Went back for a second vehicle, seamless process. I love that you can have vehicles moved to your…read morelocal store, wish it was a little cheaper to do it from longer distances, but understandable. Would also be nice if they waive the fee or put the shipping fee toward purchase if you end up buying.

This is really a tale of two dealerships…read more Some years back, I tried to buy from CarMax Milwaukee. When I told the Manager the price was wrong and gave him a Kelly Blue Book print out, he called me a liar. Needless to say, the folks at CarMax Milwaukee convinced me to not do business with them. Fast forward to now at CarMax Pensacola. I was reluctant but my wife insisted we go to look at their selection of different SUVs. My mother-in-law sold them her Toyota that I hated because it was too small for me. Very few of the SUVs fit; I kept having to duck to get in and I am only 5'11". Wife decided she wanted the Lexus and paid to have it shipped to Pensacola. Took weeks but the Lexus finally showed up. First look was something is wrong with the paint. The car had been severely damaged but Nashville did not disclose that information. CarMax Pensacola refunded our money to ship the car. We had almost given up when I asked about a BMW (locked) on the lot. We loved it; paid cash and took it home. BTW-our salesperson was kinda of a schlub but did OK. Fast forward a couple of weeks and we finally go the car on the freeway. Something is wrong. Back to CarMax Pensacola; referred to the local BMW dealer, which I hate. SUV needs front end alignment and to our surprise, CarMax Pensacola picked up the $490 tab. Yes, we had a good rep at CarMax and their recommended person at BMW was a gem.

5 stars -- a completely different car-buying experience!…read more We had a truly unique experience at Frontier today. From the moment we walked in, everyone was professional, friendly, polite, and refreshingly straightforward. They cut through the typical back-and-forth negotiations and were very upfront and transparent throughout the entire process, including with the Carfax and vehicle history. This was our first time at Frontier, but after talking with other customers who had purchased there multiple times, I can see why people come back. We definitely will too. Woody, our salesman, was fantastic, and Todd, his manager, and Brian, the finance manager, were equally great to work with. The entire team made what can sometimes be a stressful process easy and enjoyable. We can't say enough good things about our experience. We'll absolutely be back and would recommend Frontier to anyone looking for an honest, transparent, no-games car-buying experience. Joan & Geo from Destin

Don't trust frontier motors of Pensacola especially the salesman Ron…read more We were shopping for cars in Florida even though we are from the northeast because we wanted to get a car that was not rusty. So, we put a lot of trust in Ron to help us pick the right vehicle. We were particularly concerned with whether the car sustained any mechanical damage from the front and fender bender that it was in. He repeatedly reassured us that there was absolutely nothing wrong with the engine and that it was merely bodywork. Hundreds of miles and dollars later, we arrived at frontier motors and within the first few minutes of our test drive found paperwork showing that the car had had the transmission replaced, and that mechanical damage was sustained during the accident. When we confronted Ron about this, he threw a childish tantrum. We talked to the manager, and he was unwilling to admit his wrong or to make it right for tricking us into traveling hundreds of miles for a dud car. These people are scammers even though they pretend that they are good business people. Don't trust them.

The sales agent was great I'll give her 5 stars. The vehicle I purchased had to be towed to a…read moredealership for issues and I haven't had the car a month yet. Called Enterprise and was advised since it's been over a week they can't do anything about it. Even though I took the car back to them within 48 hours of me purchasing it because of an issue. I'm so disappointed.

I had to buy a car and they knew it, so they refused to answer any questions and just talked up the…read moresmug toad, Gary, who says he owns EVERY vehicle you look at, while responding to everything with "Yes, ma'am" but who doesn't meet a single request, while sitting there. It is obvious that his "Yes, ma'am" is his equivalent of a child's "la la la, I'm not listening". Highest pressure sales place who doesn't give a crap about the customer. I couldn't even get the Carfax on a single vehicle; each time I'd ask, Gary would sit there and say "Yes ma'am" and not do anything. I repeatedly requested information and would get "Yes ma'am" as he sat there doing absolutely nothing. He's a liar, and uses only high pressure techniques with ZERO response to the customer but "Yes, ma'am". After hours of getting nothing and not even comfortable or certain in decision, the lying "Yes, ma'am" toad, FORCEDe to take a photograph while crying after I repeatedly told him I didn't want one to which I got "yes, ma'am", and told him to stop touching me and got another "yes, ma'am" and then he wrapped his toad arm around waist and forced a photo with tears on face with me covering face. This place is disgusting and highest pressure EVER.

