Terrible! Cut me and made me bleed, didn't clean any of their tools and no nail prep. My nails fell off before it was even a week and I got acrylic. Customer service was terrible. I called and they yelled at me and very expensive. read more

My girlfriend came here to get her nails done last week and one of the nails already broke (if this tells you anything about the quality). She paid $90 for these nails. We came back today to get the one fixed and was denied service. The store opened at 11am today and we arrived a half hour after opening- there were about 2 customers in the building and about 5 workers yet they said they had no time all day to fix ONE NAIL that she spent $90 on. They didn't offer any time to come back later in the week when she asked- just simply said no. the lack customer service is quite apparent. Definitely not recommended unless you're looking to spend a ton of money and get poor treatment read more

I got my nails done on 2/19. I did dip on my nails and regular polish pedicure on my toes. My toes chipped in a week and my nails did too. I had gone here before and it wasn't an issue. I called today around 1pm and they said come between 5 and 5:30pm to get them repaired. I said okay. I get in at 5:05pm today. The girl says we are closed. I'm like well I had an appointment to get my nails fixed? She said all the techs left early and I'm like okay why? And no one wanted to call and tell me? She's like you can come tomorrow (2/27). I said okay and at what time? She said whatever you'd like. I told her I'd like to come in when people would be in... she told me 12:30pm. I said fine and left. Why on earth would all your techs leave early and you not be professional enough to call anyone and tell them?! Literally the worst customer service and by the way my nails broke in less than a week, a lack in skilled nail techs. I wouldn't go here again or recommend it. read more

Ever since I moved to the East Valley, this has been my go to place. Super clean, some of the nicest staff, and my mani/pedi always looks incredible, regardless of who I have! read more

Grand Nails - Manicure - Nail Salons Near Me - Scottsdale, Arizona

First, I am not the person to write a bad review - especially now. However, paying $67 ($10 tip) for a full set of acrylics that lasted THREE days is crazy. The red flag should have been when two other girls also walked in to get their nails fixed as well (see the texts attached below from the salon) it was not just the chrome polish that needed to be fixed for theirs - as I was asked to wait 10 minutes for the girl who was doing mine to fix theirs - as the woman who had to finish my nails by painting them was more than capable of painting the other girls as well - never got an explanation for that either. The nails looked great leaving - however, within a day an entire nail - not just a chip fell off - like they were stick-on nails. I didn't want to be "that girl" however, within three days THREE acrylic nails fell off - usually (I live out of town) my nails last three weeks before I even need a fill. At this point, it's Friday and all the nails have now FALLEN off - I work from home, I don't do any sort of extraneous activity - they just purely fell off. I called the salon and not only were they rude (never called back like I was told I would be), the woman asked if I was calling the correct place - after explaining exactly where I was sitting - as well as the two girls who came in to get their nails fixed, I was asked to send a photo - which I actually sent a video - I was then told there was no refund, because "usually they have clients come in to get them fixed" (see text photos below) - perhaps they should have been done correctly the first time? After sending the video - I was then ignored after only asking for 1/2 the cost back - for me, it's not the money it's the principal. At this point, it's Friday the 22rd, I had my nails done last Saturday afternoon at 3pm the 16th - and ALL of my acrylics are currently off. The refund or solution? $20? Which, they requested my Zelle information and I haven't received anything from Grand Nails. Not even an apology for the terrible job they did. The women were nice, but the nails are incredibly terrible and I would never spend another dollar there - nor should anyone - an absolute waste at this salon. Please see the texts and photos below - I do NOT recommend this place at all, coming from someone who has had her nails done for years - I clearly picked the wrong place, but the more popular places were full. I should have just bought stick ons- perhaps they would have lasted longer. Again, it's not the money - it's the principle - I highly suggest going elsewhere - anywhere else but here honestly. read more

See all

Be careful if you request SNS Dip make sure they only use dip products! They tried putting clear gel top coat and not only did it change the color but it began to peel a week later. You can see the color difference and peeling. When I went back to get one nail fixed less than a week later they didn't use the gel and when I told them the color was different they said it was not. Price hikes as well be careful! read more

Grand Nails - Color difference they refused to see - Nail Salons Near Me - Scottsdale, Arizona

