Avoid GPS renting and try to rent from a private owner! We had a terrible experience as tenants. We physically lived there for less than a year and they kept $3167.60 of our security deposit. They micromanaged our lawn care and in the end it became too costly for us to keep our lawn green over the summer so we gave up -- as many of our neighbors did. We did keep the front yard as green as we could as this is the part that mattered to the HOA. In the end we were charged $2500 to have it redone anyway -- which sounds like GPS was ripped off by their vendor to have such a small yard redone. The home itself looked much nicer in photos and after living in it we realized certain parts of the home needed extra love and repair. It REALLY felt like a rundown rental the more we discovered little things and you could tell it wasn't really visited in person by the company or cared for in between renters. It's too bad we didn't document every little thing we found because a lot of things we were penalized for was the condition we received the home. I would be shocked if the previous renters weren't penalized for the same things if the final inspection was as meticulous as ours was. And if this is true, it's unethical of GPS charge us for what they already charged the last renters. I also found it strange that we were not allowed to be present at the final inspection. We were charged for leaving trash behind, which is hard to believe since we did a final sweep ourselves, had the cleaners come after we moved out, and then did another final sweep. If you can, I would avoid leasing with GPS renting or I would not plan on leasing from them long-term. I would also take note that most of their reviews on Google are from landlords and not tenants. And to give context, they raffle off gift cards to people who leave reviews. read more

GPS Renting - Property Management Near Me - Kenmore, Washington

​I have lived here since 2021 and would have previously rated GPS Renting a 3/5. Maintenance was consistently slow, and the home was dirty upon move-in--it was clear no one had cleaned after the self-guided tours, as floors were still covered in pine needles. ​Warning for Landlords: In the 4 years I lived here, there was only one single inspection of the property. While this could be the owner's choice, a management company that doesn't monitor the condition of an asset for years is a risk to your investment. ​That lack of care escalated into dangerous negligence following a fire on Dec 23, 2025. A fire involving the landlord-provided dryer required the fire department to create structural holes in my ceiling and wall to check for extension--including a breach directly into the building's attic. Despite multiple emergency notifications, management didn't visit the property for 8 days, leaving me in a home with toxic soot and a breached fire-safety barrier. ​When I cited the 24-hour repair rule (RCW 59.18.070), they responded in writing claiming: "There is no one-day or 24-hour rule." This is a blatant misrepresentation of Seattle law. ​Management did eventually accept a Dec 31 move-out and waived January rent, but only after 8 days of silence and structural hazards. They still haven't addressed the mandatory relocation assistance (SMC 22.206.265) owed to tenants displaced by landlord negligence. I am sharing this to warn both renters and owners: this company does not prioritize safety, property maintenance, or the law. read more

Working with Cris, was a positive experience so far with GPS renting. There was a breakdown of what the midway inspection process looks like. I appreciate the responsiveness. read more

Avoid this rental agency at all costs. They're lightning fast at collecting rent but glacially slow with maintenance issues. We've been waiting since our move-in date last fall for them to fix our screen door lock- it's almost the end of April now! We can't leave it open for fresh air. Multiple case closures, reopenings, and rescheduled appointments with no resolution. It took weeks to replace broken window shades (the cheapest possible shades that barely block light). The communications have been abysmal in general- esp re: utility bills. The only time we had steady conversations was before we moved in. Once you move in, you're absolutely not a priority anymore. The overall experience has been so bad that I will never rent from them again, even if the place matches other criteria. read more

Julidee was the best part of our experience with GPS Renting. She's friendly, helpful and responds quickly to any questions we had.