Great folks. Thank you Sandy Great service and if anyone…read moreis looking for a quality used vehicle, go see Sandy! Thank you God bless Benjamin T Mills

Phenomenal customer service. They had the car I wanted at a good price (better than the other…read moredealers in the area) and it's perfect! It was exactly what I wanted. I really appreciated their willingness to put the customer first and get me into the car I was set on. They aren't like most dealers who hassle you either. They let you be when you're shopping, but help you out as needed at the same time. I've referred friends and family to them repeatedly and not one person complained. Definitely recommend this dealer to anyone in or near Pensacola, Florida.

I've worked in auto sales for short of 15 years as sales and management. Recently brought my wife's…read morecar in for repair, the technician who worked on our car did great. My service writer did not return my initial call until 14 hours later, I had to call a second time to get a call back, when my wife and I walked in, not one person said hello. Welcoming people will cost you nothing, just saying. I was ready to buy a new BMW for my wife after she left, it was our 30th anniversary and I wanted to surprise her. I wandered on the lot long to look into some vehicles I would consider. No one came to help me, maybe they saw what they call in the industry " a one legged up" or someone who couldn't make a decision without their significant other. It was the wrong call that day, the last four cars my wife has had, she was nowhere near the lot. I am a firm believer that my car will not be worth more than it is, right now. So we will be trading soon. Just some professional and friendly advice... Everybody who owns a car will be buying another, it just depends on who they will be buying from and who their dealership will be. So please stop hiding from your customers and be kind enough to say " Welcome in, what may help with today".. Friendly, easy, and a good way to meet a prospect, they may not buy today, but it will help build your pipeline. The owner spends probably $500-$1500 in advertising per person walking in or calling, so salespeople a chance to make a living, after that service will make their living but servicing the new vehicle and doing a LOF and safety in the trade, in time, that customer will probably trade it in.. and if your my dealership, I will go back and refer my friends over the years. I'll get of my soap box now. I'm still in touch with a ton of people in the industry and instead of bringing my business to where I live, I'll probably have them drop ship what I buy and sell the trade myself since it's free and clear.

That additional context makes the review more balanced because it acknowledges what they did…read morecomplete while explaining why you declined the diagnostic. Here's an updated version: This was, without question, the worst BMW dealership service experience I've had, and I've owned BMWs in five different states. I scheduled my appointment more than a week in advance and arrived before the service department even opened for my 10:00 a.m. appointment. Despite already providing detailed information about my vehicle's issues when I booked, it still took about 30 minutes just to drop off my car. I left expecting that, at a minimum, my scheduled oil change and diagnostic for my door issue would be completed on the day of my appointment. My service advisor acknowledged they were busy and asked if I would be okay leaving the car through the following day if repairs took longer. I agreed because I was led to believe the work could reasonably be completed by then. I also asked to receive updates throughout the day and an estimate after the diagnostic. By 2:00 p.m., I hadn't heard anything, so I called and was told my car hadn't even been looked at. I checked again around 4:00 p.m. and was informed that my vehicle would not be seen at all that day. I was then told that if parts needed to be ordered after the diagnostic, they would likely need to keep my car through the weekend while waiting for them to arrive. This was especially frustrating because I had already described the issue when I made the appointment. If the dealership was that backed up, they should have communicated that before accepting my appointment or at least when I dropped the car off. Instead, I lost an entire day only to learn that no work had been performed. I live about 30 minutes away, work full-time, and planned my schedule around this appointment. Better communication would have made all the difference. My vehicle was finally ready around 2:30 p.m. the following day. The oil change and brake fluid service were completed, but I chose not to proceed with the diagnostic. After being told the necessary parts likely wouldn't arrive until the following Tuesday, I had an upcoming road trip that weekend and needed my car back. I also didn't want to pay for a diagnostic only to have the vehicle reassembled, return later, and potentially pay additional labor to access the same area again for the repair. I had also requested a courtesy vehicle when scheduling my appointment but was told I didn't qualify. Considering my vehicle ended up staying overnight and could have been held through the weekend, that was disappointing. If I'm paying dealership service prices, I expect the level of convenience and customer service that typically comes with them. What disappointed me most wasn't that the dealership was busy--it was the lack of proactive communication and realistic expectations. Rather than being upfront about delays, I had to repeatedly contact the dealership for updates, only to learn hours later that my vehicle hadn't been touched. The inability to complete even a scheduled oil change on the day of a pre-booked appointment is frustrating, but the communication throughout the process made the experience even worse. I chose Sandy Sansing BMW expecting the premium service experience associated with the BMW brand. Unfortunately, this experience fell well short of those expectations.

