Used to like it here, was totally ripped off. Do not come here. good customer service though.

5 Star Auto Body they keep in touch with you to let you know what's happening its just fantastic I would recommend anybody to have a car fixed here. Say a special thanks to Richard who kept us informed the whole time our car was in the body shop read more

I had a great experience at Gosch Ford on Monday December 15, 2014. My initial contact was with Caity Campbell from the Customer Care Center. She paired me with internet sales manager Walter who helped us through the car buying process. Everyone at the dealership was friendly and professional and the best part is that my wife and I got the car that we wanted. I would definitely recommend Gosch Ford to my friends and family. read more

Went to Gosh Ford with all intentions of purchasing a 2015 Eco Boost Mustang Premium with package upgrades. After speaking to Isabel over the phone and emails my husband and I decided to go into the store. We showed up on a Sunday not knowing when they opened walked on in because the doors were open. When we got inside the man in the office to the right asked if we could be helped. We explained that we were speaking with Isabel and what we wanted to look at. He sent us to speak to a guy named Antonio. He explained that Isabel was not in yet. No one ever told us they were not open nor led us to believe that we were intruding or we would have waited the ten minutes for them to be open. Antonio walked us out back to an Eco boost Mustang the only one they had. While we walked he let us know that they barely opened and it was out of the blue too like we weren't even talking and he said that so we knew he was not too happy to have us there yet. There was no excitement no talking or informing us of the vehicle. When we got to the Mustang they had it was white and didn't have any of the upgrades I was in the market for but I thought to myself that's ok I'm sure they can order one or find one for us. He left us in the hot sun next to the car for what seemed like forever while he looked for the keys to test drive the car. He finally came back and said this cars sold and then walked us to the front door. We asked to speak to Isabel when she gets in so hopefully she can save the sale and get me my mustang. We gave Antonio my number to have Isabel call us and nothing. Never heard back from any of them. No nothing no people trying to get us back in before we left no nothing. I feel like they totally didn't put the effort in because he labeled us when we walked in the door as not a serious buyer. Well jokes on them because we went to Lake Elsinore Ford and they didn't have the car for me either but they found one at another dealership and I now have my Mustang probably better than Gosh would have gotten me anyway too bad I couldn't spend my money in a local business. Shouldn't judge a book by its cover because I was in the market for a Mustang and you didn't want to sell one. read more

They used to be a AAA approved facility, but were dropped quite some time ago. I'm told that they are trying to get their AAA approval back, but they don't have it yet. I suspect that their being dropped may have had something to do with overcharging. I bent one of my wheels and had to buy a new one. They charged me $200.00 for a steel wheel for a Hyundai Elantra! I told them I wanted one made out of steel, not made out of gold! I bought a spare tire for my car, because the car does not come with a spare, just a can of air. The Micky Mouse spare cost me $259.00 plus tax! Whenever you take your car in, they are experts at finding something else that needs to be done to your car. Beware of the car wash. They washed my car once and the car wash machine ripped off my front license plate and they never replaced it. On the plus side, they do provide free donuts, coffee, and water. They sometimes price some of their cars above the sticker price, which is highway robbery. They use numerous tricks to try to get you to come in and buy a new car. read more

Had to get a part for my truck and Kory was very knowledgeable and helpful. He was professional and courteous. I would definitely go back if I needed anything. read more

Purchased a new F150 in December. Needed a full size truck for my business. As a mobile entertainer, dependable transportation is super important. About 2 months ago, the brakes on my new truck went out. Completely out! Luckily, I didn't crash into anyone. I had the truck towed to Gosh Ford (where I purchased it new). They told me the truck was 400 miles over the warranty and the repair would not be covered. I needed the truck for an upcoming wedding, so I approved the repair on my own dime. They quoted me almost $1000 for the repair (both the master cylinder and booster failed). The next day the service guy called me say the parts were on a nationwide backorder and the parts wouldn't be available for 5 weeks! Unbelievable! Fortunately, the guys at Ramona Tire were able to find the parts in less than a day and had it repaired by sunset. Nice job Ramona Tire! Shame on Ford and Shame on Gosch Ford for not going to bat for me. This will certainly be my last Ford product. And I will never buy anything from Gosch Auto Group. read more