See all

Had an appointment with Phong, but was told to sit down with some other person. She was very unorganized and looked here and there for minutes for who knows what? She even left the chair while doing my nails a couple times and went into another room. She was so fidgety that it made me very uncomfortable. My nails are horrible! I have had the dip for years and never had them so thick and clubby looking. I told her they were thick and she said they were natural?? I am so disappointed and paid top dollar....$80 plus tip which I should not have done. Of course I will not go back. Colleen D read more

Place was cute but that's where it ends. I sat for a pedicure and she immediately thinned the polish with remover. I asked her to fix the missing polish on all sides of nail and she acted annoyed. It continued to get worse, so I had her remove and I left with clear read more

I come here often. I've brought business. I'm a good tipper. Got a pedicure Thursday. Polish chipped on my big toe Monday. I came Wednesday to get 1 toe fixed they told me they couldn't help me for a few hours. I can't wait a few hours or come back & am without childcare for a week before I leave town for vacation. I took the polish off & painted my own toe with the matching polish. I would've thought for a regular customer they'd be able to take 1 minute to paint 1 toe. I couldn't go anywhere else beciase I needed the matching polish from their location. Sadly won't be coming back here. Wouldve happily waited 5 or 10 minutes for someone to fix it & would've paid whatever they charged & tipped. Their paint job lasted 4 days & they weren't helpful in fixing it. read more

I was in Scottsdale for a wedding last weekend and desperately needed a polish change. I wanted the same color if they had it or something to compliment what was on my toes. The nail techs and the owner were able to find two colors to use as a base and top to get the color to match. read more

Came to check this salon out for the first time. Overall layout of the shop is nice clean and organized. Receptionist is nice and friendly. I got sat immediately. I was driving in the area for a work errand so I decided to TRY it out. I had a full set acrylic with gels on and Nina was the one who did my nails, she preferred we do a dip even though I needed an acrylic fill. I don't know if this is to rush her time or she just didn't wanna sculpt me a new set since my regrowth is bad. Not even 24 hours and my gel polish has chipped and I noticed she over-filed the tip on the nails so the color peeled off eventually. I understand they wanna take walk in clients while I was still in the chair. I didn't notice the damage until I opened my car door. Why did I get charged $50 for a botched JOB? See picture below. I wouldn't drive 40 minutes to come back and get a re/done. Come at your own risk! The employees here are very chatty. They talk a lot but don't pay attention to detail when it comes to doing nails! read more

See all

Ben does a great job with dip powder !! I love how thin my nails look. I've never been displeased and my nails always look great . , my pedicures and my dip lasts. I can make my dip last 3/4 weeks ! read more

Grand Nails - Nails - Nail Salons Near Me - Scottsdale, Arizona

Great customer service and most importantly.. nails and toes look fabulous!! They were able to schedule me only half hour in advance to have pedi and sns dip mani done at same time. While the techs were carefully detail oriented, I was still able to be in and out within an hour. I'll definitely be back :-) read more

I was looking for a new nail salon and it looks like I'm going to have to keep looking lol. I ask for thin almond with chrome and after an extra 20 mins of asking her to fix my cuticles, shape and thickness and they STILL came out like this. I honestly felt bad because I felt like I was asking a lot but if I'm paying $55 then I'm gonna make sure I get what I want (still didn't but I couldn't sit there anymore). Bless her heart but if you want almond nails this is not the place. Currently at home trying to salvage whatever I can of my left thumbnail since she seemed to file off almost all of it so my entire right hand look like dog nails. *sigh* still tipped though but not for her work lol just the effort read more

See all

The person painted my toenails and then another person, maybe a manager came and checked on my toes... She did more, to make sure everything was just right!! I will come back here!!! This place is a YES!!! read more

Nice, new nail salon on Lincoln and Scottsdale Rd right next to Drybar. I discovered it a few weeks ago - opening day - and had been so disappointed by other salons lately that I thought I'd give it a try. I'm so glad I did. Nina did an ombre pink and white and did a great job. Two weeks later, it still looks great. I'm trying a pedicure today and so far, so good. Very relaxing atmosphere and no blood loss...lol... You have no idea... I just may have found my new nail spa!!!! read more

See all

I have followed Nikki many places and so happy she has this new, beautiful, clean location! She has the best memory and also is a perfectionist which is something I look for. I have long coffin nails done with SNS and walk away happy every time I see her. The staff is kind and very attentive! Also check out the pedicures, they have so many different options that will fit your mood and price point! Do yourself a favor and check this place out before everyone does. Update----- sadly my manicurist and most of the Staff have left! I have followed to the new location. I love this facility and hope to see future changes so I can start going back to Nikki there. read more

