Good ppl, fair pricing. Willing to work with anyones situation! In house financing requirements are…read morepretty simple, need Proof of Income(paystubs), Proof of residence (utility bill), and a Valid FL Driver's license of at least 6 months. Arguably the best cash deals around town.

From the owner: Pensacola Auto Dealers opened its doors as a family-owned and operated business. We believe in…read moretreating customers like family, the same way we wish to be treated by our customers. For this reason, our company does not apply the fees that other Auto Dealers such as in charging interest, finance charges, while others charge interest starting at 25%. We have always been, and will continue to be, a buy-here pay-here dealership.Our Mission is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE! Our inventory is ever-changing with new vehicles arriving weekly on Tuesdays. Vehicles starting at $500 down + are always available. Please call to get information on a more updated inventory status.

Outstanding service just bought a 2008 Escalade on 20 March 2020! I was really pleased how smooth…read moreeverything went! Thanks Alphonso and Tom!

My wife and I purchased a 2000 Chevy van conversion in November 2018 and the entire experience…read morecould not have been better. From the greeting to the test drive to a deal we both liked, this was probably the best dealer car buying experience in our lives. Seriously. Nobody really likes "the dealer experience" and then meeting with the "finance guy", etc. but here it was an excellent friendly experience and we would recommend it! I have bought plenty of vehicles over my lifetime and know the difference between expectations (and price!) of a used car verses a new one, and we are totally satisfied with the vehicle, price and Gulf Souths Automotive customer care!

Great folks. Thank you Sandy Great service and if anyone…read moreis looking for a quality used vehicle, go see Sandy! Thank you God bless Benjamin T Mills

Phenomenal customer service. They had the car I wanted at a good price (better than the other…read moredealers in the area) and it's perfect! It was exactly what I wanted. I really appreciated their willingness to put the customer first and get me into the car I was set on. They aren't like most dealers who hassle you either. They let you be when you're shopping, but help you out as needed at the same time. I've referred friends and family to them repeatedly and not one person complained. Definitely recommend this dealer to anyone in or near Pensacola, Florida.

I have a 20 year old Honda & have maintained it well over the years. I took it in for a check…read moreengine light. They ran a full diagnostic & I paid 3K for repairs, as much as this car is worth. The very same day, the check engine light came on again, this time they quoted me 7K for repairs. If they had quoted me this originally with the first "full diagnostic" I would have made a different decision. I've trusted you for many years, but this feels like robbery and dishonesty. I won't be giving another cent to the Honda corporation.

This place shows a good face, but their techs seem substandard. I'm in there for the second $2k+…read morerepair for an oil leak in two months. After driving off the lot, brand new issue caused by their lack of care and working knowledge of J series (old!) models, Trying to say it is a totally unrelated issue and not standing behind their work. Their labor rates are crazy ($1,700 in labor for one day?) and of course they mark up their parts 15%. Check out the abundance of 1 star ratings. Maybe they should stop and pay attention to their obvious issues?

The sales agent was great I'll give her 5 stars. The vehicle I purchased had to be towed to a…read moredealership for issues and I haven't had the car a month yet. Called Enterprise and was advised since it's been over a week they can't do anything about it. Even though I took the car back to them within 48 hours of me purchasing it because of an issue. I'm so disappointed.

I had to buy a car and they knew it, so they refused to answer any questions and just talked up the…read moresmug toad, Gary, who says he owns EVERY vehicle you look at, while responding to everything with "Yes, ma'am" but who doesn't meet a single request, while sitting there. It is obvious that his "Yes, ma'am" is his equivalent of a child's "la la la, I'm not listening". Highest pressure sales place who doesn't give a crap about the customer. I couldn't even get the Carfax on a single vehicle; each time I'd ask, Gary would sit there and say "Yes ma'am" and not do anything. I repeatedly requested information and would get "Yes ma'am" as he sat there doing absolutely nothing. He's a liar, and uses only high pressure techniques with ZERO response to the customer but "Yes, ma'am". After hours of getting nothing and not even comfortable or certain in decision, the lying "Yes, ma'am" toad, FORCEDe to take a photograph while crying after I repeatedly told him I didn't want one to which I got "yes, ma'am", and told him to stop touching me and got another "yes, ma'am" and then he wrapped his toad arm around waist and forced a photo with tears on face with me covering face. This place is disgusting and highest pressure EVER.