Gosch Auto Group engages in fraudulent business practices . They sent out a flyer indicating they would appraise qualifying used cars at 120% of Fair KBB value if a new car was purchased.When I arrived at the dealer ship with my almost new used car, they indicated they never heard of the flyer. When I produced it, they appraised my car at $3000 below blue book condition, and said my almost new used car would require up to $3000 in reconditioning fees. The car is flawless in every way.They said they would appraise my used car at the low book price, regardless of condition. I might add that the sales person that initially set up the appointment did not work at the dealership, and no one ever heard of him. When I asked if I could please order a new $45000 car they ignored me. They were extremely rude and condescending in every way. Business must be exceptional to treat customers in that manner. Oh yeah, I forgot to say that the car is was trading in was purchased there, as well as 3 other cars in the past. So much for customer loyalty. I do not want something for nothing. I want the flyer they sent to my home honored . read more

I bought my 2016 Ford Edge here with Justin Mascolo last November. It was a great experience working with Justin. He made sure I got the best deal possible and made me feel welcomed there. He calls periodically to make sure everything is going good with my vehicle(which it is). I would go back to Justin for my next vehicle and would recommend anyone looking to buy to go see Justin Mascolo! read more

Just walked away from a father's day weekend tent sale. Right when we showed up around 11am we told them what we wanted : a 4 door car under $5k with as low mileage as possible. The first car they brought us to test drive was a Ford Fiesta @ $13k. They tried to sell it to us then backed off when we said we could only afford payments around $100. So then after 30min of waiting they brought around a Ford Taurus that had 130k miles on it, asking $9k which was more than what I was comfortable with. So my salesman starts getting huffy with me and after another 40min of waiting around they brought out a Chrysler concord that had 70k miles on it, and after being pressured by three salesmen at the same time we reluctantly agreed to $140 payments. So while waiting another hour and a half to draw up paperwork I asked the salesman multiple times what the final cost was. Repeatedly he said he didn't know. So finally after all this time of waiting around in a tent that was trying to cool off 92 degree heat with swamp coolers we made it to financing. It was only at financing that they told us the title wasn't clear and we couldn't take the car with us. It was also here that we finally got the total price. They wanted $2k above Kelly Blue Book, and after informing them of this the sales manager angrily said let em go. Never again will I do a tent sale, let alone go to Gosch Ford. read more

I am able to take my review up to a 3 star based on my dealings with Mike Harrington, the GM of the dealership. He contacted me and asked for the chance to make things right. I was happy to meet with him and did so this afternoon. He is a sincerely good guy who made it very clear from the beginning that he wanted to make things better. He listened as I told him about my experience and apologized for the issues and offered some explanations, without making excuses. He has been at the dealership less than a year and is working to make sure it becomes a go-to dealership for Hemet and the surrounding area. Nothing about him gave me any reason to doubt his intentions or his word. Not only is he making sure we get our tank of gas, he made sure I left with 2 working keys, and is tinting our windows for us (an amenity we were interested in but were never given a quote for). He also offered to put me in a rental car but because my new license has not come in (I only have the receipt showing I have renewed) Enterprise was unable to rent to me. I was fine with that because the offer itself went above and beyond. I am grateful to Serena who has scheduled the work that needed to be done, Roudel in service who dealt with the key programing issue, and Mike for showing me that there are some people in car sales who are ethical and strive to offer great customer service. read more

Very poor service never checked tire pressures, didn't wash either vehicle as their sign in the lounge states. Waited over 3 hours for a diesel fuel filter change- they were out of stock and had to come back next day. read more

