Three hours later.....and still no food. Yep, we waited 3 hours before we canceled, but not before we called 3 times to find our status. The first time, one hour after we ordered, we were assured it was on the way. The second time, two hours after placing the order, the very incompetent-sounding employee Rob had trouble finding our order, address, and basically sounded completely unaware that we had even placed the order. The third time, two and a half hours later, he did not apologize for the delay, did not tell us how close the delivery person was, and told us "if it's s**t, call back and we'll see what we can do." He was completely unprofessional, unhelpful and did nothing to make the order right. We never got our order and 3 hours later, we called and canceled. They never even called us to let us know they were delayed or having trouble with our address! A little bit of communication would have gone a long way to fixing the situation or at least keeping us from getting so frustrated. Unsurprisingly, all the "customer service" options on their website are bad links. We will never use this service again and would warn everyone against them as well. read more

Had no issues using the online service. Set up my profile, scanned menus, picked food, paid online, and food showed up at the hotel about an hour later. Yes, there was a surcharge...and yes, I did feel compelled to tip the driver. Get over it...you'd tip the delivery driver anyway and the charge runs the business / website. If you don't want to pay, drive out and pick up yourself. read more

I like the idea of being able to call a service to bring me any kind of food I want; especially when I don't want to get out of the hot tub. What I don't like is that there is a "required" gratuity for the driver and that the prices seem... outlandish. We order 5 pizzas from Eric's Down Stairs on Saturday night after calling approximately 6 or 7 other pizza locations. Not sure how but every single location we called was either out of business, listed the wrong contact information or required you to use Gourmet Cabby. Does it in effect get the job done? Yes. Will it cost you $142 for 5 pizzas? Yes. Maybe the best choice is to get up off that duff and go get the food yourself. read more

Terrible company! We use to call these guys for delivery, but no more. There are consistently issues (cold food, incorrect/missing items, etc). They often quote delivery times of 45-60 minutes, but then take twice that AND don't call to tell you they're running behind. read more

A Real Disappointment...and total flakes as far as customer service. Not wanting to miss the final four playoffs, my wife and I thought we'd try this service to deliver us dinner while staying in one of Breckenridge's ski resort condos. The order went smooth enough, and though pricey, we were promised our dinner within one hour. An hour and a half later we called back to see what had happened. Apologies and an offer to give us half off satisfied us, along with the promise that the meal was going to be there "shortly". At the two hour mark, we called to see what might be the problem. This time we were told we'd get the meal for free ... but when we pressed for more information on what had happened, the young man on the line then claimed to be the owner and assured us everything would be taken care of and that he'd call us back with an update. An additional 15 minutes later, no call, I called back to press for an explanation (don't you think I deserved one?) The 3 people at the other end of the line were clearly trying to figure out what sort of story to give me.....and I could hear someone through the hand over the mouthpiece say "should I hang up on him?" And then they did. My wife called only minutes later (I was still cursing), she cancelled the order, and was told by someone who claimed to have just come on duty, that he had no idea what might have happened. THE BEST FOR LAST - At 9:55 PM (2 hours 25 minutes after the order) I called the restaurant that was to have filled our order. After telling me that they were going to close at 10 pm and could not fill an order I was willing to go down and pickup personally, I asked if they had filled a similar order for Gourmet Cabby. Oh yes, the assistant manager replied, in fact, it had been sitting there for over 2 hours!! So at 10 pm we went to our favorite local place - Downstairs at Erics, for a great (if somewhat late) meal... And then, the next night we ordered from that original eatery....the order was ready 15 minutes later when I drove down to pick it up. Save yourself the cost and grief - order direct and pick it up! read more

DO NOT USE! If this company is still around, do not call. Save yourself from a headache and avoid their overpriced delivery of cold food.

Ordered pizza tonight from a pizza place in town....gourmet cabby was the people who delivered. Called I the order the woman less than friendly took the order with dogs barking in the background. Then she said their service was a 2% charge and included the gratuity but when the driver arrived he said it did not include the gratuity thus I added it....reluctantly..... Should have gotten ourselves but when you are in no condition to drive you have no choice. I guess that is their market geographic ! read more

Unlike the other reviewers, we didn't attempt to use Gourmet Cabby for food. They have an internet cafe in the front of the building that you (supposedly) can use to connect to the internet, print, scan etc. Long story short, I don't think I've ever received worse customer service. We stood waiting while Zack, the worker at the counter, "helped" another customer for nearly 10 minutes. My friend needed to log on to the internet and I needed to scan something. He never acknowledged us or gave us the standard "I'll be with you in a second"; he just sat there trying to figure out why they couldn't fax/e-mail something for the other customer. Eventually I walked up and asked him "Do you guys have a scanner?" and he replied "Yep" and continued fidgeting with the GC computer. 5 minutes later my girlfriend asked him "Do you have someone else who can help us we're in a time crunch?" and he asked what she needed and gave her the internet password scribbled onto a ripped off piece of scrap paper. Eventually he gave up on helping the other customer and got my documents scanned and transfered without any hint of being personable. While in there, a third customer (older gentleman) wanted to print something and the conversation went something like this: "How would I print a document?" "Just add it through the network" "How do I do that?" "It's easy just go through the add printer wizard and add a network printer" No "Here I'll show you" or anything and this customer was obviously not tech-literate so he walked away from the counter. I ended up walking him through the setup process but we couldn't get it working so he ended up plugging his laptop directly into the printer. The worst part was this whole time there were at least two employees in the back PLAYING PINBALL. It takes a lot for me to want to come onto yelp and complain about customer service, but this place earned every word. It's difficult for me to explain through a few paragraphs how awful the customer service was, but it's atrocious. Avoid this place. read more

Ordered pizza and some dip for my wife. Food came quick, hot and good! Driver was nice and helpful with some information about the town. I guess I would just suggest that you beware of holidays up here being the service deals with more volume. read more

It's faster to order yourself and walk (even if it's only 18 degrees outside) They never answered the phone.

Sounds like we had a better experience than the others on here, which isn't saying much. Quoted us an hour, but was about 2 hours before the food was delivered. Food was cold. Won't use this service again. read more

Stay away if you can avoid them. They are slow and had no accountability to their order. If the food is wrong or cold, delivery is delayed, they blame the restaurant. I ordered from them at 6:30pm. At 8pm I called and they told me they were still waiting for the food to be made by the restaurant and didn't know why it was taking so long. I called the restaurant directly and they couldn't help me because my order was with Gourmet Cabby. Food now expected by 9pm. Needless to say we are not happy and do not recommend using them. read more

I have been coming to Breckenridge for about 8 years and we order from gourmet cabbie each year (usually several times each visit). With us they have always been honest and prompt with their delivery times. Yes I tip the driver well, but I figure that I would have to tip a waiter if I was eating in a restaurant. So the only additional expense is a 15% fee for delivery. Well worth it. I have never waited more than an hour and a half for my food and it is amazingly convenient. I would kill for a service like this in my home town. read more

Terrible and rude cusomter service, got the order completely wrong, forgot drinks; a sense of malaise that comes from the owner himself, so it is no wonder he staff doesn't care either. I like the concept and don't mind paying for service, but they have some serious operational issues to resolve. read more

We used this Cabbie company tonight and were very impressed! We were having a party and had a giggle attack but the guy didn't hang up on me thankfully! The food came hot and in less than an hour. We will call them again before our trip is over! read more