KEEP DRIVING to any dealership but this one! First of all, this rating has nothing to do with the actual salesperson, Davin Williams. He was understanding, patient, knowledgeable and respectful. He needs to find a job somewhere deserving of his demeanor and sales ability. This rating (1 Star is far to generous) is based on the treatment of my wife during an attempted transaction at this "dealership". To begin with, I have a pre-approval letter to purchase a vehicle. This should make things simple right? Not at this place. My wife wanted to look at cars while I watched the children because car shopping with three kids is not easy. Knowing we have some negative equity in the vehicle we are trying to trade in, my wife asked to have the appraisal done first so she would have an idea of necessary rebates/car values to look at. Davin agreed, however, ole Ryan Smith didn't want to do it. After several minutes of back and forth, an appraisal was done ("Mr." Smith acted like he was doing some kind of favor). My wife explained that I was pre-approved and that she just needed to get a deal structure figured out to submit to the lender (Capital One). Then Ryan began the shenanigans saying he couldn't do it because he needed to run my information himself to figure out a deal (total lie as Capital One has already approved me). Brett Griff something or other came over and said he "overheard" what was going on and offered to help. The nonsense continued as my wife explained again and again the financing is done, a deal just needs to be agreed to. Brett ran some numbers and printed out some information. He said he would increase the appraisal but would not lower the cost of the car from MSRP. Although he finally did print the information he tossed the sheets on the table, spoke down to my wife, made her feel bad and was generally disrespectful and rude to her. Although I am already approved, Brett refused to really try and help put a deal together. It's amazing how someone can be approved for $27,000.00 and neither Brett nor Ryan wanted to find a deal. Their level of condescending and rude behavior when my wife wanted information was astounding. Brett even said, "We don't have to sell a vehicle. We can pick and choose if we want to sell a car or not". Proving they were uncomfortable with us having any control over the sale. Poor Davin had to sit there in awe at the lack of professionalism or basic decorum my wife was being shown (her impression anyway). This explains why there was only one other customer in the sales office for the entire four hours my wife was there. My wife continually asked to see other vehicles and asked if there was something that we could fit into a deal but Brett refused saying there was nothing on the lot and he wouldn't go below MSRP anyway. My wife left in tears confused at the rudeness and treatment she received from Brett and Ryan. Davin was kind enough to walk her to her car and apologize for her bad experience. After hearing from my wife, I spoke with Brett on the phone. With each question I raised about the situation, Brett had an uninterested, stock response. He claimed to have tried to help,however, left out the manner in which he delivered the service. Even with me he claimed to need to run my information himself before he could do anything and claimed to be losing money if the deal was altered to help us. First of all, the "invoice" amount he showed is fictional and the rebate amount he acted as if it comes from the dealer (which it doesn't). In fact had we made the purchase, I can't mathematically find the $4000.00 loss he claimed to be facing. Seeing as the dealership gets the rebate paid from the manufacturer regardless of the sale price of the car. I admit by the end of my conversation with Brett I was livid and tired of his Condescending attitude so I lost it a bit. I apologize for the long winded review. I cannot tell you how shady this place is without painting the picture. When you are pre-approved you do NOT need to have your credit run by the dealership. Brett and Ryan are a strong reminder of why people don't trust car salesmen. Davin, you deserve better. Do yourself a favor, never deal with this place. It's better to drive an hour away than be treated in the manner these people treated my wife. I realize no one is likely to respond to this but if this review saves one person from this level of mistreatment then I have done my job. read more

Thank You Adrianna Rushing at Gosch Ford!!! You are by far the best wholesale staff I've dealt with, always a pleasure.