Took my car in two months ago over a stutter that it was having and they told me they didn't find any issues with the clutch cause I had the same issue a few months prior that was changed under warranty. Two months ago they sent me home saying they didn't find any stutter, I go back in this week for the same issue I went in with two months ago & they told me up front it was covered still and I wouldn't come out of pocket cause they believed it was the clutch... something they should have fixed two months ago the first time I told them. I get a rental luckily they covered that; two days pass and I had to call them to see what was going on just for them to tell me that they believe I am going to have to pay because my warranty just went out a few miles ago. ( something they didn't tell me when I spoke to Daniel ) all I was told is it'd be under parts warranty, & now they're saying I just passed the miles, within this past month when I brought it weeks ago over that exact issue that they sent me away with but now want to charge me and Daniel wanted to say he disclosed that he told me there was a shutter but under the okay amount of shutter ( never told me that ) he said they didn't detect any when I had brought it in months ago and I also had to REMIND THEM last time if they fixed the recalls and he "forgot" so I had to leave my car there longer. Now this time I HAD TO CALL THEM two days in to see what was going on just to hear that a couple months ago they didn't fix the problem but now they see the problem and want to charge me. (Sounds to me like that was just a way to pass the warranty so I'd have to pay them and it wouldn't come out of their own pockets.) Very poor communication on Daniel Ventura's part for not telling me all the information I needed to know, than say he disclosed a slight shutter which he did not because I definitely wouldn't have left the lot knowing they detected it, than for me to have to call him time after time to find out what was going on; should have been his responsibility to call me and let me know what was going on since he was handling everything having to do with my car. Than I get my car back and everything inside was put in different places, I couldn't find a hat I had in the car which I don't know why if the issue isn't inside the car so I don't understand why my stuff would be misplaced or moved. Overall was not at all satisfied with their customer service or communication. read more

Such a great experience dealing with Guy in service. He is honest and truly tries to take care of his customers and even being so busy today he was polite and patient with everyone requests and you can tell the guys like the job and work well as a team. That says alot. . Thanks also Steve manager for taking off some money also to help me out this oil change and also Ricky Rios for getting me tire information and trying to give me the right advice as when buying tires it's important to buy from reputable places and not being pushy but explains why dealerships for my Hyundai would be better for my car with regards to my tires. This is why I buy local and Guy has been the face of service for years and even laughs and recognizes his customers. Thanks for a great experience again. read more

I had been in the market for a truck for a couple of months . I live in Hemet, so I started my Day at Gosch Ford, met Justin who did an excellent Job showing me new trucks, he said they had a used F250 4x4 at their Temecula store And because they do whatever it takes to make their customers happy they would have no problem driving it here to show me. IN the meantime I left and drove about 200 miles all the way to Pomona looking at new and used trucks from Ford, Dodge, and Chevy. I had ads that I found online and in the newspapers, 1/2 the dealers I visited used the bait and switch, I would call them to make sure the trucks in the ad were still available for sale so I wouldn't waste my time and gas but when I got there they would tell me "Oh we just sold it" but let me show you this other way more expensive truck.. at that point I would just get in my car and drive away, I ended my day back home so I decided to stop at Gosch to look at the F250, but it wasn't what I was looking for. I was so impressed with Steve, Justin's, and Michael's honesty so I told them about a new F150 I saw at another dealer that I liked, before you knew it the truck was there washed ready and detailed for me to pick up. I have purchased many cars, RV's and motorcycles but hands down by far without question this was the best car buying experience I have ever had, there was no arguing no haggling, I told them exactly what I wanted what I was willing to pay, and how much I was putting down and they said OK... Amazing..!!!! cant say enough about your operation and ethical business model, which says a lot when your talking about of all things "a car dealership..???" I wish all the dealerships could be as professional as Gosch Ford the retail car industry would have a significantly improved reputation. Thank you gentleman for a job well done. read more

GOScH Collision - My new Gosch F150 best Car purchase experience ever..!!!! - Car Dealers Near Me - Hemet, California

Before I went here I went to small mechanic shop where they were giving me a bunch of BS of what could have been the issue with my car I ended up saying screw this. So I ended up going to the dealer I talk to raul arroyo which assisted me and helping me diagnose my vehicle without giving me any BS like the other mechanic did. He figured it out right away what was wrong with my vehicle has a small electrical issue he let me know what it was he took care of that problem it was a bit expensive but it was worth the five star service and not dealing with the BS from small mechanics. So I rather pay the dealership price just so I don't have to deal with people's BS. I would recommend this place to anybody and ask for that guy he was a big help. One thing that comes to my mind remember you get what you pay for and at the end if I would have probably won't let the small mechanic shop I would have probably ended up paying a lot more. I don't know if the other people here at the Hemet service center we are as helpful but I recommend this employee. He's a bit grungy looking but he was a big help. read more

Everything was taken care of in a timely manner and too our satisfaction. Randy Hilton was great too deal with, professional and honest. This collision center is a keeper! read more