I rarely leave negative reviews, but my recent experience with Sandy Sansing Chevrolet has been…read moreextremely disappointing. I spent months searching for a Ford Expedition and worked with a salesperson throughout the day to complete most of the paperwork remotely because I didn't want to spend hours at the dealership. When I arrived, I was told the Expedition we had been discussing had actually been sold days earlier, even though I had been led to believe it was still available. Rather than leave after wasting my trip, I decided to give the dealership another chance because I had done business with Sandy Sansing before. I ended up purchasing a 2018 Ford Expedition Max Platinum that had been transferred from another Sandy Sansing dealership. By this point it was late, the dealership was close to closing, and I felt pressured to complete the purchase that evening rather than come back the next day. I requested the Carfax but was never given a copy to review. It was only quickly scrolled through on a computer. My test drive was also limited because the vehicle only had about two miles of fuel remaining. The dealership's own inspection report stated, "Has multiple minor oil leaks, wet but not dripping yet." I was simply told it had a few minor oil leaks. Within days of purchasing the vehicle, I received a low oil pressure warning, and an independent inspection at Firestone determined the leak was coming from the timing cover with an estimated repair cost of approximately $3,000. When I contacted my salesperson, instead of directing me back to the dealership's service department, I was repeatedly told to contact a mechanic he knew by the nickname "Sheriff." The only assistance the dealership offered was a vehicle detail because it had not even been cleaned before delivery. Other issues I discovered shortly after purchase included concerns with the air conditioning after I was told it just needed refrigerant, an intermittent running board issue, a rear washer that doesn't work, a detached rear defroster connection, and brakes that feel unusually soft even though the inspection report indicates the brakes and rotors were serviced before the sale. I also had concerns during the finance process. While I was still reviewing the electronic paperwork, the finance documents were submitted before I felt I had finished reading everything. That left me very uncomfortable. To add to the frustration, I was told I couldn't reuse my Florida license plate because it was over 10 years old, but the DMV later told me it was still valid. I also still haven't received my Arizona plate from my trade-in and continue receiving payment reminders from my previous lender because I have not yet received confirmation that my trade-in loan has been paid off. I understand that used vehicles, especially those sold as-is, can have problems. My disappointment is not simply that repairs are needed. It is the overall experience, the lack of transparency, the way concerns were handled after the sale, and the feeling that customer service ended once the paperwork was signed. I hope Sandy Sansing Chevrolet reviews this experience and works with me toward a fair resolution. At this point, I cannot recommend purchasing a used vehicle from this dealership based on my experience.

Sandy Sansing Chevrolet's BDC representative, Summer Anoai, contacted me on May 7th by text and…read moreemail in response to my request for trade-in value on my 2016 F-150. The email stated they were "excited to offer a firm price" on my 2016 F‑150 and encouraged me to bring the truck in for an in‑person appraisal to "get the most accurate trade value." The email also included a link to an online estimate range of $16,797-$19,469. I scheduled an appointment and met with a salesperson (Tory/Torie) on Monday, May 11th at 10:00 a.m. for the appraisal. After inspecting the truck, I was told the value was $9,000-$10,000, with the comment that they "could give more if I was trading." When I mentioned the $19,000 figure from the email I had received, the reaction made it clear that the in‑person offer did not align with the dealership's own written estimate or online valuation tools. The in‑person offer was less than half of the estimate range provided to me beforehand, which created a bait‑and‑switch effect for anyone relying on the dealership's stated "firm price" and online valuation tools. My experience was that the in‑person appraisal did not match the expectations set by the dealership's own communication. I want to note that I previously had a very positive experience with John Nudo at Sandy Sansing, which makes the discrepancy in this visit stand out even more.

After 3000 miles the motor started using 1 quart for every 70 to 80 miles. Warranty would not cover…read morebecause it is "oil consumption ". DO NOT buy Used from this dealer! Lost money, should have bought a new Toyota first.