We switched our rental house management from Onerent/Poplar to GPS about two years ago and we are glad that we made this decision on choosing GPS. Their customer service team member named Mary Tortugo is perfessional and experienced. read more

I have rented from GPS renting and it has been a great experience. I specifically worked with Cris Apurada through my renting journey and he has been very easy to work and has great communication and follow-up. When there was an issue it always got resolved. I would highly recommend working with Cris. I also loved the place I rented. It was very well maintained! read more

This rental company commits illegal renting practices - banking on the fact that most people do not know their state/city rental laws. We were interested in renting a place in Kirkland for $3200. Once we viewed the home and expressed our desire to apply and move forward, we were informed of the extra fees. $100/month pet rent, $1,000 pet deposit, $155 inspection fee, $95 lease preparation fee, $35/month "resident benefit package" on top of the $3200 security deposit fee. After paying to apply, when we asked to see a lease, we were pressured to agree to the "lease terms and fees" before we could see a lease. We expressed concern with the fees and asked to view the place a second time and were then threatened with manipulative language of, "We will go ahead and present the owner with other applicants." Kirkland law dictates that move in fees cannot exceed one month's rent (in this case $3200) per Ordinance O-4810, which went into effect September of 2022. Washington state law also requires an option to pay any move in fees that are more than 25% of rent to be payed in installments over six months, and this was not offered. When we responded with these facts, GPS Renting, did not respond. Instead, days later, as expected, we received an email denying our application stating: "After careful review, we've decided to move forward with another applicant whose qualifications more closely match our current criteria. Unfortunately, we won't be able to approve your application at this time." Which means, they want to rent to people who will not question their illegal practices. Legality aside, charging people a $95 lease preparation fee and $155 inspection fee is beyond disgusting. That's the job of a rental management company that a renter should not have to pay for. The $35/month "resident benefit package" is also a scam and just a way to increase rent without having it factored into the original posting. GPS Renting's practices are not only illegal, but shameful and disgusting. In 2025, when housing costs are through the roof coupled with inflation and lack of wage increases, I genuinely don't know how these people sleep at night. Please please do research on your city and state renting laws and do not let these criminals take advantage of you and your hard earned money. Read the rest of the many many reddit threads on this company and steer far away from renting with them. *UPDATE: GPS Renting reached out after this review was posted and sent screenshots of them agreeing to legal lease terms. We did not receive their response on our end (this was all via text message). Regardless they refunded our application fee. I would still encourage folks to steer away from renting with them, as they are clearly fine with continuing to take advantage of the fact that most people are not aware of laws around security deposits/move-in fees. read more

Not only did the lease signing go smoothly, any maintenance repairs are done incredibly quick thanks to JP. The repairs are done at a time we are comfortable with someone coming to the house. If their team can't fix it, they will hire someone to complete the job (we had some slow draining, lighting, and a storm door fixed)!! read more