Grand Nails - Ombré SNS nails with chrome by Nikki - Nail Salons Near Me - Scottsdale, Arizona

Walked in with my girlfriend and were seated right away. It was a nice double date coming from San Diego for the holiday due to CA being closed down. Their Instruments and basins were all sterile and the basin lined with a water. Techs wore gloves and masks. 10/10 experience and now I see why women do this so after. Deff need to add this to my maintenance routine. read more

Grand Nails - Dawgs being tended to - Nail Salons Near Me - Scottsdale, Arizona

Well, this use to be my regular spot. As they are now very busy even with an apt depending on who you get they may not cut cuticles or pay attention to cutting your nails square. I understood they need to make money but doing a poor job isn't the way to get there. Lots of new people who aren't doing the quality some of the staff does. I wasn't happy with my pedicure and today when I checked out I did say I need it to be fixed. Unfortunately the gal checking me out just said sorry and went back to her client. I guess I'll have to find some place else to fix them. It's ok to get it right but they should still make it right. Someone else could have fixed my nails and that's why this app is so valuable. Don't going during busy hours!! If you don't like it it's just too bad these day! read more

The best nail salon in Scottsdale! The staff is always very accommodating and my nails always look fab! They have ALL the colors! My husband and I look forward to our pedicures together! read more

Grand Nails - Nail Salons Near Me - Scottsdale, Arizona

Hoping this would be my new nail salon. Unfortunately I had a unpleasant start of an appointmen so I walked out. Started when I was trying to pick my color. Very unhelpful. I showed her what I wanted to do pretty simple but color I wanted wasn't in book I was given. I choose something similar. She started with my toes and I told her cut straight across. She was shaping my nails with a cuticle cutter. I have enough foot issues with my MS and will not add ingrown nail to list. I had her stop she said I was rude multiple times so I decided i should leave. I was offered to have someone else complete my service. I did nothing wrong and should not have been treated this way. Very embarrassing read more

Worst pedicure I've ever had, absolutely filthy, the woman who did my pedicure was so rude. She did not use clean tools. Was so rushed and made me bleed. I was in utter shock I cried. I expected way more for a salon in Scottsdale! DO NOT GO! read more

I was needing a change from a nearby nail salon I'd been going to for years who's service was going down. I saw photos of the salon and saw rave reviews about Nikki's work so I thought I'd try it out! I made a same day appointment for 6pm (an hour before they close). I showed up and it was a clean beautiful studio and everyone was very friendly! I had a fun ombré design I wanted and Nikki's work lived up to the hype. We stayed until after closing and she made sure it was perfect. I am definitely a loyal client of hers now and would HIGHLY recommend this studio. Friendly faces and high quality work! read more

Grand Nails - Nails - Nail Salons Near Me - Scottsdale, Arizona

My best nail experience ever! Nina is such an artist and she communicated very well super friendly and professional. And I love her color recommendation. Highly highly recommend this place! read more

I get hard gel nails and they always take care of me here, I love the atmosphere and they do a great job on keeping my nails in tip top shape read more

I love the manager Nina, their nail color selection is amazing, the decor is perf, pedicures are great and again I love Nina and the time and effort she takes to do nails, her personality and her energy! BUT their is no consistency with the other manicure techs. This is specifically for those who do acrylic and dip. If Nina isn't the one to do them personally, they come out with some type of issue. Either the shape is off, it's lumpy, crooked, color is done poorly. Knocking off a star for this. My pedicures always look great again this is for dip and acrylic manicures. Consistency is so important. I think if everyone who did dip and acrylics were either trained like Nina, or just took her advise and followed how she did things. This would be the perfect nail salon. read more

I've been coming here for years and I'll never be back. $25 extra for a squiggly line that looks like a 5 year old did it. Not to mention the esthetician was doing 3 other people's nails at the same time. Rushing my nails. Didn't even finish my manicure and told me I was good to go. When I called to resolve the issue I had the manger was hostile and rude. They were going to charge me even more money to fix their mistake. Too many good salons to put up with that behavior. read more

Grand Nails - Nail Salons Near Me - Scottsdale, Arizona

See all

Gorgeous and clean salon with many options for dip and gel. Looks like it would cost more but is about the same price as everywhere else.

absolutely the worst experience ever do not go to this place they are super rude got a pedicure she cut me twice and didnt even apologized and they speak their language and insult you absolutely horrible experience read more

