My experience with GPS Renting and Property Management was exhausting, adversarial, and one of the most frustrating rental experiences I have ever had. This company operates entirely through texts, emails, and form-letter responses. Throughout the YEARS of my entire tenancy, I never once spoke to an actual human being by phone. Every issue, concern, maintenance request, dispute, and move-out matter was handled through detached, scripted communication with little sense of urgency or tenant support. Every maintenance request was met with resistance. Not occasionally. Not sometimes. Every. Single. Time. Whether it was plumbing, repairs, maintenance concerns, or legitimate property issues, the default response consistently felt defensive, minimizing, delayed, or designed to avoid responsibility rather than solve the problem. Even serious issues became unnecessarily difficult. One example that perfectly captures the experience: when my sewer backed up, instead of immediately treating it as an urgent maintenance issue, I was asked to send photos of the blockage through text/email. That moment alone told me everything about how this company operates. The move-out process became even more adversarial. I was presented with excessive and questionable charges, including administrative and vendor coordination fees that were only reduced or removed after significant dispute and pressure. GPS also attempted to charge for items that clearly fell within normal wear and tear, despite Washington law specifically distinguishing normal use from tenant-caused damage. More concerning, the itemized statement and supporting documentation for these deductions were not provided within the legal timeline required under Washington law. Instead, I received a shifting and increasingly revised series of charges and invoices well after the statutory deadline, forcing me to spend weeks disputing charges that should have been properly documented and timely disclosed from the beginning. Charges and explanations shifted repeatedly throughout the process, and I was forced to continually request documentation and clarification that should have been provided from the beginning. The landscaping dispute was particularly unreasonable. A limited patch-repair area in the yard was treated and priced like a standalone landscaping project despite broader restoration work already occurring on the property. GPS repeatedly attempted to justify inflated costs while failing to clearly distinguish tenant responsibility from owner restoration work. The final straw was the handling of my deposit return. After finally agreeing to settle the dispute simply to end the ordeal, I was repeatedly told the ACH refund had been processed, yet days later the funds still had not arrived. I was ultimately provided a receipt showing the ACH transaction was not actually formally created until May 1st, despite earlier representations that the payment had already been sent. During this time, I was left facing the possibility of being late on rent at my new home for the first time in my life. What GPS seems to forget is that while they technically work for property owners, tenants are also paying monthly management fees as part of their rent. Tenants deserve professionalism, responsiveness, transparency, and fair treatment in return. That was not my experience. No tenant should have to fight this hard for basic communication, accountability, legal compliance, and fair handling throughout a tenancy. I strongly encourage anyone renting through GPS to: * document absolutely everything, * communicate only in writing, * carefully review every charge, * understand your rights regarding normal wear and tear and deposit timelines, * and be prepared to aggressively advocate for yourself throughout the tenancy and move-out process. This company may manage properties, but in my experience, they do not manage tenant relationships well at all. read more

I have been renting a home from GPS for the last two years and it's been nothing but a nightmare. Upon moving into the home, we realized over half of the light bulbs were burnt out and not working. The home was dirty and one of the two toilets was clogged. Over half of the electrical outlets didn't work. The glass sliding door wouldn't properly lock. The house was filthy and it hasn't been painted in years. We noticed a water leak and mold in our main bathroom and GPS sent workers to try and basically paint over it. We refused and demanded a mold test. Now it was time for them to refuse. We bought one, tested the area, and found several types of toxic mold. Only then did GPS listen to me and hire a professional to remove it. Then GPS shopped around to find the cheapest laborers to work on our bathroom, JE Remodeling Solutions. This company was even more unprofessional than GPS. They took months to finish our bathroom, damaging our property in the process. It took turning them all in to the Attorney General's office for them to finish the poor work. I've had over 20 maintenance requests on this home and I still don't have working a bathroom, since JE Remodeling didn't even fix the water leak before building a new bathroom around it. GPS has been made well aware of the problem and do not care. They have Nick He, an absent and ineffective leader running their company that is constantly out of town for meetings and conventions. They have new "account managers" every other month because they cannot retain a competent staff for the life of them. I have spent WEEKS away from work to be home for workers to fix problems that should have been addressed before tenants were ever allowed into the home. ALL POSITIVE REVIEWS FOR GPS ARE FROM THE HOMEOWNERS, NOT THE TENANTS THEY SERVE. GPS is the worst rental company you could ever rent from. They made me remove my negative google review of them in return for them not raising my rent $100/month. THAT'S RIGHT, I HAVE OVER 20 MAINTENENCE REQUESTS AND THEY STILL TRIED TO RAISE MY RENT. GPS has also tried to remove our landscaping that's included in our rent. GPS is discriminatory (they replaced my duplex neighbor's windows, but not mine and mine are just as damaged), they are unprofessional, and they're heartless. They don't care about you or the home you and your children are living in, they only care about money. read more

