We live in Hawaii Kai (aka The Valley of Darkness), and the power has gone out repeatedly over the…read morelast few years. Since Eco Solar installed our Tesla Powerwall and solar panels, I genuinely don't know when it happens. No flicker, no beeping, no hunting for flashlights, the Powerwall takes over instantly and the house just keeps going. More than once I've found out we were in an outage from a neighbor texting me. The lights never even blinked. We shopped around and got quotes from several companies before committing. Eco Solar came in with the best pricing, and by a pretty good amount. What I appreciated just as much is that the number didn't move, it was a single advertised price, and that same number went directly to the credit union that helped me with financing. Michael French is who we worked with, and he's the reason I'd send anyone here. He walked us through system sizing and the Powerwall without any pressure, answered questions I'm sure he's fielded a thousand times, and was honest about what did and didn't make sense for our roof and our actual usage. He stayed reachable after the install too, which in my experience is exactly where a lot of companies go quiet. The install by the team happened in a single day, and all the permitting and paperwork was taken care of by the office staff, I barely had to do anything myself aside from the finance setup. The install is super clean and my neighbors have come by and asked who we used since it looks so professional. If you're a fellow Hawaii Kai resident and tired of the outages, or just tired of what you're paying HECO every month, ask for Michael. Can't recommend them enough.

As luck would have it, my previous updated review of Ecosolar would not be my last…read more After converting my system from running off of Sunpower/Enphase's microinverters to Tesla's inverter from my new Powerwall Plus, I had some worry about what might happen with a single point of failure. Midway through summer, I found that out when my entire system went down when it failed. I reached out to Chris from Ecosolar right away and let him know that I was having a problem and he started troubleshooting immediately. After some investigation it was determined that the inverter had to be replaced and after waiting for Tesla to ship out the part, it was replaced in a timely manner. I was back up and running again, until December when my system started acting up again, this time seemingly having a problem with one of the batteries. I contacted Chris again and let him know that I was having a problem again, and although communication was rough with the end of the year approaching and federal tax credits expiring, I had a service appointment scheduled for the first week of January. On their site visit, it was determined that my new Powerwall Plus itself had gone bad. They were able to start the RMA process with Tesla and told me it would be replaced, possibly with a new Powerwall 3, because the Powerwall 2 was end-of-life and not in production anymore. That meant they would also have to replace my original Powerwall 2 as well with a new Powerwall 3 expansion pack. They hoped optimistically that I wouldn't have to wait too long for the replacement. Fast forward to April and it did take longer than expected for Tesla to send them the replacements but the good news was that Tesla did indeed replace both of my Powerwall 2 units with a new Powerwall 3 and expansion. This did require much more work on the part of Ecosolar to retrofit than just unplugging the old setup and swapping in the new one, for my particular case, and I appreciate the extra lengths they had to go through versus just having to swap out the old if Tesla had just sent a Powerwall Plus replacement instead. I had been down for a few months but the upside is that I have a brand new set of batteries now in 2026. I would say my solar journey has been rougher than I expected it to be. Parts have failed. Parts have been replaced under warranty. Yes, I've experienced periods of time where my PV system has been offline due to failures, and had to deal with big HECO bills until those failures were resolved. I've had two Powerwalls replaced under warranty in the last 7 years (technically 3 since they swapped my still working Powerwall 2 with a new expansion pack), and an inverter. I had problems with weird glitches with power that kept tripping the Powerwall into thinking that I was experiencing a power outage, that Ecosolar's technician helped to diagnose and find out was actually a problem with HECO's underground service feed into my home (which was another years long adventure with HECO altogether). Sunpower's PV control system got booted offline and needed to be reset remotely. Each time I've had a problem I've contacted Ecosolar and each time they've addressed it to the best of their ability. Yes sometimes it takes time to get things resolved, and it can be hard to be patient. Tesla seems to take awhile to get things sent here but they have always come through thus far too. My additional cost for all of their warranty work and service over all this time has been ZERO. Every single problem I've ever had has been addressed. It's great if you can invest in something like this and never have a problem, but I understand that things happen when you're dealing with new technology, and it sucks but sh*t happens. But when you do invest in something as expensive as solar, it's good to know that I've invested with a company that takes care of it's customers.