The below review was sent to GPS directly in September. We never heard from them, so I'm curious if they will reply publicly on this forum to defend themselves as they have done with previous reviews. I'd like to address how they get paid by the home owners since this effects the way they treat their tenants. Owners only pay 10% of the rent as their fee. This means that they have to nickel and dime their tenants with fees and provide crap maintenance to make up their operating costs. Here goes: When we moved in there was a $9 dollar monthly insurance charge that caught us by surprise, and by their email clarification, we had to provide our own renter's insurance on top of this. Eventually it stopped being charged. Around 6 months after move in we were without our ovens for 6 weeks. My husband bakes for stress relief and the double oven was a major reason for choosing the home. Despite our request, no compensation for this was given. We reported the back deck as a trip hazard. I was told it would be addressed in the summer and it never was. When the heater broke we were asked if we had space heaters. I said we only had one and could use more. Communication stopped completely and we never were brought one. The freezer had issues starting early on that I was told by the repair person they sent out couldn't be fixed... until a new company came out right before we moved to deal with a different problem. This final tech knew how to fix the original issue. After 3 years of unplugging our fridge, packing all our food in ice chests, and letting the water lines thaw overnight to get them working again - multiple times. We had water leaks in different rooms at different times. The first was sheet-rocked and never repainted. The second was "repaired" but the contractors caused damage to my handmade art work, and although they came back to clean, they did a crap job. (See Photo) The same contractors were also called to check a leak under the back door. When an expert finally came out to inspect it he told us the door was improperly fit/installed and required a complete replacement. Instead, GPS came out and caulked around the door. When the banister fell off the wall we were asked to repair it ourselves with supplied parts. When the trash drawer broke we were asked if we needed it. I hate singling individuals out publicly, but Patrick was an issue. When bill payment reminders were sent he'd ask for proof of payment in each of them. When I protested this invasion of my privacy, he said he would just stop sending all bills all together and denied ever requiring proof. During the move-out process many emails were ignored. I had to send him our forwarding address and other information 3 separate times, despite having also provided it in the move out notice on the portal. I had to submit the water bill twice, which I found hysterical considering Patrick is the one who sends the bills to us AND he had confirmed he received my initial email with the bills. At one point we asked him what the wear and tear would be regarding the mulch in the backyard as it had degraded significantly over the years. He refused to give any kind of answer, saying that it would be determined by the inspection. We ended up buying mulch because we didn't want to be charged fees for replacing it. Our original lease terms were not checked before sending out the initial security deposit dispersement letter. We were over-charged on several items, including their fees. The attempt was also made to charge us for items we left behind that were there when we moved in (hand soap dispensers and a scrub brush), and for wear and tear such as loose door knobs. In addition, there is a fee for each repair that needs to be done to the property. You don't just pay the cleaning bill they incurred- you also pay them a fee for every individual thing they need to address on your move out. The portal that they are now charging tenants the "privilege" to use is terrible. Having to submit a maintenance request to contact GPS for any reason is ridiculous. Charging tenants for the use of said portal when there is no other alternative to contact GPS is beyond ridiculous. No one ever answers the phones, and if they do finally respond it is via text message when we specifically asked to speak to a living person. We initially requested to turn the property over early and still pay the bills, but were told that would be a break in our lease. We decided to maintain possession until the end of the lease. When we got closer to the end, I was asked more than three times to allow the inspection to occur early. One of these was actually a phone call from Patrick, asking me for the 4th time to confirm my move out date. The only positive of the last 3 years was Cory, the in-house maintenance man He is knowledgeable, respectful, and honest. When he came out, the issue was fixed. He deserves some recognition for being a unicorn in this company. read more

GPS Renting - An example of an "acceptable" ceiling repair. - Property Management Near Me - Kenmore, Washington

Exceptional customer service from Cris at GPS! I have been a tenant for 7 years, and I highly recommend reaching out to GPS Renting if you are looking for a new home. read more

princess is awesome! she is very good at communicating and making is feel well cared for

AVOID RENTING THROUGH GPS AT ALL COST. We recently moved out of a rental property that was managed through GPS. Although, our time living there as tenants was an okay experience, the move-out process has been a complete nightmare. First off, GPS sends us a move-out email outlining all the steps we needed to take before move out. The email stated that the carpets needed to be professionally shampooed and that the entire home be professionally cleaned by one of their approved cleaning vendors. All of these items are to be paid out of pocket by the tenant. Though we were required to hire one of their approved cleaning companies, nothing in their email explicitly stated that we were required to use their suggested carpet cleaning company as well. We ultimately hired one of their approved cleaning vendors to clean the house, who conveniently also offered professional carpet shampooing services. We decided to go through them to maximize efficiency and cost savings, as we're already busy with moving out. Fast forward to after the move out inspection. They flagged that the carpet cleaning was not up to par and that they needed to hire their suggested carpet cleaning company to redo it. They did not allow us to go back to the cleaning company we hired, which is one of their APPROVED vendors, to rectify the issue. Now they are saying we were required to use their suggested company in the first place when nowhere in the email stated that. They are not willingly to work with us on this issue and basically said they will be sending their carpet cleaning company and billing us for their service, which will be deducted from our security deposit. Not to mention, when comparing the move in and move out photos, the carpets are now cleaner than when we moved in. GPS's greedy and predatory practices are unacceptable . They attempt to nickel and dime every last cent of your security deposit. They have terrible customer service, who does not listen to their customers concerns. They have this "because we say so" attitude which is very off-putting. Next time we come across a rental being managed by GPS, we will be fleeing in the opposite direction. read more

We really appreciate Cris from GPS for assisting us with our lease extension so promptly and professionally. Thank you Cris for your support! read more

