This is the best pharmacy and experience I've ever had WITH a pharmacy or really any customer service experience. They are so prompt to help me with any questions I have. I will only use this pharmacy moving forward and feel so lucky to have found them! My doctor who prescribe the different medications did not tell me about any side affects that could occur, and I texted grand specialty pharmacy and they answered all my questions, calmed me down, and assured me that all was normal. They answered so quickly and helped me ease any side affects, as well as my mind! This is a quality company that truly cares about their clients. Thank you Grand specialty pharmacy!!! read more

Delivery is always late, they sometimes don't process your order... The icing on the cake: they once delivered someone's else medication to me and told me to leave it at my reception so somebody could pick it up. It sat there for days... This is a huge HIPAA violation. Completely unethical place, a joke! read more

Horrible! I saw to a new dermatologist in Ventura CA, she prescribed a medication on Monday that I would need to apply 2x/day while an open would healed. She recommended Grand Specialty Pharmacy delivery and they would deliver it the next day to my door. I told her I could pick it up but she then proceeded to tell me that insurance may not cover it if picked up (I should have known then)! Why would insurance only cover a new delivery option. I agreed to delivery. Tuesday no delivery. Wednesday I start receiving automated texts with links asking for a signature and credit card info. Then I receive text messages (with misspelled words) from another number telling me I need to pay so my medication can be delivered today (now Wed). I called the Pharmacy phone number to confirm. They confirmed it was the delivery driver trying to make sure I pay and sign. I then followed the links, signed and paid, to only get a message saying "thank you, I will make sure your medication gets delivered tomorrow." Tomorrow as in Thursday now! They said, "they apologize for the mix up." Thursday comes and goes, no delivery! Friday morning I get 3 calls and an unprofessional voicemail from (888) 913 3548 stating there is a driver knocking on my door with my delivery and I need to pay for my medication. I called back telling Danny how I have spoken to them for days, I signed and paid days ago and I spoke on the phone to an employee who added it into the notes to leave it in the mailbox. My house is recovering from a loved one resting from a recent heart attack and there are others trying to work. She "apologized for the mixup, said she now sees I paid days ago, the driver left the medication at my door and told me to have a good day." This is the most disorganized and unprofessional company I have come across in a while, I regret agreeing to using the delivery option. To top it off my would has almost healed over these 4 days, unfortunate without the medication. I will be passing this experience onto my Dermatologist office to stop advising patients to use this "service." read more

I love this pharmacy Jackie really helped me out and great customer service really knows what she's doing needs a raise asap rocky

Have called 4 times, they keep confirming my delivery yet it's been over a week of waiting for my medication and I haven't received anything!! Worst place ever if you're thinking of getting your medication here DONT. I might just have to start my medication process all over again thanks to their un organization and disregard for other peoples medical needs. If i could rate 0 stars I WOULD! read more

Absolutely rude, unethical, and unprofessional staff! I asked them to transfer my prescription to my pharmacy after they failed to deliver it on time, and they spun this ridiculous story about how they "couldn't cancel it" because the driver supposedly had it. Meanwhile, I desperately needed my medication. First, they had the audacity to gaslight me, claiming it was somehow my fault that they couldn't deliver. Then, when I insisted on a transfer, they conveniently said it would take 1-2 days because the driver might come back today, or maybe tomorrow -- the rude girl on the phone literally said, "We don't know." Meanwhile, I'm sitting there with a rash all over my body, waiting for meds. But here's the kicker: as soon as I demanded to speak to a manager, suddenly they magically figured out how to transfer it. Problem solved, right? Wrong. My pharmacy calls me to say they already billed my insurance for the original prescription and only transferred the refills! Sounds like a shady scam to pocket my insurance money, assuming I wouldn't notice. After wasting more time and pain, I had to call them again, and a different person finally canceled the charge. The whole nightmare took an entire day while I was in misery. Bottom line: they've got rude, incompetent staff who think they can pull scams and bill your insurance for meds you never even receive. Completely shady and untrustworthy! read more

I regret having my dermatologist use this useless pharmacy. The weekend is upon us and I never received my meds. Never again.

If I could give them NO STARS I ABSOLUTELY would ! After 12 long years of being a loyal customer, the owner Armand laughed at me on the phone after I told him how unacceptable it was to order and prepay for my prescriptions on Monday, expecting to pick them up on Wednesday, but made the mistake of telling the customer service person that I would most likely not be in on Wednesday, that I would be in on Thursday to pick up prescription. Which only meant to them, that they could put my prescription on the back burner while they filled other peoples prescriptions before mine. When I called them this morning to let them know that I was on my way, they said it wouldn't be ready for another 2 to 3 hours! I asked them if they had received and listened to my voice message the previous evening letting them know that I needed to pick up the prescription before my doctors appointment. The girl said she hadn't gotten around to listening to the voice messages yet and it was already 10:00am when I let them know I was on my way there. When the owner got on the phone and I told him that there have been numerous problems in the past, like their delivery person dropped off my prescription on a hot day on the doorstep of my P.O.Box address, and they have been slow to fill prescriptions, he just laughed at me. Unless you want to be treated poorly and completely disrespected DO NOT USE GRAND SPECIALTY PHARMACY! LOOK AT ALL THE OTHER 1 STAR REVIEWS AND KNOW THIS IS HOW THEY REALLY CARE ABOUT THEIR CUSTOMERS ! THEY DO NOT CARE ABOUT YOU AT ALL. read more

Pharmacy staff are really nice and helpful, the service is excellent and they also offer free delivery wide range. They accept most insurance. I highly recommend this Pharmacy. read more

grand specialty pharmacy is almost always late on delivering my compounded prescription. 2 to 3 days on average. it's frustrating because i need my prescription. once i get them on the phone they're always very nice but it doesn't make up for the prescription being delivered late. thank you marc fogel 310 684 0599 read more