Went to Gosch Ford to look at the new trucks. Wow what a treat to run into such a knowledgeable and professional young man named Jake Forsburg. He knew all about the truck and was very helpful. If you want a great deal and someone that knows all about the product ask for Jake. read more

Very disappointed with the service I received while trying to order a replacement part. First of all this isn't the usual dealership I go to. I only called this one because my dealership told me the part I needed was in stock at gosch ford of hemet. The part was held for another customer so I had to order the part I needed, I ordered the part Friday afternoon the gentleman I spoke with said it would be in Tuesday. So I call Tuesday morning they say they are waiting for FedEx and would call as soon as it arrived... that never happened so I give them a call Wednesday morning and of course I get the run around about how FedEx never showed up yesterday and as soon as it does today they will give me a call. Funny how they blame it on the next guy. Pretty sure FedEx would make it to this huge corporation everyday they were expected since they probably have a 6 figure contract with them. Needless to say I will not and would never recommend gosch ford for anything not even to my worst enemy! read more

First time here, I must say I was pretty happy with the service. They honored a coupon from another dealer saving me a 45 minute drive. I was greeted as I walked in, everybody was friendly and my service guy, Jerry Jones, was very nice. My car was ready at the time they noted on my estimate. Every single thing on my coupon, including a complimentary car wash, done! I will definitely back. read more

Service department is amazing! From the initial phone call to make the appointment, all the way to getting in my car! Awesome! Ben hooked it up. Everyone was great. Thank you for making this a great experience! read more

First thing I want to start by saying, I used to be a car salesman I know the ins-and-outs of the B.S .Gary warn was my sales consultant .when I first walked into the parking lot with my pregnant wife and 2 kids I told them ,when we meet the salesman be prepared for the B.S. I can honestly say that when Gary warn walked up to us I had a good feeling about him first thing he asked about my wife I know it was sincere it wasn't how about the sale I told him what I wanted. to make a long story short I I tested him by giving him some ridiculous numbers he told me straight forward he can't do it I appreciated his honesty I've got about 7 new cars in my life this was the smoothest transaction I was in and out in 2 hours. But seriously if you looking for a new Ford go to Hemet Gosch talk to Gary if you want good service and a good deal. read more

Took me four days to find the right car. Billy Smith helped me find the right match. Excellent service here. Great place to buy a vehicle.

Came in just looking for vehicles not really looking to buy, Justin Mascolo totally changed my mind! Will definitely recommend him to my friends and family! Great sales consultant! read more

They had our 2017 Flex for the whole day on 2 separate occasions to fix our turn signal switch. All they did both times was confirm that it did not work. The second time, we did not receive a phone call all day until 5:45pm asking to keep it over night. I build cars. So I know that the switch just needs to be replaced. They failed to do so both times. The cars warranty is up soon. They should have ordered the switch when it was confirmed the first time, and let us know when it was in. We are still without a turn signal switch. They have not made an attempt to take care of this. We have to chase them. That is bad business. It is also ridiculous. To go to Hemet twice specifically for this and still have the problem. We stated that it did not work right in the first place. If you're getting an oil change, Great service. But if you have warranty work, they dont want to do it. Cash customers will come first. read more

Worst experience ever - PLAIN AND SIMPLE CROOKS!! , My husband and I went to purchase a vehicle, ended up with a Ford Focus, the salesman, Dustin Young and his partner, Spencer are crooks and liars, when we purchased the used Ford Focus, Dustin Young promised us a $500 for our trade in and the rest went towards a down payment, he told us that we would get the $500 when we got approved, we got approved after Gosch Ford sent out about 20 inquiries, screwing up our credit score, I kept calling Gosch Ford, Dustin Young, Spencer, the General Sales Manager by the name of Mike Harrington and Steve Knauss, no one returns, calls, emails, texts. I have called for two months straight, everyone is still to this day, ignoring all my calls, texts, email. I even called finance, nothing, Dustin Young also promised my husband free oil changes and to tint his windows, NOTHING, If you want to get ripped off, go to Gosch Ford, they are the epitome of CROOKS, I will continue and call to get the $500 that they owe us. Stay away from this dealer, even the GM won't return your calls unless they will sucker you into buying a vehicle, then once you buy, they want nothing to do with you. I have already reported them to Ford Motor Corp and will go higher, heed my warning, DO NOT GO TO GOSCH FORD if you want to save yourself a lifetime of trouble. read more

