I absolutely love this location. It is incredibly easy to access lots of street parking and it's very dog friendly. I had a necklace that was broken, when it was actually given to me a year ago. I walked in and the wonderful sales gal, said, no problem. I can replace that for you right now. It took all of two seconds and we were out the door. I did have a chance to look around and see some very special pieces that I want to purchase for the future. read more

gorjana - I absolutely love this piece - Jewelry Near Me - Laguna Beach, California

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Rim Sung costume earrings are fantastic- they came from Gorjana Jewelry store- I live in Sebastian,Fl. read more

gorjana - Rim Sung gorgeous earrings from Gorjana Jewelry store . These are costume but the GOOD stuff. - Jewelry Near Me - Laguna Beach, California

I stopped by Gorjana on Jan 15th at the Laguna Beach location with my daughter because I was having an issue with a gold necklace I bought a few months back. The two gals working were so kind, patient, and helpful. They made the experience easy and pleasant, great customer service! read more

Out of all the stores this one is definitely my favorite. I really love their jewelry, you can dress it up or down. The only part I don't like is the sales associates are fairly pushy to sell items and it's a bit too much for me. Great prices for what you get. read more

gorjana - Jewelry Near Me - Laguna Beach, California

Store manager Victoria always does an awesome job.Very friendly, very helpful. Jewelry is reasonably priced and beautiful. Fun to wear and fun to layer.Highly recommend this store. read more

This is a two-part review, because the jewelry receives 4 stars, but the store's availability and communication receives 2 stars Jewelry, 4 Stars: In terms of product, Gorjana makes decent inexpensive jewelry that will hold up against discoloring for a reasonable amount of time. And they've started to make affordable higher quality jewelry with gold, which is quite simple and pretty in their style. Store Availability and Communication, 2 Stars: It is graduation season and after doing a good amount of research online my significant other and I decided to pick up a 14 karat gold and opal necklace at Gorjana for our graduates' gift. We planned a visit to Laguna Beach and store hours were listed until 9 PM all of the major days of the week. We checked multiple sites and those were the hours. However, we arrived just before 6 PM in a Tuesday and the store had obviously been closed for an extended period of time. Signboard in, lights off, no notes on return, no clients, waiting, no one in the store, signs of life off. it is safe to assume that all posted. Ours are wrong. We were now late on getting our graduates gift. Very disappointing and easily fixed via better communication and updates. read more

Update: I experienced amazing service at the Fashion Island store! I recommend going there for any of your customer service needs. Truly grateful to them. Truly disappointed in the customer service or lack thereof in Laguna Beach. I had a gift exchange from a while ago, and she wouldn't even look at the brand new necklace with tags that is still sold on their website. Zero consideration given for my situation. I expected more from a family business with a happiness guarantee. read more

Cute store in Laguna Beach. Very delicate jewelry that I got for my daughters. The staff was very helpful also.

Popped in to get two birthstone coin necklaces as gifts. I called the store prior to arriving to ensure the items I wanted were in stock. Bri was very friendly and wrapped everything beautifully. I received a personalized thank you email for my purchase and our conversation a few days later--how thoughtful! I've only gifted one necklace so far, but my friend absolutely loved it! As a gorjana fan myself, their jewelry is great quality and value (especially with the deal if you purchase two). I will definitely be back, especially for Bri! read more

Excellent customer service and beautiful dainty pieces! They stand behind their products as well. Highly recommend. :)

Terrible sales person, that brunette saleswoman or person just had bad vibes toward us. I was shopping with my cousins and we realized quickly they didn't greet us but the other people (I'm half asian) who were white and dressed nicer than us (i didn't dress up that day, im local and don't need to be flashy all the time) they didn't ask /offer any help to us but offered help to the other white customers. Then my cousin saw the 2 saleswoman look at each other and shook their heads at us in disgust. If my cousin informed me before instead of after we left the store, i would have not purchased anything. Those 2 saleswoman were not a good representation for this business. I love gorjana and most locations but this location specifically was just terrible. No need to judge a customer by their looks or race, it's embarrassing for the brand. read more