I bought a car on December 31, 2021 and had a few issues with the transaction. I had went in and spoke to a sales manager who did not do anything to address my problem and actually was quite rude about it. I left a previous review which came to the attention of the general manager who called me and asked me to come and see him. After meeting with me, the general manager addressed my concerns in a manner that I was accustomed to at Gosch during previous interactions. I understand that there are things that may come up when purchasing a pre-owned car. I appreciate that the general manager understood that my concerns were valid and I appreciate that he took the time to listen to me and make good on their commitment to service even after the sale. I would like to give a shout out to one of the real superstars at Gosch. Her name is Abigail Bendeck who works in the collision Department. From the first day that I went to the dealership about my problem, she was attentive and helpful. I am happy to say that from the minute she took my car she was reassuring, helpful, and went out of her way to make sure that I left happy. Not that I want to go back to the collision center, but if I had the need to do so, I would want to see Abigail again. In closing, I would like to say that my new experience with Gosch makes up for the bad experience caused by one employee. Please don't give up when you have a concern. Management does want to know what it is happening and I have learned that they are responsive to it. read more

Went to Gosh Ford to discuss buying out my leased vehicle or perhaps, based on the BB value, maybe buying something else. Mike Broan is my salesperson and I really like him. BUT....the sales manager on duty could have cared less about me. First off, I have 30 years experience in the car business so I have some idea of the processes. I had to keep asking questions of Mike and he had to run back/forth between myself and the "desk manager". In the end I decided to buy the car and wait a while to get somethin new. I sat for 4 hours waiting to go into the finance department to do about 20 minutes worth of paperwork. In the end, Mike brought everything to me to sign because the "desk manager" told the finance manager to do three other contracts and basically disregard mine. I wasn't buying anything so they weren't making any money off me. I was very insulted and felt totally disrespected. I will NEVER go back there and will be sure to tell anyone who asks to do the same. I have a well known name in this area so I have plenty of people to tell.... read more

I wish I could give "0" Stars. Five years ago, I purchased a vehicle here and it was the best car buying I had ever had, even to this day. 5 years later and a newer truck, I am very disappointed in what has become of this place, specifically the service department. I come to Gosch Ford because it's 12 miles from my house. I purchased my vehicle and bought the "no worries" comprehensive extended warranty. Last year, I brought my vehicle in for what the Service Advisor described as ignition issues, well under my factory warranty. He recommended a Major Service to the tune of $350. Less than 6 months later, my wife brings the vehicle in and now we are due for the "highly recommend" $200 intermediate service. Keep in mind the rough engine issue was not addressed and I was then offered the additional $200 "Fuel Induction" Service, a Service Ford does not want done on the Ecoboost motors. Fast forward to this lost recent visit, I am now out of the standard warranty but covered under my extended warranty. I bring my vehicle in for warranty work ($100 deductible) and on the drive home, my vehicle begins to miss fire as it had In my past complaint, which was "remedied" with the major service. Now Service Advisor Phil tells me I need the same fuel induction service, spark plugs and coil bolts, all NOT covered under my extended warranty; however would have been covered under the initial warranty. Doing research, Ford issued a TSB for My exact vehicle with the exact same engine codes in mid 2014 (TSB 14-0180). What is recommended under that TSB, you guessed it, spark plugs and coil boots. This was never addressed on my vehicle when I initially brought it. Please please please, do your homework with this place and make sure you are fully informed on what is going on with your car because there is no sense of service with This place. When I mentioned I will be making the trip elsewhere to another ford to have my vehicle serviced in the future, Phil from service seemed relieved by looking at me and saying "Perfect". I wish I could give "0" Stars read more

So..at first we were hesitant about getting a new car but after speaking with Ashley Salido she assured us we would be taken care of , and believe me, we were! We went it, looked at a few cars in our price range and drove off in a new Chevy. Great service all around..we'll definitely be back when I plan on getting my truck! read more

I was in the market for a new Ford Fusion. Buying a new car can be a terrible experience. Fortunately, this wasn't the case at this dealership. I met with one of the sales managers, Chas Sudol, who took his time showing me all the features, options and overall made the whole process easy and understandable. I never felt pressured or like he was trying to make a quick sale. I'll be sure to refer everyone to both Chas and this dealership! read more

Great customer service by Gabbie Hursey. They are the best compared Redlands and Moreno Valley.