I would give them no stars but unfortunately I can't do that on here. I had the worst experience here. I bought a ford focus ST here. First we got there and had to sit there for over 3 hours waiting for finance. Then in the middle of it they started turning the lights off. They lied abdnd told us we had to buy the alarm an gap because of the true cars deal we were going through. I found out it was a lie. Then they told they were sorry and we need to go in to re-write the contract. Over a month latter I called numbers times they never answered my calls. Finally I called the salesman he tells me we sent the new contract to the bank I don't know what to tell you. My wife calls the business office finally the lady tells us they never did and Gap and window etch is on out contract. I would not recommend ever buying a car here worst ever experience. I feel like I don't even want the car I wanted for the last 2 years. read more

Just bought 2 mustangs from Don at gosch we have been dealing with him for about 11 years now and will not go to any other sales rep. Between him and Steve we feel we got a great deal. We have dealt with there GM as well which is a great guy and we are Noticing some of the great changes he has done and they brought Matt back to finance which helped us out as well. They have made a few changes in service hoping to see those help out that department. The sales team and finance are great to deal with. I believe this is cars 5 and 6 from gosch ford in around 2 years and will be back with such great sales staff. Make sure to check them out before going anywhere else. read more

Maurice was friendly but we have been here almost 5hrs and we still haven't signed the papers. It is 10:45pm

Went to Gosch Ford looking for an F150 truck and ended up getting a Mustang, who needs a truck when you can drive a Mustang RIGHT? LOL Any way we worked with Moses, the sweetest, and kindest salesman I have met. He was very upfront about everything and it took us three days to finally decide what we wanted. Chase the manager even gave us the cost write ups and let us take them home to review. No one pressured us into buying anything. Chase had to get the car I wanted from another dealership but he made sure it was what I wanted and for the price we wanted to pay. I LOVE my silver Mustang with all the bells and whistles. Chase even paid for our dinner because it took a while for the Mustang to arrive from the other dealership. Moses took his time explaining everything about the car and going over the booklet before we left. Signing the contract was a breeze and everything was explained in depth to us. If your thinking about buying a car from here feel secure in the knowledge that you will be treated with respect, if you give the same in return. We were very leery when we walked in the door because we have been buying cars for a LOOOONG time, gave my age away there, and have had some pretty disastrous experiences, but this one was great and no "Buyer Remorse" I'm thrilled and will be showing off my Silver Mustang to every stranger that will stand still long enough for me to gloat. So be warned, If you see a little old lady driving a new Silver Mustang, get out of my way I'm coming through LOL read more

GOScH Collision - Grandma with a Silver Mustang. Thanks Moses and Chase. - Car Dealers Near Me - Hemet, California

Do yourself a favor and find a different dealership, there are plenty of them out there. I worked a deal on an Explorer for my daughter with the internet dept. They already ran her credit and verified a payment of $320 per month with 2.99% interest and by the time she left there her payment was $360 and with nothing added. They didn't even have to get the deal bought anywhere, it was financed through ford.. They gave her some BS story that she wasn't getting some of the rebates... Come on guys !! Nothing has changed except for your profit margin. I hope the extra $2800 that you made on her was worth the bad rating because I have it all in writing from your sales person and now I will be filing a grievance with the Better Business Bureau . This is EXACTLY why I worked the deal with them via email so I have it all in writing....I used to work in the car business and I help my friends buy cars all the time and this is the 1st time that Any dealership has changed the original Agreed Upon deal. These are the Typical Low Life car dealership games... AVOID this place... read more

This company scams people to get them into there dealership in hopes they will buy an automobile. They mail out flyers with contests and drawings. I won what was supposed to be a vacation. What a joke! About the only thing that they pay for is a portion of the room costs. You pay for your own room tax ($12.00 per night), your own meals, all transportation and you even have to pay $12.00 to get the reservations made to wherever you pick to go. How do you call this winning a vacation? If they are dishonest with there promotions and gimmicks, I would never want to deal with them to buy an automobile. read more

