Peaceful environment, very nice quality and good prices. Staff is helpful and attentive and the options for their services are pretty great!

Damn they closed so suddenly I was looking for Linda who does my nails and toes all the time. Very disappointed wasn't notified they were moving or closing down read more

I travel from far Southside for my nail service (regular no chip and pedi) because Nikki is always on time with her appointments and does excellent nails! My nails are healthy and grow so fast, just got them cut today. Nice atmosphere very calm space. read more

Grand Nails - My nails regular no-chip fresh cut will show a pic in 2 weeks' growth next time - Nail Salons Near Me - Chicago, Illinois

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Worst nail salon experience I've ever had. I had an appointment, arrived on time, and there was no one else before or after me. My friend came about 20 minutes later and was seated for her pedicure immediately. Meanwhile, I sat with my feet in water that eventually turned ice cold for over 45 minutes. While I was looking at nail colors to match my toes to my dip nails, a staff member told me I had "the wrong clip," took it from me, and never came back. No explanation, no follow-up. I eventually took my feet out of the water and put my shoes back on. Only then did someone walk over and ask if I had been serviced. When I said no, she replied, "I'll see if I can get someone." I told her I'd just get my nails done while my friend was getting hers, but she said, "We don't really have anyone, everyone has clients. Sorry, I know you have an appointment, but some people left early today. Can you come back tomorrow?" It's important to note: I was the only Black customer there, and even though I should have been first, I was the only person who left without receiving any service. I didn't receive a genuine apology--yet they still expected me to come back and spend my money. Unprofessional, dismissive, and unacceptable read more

I love this place Michael does a fabulous job!!! The place is clean and parking available and safe !

Don't take appointments if you aren't going to honor them. Don't be rude after customer complains after 40 minute wait. You're neither the only nor the best nail salon on town. read more

I ask for a basic manicure. Price not an issue. To charge eighteen dollars only to half ass my manicure. As if I don't know what comes with a basic manicure. No hot towel, water cold, no nail softener/solution in my water, no cuticle oil. The level of being RUDE was very present. read more

Terrible customer service. My powder dip was removed, my nails filed. But then Michael told the woman who was in the middle of my manicure to go give another customer a pedicure. Then he told me to move to a different chair because he was going to finish my nails. Except he wasn't. He told me to sit and wait while he gave another customer a manicure first. Wait. What? I didn't have time for these shenanigans and walked out. That was just rude. read more

Grand Nails - At least my nails were filed. ‍ - Nail Salons Near Me - Chicago, Illinois

Aanji is amazing. Sweet and Friendly and keeps conversation!! She does a great dip powder! Clean cozy environment, you can do your grocery shopping at Jewel after :-) read more

Grand Nails - Funny Bunny Dip Powder - Nail Salons Near Me - Chicago, Illinois

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Note: I'm not entirely sure if he is the owner but the person I encountered was the aggressive, rude and unprofessional Michael. He also wasn't wearing a mask along with another customer who was receiving a pedicure. If I could give this place zero stars....always been skeptical of this place because when they first opened, I visited and left right back out because they didn't appear to be very friendly. Unfortunately, after a few years, I decided to give them a shot and regret that choice. Firstly, they do not greet you upon entering. The owner especially did not greet me today. -my no chip chipped in two days; owner agreed to a redo - owner become aggressive and agitated; aggressive language and gestures -owner refused to fix after I didn't choose the exact shade of blue on my nails. I told him to choose the color that he thought matched and he began to yell and raise his voice -he started to redo my nails and began aggressive filing and pulling my fingers. I pulled away and ask him to have someone do my nails, he refused and began yelling and becoming visibly upset and red. -I requested a refund since he was refusing to resolve my issue, he said," hell no, get out" and " I don't have to anything for you" " I don't cared that you paid YOUR money" There is no way any paying customer should be treated that way all because you are upset about correcting an issue that is the fault of your nail tech. Yelling and taunting a woman... DISGUSTING. He was aggressive, I actually questioned for a second if would hit me. I regret that I spent a dime here. Ladies there plentiful shop especially in this area with better service and care for their paying customers. Try Elegant Nails on Wells. read more

