I visited Findlay Toyota Prescott yesterday to replace a wheel cover that got damaged driving up…read morethe 17fwy .. one hour after purchasing a new RAV4 at Avondale Toyota. I connected with Blake in the service department at Findlay and he was awesome! He expressed authentic concern after hearing the story of the new car mishap on the 17fwy and located the replacement part at a great price. He replaced the wheel cover at no cost and kindly reviewed some of the features on my new RAV4 I had questions about. He even noted a few dings on another wheel cover to address. Blake was a kind, professional, helpful service rep who cared about getting me acquainted with my new car and taking care of the wheel cover. Thank you so much Blake and Findlay Toyota Prescott for your wonderful service yesterday!

I called multiple times. Always AL, never able to get talk to a real person about my questions. I…read moreended up going to Honda dealership for my Toyota service. They were super easy to get ahold of, great service there. And not far from Toyota dealership.

Judging by the reviews and in town reputation, management and ownership don't seem to care about…read moretheir reviews. Our service appointment was disappointing but not awful. However upon receiving our truck back, they forgot to close our hood and it nearly flew up on us driving home. That was what prompted me to write this review, even despite the poor communication and service recommendations ( they recommended things that were clearly brand new/replaced, and completely missed obvious ones ) sadly a 0/5 experience. If they weren't the only ford dealership in town for recall work we would have listened to the town and avoided. I'd recommend a PHX dealership for recall work or Findlay Subaru, as they do work on fords and have great service.

The dealership people don't hound you, which is great!! Another…read more Went on test drive 2011 suv was awesome to drive! And the loan process was not that long. Another

Abel is the best! We purchased a car recently through him and he was so incredibly kind and…read moreresponsive. He made this whole experience so good for us. Thank you Abel!

This is a decent Honda to go to whenever you need to get work done on your car. The main praises of…read morethis Honda are the friendliness of the employees and staff, and them doing a good job doing any maintenance work on your car. For the most part they are accurate with how long they say it'll take to do work on your car. And they are also have a decent shop that carries lot of cool stuff you can buy too for your car or for home. The only issues I have with this Honda is the show room is very small and doesn't have many cars to check out so you can get a general idea of the cars. Also there isn't much seating available either if it gets busy so you maybe stuck standing for most of the time. But that is at most Honda dealerships so it's not a shocker. Overall, this is a Honda to go to if you live in Prescott. They always are professional and friendly. And most importantly, keep their word with whatever you need done for your car.

Should buying a new car be worse than a dentist visit? Not if you purchase from Findlay Hyundai…read more How about a no stress car buying experience. I should start by saying that I did plenty of research upfront, so I knew exactly what I wanted to purchase and the price range. My salesman Colt Jensen worked closely with me to go through the test drive, vehicle review, etc. Very friendly and efficient. Once we worked through the pricing I needed to meet with the finance manager, Miguel Tinoco. Again, great experience. All paperwork reviewed and signed quickly and efficiently. One of my best experiences buying a car and I would highly recommend a trip to Findlay Hyundai and be sure to ask for Colt.

We just had our 2022 Hyundai Santa Fe (7/10/2026 invoice # 175934) serviced at Findlay Hyundai…read more Took it in for a number of issues. 1. Security alarm going off multiple different times for no reason. 2. Car making weird noise at idle stopped at intersection. 3. Wind noise coming thru windows at 65 plus miles per hour. 4. Upon unlocking car during alarm to silence the faulty alarm we would leave the car unlocked so it would not trip again. After a moment the car would lock itself. We were told (surprise, surprise) the technician could not replicate any of the events. We purchased the car because of the 10 year/100 mile bumper to bumper warranty. Of course the fine print kicks in and nothing is covered. While Findlay had the car in their possession we opted to have the 30,000 mile service performed. We hope and pray we received what we paid for. Our complaint, gripe... upon picking up the car we found the interior/exterior of the car in the same condition we left it. In today's service economy we feel Hyundai fell short in this area. I recently had a repair done to my pickup at Beal's Body Shop. To my surprise when I picked it up they had washed the exterior and vacuumed the interior. That to me is going above and beyond the call of duty. I will definitely think of them, recommend them for this kindness extended to us. Our invoice amount was $884.46. For that amount of money we think it would be a nice goodwill gesture to at the very least vacuum the interior as the tech had been in and out of the car multiple times. So, not a horrible experience just fair in my estimation. I give 5 stars to Crystal Lopez as our point of contact. She was kind, responsive and articulate as to how the process was going to work. So, Mr. Manager... how about a little bit more attention to detail as to what your customers receive after our cars having been in your possession? No one would expect a full blown detail but just a touch of cleaning would be much appreciated.