* due to Yelp review character limitations, more context cannot be provided on this platform*…read more I purchased a 2018 Honda CR-V brand-new from Pensacola Honda and have exclusively maintained a single-owner service history here. I am a loyal customer whose family has purchased brand-new vehicles off this lot since 2000, including two for my adult son and three for my parents. In 26 years, Erika Nelson and Zane Priestley are the only individuals I have ever had an issue with. As an aviation mechanic/Quality Assurance inspector for the US Navy, I am professionally trained to inspect fluid, electrical, and pneumatic systems and audit line technicians. I know exactly how maintenance-induced damage, structural component integrity, and overlapping labor calculations operate. This interaction involved a blatant double-dipping labor scheme designed to extract unnecessary costs from a consumer they presumed was uninformed. The primary diagnosis was a factory defect: a leaking compressor shaft seal covered 100% by American Honda's 10-year warranty extension under TSB SB 23-040, hence, why I opted to go to the dealer and not fix it myself. My advisor, Erika Nelson's laughable attempt to claw extra commission was evident. She quoted a massive $939.37 out-of-pocket charge to replace an adjacent rubber discharge hose weeping refrigerant. After being told my repair would take 2 hours, that turned into the next day, and eventually turned into 3 days after the original vehicle drop off date. I requested a direct call from Service Manager, Zane Priestley, to discuss the billing, but my requests were avoided. My logs show I contacted the department 8 times before Erika finally responded. Once on speakerphone with both Zane and Erika, my expert mechanical knowledge was evident as they brought the line technician in, who stated that while the warranty seal requires disconnecting the discharge hose, he didn't have to "completely back it all the way off" to do the job, using a basic 4-clip plastic bumper removal to justify 3.6 hours ($645.88) of full standalone retail labor on a system already open for a corporate-funded warranty repair. The deception intensified during the teardown. An A/C compressor field coil is a solid-state electromagnet with zero moving parts. The shop's initial video notes confirmed the compressor clutch was engaging perfectly on arrival. It is highly suspect that a massive structural "crack" is suddenly witnessed only after the technician physically pried the assembly apart with tools. But now that compressor coil also needed to be replaced, of course. Instead of taking operational accountability for what any reasonable observer would surmise was shop-induced damage during disassembly, they wiped the part fee under a generic insurance code, then appended highly defensive, redundant legalistic disclaimers asserting the broken coil was "not related to the shaft seal" to protect their inflated billing. At checkout, Erika read a total of $899.66 over the phone but then folded and covered up the internal paperwork, only exposing the signature lines. The credit card terminal displayed $899.66, but a hidden 3% surcharge was forced on the backend, deducting $926.64 from my Navy Federal Visa without terminal disclosure. Running an override to capture a higher amount than what is authorized on the screen is a merchant violation. I calmly stated at checkout that I would follow up with American Honda Corp. and Sonic Automotive should they care to perform an audit. There is so much more to this 5 day evolution, but the takeaway is Erika's HPRO padding and commission incentivized manipulation of repair orders, coupled with Zane's substandard "management" ability May earn extra dollars here and there, but the credibility damage they do to a brand is priceless. I will share my experience with the two of them far and wide. While I intend to continue patronizing this facility due to my 26-year history with Honda products, I strongly advise all customers to highly scrutinize every single add-on and surcharge attempt at checkout.

Best price !!! Love my car. Definitely will buy my wife next car here. Thanks a lot.read more

I've purchased a car few months ago, and probably ive found the best dealership with the cheapest…read moreprices in the area and excellent quality! Recommend it!

Good ppl, fair pricing. Willing to work with anyones situation! In house financing requirements are…read morepretty simple, need Proof of Income(paystubs), Proof of residence (utility bill), and a Valid FL Driver's license of at least 6 months. Arguably the best cash deals around town.

From the owner: Pensacola Auto Dealers opened its doors as a family-owned and operated business. We believe in…read moretreating customers like family, the same way we wish to be treated by our customers. For this reason, our company does not apply the fees that other Auto Dealers such as in charging interest, finance charges, while others charge interest starting at 25%. We have always been, and will continue to be, a buy-here pay-here dealership.Our Mission is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE! Our inventory is ever-changing with new vehicles arriving weekly on Tuesdays. Vehicles starting at $500 down + are always available. Please call to get information on a more updated inventory status.

We brought, our new to us, Hyundai Kona into service without an appointment. We had recently…read morepurchased and were super frustrated with a maintenance issue so soon after purchasing from a used car lot. Allen Turner Service was amazing! They had the diagnostic done quickly, found the issue, set us up with a loaner in less than an hour. They kept us updated along the way with a narrated video during the repair. Highly recommended!! Justin and Emily seemed to go out of their way to make sure we were satisfied, but I have a feeling this is just how they work! Thank you so much! We have found our car's home service station.

I've had repeated issues with this place. Three years ago when I came here to get my gravel shield…read morereplaced they ran my 2019 Hyundai Accent through their car wash. When I got the car back the antenna was missing. I called a couple days later and they said there was no issue and said they could send the video footage of the car wash. They never did after asking twice so I gave up, but they did offer to fix it for $1,000. Today I came here for a simple break pad and break light replacement. One of the staff said it should take around 3 hours which is pretty long for break pads and a bulb but I was fine with reading a book and waiting for a bit. I told him I would wait in the building until it was done. What I didn't expect was for it to take 8 hours for this job. It's insane how slow the work is. My appointment was at 10 am and I had plans for the rest of my day but I guess those plans can wait since they needed a whole day to do an hour long job. Even the sales rep had "done by 3:30" on the paper yet I only got out of there at 5:45! The lack of communication between the staff with each other and the customers is baffling.