Grand Nails - The front of the nail shop - Nail Salons Near Me - Chicago, Illinois

Went from 5 star to 1. Bragged about this place and walked in with my boyfriend today at 3 (with the open sign on) to be told they were closed? It says it online and their door they were open until 5. I saw they were busy, but just tell me that instead that you are closed while you aren't. 2 hours before the time though? Come on read more

I've been here maybe 20 times. Today a man who has never done my nails attempted to do my full set simple French tip. It looked HORRIBLE. Uneven and it seemed like he was in a rush at 12 noon on a Tuesday. I just left maybe 20 minutes ago Not only are they racist, but he proceeded to rush and bullshit my no chip paint job. Look at the pictures. It's not even the amount of money I spent, but more so them saying racist shit in English and mandarin to each other. The woman who was white and sitting 2 feet away even said that looks terrible and shook her head. I hope this dirty ass racist place gets shut down. read more

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I went here last Friday and by Sunday the polish was chipping. I came and got if fixed and it chipping again. It's only been one week. I'm convinced this is not no chip polish. I will not return. read more

Grand Nails - No chip polish this is the second time and it has not been a week. - Nail Salons Near Me - Chicago, Illinois

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My acrylic nails are not the shape I was looking for at all. I used to like this place a lot. But since this happened, I won't be coming back. I didn't even have time to complain or the energy to do so. read more

Grand Nails - Not the shape I was looking for.....this is not ok. I have no choice but to wait to go somewhere else now. - Nail Salons Near Me - Chicago, Illinois

I had the most simplistic pedicure. I felt like the girl was rushing through it because they were closing at 8pm. She had to redo the big toe 4 times. The filing is very uneven and the toe nail paint job was horribly done/rushed. I had to ask her to get acetone to wipe the access polish on the side of the skin. read more

Grand Nails - Nail Salons Near Me - Chicago, Illinois

I am a client at Grand Nails. Two weeks ago I received a gel nail polish. Two weeks later, I noticed that the polish had separated, oddly. I returned to the salon to chat with the owner. I acknowledge I was a little defensive when she noted that perhaps I had done something wrong and I had waited too long to come in with a complaint. I noted I had been in New Orleans on vacation and couldn't return earlier. The conversation was moderately tense while she noted perhaps the polish had gone bad. Relief! She took accountability and gave me a new manicure without charge! I was right and I was happy! While we were talking (barely) she noted casually gel does not do well in ongoing sun. I paused. Oh no I thought. What should I do. I could let her comment go leaving her with her idea the polish was bad or I could acknowledge I had been in 92 degrees weather for a week. I dithered I admit. With a halting voice and much chagrin I noted I had been in the sun. There it was, it was my fault. I told her I wanted to pay for the replaced manicure. She curtly declined which did not ease my shame and I pressed on. No she would not allow me to pay. With a bit of a crimson color to my cheeks and her clearly going to let me sit with my original bad behavior, I limply offered," I will write you a Yelp review". That should do it I thought. She did not warm up. She will forgive me. Nope! With adverted eyes and a rather bland acknowledgment sadly our communication ended. I left after making two pedicure appointments for the next day. I was determined to get rid of my shame. So. I want to acknowledge Grand Nails on Clybourn. They made right on my initial request albeit they did not have to. Thank you Nikki. GKR read more

If I could give them 0 stars, I would. We waited 45 mins. No communication or expectation fo when we'd be taken care of - and they didn't care when we said it had been enough time and would go. Used to come here often. This place has seriously gone downhill. read more

I highly recommend grand nails, this salon is a clean and friendly environment filled with employees who actually know what they are doing. I've gone to so many places and my biggest concern is getting rid of dead skin on my feet... they take care of it with no problem no matter who you get and I've also tried finding great ombré nails in the city and it's been nearly impossible until I found Michael. And on top of it all, my fills typically last me 3 weeks without chipping or breaking, it's a miracle! I could go on and on about how much I love this place but I recommend you all go and see it for yourself. Thank you so much to the entire team for making every visit so great! read more

Grand Nails - Thank you Michael, you're the best! - Nail Salons Near Me - Chicago, Illinois

