Hello to all and please read I recently worked for Gourmet Donuts at 43 Airport Road in Fitchburg, MA and feel it's important to share a more detailed account of my experience for transparency and public awareness. During my time there, I made a consistent effort to maintain cleanliness and professionalism, especially while handling food. On one occasion, while assisting a customer, I was pulled away mid-order and reprimanded within earshot of that same customer for using "too many gloves" and "costing too much on my usage of gloves", which I tried explaining (before abruptly dismissed by the manager) that it was only to completely cover my palm's open wound injunction with store bandages that lost stickiness frequently. This was particularly concerning to me, as I was attempting to maintain proper hygiene due to a visible wound on my hand that required covering beyond the poor quality bandages. When I returned to the customer, he expressed discomfort with how the situation was handled, noting that it was inappropriate to interrupt service to address such concerns publicly. The interaction escalated further when he was charged an additional fee for a minor modification to his order per manager's order, which ultimately resulted in him becoming irate, refusing his order, demanding his money back immediately. This situation could have been handled more reasonably and professionally, if my manager agreed with me on waiving the less ice fee of $1.25 just this time and explaining that to this gentleman of only THIS time waiving it to complete the purchase with the customer in mind, instead her demand of me throwing it down the drain and dismissing the very unfortunate situation with a few words " that's just a customer who is that anyways". Additionally, I experienced repeated unprofessional behavior in the workplace, including being spoken to in a dismissive, hostile, and demeaning manner in front of customers. I observed negligent food safety practices by all employees, including handling and preparing sandwiches, bagels, and coffee with bare hands instead of using gloves and interchanging steps of then cashing out customers handling money, cards, and even personal patrons cell phones for Apple Pay. The most concerning incident occurred when I was pulled aside and questioned about a medical-related issue. I was asked to disclose personal health information, including medications and conditions, in a way that felt invasive and inappropriate. Comments were also made suggesting that my appearance due to sweating (in a hot, fast-paced environment without adequate ventilation nor AC/FAN) could negatively impact customers' willingness to accept food from me. This was both humiliating and deeply unprofessional. Following this interaction, I made the decision to leave, as I did not feel comfortable continuing in that environment. I have since reported these concerns through the appropriate channels, as I believe both employees and customers deserve to be treated with respect, professionalism, and basic standards of dignity. I am sharing this so others can make informed decisions. My hope is that meaningful changes are made moving forward. Thank you and God bless us all! Have a wonderful beautiful day...... summer is coming in great read more

I'm sure many customers have been satisfied, but our order was very disappointing. Donuts were dry, stale, and some were doughy. The sugar raised were the only kind that tasted fresh. I just wish the owner would have acknowledged this, instead of arguing with me. Stuff like this does happen! read more

Food and the beverages were ALL great. I would highly recommend this doughnut establishment to all for a great dinning experience.

Went in for a small coffee. They said they didn't have any small coffees. I said well why should I have to pay for a medium if you don't have any smalls that doesn't make any sense just do a medium. Argue a little bit and somebody gave it to me. Ridiculous logic. read more

Too damn expensive! Like at least 4 substantial price increases in past 2 years! Plus the bagels are day-old! Not fresh. I'm not sure what they are doing, but they are certainly NOT soft "fresh-like" as they were 4 years ago! And they are charging outrages prices- like $2 a bagel!! 4 years ago they were less than ONE DOLLAR, and better quality!! The coffee, iced coffee, is just regular coffee, nothing fantastic about it and it's $3.30 a medium....crazy. The donuts are AMAZINGLY WONDERFUL, though. read more

This is the worst gourmet out of all of them. The service is awful. They're always rude to customers. You order more than one coffee and it's like it's too hard for them to get it right. I've barely touched the last two coffees I've ordered because they've been so bad. I ordered the Twix flavor and they just forgot to put chocolate in... sad. Every other gourmet is a delight and they nail it; this one just isn't worth the ridiculously long wait time they always seem to have. read more

Skip the food and go for an iced coffee when you have a flavor craving! my personal recommendations: Snickers pecan pie Coconut Hazelnut Snickerdoodle Salted Caramel and to up the ante? ... make chose any of the above and have them prepare it with 1/2 hot chocolate... OMGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG so totally worth a drive or the extra calories! ALso the large is like 64 ounces - I love coffee more than most but I get ahead of myself when I get those! The absolute key if you are headed down route 2 on an adventure. read more

I just started going to gourmet donuts maybe 2 months ago. And don't get me wrong their coffee and donuts are delicious, but not so delicious that a med iced coffee should cost me $4.95!!!! That is ridiculous! 2 months ago when I started going to them my coffee cost me $3.71. Safe to say I will not be going back there... read more