Bought a 2015 Mustang Ecoboost Premium from these guys, my sales person Liz Funderburg was excellent, she was attentive and informative without being overly pushy, I hate pushy sales people. I wasn't even looking in the market to purchase right now, since I just got my 2013 Camaro not long ago, but she worked the numbers and got me a better APR and lower payments, how could I resist? It took awhile with the finance guy, but eventually everything was squared away. I love my Mustang, and even though I've been a Chevy person for a long time, the Mustang is a better car than the Camaro, there I said it. read more

Thank you, Adrianna Rushing for your excellent service and amazing wholesale experience. You by far made my experience top notch.

I will never shop for a car if it's not at Gosch! Their service is amazing and just for that, I recommend them to anyone looking to buy a car! Ask for Dale! read more

Since purchasing our vehicle at Gosch we received a coupon for a free car wash. All I can say is WoW!! The best car wash I have ever gotten on any vehicle. They paid close attention to detail, it seemed like it was taking awhile for 2 people to dry my car, but when I looked around I could see why. I will be returning for future car washes read more

My first interaction with Gosch Ford and I have to say I am quite pleased. This is all thanks to your staffer Pheobe. She pointed in the right direction and I am happy to say that I will be back as a repeat customer! Great Service! read more

These guys sold me a lemon about 6 months ago and I understand that there are risks with pre-owned cars this car was sold to me as a certified pre-owned and was supposed to be inspected before it was put on the sales lot and I purchased the extended warranty for the engine and transmission first I had trouble with the electric windows i had to take the car back the first week i bought it then a couple of days after that the brakes started squeaking i took it back for that now about two weeks ago we noticed a really annoying noise coming from the engine and took it to them and they found out that there's something coming apart inside the engine so the guy at the gosh service department told me to take it to the dodge dealership because the car was still under manufacturer warranty so then I asked him about the warranty they sold me for the car and he couldn't give me an answer so I went back to the sales department and told them about the problems i was having an these guys were just trying to get me to get another used car and trying to lowball me with a trade in and trying to get me for more money so basically no help at all so I called them afterwards to see if that warranty that they sold me and was not good to fix my car at least would give me a loaner car no body seems to know anything and they were supposed to call me back and still waiting for their called pretty bad experience with these guys after they took my money they won't help me when I need them One quick advice if you go and buy a car with any dealer they will try to get you to focus on your monthly payment don't do that ask them about the total amount financed and ask for a breakdown of all the charges and then negotiate each one of the items and your payment will fix itself read more

Here at the tent event in Menifee, and found a great deal on a 2010, thanks to Matthew for being patient and understanding and helping me get the best rate .!! Also thank you to Aldo for being so helpful and getting our payments low as possible and being understanding of all situations! Awesome experience and I wasn't even coming in to buy a car ! But a great deal is a great deal and can't pass it up ! Thank you for putting this event on here in Menifee ! I'm sure there a lot of people finding good deals! I'm so glad I did ! Thank you Matthew and Aldo for your patience and understanding ! read more

I just picked up my car from having the front end replaced due to an accident. My insurance company recommended this place so I decided to go with them and I'm glad I did. Augie Bailey was my adjuster and he was awesome! Not only was he incredibly professional but he was very nice and kept me updated with how my car was coming along. I was very stressed and concerned after my accident but he assured me that my car would look and drive like nothing ever happened. This is exactly the case!! It almost looks brand new. He also kept my best interest in mind. I had explained to him that I just paid my car off 5 days prior to my accident and was upset that there was a high possibility of it being totaled. Although the insurance company first deemed it as a total, I know Augie was on my side and in the end they decided to fix my car! I'm so happy with how the work has turned out and the great experience I had with the Gosch Collision center that I will be recommending them to my family, friends, and coworkers....oh and fellow yelpers! Check them out and request Mr. Augie! read more

GOScH Collision - Here is their information :) - Car Dealers Near Me - Hemet, California

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My Wife and I would like to sincerely thank Tim, Steve, Jake and Daniel at the GOScH Ford Hemet for helping us pick the perfect SUV for our family, we are thrilled with our NEW 2016 Ford Explorer Sport! The experience was absolutely wonderful and the team took great care of us.We can't thank you enough for providing us with a wonderful car-buying experience, we would recommend friends and family to go to GOScH! read more