Usually would go to the spectrum location but was curious to see this one. My experience was ehh at first one girl said hello which was nice but then my friend and i were kinda hoping someone would approach us a little more because we had questions. Thankfully Rachel did! Rachel was such a sweetheart and spent a good amount of time with us. she really dedicated helping us, showing us things, offered rose and cute little donuts. I plan on going back because of her! My friend and i truly had a lovely experience because of Rachel. She gave us a raffle ticket and did our aura reading! We had so much fun! read more

gorjana - Mini baby donuts - Jewelry Near Me - Laguna Beach, California

They don't take cash at all . I did not like that at all . This is America, they should take federal money ! The product is beautiful but the cashless idea put me off . The manager was very nice about it but I won't go back because of that . read more

this location is so touchy, they can be so nice sometimes and so rude other times. i have spent so much money here a countless amount of times and this location is just the worst. last summer they had the best crew. if you want good service and a good selection just goto the irvine location. read more

I have bought 20 gifts here in the last month. No more!! Making me wear a mask ? Stop. This is not Germany. We must stop supporting these businesses. I bought $4000 in gifts in a month. No more!! Stop supporting Communist. read more

Broke my necklace and called them to see if they could fix or exchange and they said to come right in. Once I came in it was super easy she just made sure they had the same necklace and I was out the door within 2 minutes. Great service. read more

UPDATE - I am writing this update based on a fluke encounter I had with OLIVIA. Yesterday, I was on my way out and the clasp on my Gorjana necklace wasn't working. I quickly decided to pop it in my bag and after my appointment in the South Bay see if there was a location nearby to exchange the necklace. Turns out there was a location right next door to where my appointment was, and what I did not know is that it was opening weekend. I walked in, everyone said hello, then after a few minutes Olivia approached me and asked if I needed help. I explained the issue with the necklace, she examined it, agreed the clasp was malfunctioning and asked if I wanted an exchange or return. I asked for an exchange; she pulled a necklace off the display, checked the clasp, and with no fuss took the old necklace back and handed me the new one. I was so pleased with the service, I excitedly thanked her and started to tell her about my experience at the Long Beach store, well before I could finish, she recognized me and admitted to being the one that helped me with my return that day. At first, I was taken back, then Olivia proceeded to express her heartfelt apologies about what had happened, and that I walked away having to carry that experience with me. She explained her side of the story - which I accepted - and her sincerity really touched me. It is so rare that we get to have these follow up discussions, and that the stars align for her and me to be at the MB store that day is quite fascinating. I am so glad we were able to chat, and I think we both walked away feeling better. I am not revising my rating because there were still 3 other associates involved, and I know nothing of how they felt about that day. But I feel it necessary that Olivia get the credit she deserves, because she could have easily not identified herself and avoided that conversation all together. Kudos to you Olivia!! read more

One of the first gorjana locations I had ever been to. Super cute store, love the cleanliness and the way it's decorated. The sweetest girl helped me with my purchase. Love gorjana especially because they're from Laguna Beach originally! read more

Very strict return policy. Purchased a birthstone bracelet in advance of the birth month and the store will not make an exception to return or exchange an unopened gift still in it's original packaging. Poor customer service. Do not purchase gifts in advance. read more

The brunette sales woman (didn't get her name) was incredibly rude at the Laguna location. I have purchased so much from Gorjana and love the brand but this sales person should not be a representation of the brand and should not be in customer service. No one was in the store and she was anything but kind, within seconds she was rude. Will not be going back to this location read more

Honestly, one of the best customer service focused environments that I have ever shopped. I was greeted immediately when I walked in by Caroline and then assisted at different points by Taylor and Claire. They were so sweet, welcoming, friendly and attentive - no one was disingenuous, overbearing or pushy. They allowed me to try on everything that I wanted to, at my own pace, which I really appreciated. I had the intention of getting a pair of earrings and a necklace, but ended up getting much more than that. I also came back the next day and was treated in the same friendly manner as the day before. I work in luxury retail management and I would happily hire any of these lovely ladies to work with me. They embody all of the qualities you are looking for in a brand ambassador. Gorjana, if you read this, please know that your beautiful boutique is in the best of hands. read more