I used to go out of my way to travel to this location because they have amazing everything bagels, overall the best gourmet or well so I thought... I went was placing my order, the woman taking my order was incredibly rude yelling at me because someone was yelling in the background. I responded thinking she was talking to me as she stopped mid-sentence and had conversation with someone else (anyone would be confused!!!) This gourmet apparently does not have the same drinks as the other gourmet in town (weird..) then, I paid and she gave me my card back covered in jelly donut. This is concerning because of food allergies, and because I did NOT even order a donut. When I finally opened my bag, my order was wrong. Overall awful experience. Sad!!!!! read more

We hate to complain but we visit Gourmet Donuts often and the music level is unbearable. The girls can't hear the orders and it made our visit there on Sunday most unpleasant. We asked them to lower the volume but they told us they have no control of it? Thinking we'll have a quiet breakfast at Dunkin Donuts next door.... read more

Lovely little donut shop with all you could desire. Plenty of choices even late in the day. Best thing is the donuts are made daily on the premises!!! And you can definitely taste the difference. The yeast donuts are light and airy, the cake donuts are tender. All are eye appealing and flavorful. Skip the ever present chains and give this place a try if you want to take a step back to a time when donuts were freshly made where they are sold. read more

Gourmet Donuts - Chocolate Frosted Yeast - Donuts Near Me - Fitchburg, Massachusetts

More flavors that any coffee shop on earth. I love: Pecan pie Strawberry shortcake Cinnamon sticky bun Maple French toast The Mal Special!!! (My favorite of the gourmet girls who makes this amazing secret blend) I'm not a donut person but love their bagels. The spinach is my favorite followed by the asiago. read more

LITERALLY POS. i order the same thing everytime and it's always awful unless i go to a different location. i just went and it's literally just milk and ice in the cup, milk and blender fucking ice. read more

I'm leaving this one star review in regard to the RUDEST customer service I received recently. The female "manager" who works in the morning was rude, condescending, and unreasonably difficult when I merely asked for replacements for being given the wrong flavor donut. 3 measly donuts as they had mistakenly given me donuts with a filling my kids are not accustomed to. She argued continuously with me, I was astounded at her demeanor. Instead of being polite she just started complaining about the other staff grouping donuts together resulting in mistakes being made with customer orders. For three donuts she has given me a bad taste in my mouth about going there. I never see her in the afternoons so would only visit again during that time because I do enjoy their bagels and donuts. read more

It takes a lot for me to post any reviews.... this shocking visit made for a rare occasion. Our experience was Absolutely horrible!! It's been a few years since I visited this particular one on Airport Rd. It definitely won't be revisited, that's for sure! We brought a family member, as we love Gourmet Donuts & wanted to share our (usual) favorite place. We've visited the Townsend & Leominster numerous times. Never have been disappointed at those delightful locations. Today, we saw 3 employees, we were the only customers, no lines, no one at drive up & they couldn't (wouldn't) get the Orders correct. We kept having to repeat the orders. 3 simple breakfast sandwiches, one had a sausage patty, which was STONE COLD, not even heated at all! The 2 other bacon, eggs - the bacon was nearly burnt - only 1 sad, broken slice! Not at all like any of the other Gourmet Donuts, that's for definite. Also, our coffee's were awful!! Not the usual, deliciousness. These were bitter. The appearance of the outside of the store is filthy. Garbage can overflowing. At the door, a huge splash of something was spilled or vomit. No attention made to cleaning it up. We were horrified to bring a family member to this disgrace. NEVER AGAIN at this location! read more

Delicious iced coffee! Nom Honestly, gourmet is my main place I go to for iced coffee, and has turned into the only place I go to for iced coffee. Hate when you order a coffee somewhere else and when you get your coffee it's not anywhere near what you wanted? Ive had that happen more than I would like, but not here.. every coffee Ive ordered has been consistent and what Ive asked for.. So that's a major plus for me. :) They have such a wide range of flavors that you could get a new flavor every day and still not go through the whole list in a month.. the flavors Ive tried and have heard my friends try are spot on. I always default to Chocolate Cappuccino with the sugar melted with hot chocolate..it's my fav!! Cinnamon Sticky Bun, and Mud Slide are also equally delicious! read more

The employees are very hit or miss here - some are polite and friendly, but the majority of them are curt and rude. The coffee, donuts, and muffins all have what I call "all-flavor" and seem to taste cross-contaminated. The muffins especially taste like whoever is making them (in the room next door) is smoking cigarettes. I would avoid this place like the plague. read more

Absolutely awful service. The coffees are okay depending on who makes it but almost every time I go I get awful service and terrible rude employees. Will go to the one in park hill for now on. read more

Awesome prices comparative to other coffee places in the area. I must say the range in flavors for iced coffee is amazing, and I'm usually surprised with how accurate the taste and the title are with each other. Don't judge this place by it's interior necessarily, this place has some awesome coffee and the donuts ate definitely not that bad either. Beats Dunkin Donuts in my book, definitely a local check out. Now that I don't live in the area anymore - I appreciate it way more and miss it dearly! read more