Michael is amazing. I did have to wait a while but I understand running a business does have challenges and to do quality service it does take time. I am definitely going back. Thank you. read more

I had an appointment for 5pm and arrived at 5:01. When I walked in the manager asked if she could help me. I stated my appointment time and the young lady who my appointment was with. Ghanna or Ganna not sure of the spelling was already doing a customer nails and had just seated a lady in the seat for a pedicure. She argued with me and said you don't have an appointment and this lady does and stated she knew the lady. She walked off and didn't even try to service me. She was rude and dismissive and not to mention she always does my nails. I will never return back and the manager was unconcerned and not helpful at all. She didn't even attempt to handle the situation or service me.What I did notice was I was a black woman and the customer she was rushing to was white. I definitely felt like I was discriminated against and disrespected. They need to be trained , taught customer service skills and respectful. They lack Customer service skills and I will make the media aware how I was discriminated against and disrespected by Ghanna! Not to mention you're in a predominantly black neighborhood and we're the reason you're in business. I give this place 0 stars because they don't like blacks, they're rude and the manager has no experience in handling conflict. read more

I've been going here for about 4-5 years. The space is really bright, open, and very clean. There are a ton of pedicure chairs so you never have to sit next to anyone. What made me want to write this review is because yesterday both my mom and I got the best pedicures from Anna and Amanda. They really worked hard to give us a great pedicure with tons of massage throughout. I will definitely request them from now on. read more

This place isn't the friendliest but it's fair! It's pricey and very clean. I appreciate the pedicure is given with sealed packaged tools and my nails are usually very nice! I speak up if I have an issue and it's always solved! Not a perfect nail salon, but fair... in my experience! read more

I'm usually very satisfied with my nails. I don't get my nails done much because of my job. I get my nails done maybe 6 times a year. Today I had this older lady do my nails, I was very unhappy today. I had to have another nail tech shape my nails; the lady just couldn't get it right. My toenail shape is 2 different shapes. Every time I do go in there it's always new nail techs. Ganaa was the best nail tech they had. read more

When operating a business effective communication skills are very important. I went in for a pedicure around 10:45 am and was told 15 minutes, after waiting 30 min and watching 3 people who came in after me be seated I asked how much longer. I was then told 15 min they were busy. The woman that responded was rude and dismissive. I walked out for a moment as I was irritated. When I came back inside I stated I wanted a pedicure and was told 15 min. I was ok with that. After sitting another person entered and sat as well, however she was placed in a seat before me. When I asked I was told she had been there but at this point I again got annoyed. The woman who was in charge at the moment was very rude in her response and lacked professionalism. The customer she was assisting even told her that her response was sassy. As I frequent this place, I've never had that happen to me and was taken back. The woman who completed my service was amazing (Tina). However, the leadership is in question as well as professionalism when Mike is not there. To be told a time frame and no one communicates to keep you updated is ridiculous. read more

This place is cheap but disgusting. The workers smoke inside in the bathroom, it's not very clean and one of the workers was sick and kept coughing. During covid times this shouldn't be happening. I'd rather pay more for a more pampering and clean environment. Then they tried to charge me more money when I paid, but I clarified the price. read more

I came to this salon for 3 years and will never go back because of a tech named Theresa and whichever man was at the front counter. I had made an appointment, and showed up on time only to be told that I did not "pay for my service last time so Theresa does not want to do your nails." Aside from it being completely untrue and having proof via my bank statement and Venmo payments for tips, this was incredibly humiliating. Why would I go back to some place, let alone for years, if I had not wanted to pay? I was obviously very upset and then told that "maybe it was a mix up." Theresa was in the back speaking her native tongue and did not even apologize or budge out of her seat. Horrible customer service, rude, and accusatory. I wouldn't return if it were free. read more

Gave this place several tries. Seems like better service if you aren't getting just a manicure. The girl rushed my service and wasn't friendly at all. Getting your nails done is supposed to be a nice relaxing treat but it wasn't at this salon . Then my brother goes for mani/pedi and the staff are rudely and sneaky talking about him. Stop being rude to customers. I won't be back and this place is less than a block away from where I live. read more