Was having problem w/ our solar water heating - was not heating despite lots of sunny weather:…read moresystem was installed by Haleakala Solar which is only outer island now: they ref me to Hi Power Solar. Person there directed me how to fix the problem - phoning me the directions: I was able to find someone who could unscrew the back control area to flip the switch and get the system on again: this off site direction saved me lots of money !

Very disappointed with this company. Poor communication. Unfortunately, my solar is not working…read more It was installed by them 6 years ago. Was told they could fixed it. Given options how to fix it but given run around in regards the quote. No direct answer if they can help or not. Feels you have to begged ...

From the initial appointment to the final installation everything went very smooth & professional…read more Installers did a great job and got it done in one day. Aurite!

5 stars from the bidding process, through installation and service- these guys can't be beat! With…read morea fantastic warranty and quality installation, timely responses when we had any questions, I would definitely highly recommend these guys! For price, I feel like they were one of the higher quotes we received, but you get what you pay for. What sold me was the lengthy warranty that will still stand even if the company, or panel and battery manufacturers go out of business. We've had our system close to a year now and we've had no issues... the customer service team there cannot be beat as they respond promptly to any questions or concerns we may have. I also appreciate the fact that there was no high-pressure sale... just respectful and timely communications. Definitely worth calling them for a quote.

From start to finish the service was professional and timely. The installers were courteous and…read morehard working. Dan in sales was always quick to address all questions and provide documentation needed to claim the tax credits. Site inspectors were also diligent and courteous while doing their work. I highly recommend this company. There is a big difference between them and other solar companies I have worked with.

My experience with Island Pacific Energy has been exceptional and they deserve 5 out of 5 stars for…read moretheir ability to communicate well, provide a quality Tesla battery product and installation, and consistently keep me informed of the multiple steps and actions that were part of this install. Rory has been a solid salesperson looking out for us and making sure we were on schedule. Their office always called to confirm install dates, changes and also double checked via email. Finally, Jordan Bush as the crew chief was very good in doing the initial inspection and letting me know the next steps that would be involved. Their crew was prompt and let me know when they would be at our home to start. Always good to have confidence in the company for such a big investment. Jordan did the final hookup and left us with a great feeling we had installed something valuable. I recommend Island Pacific Energy to all who are looking for a solid local company that stands apart from the others that don't return calls, don't communicate well, don't follow up and make promises that aren't fulfilled.

Do not, I repeat, DO NOT waste your time with this company!…read more I reached out via email to inquire about an issue I had with our owned PV panels. The company who generated the photovoltaic solar energy system that was installed by another on island company on the home I purchased filed bankruptcy in Aug 2024! This left me with finding someone to come out and assess why my PV panels were not generating electricity and sending the energy to be used by my home or to be stored in our Tesla power walls. When I reached out I explained that the company who installed the system on our home told me via monitoring that I had micro-inverters that needed to be replaced. When PV Hawaii techs came to our home for a 'troubleshoot visit' they were unable to gain access to my PV panel inverter - which is from the company that filed bankruptcy! They pretty much told me the only thing they could do was gain assistance from the company who initially installed the PV solar energy system on our home, which mind you, already gave me a quote to restring our PV panels to a whole new inverter and then connect that to our Tesla power walls which would be thousands of dollars!! So, you're telling me that this company, PV Hawaii needs to reach out to a whole separate PV company to get this type of repair/work done!? They charged me $299 for pretty much coming out to my house and doing absolutely NOTHING. When I asked for a quote for them to restring my microinverters to a new inverter I was told via email that they were working on the quote. . . . I NEVER received a quote! Overall, if you own a business and find that you are unable to do specific type of work just let the customer know. Don't charge for services if those services cannot be done. And don't lie and say you're getting a quote together and then never provide a quote and ghost the customer! Stay far away from PV Hawaii and take your hard earned money to another business to meet your solar needs!!!!!

Follow up to April 14th post. I received a call from the owner of PV Hawaii and he was kind…read moreenough to listen to my complaint and allow me to express my frustration. He apologized for the service I received and lack of urgency with the scheduling technician in the office. He explained his position and his own frustrations in the business which I do understand since I come from the service industry. The defective part was ordered and once received, he personally came out to install and get my system up and running. He was patient and answered all my questions. My advice is, don't give up. Email is best so you have a paper trail of your efforts in case you need to pursue other avenues to get issues resolved. Thank you to PV Hawaii for doing the right thing.