I dropped by Summit 4x4 and met with Lee who scheduled an appt for a multi point inspection of my…read more 2004 TJ at my request. I had recently purchased this jeep and wanted it gone over to see what I could not see. They spent a good amount of time and when the inspection was over, Lee discussed all of the issues, Texted and Emailed me the results of the inspection which included videos which clearly described everything that should be looked at and replaced/repaired. I was given a very clear document which included costs for repairs. I was very pleased at the entire experience. Wynn S.

I took my 2019 Jeep Wrangler to Summit 4x4 because it was experiencing the dreaded "death wobble."…read moreFrom the start, they assured me they could fix it. To their credit, they did mention early on that if it wasn't the track bar, it could potentially be the bearings, but they still moved forward confidently with repairs. On the first visit, I spent nearly $6,000 replacing the track bar, shocks, and other components. For a short time, I was hopeful the issue might be resolved, but within a few weeks, the death wobble came back. Fustrated, I brought it back in. This time, they told me the problem was surely the bearings. Another couple thousand dollars later, those were replaced as well. Again, I was hopeful... and again, within weeks, the death wobble returned. At this point, I brought the Jeep in yet again. They attempted to duplicate the issue and performed an a tire balance and rotation saying they inspected the jeep and e writhing looked good. Unfortunately, nothing has changed, the death wobble still persists. After more than $7,000 spent, I'm left with a Jeep that is in worse condition than when I first brought it in. It's gotten to the point where we can't even drive it straight down the road with confidence, forget about taking it on the highway. It isn't safe for anyone to drive. The staff is nice enough, but it's clear they are not equipped to properly diagnose or fix this type of issue. When you're charging customers thousands of dollars, there needs to be accountability for results, not just guesswork and parts replacement. At a minimum, I would have expected some level of ownership, whether that be a partial refund or some kind of resolution for the ongoing issue. Instead, we're out thousands of dollars with nothing to show for it except a worse-driving vehicle than we started. I certainly do not feel comfortable bringing my car here a fourth time and would strongly caution anyone dealing with complex suspension or steering issues to look elsewhere.

I'm quite surprised reading the reviews here. My experience was the complete opposite. I started…read morereaching out to dealerships regarding a 2026 C8 Corvette and this was the only dealership that was responsive, transparent, and easy going. 1) All the of the negotiation was done with Chris - through text. He gave me a fees sheet showing exactly what would be charged. The only thing that was included as a tint package already installed but he was upfront about that. There were other options, but they were obviously optional and were not included and I made sure to tell them it was not something I was interested in. Every other dealer I talked to added LoJack or something else I found no value in, immediately in to the sale, and stated that it was "mandatory". 2) When I asked for a video walkaround, he gave me one right away. Other dealers in California just never got back to me. 3) We came to an agreement on the trade-in price with very minimal back and forth, and the value was fair. 4) Gave my information by text so 90% of the paperwork was finished by the time we got there. Made the 4 hour trip from Las Vegas, test drove, and waited a minimal amount of time to go to finance. 5) Leon in finance was friendly and very upfront with everything such as rates, extended warranty options, etc. 6) Chris took the time to sign me up with the Chevy app, and made sure On-Star was working. 7) Rob (Internet Sales Manager) was obviously busy but kept checking in on us every so often. The experience was clean and as good as a car deal could be. I would recommend any one in the Prescott area (or Las Vegas for that matter) to come here for a purchase. My opinion - as long as you're pretty direct with them, just state that's all you want in return, and it should be smooth sailing. Thanks again Casa!