The only way I would have ever found out about this place is because my boyfriend attended Fitchburg State. When driving around searching for some morning java on the weekends instead of going to Dunks (or Daka..yuck), we went to Gourmet Donuts and I've been a fan ever since. Soooo many coffee flavors, and pretty much the large iced coffee is like a GALLON and like $2.50! What a steal! I deducted a star because they messed up on 2 previous orders -- coffee wasn't fresh & wrong flavor. Other than that, I will take the hour drive to grab some in the near future when I go apple picking in Leominster. :) read more

The WORST of all the gourmets. Every time I ask for a sandwich to be made they give me one slice of bacon or they skimp out on the meat. not what I'm paying $5 for read more

I wrote a good review on 10/13/2015 but, I have to update it. I unfortunately had a bad experience here today10/18/15. I ordered a large pumpkin spice latte with skim milk, whip on top and 3 sugars. I had this made perfect in my past experiences in which, was two prior to today. 1st issue is specify or else you will get what you don't want. When i ordered the pumpkin spice latte, it was given cold the first time. I apologized to the rep for not specifying. I asked again for a large pumpkin spice latte hot with skim milk, whip on top and 3 sugars. I was handed the same drink without the ice in a new cup. I expressed it was wrong again. The ladies didn't want to fix it so, i left and went to the Gourmet donuts at Country Farms. I got what i wanted there. They do have better coffee, pricing and, donuts than Dunkin. The place is always neat and, clean. I unfortunately don't want to order here again after that. My tip would be to order during the mornings and afternoons, those are the better shifts. read more

Always happy, I usually have the same two ladies make my coffee/food depending on which one is working that day. Sweet girls, quick and always pleased with my coffees. They make an effort to connect with their regulars and always ask how my son is doing. Haven't been to Dunkin' Donuts since I started coming here ! read more

Best donuts AND coffee around. Love the apricot filled donut and the peanut butter cream. The coffee is delicious, amazing amount of flavors available, and sizes are generous to say the least. Love it! read more

The location is tricky to get to but once there you'll find plenty of parking and a very clean restaurant. Same selection as the other Gourmets in the area. I am in love with their new 'put cookies in every coffee' initiative and gladly ordered a cookies n creme with real cookies. Yum. Price-wise, they're great. I really wish they had franchises closer to my home city as they're my favorite coffee place. read more

The BEST French Vanilla iced coffee ever. I have a sesame bagel with cream cheese that was delish! Will be going here for often!

One of the worst experiences at a restaurant. We ordered 3 combos (coffee and donuts). They first made the coffees which took 10 minutes. Person behind counter had no idea how to make an iced coffee. When we were ready to order donuts/bagels we were informed they were out of bagels, even though the combo we ordered included a bagel with cream cheese. My wife opted for an egg sandwich on a croissant, but then we were told they were out of croissants, she was offered an English muffin which she took. The sandwich consisted of an untoasted muffin, an egg, a slice of cheese,all microwaved. Disgusting! Our coffees were all over creamed even though we asked for not too much. While we ate our food the employees bemoaned how they did not want to be there and complained about the customers. The bathrooms were filthy and there were flies everywhere. Bottom line....donuts are average, service is terrible, place is dirty... read more

This coffee shop will never disappoint. I know if I'm in the mood for a good coffee I will drive all the way to the nearest gourmet donut shop (which is an hour away from me) just to get my favorite coffee: cookies and cream with cookie pieces. Although I can only handle a small coffee because it tastes more like dessert, it's 100% worth the ride! Great prices, sizes, and service. Would highly recommend! read more

I used to absolutely LOVE this place. Before I lived in te area myself I made a point to go here when visiting my mother-in-law. Now that I live nearby I'm sadly, severely disappointed by how horrible the coffee has become. It used to be deliciously flavored, and now EVERY flavor I get tastes like burned popcorn, GROSS! Permanently switching to Boston Donuts on Rt 12! read more

I don't get donuts very often, but craved a marble stick donut! Had someone pick one up for me and it was so stale I had to throw it away. Not good considering it is only 8:30 in the morning!! read more

I love Gourmet Donuts! The coffee selection is insane! And they don't use additional liquid sweeteners for flavoring (like soooome places). The bakery items are delicious & made fresh daily! Prices are affordable! Dollars cheaper than other "chain" coffee places. Workers are generally super sweet; good customer service! Minor downsides - on busy days (ahem, weekends mostly) they can and do sell out of many bakery items - so plan to go early if you know what you want; also no "pre-order" window like other coffee places - you have to order at the window - which on busy mornings, can sometimes make for a longer wait - so give yourself a little extra time before you run to work! My favorite donut - chocolate cream filled - yum! This is my fav Gourmet location to visit! read more