DO NOT USE THEIR SERVICE!!! I will not suggest anyone use their property management service. This company is irresponsive and mis-charging both tenants and landlords all the time. Their screening is awful, they claim that they have done all necessary checks but hide every report from the landlords. At the end of the day, you can get nothing about your potential tenants but still have to pay all those application costs. During the past lease term, They constantly sent huge repair bills and did actually nothing to repair anything. Even more ridiculously, they sent such bills to charge both tenants and the landlord. My tenants have complained so many times that they are charging all kinds of meaningless so-call administration fees. read more

The previous reviews I left for GPS were paid reviews that they solicit their tenants for with Amazon gift card giveaways. My abusive ex and I rented a house from them. Upon move out from GPS, they refused to split the security deposit into separate checks to us and insisted we go to the bank together to cash a single check. They insisted that I confront my abuser in order to get money back that I was legally owed. After fighting them for months I finally signed the check over to him to just resolve the situation and move on. I lost hundreds of dollars because of their inability to be flexible or act morally. Ya I get it, they're a business; It's not their job to care. But I would still never rent from them again. read more

I've been with GPS for over six years now we pay a $35 portal fee for convenience to and make maintenance Fortunately, I have been paying 10 extra dollars each month for six years for a convenient fee. Why am I paying more money than what They said? I was already paying for a convenient fee but then they add more money six years that is over like $500 just poor company. I'm so dissatisfied. read more

Very pleased with my time renting a home in Kirkland through GPS. They are very responsive to all requests and have a great phone app that makes paying rent and submitting maintenance requests a breeze. read more

We have worked with GPS renting for couple of years. It was a great experience and I would absolutely recommend to talk to them if you have plans to rent out your places or need any related expertise support. read more

We live in an old house and have had numerous maintenance requests since we moved in (including the furnace going out on a very cold winter's morning over the holiday break). Everyone we've had contact with from GPS renting has been super responsive, sending quick and effective maintenance help every time. Previous property management companies have always made it clear that they'll only do the bare minimum of maintenance required on our residence - GPS renting have been going above and beyond to actually fix things, not just put a band-aid on. If there is anything at all that we don't like about renting with this company is that there's a mandatory monthly fee just to use their online portal for rent payments, maintenance requests and the like. The portal is convenient and works well - but we have used the exact same portal for no additional fee on top of the rent with previous property management companies at other places where we've lived. (They could just fold it into the rent if they really need everyone paying extra to keep that portal up. It'd still suck, but be far less noticeable. Just saying. Make me pay one amount, not two, if it's not a service I have any option of turning down anyway.) read more

Easy to work with, and always have good recommendations, research, and contractors. I never have to do more than say "yep looks good", but they give me a chance to do more if I want. Great value for taking all the small stuff off my mind. read more

We applied to rent a home managed by GPS. They put no effort into the showing, and had us use a hidden key. We paid the application fee, and following the weekend they sent us this text message. They are implying that they will take bids on rent from applicants which I believe is, at worst illegal, at best scummy and proof they are bad landlords. Do not trust them. read more

GPS Renting - Scummy request for us to bid on the rental price of a unit AFTER we had paid to submit our application - Property Management Near Me - Kenmore, Washington

Josh was extremely helpful In resolving my issue with payment. The GPS team has been really helpful throughout my Stay here. I joined right before the pan de Oh and I appreciate the help for all My concerns. read more

Impossible to speak with a person. All communication is through text or email. Renters insurance has also been a headache. Lots of red flags, hoping GPS Renting is not a scam! read more

Absolute worst rental company ever. Unethical, illegal practice- constantly violating the terms of the lease. They called us liars when a horrific storm hit the area and caused damage (they denied the existence of the storm, even though it was all over the news). They have stolen thousands of dollars from us, even after THEY broke the lease. They are still harassing us for rent (current, not overdue- we always paid on time), AFTER our lease is over. When they took over the building, they charged the current tenants for 8 months back rent (even though they had paid that rent). They pay tenants for 5-star reviews on Google, and have employed a skilled Closer named "Lauren," who is keeping them from being investigated by the Washington State Housing Authority. TL:DR- DO NOT RENT FROM THIS ILLEGAL AGENC! read more

