A big "Thank You" to Craig from Richard's Appliance in Salisbury for the repair work he did on my…read moredishwasher this past week. Craig was right on time, was friendly, professional and had the problem taken care of quickly! He also gave me a "tutorial" on what caused the problem and how to avoid it in the future. It's nice to find someone who really knows what they're taking about! I'll definitely use Richard's Appliance in the future! Jack Smith

I called about having a garbage disposal replaced. Richard's said they could come out the…read morefollowing day but, 20 minutes later they were at my door. He was in the neighborhood and just wanted to take a look. It turned out to be a bit more complicated than a simple replacement due to the age of the older unit. "Nope" he said. "You'll have to hire a regular plumber." That was not what I would expect to hear in this day and age. He had a chance to sell me disposal and charge me for a bad installation job. Instead, he took the high road. He did not even charge me for a service call. Before he left I asked for the number of a good plumber. Without hesitation he had the name and number in my hand. I called the plumber and two days later had a brand new disposal up and running. The plumber did say he would have to make adjustments to install the new disposal but he could do it in about an hour. In 45 min I was writing a check and my problem fixed. THANK YOU RICHARDS. I will be looking to you for appliances very soon. This is service you CANNOT GET at the big box stores. Shop Local.

The counter agents are very helpful. I've been going here…read morefor years. I'm a do it yourself or diy. Dugan has always solved my problems for me. They are the best plumbing supplier anywhere.

From the owner: Plumbing,Heating and HVAC wholesaleread more

The communication between the associates at this store is tragic. They had me wait half hour in the…read moreaisle for an associate to come help me who didn't work that day. In the least check on the customer if someone has showed up, it's such a waste of time

Horrible customer service. On 6/14/2026 at 1:30 pm the person who was working in the plumbing dept…read moredirected me to the wrong aisle. OK, things happen NBD. Upon asking same person if he could track down where the item was located because it wasn't where I was sent, he stated "Whatever" and dismissed me by angrily waving his hand and stomping off. Also, while I'm at it. Why have 2 staff standing at the self checkouts doing absolutely nothing? How about having them run a register? It's like this every time I go there. 2 staff just standing around gossiping. Go ahead and waste the money on those paychecks Lowes, my money won't go towards it any more :-)

Nobody better. Always fast and reliable. Always fixes the issue and gives options. Very easy to…read morework with.

Mike just left and I felt compelled to give him a well-deserved review right away. He had all the…read morecharacteristics of the best service professional you could ask for: 1. Polite 2. Extremely knowledgable 3. Patient with me when I asked a bunch of questions 4. Humble enough to not want to be a repeated saving grace (he was willing to teach me a bit about the issue so that I can fix it if it comes up again) 5. VERY reasonably priced 6. Tidy 7. Fast! 8. Reliable Mike fixed the problem with our dryer within 24 hours of us calling. granted it was a small and common problem, but he still made himself available right away and showed up when he said he would. I hope I don't have to call him again soon, since that would mean another appliance has stopped working, but I'm glad to know I can get good help if I need it (and at some point I'm sure I'll need it).

Today I went to Tri-City Sales in Ipswich, MA. To shop for new double ovens. It was a remarkably…read morepainless process! The woman we did business with is the sister of the owner (her name is Janet... ask for her!!) and she was very professional and competent. My parents had done business with her before and I was pleased to meet her. One of the big things that pleased me was that the disposable fee for my old oven is going to be less than $100 and the install is less than $300. I had gone to Doyon's in Gloucester earlier in the day and the quoted me $800 for the same service!! I will have my new ovens in less than two weeks. It will be great to have it done since I replaced my cooktop last year (took the gas out and put an induction top in).

"I had an absolutely fantastic experience at Tri-City Sales in Ipswich! I was in the market for…read morekitchen appliances and was immediately impressed by their huge selection. The staff was incredibly knowledgeable and professional. Chuck H was particularly helpful, patiently answering all my questions and guiding me through the different options without any pressure. Their expertise made a potentially stressful decision easy and straightforward. Not only did I find the perfect appliances, but their prices were great and very competitive with the big box stores. The entire process from browsing to checkout was smooth and efficient. It was easy to arrange delivery around my schedule. I highly recommend Tri-City Sales to anyone in need of home appliances! I will definitely be a returning customer."

He was very rude over the phone. He actually laughed at me when I asked to repeat the charges…read morebecause I wasn't grasping how he charged. Not professional at all. Don't waist your time!!!

I John B laundry…read morerepairs came here on time and fixed my dish washer.He did a timely repair. I appreciate everything about John Laudrey Repair.

Purchased a new dishwasher from Mass Appliance. Great service from Mark who removed the old one and…read moreinstalled the new one all with 2 hours. Bob, the office manager was terrific to do business with and always followed up to assure we were pleased!

Called Mark in for a home visit , said my washing machine was on its way out and that he had one in…read morestock I would like . I paid him up front and have not seen him since . It's been nearly 2 months now and several calls asking about the whereabouts of my washer . Scheduled to drop offs both times there were no shows . I still don't have my washer but they have my money . I would never use again

Are you kidding me. I just walked into buy a grill and they told me they had no one to help me. I…read moresaid should I go to Lowe's and the guy said yes.

Hot our kitchen cabinets there from Sandra and other items for renovations and we've been very…read morehappy with the products and service