans out of their hard earned cash. Experience in all around bad business (cheap/worthless/overpriced lemons, and horrible customer relations). He preys on the needy and only sees green ... not red-blooded human beings. A man who doesn't care about your safety only the size of his pocket. read more