If I could give 0 stars, I would. Landlord is unprofessional, unresponsive, and deceiving. They refuse to meet in person, and their only form of communication, is via automated text messages. Landlord left the house in condition that was not guaranteed in their Lease, leaving scratches and dents on walls, and remaining items from the previous tenant, that they deemed as our responsibility. read more

After a bad initial experience with our rental house needing some basic safety fixes, we've actually had a pretty good experience with these guys. They respond to maintenance requests quick, portal is easy to use for payments/requests, and are easy to get a hold of. read more

I originally gave this business 4 stars when we were about 1.5 years into renting the same home. I change my rating as we are closing out renting the same house of 4 years because we decided to purchase a home. I want to express that whenever dealing with GPS employees, they have always been kind and respectful but the way things were handled and the time it had taken for repairs was a huge issue over the course of our rental. And the move out inspection was disappointing. I think it's important for future renters to know to expect long wait times on maintenance requests. When it came to appliances repair/replacement it took an average of 6 weeks for it to be resolved. They send out a repair tech first to determine a potential issue, then always have to order a part, and the. Intimately ended up needing replaced. We were without a washer, dryer and dishwasher for 6 weeks (at different times). We didn't have heat for one full winter because the techs they chose couldn't get a part to fix our one source of heat (gas fireplace in a home built in 1908). Upon move in - they provide a lot of photos but not quality and when we moved out they took extremely detailed photos and used backlight for carpet inspection. It felt like it was purposeful to take as much of our deposit as possible. They tell you to use their preferred vendors but they are not reliable. I feel as if they need to better train their inspection team so provide thorough move in and move out inspections because we dealt with a lot of back and forth on items that were not documented or even our fault, but were charged for. The move out inspector wrote that the fire place was "inoperable" because it did not have a remote, if they knew the property they would know it never had one and should have basic knowledge of how this type of equipment works. Always advocate for yourselves and take pictures of everything as a renter, request maintenance on ANYTHING that is broken/defective from the beginning so they don't try to blame you for it. read more

This is from the owner of a property they managed. I was not going to write this review, but here it goes: 1. They never provided the advertised 3 bids for work orders - They claimed that work with their "trusted" vendor, so they never provided 3 bids for the owners to compare - Some work orders they provided were ridiculously high, and they just sent it directly to me. I had to search for other vendors myself, and compare in order to find someone who can do the same job at a more reasonable price 2. GPS blamed me for talking to the tenant directly, and how that made everything difficult - The tenant found me through a group chat of the homeowners and asked if he could work with me directly given it was incredibly hard for him to work with GPS to get things resolved - It was not in my interest to do the job as a property manager since I already paid GPS to do so 3. Impossible to get a hold of someone over the phone 4. They brushed of feedback from me and the tenant with us shifting complaints to them when things went wrong - As a professional property management firm, wouldn't it make sense to understand feedback (especially if it came from more than 1 party) and come up with a proposal on how things will be done differently going forward? read more

Beware if you use this company. One of the properties they represent us being used by scammers. They had full access to the key box and had a legitimate looking lease. GPS seemed uninterested in returning our call or taking action to protect the actual owner's property. Person who finally contacted us had very poor English. read more

My partner and I are looking to rent in the Seattle area and found a beautiful townhouse managed by GPS Renting on Zillow. We scheduled a "self-guided" tour to view the place and when we arrived, we were pleased with how quiet and convenient the neighborhood was. Unfortunately, that's where the pleasantries stop. Because it was a self-guided tour, we were meant to get a key out of the lockbox when we arrived. In order to open the lockbox, i had to enter a code on a website that checked my location, and incorrectly identified me as not being at the property. I tried calling the number provided and was only met with a wall of phone trees. After 10 minutes in sub-40-degree weather, we gave up and left without touring. We didn't hear from them for an hour. When we finally did, there was no apology for or acknowledgement of this egregious mistake. The rep just asked if we wanted to reschedule. I'm pretty sure we would have had the exact same experience. read more