This place has a wide range of colors and options to get your nails done. However, they work in such a hurry that the girl who did my nails more than a week ago cut my cuticle and even though I was bleeding she did not care to even mention her mistake. I left with my finger in pain and after all this time I'm still dealing with an infected wound and lots of pain. I did mention what have happened to the girl I paid the service to and her answer was how much tip I wanted to leave. I just got a reply from the business saying I cut my cuticle before going there. This is a LIE. I went to their business to get my nails done, said I wanted SNS powder and they girl who did my nails on her own, as part of the service started cutting my cuticle and that is when she cut me. read more

Grand Nails - Injured cuticle on my middle finger more than a week ago when I got my nails done, and still infected and painful. - Nail Salons Near Me - Scottsdale, Arizona

Nikki is my girl!!!! I've only seen her once, but she is my new gal! Her nails are gorgeous and she does a wonderful job! My acrylic nails have lasted over 3 weeks and they never chipped or anything! Also ask for her "fairy dust", it's the prettiest glitter color! Love you Nikki, I'll be back soon! read more

Come see Nikki at her beautiful new salon if you want flawless nails. I get a SNS manicure and get compliments all the time even when my manicure is 3 weeks old. She pays attention to detail and makes sure you are pleased every time. read more

Grand Nails - Nail Salons Near Me - Scottsdale, Arizona

Great place. I do not live in the area. I will definitely make a stop by here every time I come into town. My nails looked amazing and lasted for 3 weeks. My Husband went with me and they made sure that his services were completed at the same time as mine. read more

Couldn't be happier with the service I received today !!! OBSESSED WITH MY NAILS !!! definitely coming back and possibly making my PERMANENT nail spa!!! read more

See all

My first review of this salon was a 5-star, until last week when the new ownership took over! Horrific. After buying the new salon, they fired the best nail tech there (who helped do everything to get this brand new salon up and running) in an unprofessional and rude way! One of the new owners or a relative of the new owners is an old guy and puts off SUCH a creepy and inappropriate vibe. He stared at me the entire time I was in there last week, just sitting in one of the pedicure seats, while my tech did my toes. She noticed it and grabbed a towel from the back to put over my legs (I was wearing running shorts and a t-shirt...not even anything provocative!), and after she did, he walked out the front door and smoked a cigarette right in front of the building. I also noticed when choosing my pedi that they marked the prices up, AND took services OUT of certain pedi packages. For example, one of them had a "15 minute hot stone massage" included, along with "callous removal" and both of those were crossed out in a black sharpie. So, you take out two of the best parts of that particular pedicure package, AND raise the price?! Shady business practice. The other thing that happened last time I was there was they were doing their "closing" duties before the shop even closed! Now the mopping I can understand because it needs done... but it's a liability for their business to do it while clients are still inside, not to mention unprofessional. What really irritated me was the fact that the lady came up to me in the middle of my pedicure and asked for my debit card to pay for my services because she "wanted to batch out the credit card machine" sooner. Note: they still weren't closed yet! I absolutely HATE when people rush you through getting spa procedures, or ANYTHING that is supposed to be relaxing for that matter, so they can get off work earlier. I won't be going back there, you couldn't pay me to go back there after last weeks nightmare along with the fact that my nail tech and the ONLY person I have trusted with my nails since moving here three years ago, is no longer there. Good riddance! read more

Great salon with easy access to The Hilton. Easy to make an appointment, very clean, relaxing, and reasonable prices. Will certainly return when I'm in the area. read more

The man that did my nails kept changing the price!!! Then 4 days later their lifting!!!!!! Never go back here again!!

I love their color selection! And Mia is very sweet. Ask for her she is the best! I can't wait to come back for a polish change because I can't get over how many awesome Colors they have! Great location as well. read more

I have been going to Grand Nails for the past 5 months and I am absolutely in love. I'm always satisfied and get the best compliments on my nails. They hold the color, design and shape and they never break . I always get the full package and my toes never chip and stay looking fresh ! Thank you !!! read more

See all

This place never lets me down! I've been coming here for a few months and have nothing but great things to say. All the techs are great, the manager is great, I always have an appointment and am always taken immediately. They have a huge color selection and I just can't say enough good things I love coming in here and my nails always look fantastic! read more

Grand Nails - Nail Salons Near Me - Scottsdale, Arizona