So they advertise a $26,995 "Casa Price" on their website for a 2026 Chevy Equinox EV and that…read moreprice jumps by $2,397 for: 1) a tint package, $599 2) a 3-year CarRx subscription (While marketed as a way to monitor vehicle health and prevent theft, it is frequently added to the price of a new car by dealerships as a high-profit, pre-installed accessory (often found on a "supplemental" window sticker). $799 and 3) a loyalty advantage (while it is framed as a "benefit" or "advantage," it is an add-on fee that increases the total, often non-negotiable, price of the vehicle). $999 The transparent pricing under the Lamb ownership has left the station and has been replaced with a price gouging shoddy dealership. Matt Sylvester is the Internet Manager that used these deceptive tactics probably following the direction of the Stealership executive team.

After having my surprise and bonus of acquiring a shop rag that was caught sticking out the front…read moreof my truck, I had my truck back into the service dept for another common Ram Hemi 5.7's. This time it had a loud noise that emitted from the exhaust manifold area and that's the best I can describe it, it sounded like I had glass packs for my exhaust. I'm told that our youth intentionally cause those loud noises. Hopefully you can tell I'm not a mechanic. Service writers name was Jake. Very nice and seemed to listen to me trying to describe my trucks issue, he pretty much already knew what was wrong. Guessing the Rams Hemi 5.7 is known to have the issue of one or both of the exhaust manifolds crack, break, or whatever happens to them. Cast iron parts. And as luck has it, he had to order the parts. Jake put my one manifold on order since they are a hot commodity. No bun intended. To no fault of Jake the part was back ordered. He said that the truck was safe to drive but just louder than it should be. Going on about a month later, not hearing anything from Jake I placed a call to him. He explained that due to the manufacture's being on strike, parts were even that much more delayed. Hate it when that happens. Dam unions. Haha Finally, almost 3 months go by I got the call from Jake that the part finally arrived. It was kind of like receiving the late night call your heart in need of a transplant, had been found and a perfect match. Well ok it wasn't quite like that. But any ways. So the appointment was made. Today Jake was out of the office, probably due to the holidays, and I was connected to a service writer named Tony. Guessing that perhaps York Ram has cloned their service advisors as Tony treated me like Jake did. I feel he went out of his way to get my truck in and out as fast as possible but completely repaired. It was found that not only did the right exhaust, the original issue, they found that the left manifold was leaking as well. Thinking to myself, oh crap here we go again, but this time Tony must have a magic wand and they had the part in stock. Now both manifolds are replaced and man what a huge difference. I can actually talk to my family without yelling. Well ok, it wasn't that bad noise wise. Still louder than normal. The repairs took about 5 hours, and I see the mechanic did a routine inspection of the major components and systems and thankfully he or she found no other problems that was lurking and about to need servicing. All in all I'm very pleased with the work done today and getting my baby blue, a dumb name I call her, back on the road yet again. Lol But I'm kind of saddened I didn't get a surprise or bonus as in the past. Hahaha No shop rags was left behind for me to add to the collection. Lol. Maybe next time. A huge shout out and a Thank you too Jake, Tony, and the behind the scenes mechanical team of York Ram. May you all have a Merry Christmas and a Happy, but, safe New Years.

A special thanks to Sean for his excellent customer service and consideration. I sincerely…read moreappreciate you getting my Jeep 392 into the service department promptly and having it checked out almost immediately and resolving the issue in a matter of a hour or two.