Great service! As a first time renter, Lauren has always been quickly responsive and resolved all questions and concerns we may have. She's made moving/settling in a breeze! read more

KEEP UPDATING: Since early 2018 I let GPS renting manage the rental house. At the beginning, GPS renting seemed a small but reliable team, but now as they grow, the company behaves ultra differently. Their stuff seem not trustworthy to me anymore. As examples, with this year, 1. They strongly recommended me to accept vendor's repair plan, but they NEVER checked on site for me, even if I have emphasized doubt upon vendor's plan. 2. To my questioning, they replied that their strong recommendation is based on vendors' photoes, but they NEVER responded my repeated requests of getting the photoes - I doubt if they were honest when said they have had vendors' photoes. 3. They sent vendor to do the work without informing me as supposed to, furthermore, vendor's after pictures are not true to their estimate proposal, which reflects much less work done but at the same cost. In a word, they pushed strongly to get vendor do the work, but don't go check on site or send me vendors' inspection photoes, then they get vendor over there without informing me. What do you feel? Maybe same as me! 4. For quite several times, I don't hear from them for over a week, and recently, for almost a month. Not acceptable. I will upload pictures some later. I worked with them for almost 5 years, now I am very disappointed. I hope they can review what have happened to their management! UPDATED ON 12/12/2022: I reported this issue on 11/09/2022, they said will schedule a call with vendor. By far, no call is scheduled. Apparently their "trusted vendor" is not responding them. After all, cost is on homeowner - my tenant reported 3 holes on deck and I end up paying 10-15 woods based on vendor's estimate with only 6-7 woods done. No inspection photos provided to me even if I asked all the time, since GPS said they had them. After work order "completed" with payment deducted from rent, GPS finally told me there were no photos of my property at all because vendor went to a wrong house and sent them wrong photos! But, how come GPS didn't realize it and why they refused to send me all the time? I can hardly believe what they said. We'll see how this issue end up. Will keep this review updated. read more

As a first time landlord, we are super satisfied with GPS Renting. The communication is fast and effective, and they are responsive. They gave me a really detailed todo list for preparing the renting, including utilities transfer etc. They helped making appointment with contractors for cleaning so we did not need to worry about, and we did not need to be present in the house. Their recommended price for listing is reasonable and is aligned with my expectation. They managed to list my property the same day when they took hundreds pictures of my house, and we got a good applicant the same day! They had detailed background check of the potential tenant, which made our decision process really easy. They had one house report after we moved out, and the second one before tenants move in, both containing 100+ photos, really detailed and informative for the real status of the house. I want to thank Lisa in the team, really made our life much easier! read more

If your a contractor I highly advise that you do not do any work for this company, almost took 60 days for me to get paid. I reached out after 3 weeks to get answers and they said the payment came back to them. Who sends out mail without a street address? After giving them my address (again), payment took another 3 weeks to arrive. Very irresponsible business, and idiots working in accts payable! read more

This is the worse renting agency. They don't talk to you on the phone. All residents communicate with them via text or email only. You don't talk to a live person. When we set up our initial walk through, they showed up a half hour late, didn't know which key was which, did not listen to anything I pointed out. The person had some answer to everything I mentioned and only wrote down what they wanted to. The closet in the master bedroom had a closet system that was not installed properly. I called to gave them come out to fix it but they never came back to repair the holes. Now at move out they want to charge me for the repair. Trying to explain that it was not my fault was a nightmare because it was just through email. I had my insurance company mail my proof of in insurance to their office. They never checked their mail and they were charging me for insurance stating that my insurance expired. When I informed them that my insurance was current they wanted me to send another proof via email. Then trying to get them to reverse the charges was another nightmare. Renting with this company is a total nightmare and anyone that does, I wish them luck! read more

Worst property management company. They cannot even handle a showing properly and provide the right key for entry.