This place is horrible! Took my daughters car to Gosh ford after her axel broke and she almost wreaked. Insurance tow company was able to tow it home NO problem but GOSH tow company damage the fender and passager side door. They then proceeded to tell me they would fix my daughter car because she hit something (nothing was hit) first tow guy and fire department that showed up on incident day even said so. Well anyways they are covering the damage at all and it took 7 days to get estimate. Got car and suing them for wrong doing. Stay away from here!!!! read more

I would not be taking the time to write this if I was happy with my purchase. This has been the most disappointing car purchase of my life so listen to this. On Jan 18 2015 I bought a 2015 ford explorer from Gosh ford. As usual the salesman pushed all the extra items on me like extended warranty and extended service plan. As I started to resist he called in reinforcements to convince me of the necessity of these services. I needed a car soon since my wife's car had been totaled in an accident. I ended up agreeing to take these services to move things along. When I got to the finance dept to sign all the papers I noticed another additional and strange $899.00 cost that was explained to me as part of the vehicle alarm service so I assumed it was necessary to purchase in order to have the alarm function. (more on that later). When I had time to fully review the paperwork on all these items I decided they were not worth the investment to me so I set about to cancel them. I filled out cancellation papers at Gosh ford on 24 January for the extended service plan and the extended warranty. The form stated it might take up to 6 weeks to receive a refund.As I continued to study the other alarm related service ($899.00) it turned out it was more like an insurance plan to pay back to the creditor IF the car was stolen and not recovered in a certain time and if other (unlikely) financial circumstances existed. I cancelled this service on 9 Feb 2015. I have made repeated calls to Gosh ford, Ford Credit, Ford Customer service over the last few weeks so far I have not see a dime returned to me on these cancellations. When I call Gosh I either get no answer from finance or I get someone who says they are running off to take care of the problem and that is generally the last I hear of it. If you think I'm sick of this yard sale quality of accounting and service you are exactly correct. Listen to this, When I filled out my survey all with the lowest scores I could find on the form, I get a call from a Mr. Mike Harrington saying he was something like the business or operations manager and wanted to help. I told him the problem and he said he would take care of it-- nothing happens. later when I call again he has forgotten my circumstance but says he will trot down to finance and see that the refund checks are sent out. It seemed that someone had forgot to send them (yard sale finances again). Next he promises to report back when they are sent which he did in email. I continue to wait. Now ford finance tells me the checks were never received and so they will have to be cancelled and new checks will be sent directly to me. (I wonder if those checks actually went in the mail as he told me they did?) I know this will have no impact on the dealer they have my money and the longer it takes for me to receive a check and cash it the longer they hold my money in Their own account. I hope anyone considering buying a car from Gosh will reconsider and I seriously doubt you can save any money by driving the distance. I'm gravely sorry I drove the distance and will never again purchase from Gosh or even Ford. If you cant resist at least know that if you buy anything that you may regret it may take you the life of the car to receive any refunds from this dealer. I'm convinced this is the most unprofessional dealership I have ever bought from so please avoid it at all costs. One thing that gosh does very well is keep money that should be returned to their customers. Just count the weeks since I cancelled these services. The amount of money that should be returned to me is over $5,000.00 so you may see why I am so concerned I will update this status frequently so stay tuned. read more

If you don't want to get ripped off, you want a proper diagnosis, and you want your vehicle back in a timely manner, choose a different place! Took my truck in because of a check engine light, and because it threw 2 codes, I was charged 2 different diagnosis charges at $110 each. It took 4 days for them to fully diagnosis the problems ( called to check in several times and was told that they worked on it a whole hour and a half that day, and that they try to make everyone happy). One of the diagnosis was for a $25 dollar part, but cost over $300 to fix because they said they had to reprogram the computer. The other problem they said was caused by a bad fan, and would cost over $600 to replace and install..but we knew that was not true, because there was a brand new fan installed..so we declined to have it fixed, but still had to pay the $110 diagnosis fee. When we got it home (after 6 days), we looked at the fan, and with a clear eye you could see there was just a bad fuse and relay ( about a $20 fix). On top of all of that, they assign someone to be your contact advisor, yet that changed 3 times throughout our experience due to people being off..so kind of pointless. I will be making a call to the ford company as well about the multiple diagnosis fees as well because I have never heard of that being the case! read more

gosch collision center was absolutely without fault. got rear ended on 11/20. my 2014 rogue was in the shop for 17 days and i am 110% satisfied. they even fully detailed it in and out. my contact there was augustine and he kept me in the loop every 3 days or so---great service. read more

