The local folks were very professional and helpful, at least as well as they could be given the…read morecorporate support, or lack of it. I had a new Z-Fold phone where the left half of the screen went solid green. They arranged for a replacement after significant paperwork. It took a week for the new phone to arrive. And IT went belly up in two days! But I went to the internet first, instead of Verizon, where I was advised by some helpful poster to RESET everything and AVOID 'enhanced' settings. Did so and problems disappeared and have not returned. AI is highly overrated! Be VERY careful allowing the phone to 'think' for you. All the fancy 'adaptive' options are VERY unreliable. AND most of the staff in the stores are just not up to the challenge. BUT WORSE, Verizon 5G is just not there! And neither are ANY of the other vendors, except in densely populated areas! They SELL 5G service but it just isn't there! They SELL 5G 'home internet' but it isn't there! Their nearest 5G service is not close enough to reach with the phone or the 'home internet router'! Lots of 4 and 3G, even 2G! No 5G! In my area, ALL 5G is T-Mobile and concentrated around the local interstate highway! NO VERIZON 5G, even though they SELL it. Maybe in another year or two or three or 2030? 5G is HIGHLY overrated! It is great when you can get it. But don't hold your breath!

Beverly the store Manager is snarky and unhelpful. The workers at the Verizon Store are very…read morehelpful. She could use some customer service training or get another job. She was dismissive about a cell problem in Lakewood Ranch without even attempting to research it.

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

called because bill for internet serviceonly was increased from $80 to $90/month. Only use for…read moreemail, searching and ordering. Not only no help to reduce price but was directed to a higher price of $110/mo. Check out other carriers. Comcast was $44/mo

If I could give 0 stars I would. Everything about dealing with Frontier was a headache! From the…read morepeople coming to your door weekly to sign up. To the installation where installer wanted to mount a permanent box in the middle of the living room wall! To being over charged by Frontier, with very spotty service. Cancelled after two horrible months. Charged for a third month after disconnecting and hit two month later with an early termination fee that I was never informed about until I wanted to cancel. They just took all of it out of my account when in three times after I cancel to get money! NEVER AGAIN!

They are reliable and john is understanding, good people. I was having money issues for few months…read morein a row. He worked with me and gave me extensions to make payments without cutting service one time. I highly recommend them.

Well I don't generally leave reviews but Myakka Communications has provided such an excellent and…read moreconsistent service that it would be a waste not to support their business. They do charge a higher fee than the corporate companies as they are smaller locally owned and operated. However their customer care, service, and internet connection are near untouchable by any other company I have had to use as a provider. Because of this they are easily worth every penny they charge and then some. Whenever there is an issue regardless of whose side it's on they act fast, professional, and friendly. Because they are locally owned they make it their priority to help their customers in a way that actually makes you want to do business with them. The best part is they provide Fiber Optic connection to an area that for the longest time had to rely on satellite for connection. I know they are consistently working on expanding their Fiber Optic Service throughout their area. for all those who don't have it yet. I highly recommend switching to their service. When I first moved into my home it took me a while to find their business. but when I did finally find and reach out to them I had Fiber Optic hooked up within 2 weeks and could not be happier. This is why I love to support our local companies and if you are able to use their service I highly recommend doing so!

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

I pay $235 per month for the triple play package and have done so for the past 6 years. They sent a…read moreguy out to bury my cable and he claimed he had to fix a wiring problem that he found from the previous technician. Though I didn't really think that we had a problem since everything seemed to be working fine, he claimed he replaced the existing cable with a new one. He buried the cable and left. Our tv service was out soon after he was. Several hours on the phone with Verizon until they finally promised to send a tech that day. At first, they wanted to schedule us out a couple of days- which I adamantly refused. Really, the last supervisor just told me he was sending someone just to get off the phone. So, I waited around the rest of the day. No one showed up. I called back at approximately 6:30 and spoke to another operator who told us that our appointment was for the next day anytime up until 8:00pm. He did not see any notes that we were promised a return visit to fix the problem that their guy caused. They lied and I feel stupid for believing that they would send somebody back to correct the problem that they caused. Moral of the story: " If you can tolerate overpriced services with no expectations of any customer service, then Verizon is your telecommunications company."

I have absolutely no complaint about the internet or TV service. My complaint is with customer…read moreservice and someone who claimed to be an account manager. We are within the 30 day window of when we received our equipment and would like to cancel our service. They claim that we are outside that window because they go by a specific date of when service was scheduled to begin and not when equipment is received meaning we were getting charged for service that we couldn't possibly use. Twice today I have been hung up on, once by customer service rep and once by the so-called manager. Not once did I raise my voice because I don't feel there is any point in that. How rude?!!! Would I recommend Verizon to anyone? Based on their customer service alone HELL NO!!!!

Great products, service and support. Always someone there when we have technical issues or need to…read moreknow about new products and services. PBX-change offer features that the big carriers lack like a soft phone option, CRM integration and call recording. If you work in professional services these are must haves. The best feature is actually getting my calls which the big carriers were dropping.

While the Internet service is fantastic, the backup services are the key here. To know that data is…read moresafe and secure in an age of such chaos is comforting. Not having to worry, not having to stare at the ceiling at night wondering, that's what you get here. Peace of mind... I'll take it. Thank you!