Just wanted to give a special shoutout for Justin Mascolo who treated me like family from the moment I walked in a few months ago and still checks on me today. He's super down to earth and we had a great experience throughout the entire transaction. This is the guy you need to talk to when you go in. If you don't like him it's still easy to switch to someone else. But that's my two cents read more

Staff and fernando and lupe was 100% helpful. Customer Service couldn't have been better. Staff was able to get me in the car I loved even with not the greatest of credit. They worked with what I had to offer and made it possible! I would definitely recommend to friends and family. read more

Service department rocks! They even washed my car. Place is extremely busy so plan for extra time. Thought being in Hemet things were slower, but totally wrong! Happening place. read more

This is a honest dealership! I first purchased and new Fiesta and then came back a year later and bought another car. You also get 1 year of free car washes. Yay! read more

We alwys wanted to get our son a car but wasnt sure if we could afford it. Justin Mascolo at Gosch Ford made it possible, happy son, happy Justin and happy parents. He wasnt pushy didnt show us cars we couldnt afford. We will definitely be using Justin and Gosch Ford for our next purchase. read more

Had the pleasure of working with Justin Mascolo in helping my niece buy her Ford and I have to tell you Justin is a really great and honest person. He spent a lot of time explaining every detail to her since it was her first purchase. When I buy my Raptor, he will be the guy I buy from! read more

My third car from Gosch. I love this dealership, great service always!! I love my fusion too.

Great service, friendly employees!!!! Thanks Justin Mascolo for helping me get my stuff situated.

On November 5 2017 I bought a vehicle from Gosch Ford in Hemet. They wanted me to purchase $5000+ contract which covers for transmission and engine break downs.I was going to deny the contract but they told me they will give me free oil changes and fill up all my fluids. During the signing of the contract they showed me the "contract" with the stipulation. Now come to Jan 5th 2018. I went to get my oil change along with getting my fluids checked. Thats when they told me that they do not cover any fluids except the oil change and if I want to purchase it I can. I talked with one of the employees at sales they informed me that the people who did my "contract" no longer work there and they got fired for "writting bogus contracts" and "promising things". They then told me that the G.M. will call me I patiently wait for over a week and still no call. Very disappointed with the professionalism and blatant lies from a family owned business. This disregards the family principal they said they stand for. read more

Nov.28 I take my truck to Gosch Ford Collision for repair...they could start Dec. 6,2016. So, my truck went to collision for repair on that date and I'm told 10 days...I get no calls, well there's a subrogation claim so another ten days. Nothing going on I guess since no one calls so I keep calling and it seems those twenty days went out the window and I should have known that a new target date was set as Jan. 13. Now, it overheated on the test drive...January 14. That's right Jan. 14, 2017. Now it's Feb. 1st and still truck is in service. Now I have had problems over the years but it seems to work out one way or the other and they are the only game in town for Ford Warranty work. UPDATE...day 62...still in a rental car. New guy admitted the test driver got the engine so hot the shut down engine light came on so turbos failed and the heads warped. This happened because they didn't put the right amount of coolant in the truck. This is a big Diesel engine and a 2013 f350. Now that cooling system cools engine, trans, turbos, etc. I do not see how Gosch expects a person to trust a vehicle they RUINED. I see myself on the 10 in the middle of nowhere traveling cross country with 6 horses and the block or trans spewing all over the road with the nearest dealership 200 miles away. The saga goes on.... read more

On monday february 24th walked into the dealership as i was in the market for a ford dually.asked a salesman to test drive the ford f350 lariat dually and he replied ""oh you must be pre qualified to drive one of these""" i have never been so insulted in my life and felt totally discriminated on.this dealership judged me because of what i looked like as i am a hispanic male heavily tattoed.i called the sales manager but of course all he did was make excuses. sad to say i will never ever buy a ford and will never forget how they made me feel...shame on you ford!!!! read more