: Unacceptable and Potentially Discriminatory Practices - Avoid GPS Renting If You Are a Domestic Violence Survivor or Have Past Financial Issues Due to Abuse** My experience with GPS Renting has been nothing short of appalling and has left me feeling vulnerable and discriminated against during a time when I desperately needed safe housing. As a survivor of domestic violence actively fleeing a dangerous situation, the protections afforded under the Violence Against Women Act (VAWA) are not just legal jargon - they are a lifeline. Yet, GPS Renting has repeatedly found reasons to deny my application, demonstrating a shocking disregard for these protections and my urgent need for safety. Despite my protected status, they issued a third denial, citing "past balances" and a misdemeanor obstruction charge from years ago. What they fail to acknowledge is that these very issues are a direct result of the financial and circumstantial fallout from the domestic violence I endured. VAWA is explicitly in place to prevent housing providers from using such factors, which are a consequence of being a victim of abuse, as grounds for denial. Their insistence on these reasons feels not only unlawful but deeply unethical and inhumane. It is unconscionable that a rental agency would prioritize outdated and abuse-related history over the immediate safety needs of a domestic violence survivor. Their actions have directly impeded my ability to secure a safe home for myself and my children, prolonging a period of significant danger and instability. If you are a domestic violence survivor relying on the protections of VAWA, or if you have any past financial or legal issues stemming from abuse, I would strongly advise extreme caution when dealing with GPS Renting. My experience suggests a profound lack of understanding or willingness to comply with fair housing laws designed to protect vulnerable individuals. Their practices have not only been frustrating but have actively jeopardized my safety. This agency's handling of my case has been a significant barrier to escaping a dangerous situation, and I would not wish this experience on anyone in need of compassionate and lawful housing assistance. read more

We have a long history with GPS managing/maintaining the home we lease. Over the years we have gone thru times of changes in their personnel and practices...some not so great (turnover of personnel/mixed communications/slow response times), but as with any evolving business its more important to us how the errors have been reduced and used to learn how to improve the NOW. GPS has not only made changes for better, they have created a consistent, single point of contact for simplicity (client portal for 24/7 reporting and same lead person thru project) in successfully responding (immediate responses and reasonable turnaround for start up) , assessing (request review/ owner approval) and resourcing quality contractors (no non-sense vendors with great personality) to do required repairs. As we approach the beginning of year 10 with GPS property managing, we believe this is what tenants should receive in care. read more

We are grateful for the level of proactive responses from the GPS team. We had water flowing through the kitchen cabinets, overhead lights, and mi rowave after business hours. I called their emergency number and received a call stating we would hear from the team in the am. I was concerned that this would be put off, but First thing in the morning, Mary spoke with my wife and handled the situation like a pro. I felt comfortable leaving for a business trip, feeling my family was in safe hands with Mary on task. Thank you, Mary and GPS, for having a plumber on the job 1st thing on a Saturday morning. Mary followed up twice to make sure the repair was complete and that there was no damage to the property. Good looking out for the property owner as well as us. read more

The staff at GPS have been dedicated to providing good service to us. They are professional and friendly. And, very importantly, they have empathy for any problem that might arise for us. They acted promptly when we had a maintenance problem. They praised us for being good tenants, and it's always nice to get the feedback that encourages us to continue. One thing that we didn't understand was that GPS requires that tenants have renters' insurance and insists on seeing the insurance policy, but GPS never explained why the insurance is mandatory. Yes it's a good idea to have insurance. But it's an extra step that tenants have to follow, so why is it mandatory? read more

I'm giving this place a well-deserved five stars, and a huge part of that is because of the manager, Cris. He made the entire rental process, from start to finish, incredibly smooth. Move-in: Cris was super helpful and made sure everything was ready for my arrival. Living here: Anytime I needed something, like putting in a maintenance order, he was on top of it immediately and made sure things got done right. Move-out: The move-out process was just as easy, stress-free, and fair, all thanks to his clear communication and support. It has been a great experience living here, and I can't thank Cris enough for his outstanding work read more

I have been working with GPS for several years as our property manager. They are very professional and work closely with both our tenants and us to ensure that maintenance issues are handled quickly and efficiently. Estephen-John Domo provides us with good options to address problems and follows through all projects to completion. In addition , we have been working with JP on some fairly major property repairs and he has been very thorough at project coordination and ensuring that we have the best options available. We are very confident that our property management needs are in good hands with GPS. read more

After really horrible experiences with TWO local management companies, we were ready to sell our remotely managed investment property because it had become a black hole sucking in money and energy. GPS was a life saver showed up the last minute! They are efficient, experienced, and above all, honest. Swift action on renting out vacant units and straightforward assessment on repairs. Good communications on all the issues arise and clear expectation management. I would recommend GPS to anyone who has a rental property to manage, especially if you are remotely managing it. read more