Horrible place and don't deal with Edmund or his brother. My family bought 3 vehicles from this guy and all three had major issues. Went back to get a new vehicle twice and both times he passed me off to a different sales rep. Don't know how they haven't been shut down selling cars with transmission problems. But even just rating them on customer service and quality of the deal they still get 1 star. If I could I would rate them lower. I bought a new camry in bakersfield and got everything I asked for with 0 percent interest but gosh won't work with me at all and wants to offer 10 percent interest. They act like the customer works for them instead of them working for the customer. Take the drive to bakersfield and get treated like you should and actually get your money's worth. Oh and don't give these guys any contact info because no matter how many times you say it or how you say it they will continue to harass you in hopes of scamming you a second time. read more

My wife bought a new 2015 Edge and after 3 weeks we had a hard rain and the next day she found 1-1/2" of water on the drivers side floor. She contacted The service dept. and they said they were booked up for a week. A new car and they made her wait a week. After another week we were notified that it was due to a recall and that there was no sealer installed in the A- Post when it was built. Ford had them dry the car out and leave the interior out for first three days then for 6 days. We had been told by the service manager Andy Gates that if it still smelled after the three days they would replace the car. When the car still smelled of mold they had them wait for a new repair direction that included replacing all the padding under the dash as well as the carpet and wiring harness under the dash. After 4 weeks of waiting I contacted Ford and asked them to replace the car with another one. They said they had to complete the repair process that the NHTSB set up before they could replace the car. I found out later that after 30 days they could have done it under the Lemon Law. After 6 weeks I requested they replace it under the Lemon Law. They then sent out paper work for the replacement. We contacted Gosch Ford and they were to find a like car to replace it with. The sales manager Steve assured us that they would find us a car. After the first person failed to follow through. The next sales person was told to put a car at another dealer on hold for us. We waited another week and they still did not have the car. Did I tell you we were paying for the rental car. Well after that week we asked what was taking so long. They told us that the second guy never put the car on hold and it sold. This went on and on. At the beginning of October we were told that they would find us a car. Did I mention we are still paying for the rental car. The rental car is a Chevy. We are at the end of October and they are telling us a car is coming in. Today I got real mad and after talking to 3 different people and the whole time asking to talk to the Gen. Manager they decided to let me talk to the Gen. Manager Jason. Jason did more in 1 hour then all his people did in all these months. Turns out that the replacement car that came in does not have all the options that the old one did and as such costs $510.00 less. Ford sent us paper work and it says they will not refund the $510.00 and on top of that the bank will not do a collateral swap because the new car costs $510.00 less. Jason now tells me my best option is to ask for a refund and buy a different car. This mean we will have to resubmit to Ford to buy back the car. Did I mention we are still paying for a rental? We have spent well over $1,000.00 on the car rental so far. Ford says they will not pay for it. Gosch Ford will not step up. We did nothing wrong except buy a Ford from Gosch Ford and now we are stuck with not only paying for a rental for months but are still making the car payments on a car that we don't have. My wife wanted this new car for three year and was so excited when she got it. The whole new car thing is ruined for her now. Thanks Gosch Ford. read more

Do not go to this dealership. I brought my Escape in for a routine oil change and also had a brake issue. When my wife went to get the car, they hadn't done anything to the brakes. We brought the car back the next day. They quoted me $2100/5 days to fix the car and further said they wouldn't release it because the brakes were a safety issue (interesting that they weren't before). I eventually elected to tow the car to a mechanic with a good reputation near March ARB. The mechanic near the base fixed my car in 1 hour for $95. I will spare you too the finite details, but when I found out Gosch Ford Service had either lied or was incompetent, I called them on it. My complaint didn't matter until I told them Ford Motor Company was getting a letter of complaint. Their offers to help weren't much more than a smokescreen --too little too late. Their dishonest service is borderline fraud. To top it off, Tim Moran (partial owner of the dealership) raised his voice at my wife on the phone when discussing how they tried to rip us off. HORRIBLE WAY TO TREAT A LOYAL CUSTOMER WHO IS A VETERAN AND HIS PREGNANT WIFE. This dealership is earning a bad reputation in the community AND around March ARB. read more