I'm very satisfied with the whole process ,from the initial meeting with Julian, their sales rep,…read morethrough the necessary prep work, the installation and end results. After researching various solar companies I reached out to Julian as I've worked with him before and trust him. The employees were courteous and efficient throughout the installation. I would recommend this company should you need solar power for your home.

Update: Confirmed; they no longer support the products they sold just 5 years ago. Not a warranty…read morework issue--they lost their certification to do the work, or let it lapse. Junk product from a junk company. Original: SolarTech Hawaii does not support the equipment they install. Do not recommend; as other reviews have mentioned the poor support after sale is unacceptable.

Spoke with Chaleigh Reed regarding micro-inverter warranty…read more When Solar Help Hawaii replaced micro inverters in 2016 and apparently inputted the wrong address. ( two houses on one lot ) ( 440-442 ) Therefore Enphase would not honor the warranty. They said the micro-inverters had been moved ! Ms. Reed was extremely rude and unprofessional. Rather than trying to help, she ( relied ) on the fact that the same DBA was dissolved in 2017 following the death of her brother. Poor customer service................. Would not suggest using this company

The person that answered the phone suggested simple maintenance thing (2 minute) to do that might…read morefix the issue. And it worked.

Previous owner of my house I purchased here in Kailua spent $66,000 for a solar system that's in…read moremy opinion probably worth max $25,000 installed. Even then these guys are overpriced and unresponsive - I emailed multiple times to ask to get our electricity permissioned with hawaii electric so that we can sell back, they are ignoring. I was going to buy another powerwall thru them but now i'm not. AVOID at ALL COSTS! You can get probably 50% the price or more elsewhere.

I received a bill from this company, but no issues have been fixed. The system is still not…read moreconnected. Neither my mom nor I received a message or call from them to confirm the visit. I request a service for the week of August 22nd, 2025. It has been 4 months since the request service, but the solar is still not working. Is this the kind of service they provide to their customers? We have a loan of $80,000.00 for the 26 panels and 2 batteries and are still paying HECO an average of $300.00 since the connection. They said that our bill would be lowered to at least $30.00 a month, but we have never seen such reduction. I have complained before, and they mentioned high consumption was the reason. You based your calculation on the recent two months' electric bill to determine our needs, but you failed to deliver the promised $30.00 lower bill. My mom has been contacting them but there has been no response or call back. Both of us are frustrated with this long wait. I hope that this company will feel the same frustration that we have felt in 2026.

Had a broken solar water recirculator pump and they came out within hours same day to fix it! Great…read moreservice and great pricing as well! Thanks guys!

I have been helping my parents with their home, and noticed that the solar water panels on the home…read moreseemed to be leaking. We decided to contact several companies for a quote. Sean from Island Solar Service contacted me the same day, actually within an hour of me entering my information on their website. He was able to visit my parent's house the next day and provided me with a quote. We decided to replace the whole system, the panels and the water heater, since it was old. We were able to schedule the installation pretty quickly especially with a lot of homeowners trying to get their systems installed by the end of the year. Prior to the installation, Sean informed my mom of what needed to be done to prep the area for the install. Basically clean the area surrounding the existing water heater and the space needed. He called a week prior to confirm the install and to start the permit process. The team of installers arrived early that morning (7:30 AM) and was done by 1:00PM. They did a terriffic job. Through out the job they informed us as to what they were doing and were very professional. Once completed they went through the system to provide us with information and how everything worked as well as who to call if anything comes up. Overall GREAT service and value. Very painless process. I'd recommend Island Solar Service to family and friends.

If you're looking for a locally owned solar company with exceptional service without paying an arm…read moreand a leg for quality product then look no further. While trying to get our solar for our home we probably got between 8-10 quotes from large companies to other locally owned companies. Kevin and his team made this process a no brainer. He answered all my questions (which were a ton and all hours of the day) he never made me feel like I was bothering him. His crew that came to install everything took about 2.5 days and they were all local guys that were very friendly. If you stumbled across this review while you're looking for a solar company ... just give them a holler and tell them Riesey sent ya!!

We hired them to re-install 30 solar panels that were removed during a re-model project. The…read morecentral office was responsive & easy to schedule with. Good follow up. Service personnel were efficient, knowledgeable and friendly. The whole project went off quickly and without any drama. Highly recommend.