I recently went into Bob Tyler Toyota looking to sell my Lexus outright and lease a new vehicle,…read moreand the entire experience was excellent. I am admittedly a bit pushy--I know exactly what I want and how I want it. The team here didn't blink an eye at that; they worked hard to figure it out and deliver exactly what I was looking for. I walked away getting an amazing amount for my Lexus and a great monthly price on my new lease. What sets this dealership apart is the authentic customer service. Dropping a large amount of money is stressful, and people naturally have their guard up. But everyone here immediately puts you at ease. It doesn't feel like a sales tactic; they are just good people who want to see you leave happy rather than just making money off of you. While I was there, I overheard the other reps talking with their customers, and every single conversation I heard was warm, genuine, and personable. The specific team members who took care of me went completely above and beyond. Victoriah was the salesperson who helped get me into my new 4Runner. She was incredibly kind, and we had a great time chatting about personal stuff throughout the process. I watched her juggle myself and another customer who was buying a car at the same time, and even with her hands full, she remained completely attentive. A true 10 out of 10! Then there was Hayden, who worked with finance and on the floor. I only spoke with him for a little while, but he was very nice, knowledgeable and gave me real hope right off the bat that we could get a great deal together--and they delivered. When it came time for the paperwork, Jason in finance made getting through everything quick, seamless, and thorough. He clearly let me know what the dealership offered for coverage but was never pushy about making me buy it. He was fun to joke around with, which made the final financial steps a breeze. Chris, the floor manager, was the one who made this deal happen and approved my numbers. I later found out he mentioned that while I was getting a really good deal on this lease, it was worth it because he knew he'd make a loyal customer out of me--and he was 100% right. Chris was great to talk to; we chatted a lot about business and cars. Later, when I came back to buy weatherproof mats and the retail desk wasn't open yet, Chris personally walked me to the back to make sure the parts got ordered. To top it all off, I was briefly introduced to Mr. Tyler himself. I made sure to tell him what an amazing experience I was having, and he said that's exactly why he tries to be there every day--to ensure things are running right. As a business owner myself, I respect that commitment to his business and his employees deeply. The personal touch matters the most in these situations, and Bob Tyler Toyota nailed it. As long as I live in the area, they have a loyal customer for life. If you want a stress-free, enjoyable car-buying experience, go see this team!

NEGLIGENT SERVICE TECH, DISHONEST MANAGEMENT, AWESOME SERVICE ADVISORS!!!…read more This dealership is the worst I've ever dealt with, only positive thing about them is the charismatic services advisors. SHOUT OUT TO BRANDI AND GREG FOR BEING THE BEST!!! Brought my truck in for periodic maintenance, was advised to replace my brakes pads also. Upon picking up my truck my steering wheel had excessive shaking, so I immediately returned to the shop. I asked to have a different tech look at my vehicle, as well as speak with a service manger, because I suspected my wheel wasn't put back on correctly. I was informed all service managers/supervisors had already left for the day and they still gave my truck back to the same tech. The tech, Jacob R, tried to claim it was a tire balancing/tread issue and added extra weights to my front wheels. However, prior to arrival my balance was fine, plus it was just checked. After picking my truck back up it still didn't feel completely right so I took it directly to Discount Tire only asking to change my lug nuts. Discount Tires lead manager and tech informed me my front tires were counter balanced and whoever did the job was just staking weights everywhere. I called the very next business day, asking to speak with the GM, but she was still out. The next day Victor, Service Manger, called me with the GM listening in but not responding. I informed him about all the issues and he seemed concerned and helpful. Victor asked me to give one day to sort things out and promised to make things right, on top of other things. The next day Victor called me, gave me a 30 minute window to call back, I called back with in 15 mins with no answer. After three days, I reported this to Toyota Brand Management, but unfortunately Victor is also the liaison for corporate and was making notes in the system saying he called me back two other times but he hadn't. The first time Victor called me he left a voicemail, the "other two" he never left a message, so he was trying to avoid me or clearly lying because I had zero missed calls or messages from him. Three weeks after not hearing anything from Bob Tyler the Line Supervisor called me, because Brand Management opened another case, however after all this it was clear the dealership and leaderslacked integrity so I decided to just cut ties. If you have similar issues don't hesitate to asks questions; if needed report it to Toyota Brand Management for their records and so they can establish a pattern. I did all my service with Toyota, a lot with Bob Tyler, for my truck and my wife's Rav 4. To include my wife just purchasing a brand new car from Bob Tyler two weeks earlier! I understand mistakes happen, but all I asked was for my brakes to be looked over by a second technician, after everything that happened. If you think your loyalty to the brand and this company will matter to Bob Tyler or his management team they'll surely prove you wrong in due time!

I've worked in auto sales for short of 15 years as sales and management. Recently brought my wife's…read morecar in for repair, the technician who worked on our car did great. My service writer did not return my initial call until 14 hours later, I had to call a second time to get a call back, when my wife and I walked in, not one person said hello. Welcoming people will cost you nothing, just saying. I was ready to buy a new BMW for my wife after she left, it was our 30th anniversary and I wanted to surprise her. I wandered on the lot long to look into some vehicles I would consider. No one came to help me, maybe they saw what they call in the industry " a one legged up" or someone who couldn't make a decision without their significant other. It was the wrong call that day, the last four cars my wife has had, she was nowhere near the lot. I am a firm believer that my car will not be worth more than it is, right now. So we will be trading soon. Just some professional and friendly advice... Everybody who owns a car will be buying another, it just depends on who they will be buying from and who their dealership will be. So please stop hiding from your customers and be kind enough to say " Welcome in, what may help with today".. Friendly, easy, and a good way to meet a prospect, they may not buy today, but it will help build your pipeline. The owner spends probably $500-$1500 in advertising per person walking in or calling, so salespeople a chance to make a living, after that service will make their living but servicing the new vehicle and doing a LOF and safety in the trade, in time, that customer will probably trade it in.. and if your my dealership, I will go back and refer my friends over the years. I'll get of my soap box now. I'm still in touch with a ton of people in the industry and instead of bringing my business to where I live, I'll probably have them drop ship what I buy and sell the trade myself since it's free and clear.

In case you're wondering their service department is still a train wreck. Apparently bringing your…read morecar in before they open with an appointment weeks in advance isn't even good enough to have your car looked at same day... would look elsewhere for any service because they could care less about valuing your time.