I came back NYE 2016, and my experience was amazing. Niki did an amazing job on my nails and I got a great pedicure as well. Despite how busy it was, I was able to get in and out within an hour and the services weren't rushed. I know I wrote a review in the past that I wasn't happy but this last experience outweighs that. Thanks Grand Nails for not letting me down! read more

I felt my technician didn't care enough to do good job and was just ready to leave; she wasn't very helpful when I asked for color Recs, and the end result of my no chip is streaky with bumps - my service was simple - no chip, short nails, bubble bath. Hard to get that wrong but here we are... the one bump I asked to be fixed was done with reluctance- like okay... it's your job to produce good work product. I tipped anyways but wouldn't come back. read more

I would give zero stars if I could!!! This is my third time here so I gave it a good go. The first time I wanted my nails soaked off, they tried to rush and clip them off ended up clipping too deep and cut me. My most recent visit was this Saturday for a fill and no chip ,jokes on me before I even made it out to my date two of my nails were peeling. I go back the next day to have them fixed , well guess what yet another nail tonight had completely peeled of this time. I'm debating even going back to have them fix it or just go somewhere else since their work has been so horrendous . I thought the whole point of no chip was for it Not To Chip!!!! Just Awful save your time and go somewhere else, I don't even have the strength to gripe about my eye brow waxing and the small cut on my face from the razer that was used! Update: 11/2 So I went back last night to get my nails fixed that peeled off the first time and wake up this morning to the one they fixed peeling of again IDK what the heck is going on. If this is a nail polish issue or service issue but I just know I'm not going back there EVER again, I do not have time to keep going back to get my nail fixed and it has not even been a week that I have had my nail done. I have never had this issue anywhere else. read more

Grand Nails - This is after my no chip was "fixed" from when it peeled off the first time! - Nail Salons Near Me - Chicago, Illinois

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Best in the biz! We've come here every year as a team and Nickie always takes care of us. Fantastic customer service and great results! Highly recommended. Thanks for everything!! read more

I stopped in yesterday with my daughter around 5pm. . We placed our name on the list and sat down. No one greeted us for 15 minutes. After finally bring acknowledged, we saw the lady who walked in with us being led to the pedicure bowl. Mind you...she had a 5pm reservation (we walked in without a reservation). Finally after about 45 minutes we gave up and left, mostly because the person with the 5pm appointment was still sitting at the pedicure bowl unserviced. I chalk this up to growing pains and didn't give them a bad review. I returned today, again without an appointment, and was taken right away. My mani-Padi was nice and thorough. The young lady did a great job. I asked for the mani last minute after my pedi and they accommodated me immediately. I love that they use the pedicure bowl bags so I'm comfortable that my feet are soaking in a sterile environment. The nail kits come in bags that say,"sterilize". I didn't see the process 1st hand but can't imagine them taking a chance in this beautiful well decorated and new business They are currently running 30% off so I got a mani-pedi for $25. This place is 2 blocks from my house so I'm super happy. read more

Grand Nails - Nail Salons Near Me - Chicago, Illinois

I was in awe when I first entered this shop because the ambiance is AMAZING! When I got passed that part, I was greeted with such warmth. Nickie did an awesome job with my nails! Everyone was very professional. Nickie took time with her work and was very creative. Definitely coming back. Bye bye old nail shop. Grand Nails has a new customer. read more

Grand Nails - Nikki did it again. I love my nails! - Nail Salons Near Me - Chicago, Illinois

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The manager, Nicky always seems like she's upset with her coworkers. I know she's a business women and I know she can be a nice person but she needs to speak a little nicer to her staff members. It will bring about a happier energy at her nail salon. I've only been 3-4 times to this nail salon and every time she always speaks strongly to her staff if they do a mistake at the register or something. The nail techs do a good job with my nails every time. I really like Theresa! Life is too short to be rude to staff. Be nice! read more

