I get my services done there and it has been extremely successful. very fast and great ge teamread more

After having service at the downtown Minneapolis location, dirty hand prints were left all oven my…read moredoor interior and entertainment console. More importantly, items were missing from my car, including a portable battery jumper/air compressor. Not at all cool, boys.

If you are looking for honest people to do reliable, affordable and quality work on your car then…read morelook no further. They were able to get my daughter's car in, fixed and back on the road in less than one entire afternoon.....of course this was also in the month of December, during a snowstorm and her car had been encased in ice and snow from being broken down. Not an exaggeration!! The guys are super friendly and were happy to answer all of our questions. As a recent transplant to Minnesota, I am thrilled to have been recommended to this business from a neighbor. True gem!

Small place but they communicate reliably and they got my oil change done within a couple hours…read more Was cheaper than most places I've gone to and it was nice to support a local place.

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

My tire had deflated on my Saab…read more I dropped my vehicle off and within a couple hours they called me back, said my tire was fixed, and it was ready for pickup. This was the fastest and best valued repair I've ever had from an auto shop. They have my business indefinitely.

Amazing guys. They actually went through everything that was needed. They made recommendations at…read moreno charge. Plus they even told me things I didn't need to do on my truck that the other place was going to charge thousands for. These guys are very fair and honest people to work with.

WORKU IS AWESOME POSSUM! He is honest and he will charge you the right price. I went to TirePlus…read moreand they were going to charge me $100 to fix the hood of my car. I needed other repairs, I stopped by Worku and he did the oil change, brakes (i think), and when I went to pick up my car he had fixed the hood, he said it just needed to unscrew the lock and put it back again and some oil. DID HE CHARGE ME EXTRA? no! IDIOTS At tireplus. My only wish is that he had more hrs in the weekend, but he needs to rest :)

I have been going to Worku at Great Brakes and never had any issues. However, the last time I went…read morein to the shop was for an oil change, new alternator, and an overall check on the vehicle. When I picked up my truck they said they checked everything and completed what they needed to. That same day I got an engine knock and took it to a mechanic in the area I was in. He let me know there was barely any oil in my truck and my engine was shot. When I asked Robel about it (Workus son) he stated they forgot to take care of the oil. When I asked Worku how he plans on fixing it he basically threw me out of the shop. I took a 24k hit and they did not care at all. If you go this shop do yourself a favor and document everything!!!

I called to schedule an appointment for a flat tire. They asked me to drop off my car and said…read morethey'd fit it in between appointments--and they had it done within 2 hours! The staff was super friendly, and the pricing was very affordable. Highly recommend!

I went there recently because of a staple in my van's tire. Right from the first phone call, they…read morewere amazing. Very honest about how busy they were and the timeframe needed. When I went the next day, they told me what time they could take me and had me come back rather than waiting. They took the van promptly, did the work quickly, and went way above and beyond to make it an amazing experience. I am already recommending them to everyone. They are honest, kind, and more than fair. I was also impressed that they seemed to know everyone who called them by name and personally. This is the kind of auto place everyone hopes for! You won't be disappointed.

As in the past Matt showed up as promised at my work and did the brakes while I worked. I recommend…read morethis company.

So much for your so called "5 star rating" huh Matt? you're an absolute terrible human being…read more Beware people, he will not finish the job if there's a mistake. He put a used part in for me, and that part was bad and refused to do the right thing and fix it to make things right . He's a cocky kid and quite the narcissist. He will not finish the job then blame you as the cause for his actions bailing out and taking the money.

Dan is the man! I have been coming here for 2 years now and every time I go I have become…read moreaccustomed to expect nothing less than great service and courtesy from Dan and the other workers. He truly understands that people have lives and schedules outside of just getting their oil changed. He goes out of his way to make sure you are accommodated. Because they are open until 10:00 makes it so easy to work things around your schedule. They make sure to explain everything that is going on and are as honest as they come. It really takes the headache out of going to a service center. I was once having issues with my tires getting balanced. I had gone to a Firestone to get new tires and they didn't balance them correctly. I then went to my local Jeep dealership to have them rebalance them and still my car was shaking. I became sick of going to the chain service shops and thought I would try out University Service. When I got there I told Dan what had happened with the two dealerships before and he said he will personally check to make sure that his guys balanced my tires correctly!

charged me $100 for an inspection with no service. told me everything was fine when it wasn't…read more Thank god I didn't get service done I assume they'd want six figures for an oil change.