This is the WORST experience I have had in my life renting. DO NOT RENT a property with this company. Your security deposit will be absorbed with multiple ridiculous charges. You are not going to have any contact because all of the plays and non of them is the responsible. They don't communicate among them. The move-out process is a nightmare. You will totally regret. They don't even deserve 1 star. read more

GPS brands itself "Professional, Honest and Kind." I do believe they try to be kind. However, after having hired them to manage a rental home I own in Seattle, in my opinion, GPS is honestly the most unprofessional business I have run across in many years. Fundamentally, I believe their business model is seriously flawed to be able to effectively manage rental properties. I wish someone would have explained this to me before I hired them. GPS will not assign your property a dedicated person to manage your investment property. Rather, they have a "team" approach. What that meant in my case was, instead of having one person with an in-depth understanding of my investment property, investment goals and tenants, there were several people who had little to no knowledge of my property. This resulted in having to explain the same thing over and over again to different people who were not effectively communicating with each other causing serious delays and multiple problems. This lead to countless mistakes, including financial errors as well as major mistakes managing the property which caused my tenant to reach out to me directly resulting in major stress and concern and a lot of work for me. GPS' business model didn't allow me to establish an informed, trusting relationship and build experience with one dedicated manager. It's like mailing a signed check for the total value of your investment property ($500k, $1million) to a general brokerage house instead of to one dedicated, informed, experienced financial advisor who knows your investment objectives, offers streamlined communication between the two of you and is clear and accountable for what they say and what they do. In the four months I was in contract with GPS, every maintenance request the tenant made and every management request I made was met with frustrating problems. GPS was either unable to provide complete estimates for work that needed to be done, the vendors they hired failed to show up with no explanation as to why, deposits of rent were delayed or the amounts of deposits were incorrect, etc., all of this jeopardizing the tenants' well-being. For example: I alerted GPS that if we were to renew the lease with the current tenants, the tenants had to be informed of any changes in their lease, specifically a rent increase, by the end of the month. However, no one at GPS had seen the house! I told GPS they needed to see the house before they could provide informed advice on the rent. Next thing I know, someone from GPS arrived at my tenants' door, unannounced and uninvited, to serve her family a formal notice of entry, during the pandemic when she had an infant at home which made her feel incredibly threatened and violated. All because GPS failed to simply schedule the visit with her. GPS ended up offering my tenant and her family a month-to-month option to renew with a rent increase of over 26.6% which GPS never discussed with me, which I would never have approved. An example a plumbing estimate from GPS: "The estimate has come through, it is roughly $315 plus parts for a repair, if its the dishwasher, they may need an appliance person though." This doesn't tell me who the vendor is or anything about the vendor, how soon the vendor can fix the issue, or, if an appliance person is needed, how does that affect the estimate? I asked GPS all of these questions and never received any answers. Never. I expressed my concern to Nick He, owner of GPS, about the lack of important information on estimates which he never acknowledged. Never. Eventually, I made a couple of calls from my home in Los Angeles and found a fully licensed plumber, with exceptional reviews, who fixed that particular issue for one-third of the amount in GPS' estimate. However, the most frustrating and debilitating aspect of working with GPS wasn't the endless mistakes, but the total lack of acknowledgement of the issues with no plan or hope of resolving them. To me, they seemed determined and absolutely content to continue wasting time and making mistakes. Case in point, I had to ask and wait for the Termination Agreement to our contract to be changed several times because GPS had incorrect sums on the legal document. Even after specifically pointing out the error to Nick He, I received two more versions of the Termination Agreement with the same numerical error, which if I hadn't noticed, would have financially benefited GPS and cost me. In the end, GPS did refund all of the management fees I paid them. And while I appreciate the refund, it is impossible to assign a value on the relentless frustration and anxiety my tenant, her family and I had to contend with due to GPS' lack of professionalism. If this review causes even one property owner to rethink hiring GPS, it was worth the time I took to write it. read more

Have nothing but great experiences with everyone we have dealt with while renting our home. Great company! And I PREFER that we communicate via text and email, to those complaining about this it isn't the year 2000 anymore read more