I went to Grand Nails for the 2nd time on March 16, 2018. My 1st experience here was good but my 2nd experience was terrible. I get the feeling at that some of the people working there know what they are doing and some of them have no idea. I went in for a mani/pedi. The girl that I had didn't cut my cuticles enough on some fingers but too much on others. She actually drew blood on 2 of my fingers. I pointed out the toe and fingers where the cuticles needed to be cut more and she acted like I was insulting her. She didn't file my toe nails at all. When she asked if I wanted my fingernails filed square or rounded, I requested square with a rounded edge. She was just filed them straight. Before she started to paint my fingernails, I asked for the file so I could file them the way I requested. After I paid she painted my nails, but then she walked away. She never came back to take me to the drying area or to check on me. I did not tip her because honestly I could have done a better job myself. Other things about this place....there are other staff that aren't very professional. There were 2 workers talking very loudly and shouting at each other from across the room. There were a bunch of girls that came in (I'm guessing high school kids) and they were being very loud and obnoxious. One girl was Face Timing another girl who she was apparently fighting with and it was just obnoxious. You would think that one of the employees of this place would have asked them to leave but nope they said nothing. Several of the people in this place were looking around like "is anyone going to say anything to them?" Bottom line...I would never go back and would not recommend this place. There are plenty of other nail salons in the city. Try one of those first! read more

This place is HORRIBLE, customer service is awful. They are so unprofessional. This was my 3rd time trying to give them an opportunity to get it right. I drove almost an hour the lady who was supposed to do my nails was out with an ill child, no one called me to let me know. When I arrived the lady simply said she's out sick you can reschedule. Heffa, I drove an hour to get here. You reschedule. The last time I came you all said by appointment only. I did my part I didn't get I apologize, the lady barely wanted to stop and talk to me. I'm NEVER going back, I hate unprofessionalism with a passion. If you want professionalism go some where else. I am a very unhappy former customer. read more

I called a day before and scheduled a 3:15 appt. I got there at 3:10 and let them know. The nail tech was still finishing someone else but u was early so I said no problem. 20 mins go by and another lady comes in saying she has a 3:30 with the same person.....in my head I knew that couldn't be right. I waited longer and then he started the 3:30 appt instead of me. I told him that I was at 3:15 but he told me I still had to wait. They lack customer service and double book themselves. 0/10 don't go read more

I really wanted to like this place, I come here a lot because it's convenient, but it's not working out. First of all, the first couple of times I was here they cut my cuticles too much, and it was very painful, I literally bled and they scabbed. (my daughter said that's why one if her friends said she didn't go there). So I switched techs. One day I messed up a nail walking out, so I asked if they could fix it. The tech asked someone else to do it, she literally put some polish over it leaving a lumpy mess, put her coat on, and ran out there door. I always get a regular manicure because Im afraid a no-chip would damage my nails, after the tech convinced me it wouldn't I tried the no-chip, my nails have not recovered in months. Don't do it. One day went to a different place and they couldn't get the the polish off my toes. I was told they didn't use a base coat and used the wrong type of polish, possibly a no-chip. And don't try and make an appointment, it means nothing. My daughter did that and she still had to wait over 30 minutes. Then, they are so disorganized they still tried to take someone else before her- after she was waiting. That brings me to today. I walk in at 10:20, 20 minutes after they open, and there is only one person here. Not only one tech, one person total (and this isn't the first time this has happened). Again, I really wanted to like this place, its nicely decorated, looks clean, and has lots of chairs. The techs do a decent job. My daughter was planning on bringing her bridal party for pre-wedding mani-pedi's as well as out of town relatives. I can't do it, I just don't feel I can count on them. read more

I've been coming to Grand Nails for almost three years and have always left satisfied with my nails exactly how I wanted them. Nickie runs the business wonderfully and hands down the best. Annie is also a great asset to the business as she is super friendly and very detail oriented. read more

Grand Nails - Gel overlay with pink and white no chip and holographic pinky accent nail. Done by Nickie. - Nail Salons Near Me - Chicago, Illinois

This was one of the worst and most painful experiences i have ever had getting my nails done. The technician continually pulled and pushed back my cuticles without putting any product or anything on my nails. Every single thing he did hurt me and he made me bleed twice - once on my finger and once on my toe. I actually jumped a couple of times because he hurt me so bad to which he just responded "sorry." Avoid this place at all costs - they are inexperienced and my nails are already chipping 2 days later. read more

Grand Nails - Nail bleeding 2 days later - Nail Salons Near Me - Chicago, Illinois