I recently had the pleasure of working with Morgan Jewelers and I am beyond impressed. I needed a…read morecustom piece of jewelry on a very tight timeline, and they went above and beyond to make it happen. I brought in an engagement ring that I wanted to redesign + reuse some elements of it to create my wedding band - complicated to say the least, Morgan Jeweler's made it easy and it was reasonably priced! From the warm welcome to the patient design process, their attention to detail was outstanding. The final piece exceeded my expectations in every way. If you're looking for a jeweler who is skilled and truly cares about their clients, I highly recommend Morgan Jewelers! Their exceptional service has made me a loyal customer for life. Thank you for creating something truly remarkable!

They are very friendly and long time residents of the area. They are a little pricy, but I would…read morerather support a local business than a large chain. We had a ring resized and they did a good job.

Back In the beginning of April my friend was looking for a locket that she could engrave her…read moreinitials on and put her in. We went to NH one jewelry store was very nice we shop there often they just did not have anything the other the sales person was very young and rude. So we left and decided we would go on a search for a locket. On the way home I thought about Royal Jewelers. We had never been to the store but someone I know spoke very highly of it. So I called the store explained what we were looking for. The saleswoman sounded excited as she said they had just the locket they had it for awhile. We asked Margaret to hold it for us. We went a few days later and it was exactly what my friend wanted-mind you this was a small purchase under $500. Margaret treated us like we were buying an expensive piece. She was so helpful and genuine. My friend purchased it and they had it engraved it came out perfectly and before the engraving was authorized Margaret sent an example over. The store is very beautiful, and Margaret is a gem herself. It was a great experience, we will be back.

Absolutely avoid this business. I cannot caution you strongly enough. Absolute incompetence verging…read moreon malpractice. They're just there to push metal and rocks with no genuine concern for the customer. My wife went to Royal Jewelers with her engagement ring and the ring marking the birth of our daughter. She's had them for 27 and 24 years, and she left with both rings destroyed and needing to be rebuilt from scratch. The rings were joined together and she wore them often, but this past time she wasn't able to easily remove them. She wanted them resized and expected they would remove them by cutting them, easing them off and then add a small section to make them larger. Instead, after they were cut, their senior "expert jeweler" went after them with two pairs of pliers like he was using the "Jaws of Life" and tore open a 1/2-inch gap in the ring putting sharp bends and scratches all around the ring, including hard bends in the settings and basically destroying the entire ring set. Now she's home in tears with her ring, absolutely ruined by this yahoo, and needing it to be rebuilt from scratch. To make their failure even more painful for us, the ring was originally made by a good friend of ours who has since passed away. He was an actual professional jeweler that I'm certain could have easily have managed this task. When I called to speak with this jeweler, I got a complete song and dance of "Well I had to be careful not to cut her finger with the sharp edges" and "I told her some of the set stones may come a little loose". Seriously? He should have told her "I'm going to open up your ring like a pinata and you will never wear it again." And the nonchalant attitude of not my problem "well these things can happen" I got from him on the phone was beyond the pale. He could have easily slipped a thin strip of stainless steel under the cut to protect her and eased the ring off. Or, he could have cut the ring on both the left and right side so it would come off in two pieces. This is a simple job that just needs some care and can be done in many ways. Royal could have done better with bolt cutters! So, I would say to any potential customer, Royal Jewelers may be suitable for retailing pre-manufactured items or working on costume jewelry, but for anything with sentimental or monetary value just stay away. And to Royal Jewelers, I just say this, if you cannot do a job right, then just say so and don't take the job.

Great service. Trustful family business for over 50 years and owners are so honest. No worries…read morehere! Jewelry Repairs, watch batteries, great selection of engagement rings with choice of Lab diamonds also. Great boutique items - one stop shopping! Prices are great. They will work with you and design with you while staying within your budget. Suzanne, Kim and Ashley are great!

Brought my engagement ring to be repaired. When I picked it up, it was not my ring. The band was…read moresignificantly smaller in width .( original band was platinum, what I got back was NOT platinum )The clerk swore it was my original band. Trusted their professionalism and a year later my band bent and broke. Extremely disappointed.

Was busy when I went in but they resized my ring quickly, about a week, and at a decent price!…read moreThanks!

Super friendly and honest people. Came in for a repair on my jade necklace and they took care of it…read morequickly and the price was super reasonable. Thank you!

This is a very small store with an extremely friendly and helpful owner offering a wonderful…read moreselection of eclectic, slightly offbeat but very tastefully done handmade jewelry at moderate prices. Royal Jewelers across the street may carry twenty times as much inventory (at twenty times the average price) but I rarely find what I'm looking for there whereas I never seem to leave QP without the perfect gift in my pocket.