Liz Fundburg you are awesome!!! My husband is very happy lucky we found you!!! I will come see you when I am ready to buy another car!!! Such a cute car love it love it!!!! read more

Came in and Chase got me out of my car and put me in a new escape I love my new car so much I didn't think it would be possible I love Gosch ford in Hemet the staff is so helpful read more

Great service from Mark and friends. We ended up with a better deal with the other Gosch dealer but, I like to give credit where credit is do. They work hard for your business in a non stressful sales man manner. They do not over sale you. I hate that. They were perfect! read more

Spencer and Chris were such help and I have a car today because of them. Yay!!! Thanks a ton :)

I just had a great experience with the service department. They were extremely courteous and knowledgeable.

Ben in the service department took my son's car in that he purchased at Carmax (with a Carmax warranty). He had a problem with the fuel system. Carmax checked it. Another dealership checked it. Ben got it in right away and the technician figured out the problem without the computer showing the code on the onboard computer. They replaced the throttle body and back on the road in 1 day with a walk in. read more

While the service isn't always as quick as one would hope, they are very friendly and competent, and willing to listen and explain. We always bring our car to the quick lane for service, especially when we can find the coupons. Definently worth the wait. read more

Cynthia Renteria was extremely helpful by reaching out to us instead of having us hunt for someone for help ! She offered us coffee and made sure we were comfortable while we waited for the completion of the service being done on our truck. What great Customer Service! read more

*Backstory* I had talked to one of Gosch FORD'S secretary's by the name of "Lauren" who knew I was coming about 2 HOURS away down in San Diego County to look at a specific car I saw online. She told me, "Of course! Come see it! We'll have it cleaned, washed, and all neat for you to see it. Our address is ... here in Hemet,CA. We'll have it moved here in about an hour ready for you!" There's a GOSCH FORD in Temecula which I passed on my way to Hemet(the location I was told the car would be moved from that day). After passing Temecula and seeing the GOSCH FORD, I was so curious on why "Lauren" would have me drive farther that I needed to in order to see a car if she knew I was coming from SD. Then it hit me, IT'S ALL ABOUT COMMISSION FOR THESE PEOPLE. She wanted me to drive more just so she would have the commission. Arriving to Henry's GOSH FORD I witnessed and argument unfold with "Gary P"(the general manager). These people didn't take in consideration that their bickering makes customers feel very uncomfortable. Such a horrible experience. Salesman are fighting right in your face for the customer in order to get their commission. When I sat down our 1st salesman was strolling around having small talk while we were waiting is his cubical(yes, they have cubicles not offices) to get some paper work for me. He came back about 20 minutes later and left. My 1st salesman was too scared to give me the actual price of a car with tax(etc.) that he sent "Chas" instead. "Chas" was extremely unprofessional as well as his manager. NEVER coming back to this bootleg dealership. STAY FAR AWAY! read more

Update on my review. So apparently after purchasing an extended warranty, the finance manager never submitted it. So when i needed repairs I had no contract! I personally had to submit paperwork to activate my warranty. I was told by the service manager at the ford dealer i was having repairs done at (different location than where i purchased my vehicle from) that shady finance managers dont ever submit the warranty papers and $$$ in hopes you never need to use the warranty. Which then results in cash in their own pocket. And that i could have purchased a ford warrantly for less $$ than i paid for some 3rd party company. Prior to this car, my last 3 vehicles( my 2 children and myself) were bought at carmax with zero issues. So thanks for re reassuring what i already knew. Stick to what you know is trustworthy. Never again will i buy from this dealer. Hope Spencer no longer is there. He is a great salesman and deserves to work for the best. And that is not here read more

The easiest fastest most friendly place to buy a car. Top notch service no rude salesman. Will be back for car another .

I had a great experience, everyone was very friendly and courteous. Jake Forsberg was very helpful in getting me into the car I wanted with a lot of hook ups. Excellent service , I recommend GOSch auto group to anyone looking for a new car. One thing, I was told I was to receive free weather mats for the car and now I'm being told I can only get a 15% discount on them; don't like being told one thing and then something else happens. read more