I've been a loyal gorjana customer for years now and have never had a problem at any of their stores. However, at this location the sales associate didn't even greet nor even look me in the eye while I was browsing in their store. She helped several other people and never once even acknowledged me. I felt as if she didn't even care that I was in the store. They really need HR training. I have never felt like this in one of their stores and I was devastated that this was the experience I had at the OG store. read more

Went here today to see the original store and hopefully buy something from the summer collection. Called the day before to check what time the store opened. Arrived at 12:01 pm after having breakfast. Doors were locked and after we waited for a bit the girl put up two fingers. Not sure what that meant. The sign outside had the COVID-19 requirements before entering. Finally she let us in. The part about the mask said recommend not required. Even though we were going to put on our mask the sales lady rudely told me to put on mask. She was standing there unfriendly and watched us the whole time. Very uncomfortable so we left. The San Francisco store was a whole different experience we loved it there. More selection and better costumer service. This store didn't have any of the things we had hope to buy from the summer collection. Nice looking store, but not a good experience. read more

Very pretty shop in heart of the village of Laguna Beach. Great customer service. The eye candy is beautiful. Enjoyed my visit. I found the perfect earrings! read more

My friends dragged me in here a few years back. One had seen it on the Real Housewives of OC or something. I'm not a huge jewelry person, simple, understated and pretty much ALWAYS silver. (Gold clashes with my skin tone). Kicking around the store and the gemstone bracelets caught my attention. The colors were amazing and the meanings behind them and what they brought you were irresistible. I was only going to buy one. I bought three and immediately fell in love with them. Went home and over the next few weeks I bought 7 more! I simply love them to the point that they are a staple in my everyday look. I never go without them and get so many compliments! Every now and again one will break after I catch it on something like a cabinet knob but they are wonderful about replacing them! I'm totally in love with these bracelets and I don't fall in love with anything! Except Zac Efron but I mean, come on, look at him. Thanks Hannah and Gorjana! read more

Taylor helped me at the Laguna shop. I came in knowing exactly what I wanted (the Chloe Charm Adjustable Necklace in Silver) and since it was my first time in there, I didn't know where to find it immediately. Taylor knew exactly what I was talking about and got it all wrapped up for me. My first Gorjana purchase and I LOVE it! Clean and simple jewelry is my go-to, especially in silver. I've been following Gorjana on IG for a while now and finally got myself in store to look around. The shop is very cute, minimalist, and clean. Thank you, Taylor! :) read more

gorjana - Chloe Charm Adjustable Necklace in Silver - Jewelry Near Me - Laguna Beach, California

Shipped fast and customer service handled an issue quickly. I got the Parker Layering Set. I like gold that is a little more subtle so I'd prefer 14k. The dog tag necklace is nice, but the chain necklace is a little too bulky, and I don't understand the theory behind the the clasp - I fear it will wear out fast. We'll see... read more

Horrible customer service. The jewelry looks cheap. The gold is so yellow that it looks like it's fake. I have been trying to get my refund processed for two months. When they received their product back they said it will take an additional 10 weeks to get a refund. If you want good quality jewelry with great customer service buy Kendra Scott. Gorjana is crap. read more

Beautiful elegant timeless jewelry. Efficient and effortless choices. Yasmeen was delightful, helpful, attentive, and kind. I'll be back.

The service at this location is amazing. They have a wonderful selection of pieces. It is my go to for birthday presents and if I'm just looking for a little something to add to an outfit for going out. Everyone is so friendly and helpful. read more

Great selection of jewelry, very helpful sale associates. Love their on site engraving option. In and out in 20 minutes with a great gift. Glad this place is local. read more

I purchased a necklace here today and in hindsight, I wish I had waited to purchase it in Scottsdale, Az where the sales clerks are so friendly and helpful. The sales clerk in Laguna Beach was not friendly at all. read more

Simple wearable and unique pieces. The flagship retail store in laguna is refreshing. The staff are incredibly helpful and sweet. Want to buy everything here. Will return. read more