I love Kay, the owner, and I love this boutique…read more I have been buying my partners and family gifts here for over 5 years and it's the only jeweler shop where I know I'm guaranteed to find something funky or elegant that suites my and my loved ones eccentric yet sophisticated tastes. Just for cultural perspective I'm a 41 year old healthcare/tech entrepreneur, I am in the heart of the art, maker and innovation community. I live with 2 younger tech professionals, a programer who works in startups, and who is also a profesional electronic music DJ on the side and the other who creates high end audio systems as his day job and LARPing events for children and adults on the side. My landlord lives in the same building and she works as artist's business coach and is a local art impresario and her partner is a ex financier turned Buddhist priest, their single roommate is a professional painter who also runs gallery events and has a weekly local television show about art, culture, tech and politics. We all live and work in the Cambridge/Somerville area. In other words I have plenty of access to high end jewelry here and yet I drive 30 min each way to see Kay, and get her expert counseling and amazing fashion forward pieces. Her stock is amazing, there are items that are conservative enough to wear to premier healthcare workshops and government meetings, even formal inaugural balls, and items that you could wear to a punk/electronic music venue in Brooklyn. And what's amazing is many of the pieces are so classy and so artistic you could actually wears the same pieces to both of these seemingly polar extremes. At least a third to over a half of her stock is made in the US and some are even more local to our region. And some is also from overseas, I was actually treated to be introduced to one of her artist/suppliers from Tel Aviv as I was leaving yesterday, he makes beautiful hand wrought silver items... incredibly elegant and gorgeous! Every time I visit (and sometimes I visit multiple times to make a single purchase as I'm discriminating and often have a hard time choosing) Kay spends between 30 min to an hour helping me find the right pieces. I pull up pictures of my partner so Kay can help me match color/style to my partners hair, completion and clothing style. She then helps me decide on wrapping and presentation and then send me home confident and excited to make my special ones explode with happiness. I hope you will be as happy as I am, but I will be shocked if you aren't!

A Tale Of Two Rings…read more I went into Longs with a friend who was shopping for a ring. She tried on quite a few diamonds and gemologist, Retno, was super helpful. Then I spotted a second ring that seemed perfect for my son and his fiance. Retno took some time with me to look at the second ring, and she treated my son like royalty when he came back a few days later to buy it. I won't mention which is which, but one ring was a much more substantial purchase. Nevertheless, both people received star treatment from Retno. She even appraised the ring for my son while we waited. Incredible service and she made a special day even better than we could have imagined. And the ring? It fit perfectly and looks lovely - and of course she said yes! Thanks, Retno and Longs. We hope this is the beginning of two beautiful relationships!

I stopped by Long's to have a watch I purchased appraised for insurance purposes. I did not buy…read morethe watch at Long's and was willing to pay to have the watch appraised. When I asked about the appraisal, the first questions from the Long's representative was "did you buy it here?" When I said no, their entire attitude changed. I was persona non grata. I was nobody. They could have cared less about my business or interacting with me. They told me I could go to the website and schedule an appointment in late January Before I left I asked where their watches were as I thought I'd take a look. The representative pointed towards them. I walked over and there were 2 salespersons there, neither of which asked if they could help me. I just left. Won't go back. I buy 2-3 watches a year but it won't be from Longs. They might want to watch "Pretty Woman"....mistake...huge mistake.

I have a custom silver guitar pick I needed to be mounted to a chain. They drilled the pick and…read moreadded a hoop. They also cleaned my silver chain. Both the chain and the charm look perfect.

What a great shop to find! Adam was so very helpful and kind...getting a knot out of my fine chain…read moreand repairing it in record time. I appreciate his customer services and dedication to putting the customer's needs and desires first. Well done, Adam! I can't wait to wear my repaired chain again! Val W.

just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

I'm truly sorry to write this review, but my patience is gone. I have had continuing issues with…read morepoor communication - calls and texts not being returned, prices not being provided, etc. It hasn't been just once or twice and it's unprofessional and uncomfortable to have multiple pieces of jewelry there and no one replying. Over a week ago I received apologies but it is still happening. It only takes a few minutes to reply - saying you are busy is not an acceptable excuse. Additionally, one item was not completely repaired the first time. Frustrating. It's disappointing to read good reviews and have this kind of experience. I've left another message and sent another text - PLEASE reply so that I know what is ready so I can pick up my jewelry.