I had to give a shout-out to Yasmeen and Sydney at this location. Yasmeen, especially, is SUPER-empathetic and kind and SO helpful! I purchased a LOT of jewelry @ gorjana in Fashion Island for a vacation. When I got home, for reasons related to Covid, I didn't return the items I ended up not using, immediately. When Day 30 hit on Sunday this past weekend, (last day to return), I had gotten food poisoning 2 nights earlier and was in bed all day. My fiance called and asked if I could return 1 day later, and they said yes, and I went on Monday. When I went to Fashion Island Monday, the store was closed early, due to the fires. I called Laguna and talked to Syndey and she said she understood and she'd help me in case I went back to Fashion Island on Tues, and they wouldn't help me. On Tuesday I went back to FI, to return the items. The girl who helped me, told me she had to get manager approval to do the return. She called the manager, who said that she needed Director approval, but the Director could not be reached. I stood there, super-frustrated. I wasn't sure what to do....come back again on Day 3?! Ugh. I stormed out of the store, angry. I immediately called Laguna and asked for Sydney. Sydney wasn't in but Yasmeen answered. I was so lucky she did. I explained the situation from start to finish. She was very empathetic and understanding. She said she'd help me. She told me I could return at Irvine Spectrum so I left Fashion Island and drove to Irvine Spectrum. On the way, Yasmeen got the approval I needed to return the items. If it was not for her, I would have ended-up with no plan and not sure what I would have done to get the return processed. It was a LOT of effort, but I am glad Yasmeen was there to assist me in a professional and compassionate way! read more

Had a wonderful experience today. Hannah helped me and she was so patient, taking out pieces from the back so I could see different stone options. Beautiful and affordable jewelry. read more

The is a great place for cute and affordable jewelry; the people are very nice; I had a bracelet break about 6 months after I bought and they gave me a new one without any problems. Love this store! read more

I'm absolutely obsessed with everything Gorjana! Their jewelry is lightweight, delicate and designed to be layered and worn multiple ways. When I walk in I can't help but pick up a new necklace or bracelet for myself or a gift for a friend. read more

Delicate, beautiful and timeless! I've just made a large purchase and I couldn't be more ecstatic. You can wear the Gorjana pieces dressed up or down. They're truly fabulous for any occasion. Alyssa helped me in choosing a bunch, and I'm quite pleased by the prompt and passionate customer service. Highly recommended! read more

I had purchased 3 the $38 power gemstone bracelets from Nordstrom before adding more to my b-day wish list. Now I own 5 of these bracelets and I've had to return a total of 2 with a 3rd return pending. I returned the first one ($38) due to the string/thread breaking in half. I went to the Gorjana store in Laguna Beach and the first exchange went fairly well. The employee was friendly, helpful, apologized, and allowed me to exchange it for one just like it. Ok...all is well and I walk out happy. Two days later I realized that the another one of the ($38) ones was not holding it's size adjustment and became more and more loose throughout the day. A week later, I returned to the store, saw the same employee and expressed my concern with the loose fitting gold accent bar. Long story short, she pulled approximately 7-10 of the exact same bracelets from the back and agreed with me that the gold accent bars are strong on some and very weak/loose on others. After trying at least 20 different ones, I thought I found one that would suffice as an exchange. TODAY I woke up ready to add my power gemstone lolite beaded bracelet ($58). As I headed out the door, I heard a bead hit the ground. One of the very small gold balls at the end of each of the 4 strings completely popped off. Luckily I found it on the ground and kept it so I can take it back to the store. I've been to the store twice now to exchange and now I want to return my favorite Lolite beaded one because I'm upset. I don't even want another one. Who knows if they thing I'm trying to pull some scam and get a new bracelet, but I do know that 3 of the 5 bracelet damages were NOT a user error problem. I'm actually quite gentle with them. I'm going to do my best to return for the third and final time to get my money back. Even if they only gave me store credit, I wouldn't purchase another piece because I'm sure the problems will just keep coming despite how many exchanges i make. The gemstones may be good quality, but the rest of the pieces on the bracelet are very low quality. Don't waste your money. There are many other jewelry designers who make higher quality pieces around the exact same price point. Shop around before you spend your money here. read more

wow! Needed a special gift for 2 amazing ladies and called from Indiana and picked up personalized, custom gifts when landed next day in Cali. The sweet gal on phone helped me pick perfect gifts, got the custom engraving perfectly finished and helped me look like a great gift giver! SO thankful!! 100% sure I'll be back!! read more