My doctor told me this was the best place to quickly get my medications delivered. They repeatedly lied to me about when it could be delivered, which forced me to cancel plans to wait for 16 hours at home for deliveries that didn't show up. They had excuse after excuse. These are bottles and creams - fully paid by my insurance. It pretty much took two days and the driver showed up hours late (10 pm) and scared the heck out of my pets. Don't do business with these greedy, disorganized, and dishonest vultures. I'd give them negative stars if I could. Next time, I'll insist my doctor use CVS. read more

I had a procedure done on a friday night and was told prescription would be delivered the next day. I'm still waiting, store is closed and nothing has been delivered. I need the antibiotics and cream asap, freaking out please call me at (818) 913-4822 read more

My dermatologist recommended the medication to be delivered by this place. I said okay, I should've just follow my intuition and use the cvs near my place. It's been 3 weeks and I never received anything. They texted me to confirm address and I texted them my address, they said it's gonna be at my place by the end of the day then they said there was a mistake with the address which is a lie. I double check my address, they lied 2 times saying it was gonna come and never did! I called to cancel so I can just go pick it up myself at cvs and a lady said they had to confirm my cancellation, they never called me back to inform what's happening. Never again.... Please do yourself a favor and don't use this company ever. Very unprofessional. read more

Worst customer service I have ever received on multiple occasions. We get medication compounded here for our dog and my wife called for a refill and was told it wasn't eligible to be refilled for almost 2 weeks, which makes no sense since it's not going through insurance (cash payment) and is NOT a Schedule 2 medication. So I call back to ask for a refill on Friday morning at 930AM and the person answering doesn't offer any explanation or apology for the previous miscommunication, and says the medication will be ready Monday afternoon and that he can't do anything to expedite the refill because compounding takes longer. I looked up the recipe for compounding that particular medical, It takes about an hour to do. AN HOUR. Not days. The person I spoke with made it very clear he could not have cared less. Also, why are we running low on this medication so early if they supposedly dispensed the correct amount? I double checked to be certain we were following the instructions on the bottle - we are. They also didn't put those stoppers in the bottle that let you insert the syringe and pull the medication out, making it really hard the get the medication into the syringe without wasting any once the bottle starts to run low. So we'll be picking this medication one more time on Monday and then looking for a new compounding pharmacy. read more

My mother saw a dermatologist on Tuesday and was prescribed two medications. The doctor suggested a Grand Specialty Pharmacy and that the medication will be delivered the next day. The medication is yet to arrive and it's Thursday. Tuesday afternoon to confirm the delivery and everything seemed fine. Called Wednesday after medication had not been delivered and there was a copay needed (no phone call to clarify) and was told it would arrive same day Wednesday evening from 7-9 pm. Today is Thursday and still nothing. Was told it would arrive between 7-9 today. Meanwhile my mother is suffering from her condition and can't do anything about it. Never again!!! It's not the delivery service I'm complaining about, it's the pharmacy's horrible service. Not even one star. read more

This pharmacy is great! I needed my medications right away and they rushed them over to me and were communicating with me until I had them in my hands. Will be using them for now on! read more

What a great little pharmacy. I recently had to go downtown LA for an Orthopedic appointment. This pharmacy was downstairs so I decided to fill my RX there rather than wait to go to my regular pharmacy close to home. The guy was really nice and took my information. I waited less than ten minutes for my RX which came with these small drug consultation instructions instead of the huge multi page ones I usually get. The place is small--they don't have much besides RX but I grabbed a water and protein cookie for the road. Great service often comes from the most unlikely places! read more

My prescriptions weren't delivered when they said they would on a Friday, now it's Saturday and they are closed for the weekend and I'm going to run out of my medications and there's no one I can call. I'm going to ask my doctor to switch my prescriptions to a different pharmacy as a result read more

Awful customer service. I started getting phone calls from their delivery service without identification, the name or the medication or who prescribed it. They sounded like a scam or like they were a weed delivery service. They continue to call me daily. I spoke with the general manager (or so he claimed) and today he tells me that my location is outside their delivery area. I asked him to tell me what their delivery area is. He refused to tell me. All staff should fully identify themselves. Their ignorance of this should make anyone suspicious. Manager I spoke with was really snotty and uncooperative. read more

Total PRICE GOUGING on rubbing alcohol for $10 a bottle during the Coronavirus crisis. Don't shop here! Too bad this local pharmacy across the street from me decided to ruin what could have been a great customer relationship. read more

Staff is rude. They told me my prescriptions would be ready in "20 minutes" that was a lie my prescriptions weren't ready til the next day. I always have issues with the staff being rude and not helpful. They seem like they hate their jobs. They tell u it's a 20 min wait but once you come back in time they say "we're still working on it." I've waited 1 to 2 hours for a prescription that they said would take "20 mins" this place is trash I'll be changing pharmacies. read more

When you walk into a pharmacy for the first time you never really know what you're going to get. The way healthcare works in this country, you're almost guaranteed some sort of regular hassle if you have a medication you rely on. My doctor recommend Grand Specialty Pharmacy awhile ago and, while I was hesitant to switch, I'm glad I did. Rather than just being another number they've always treated me like a person and helped me solve the many difficult problems that often come up with prescription medication management. While I hope to not be on regular medication for much longer, while I am it's nice to know someone's making healthcare a little easier and working with me to keep costs down. Plus they offer delivery, too, which is very helpful when the prescription can't be filled right away. If you need a pharmacy you can actually count on, Grand Specialty is a good choice. read more

Best Pharmacy in the area hands down!!!! These guys at Grand pharmacy have never failed me, they are by far the fastest and sweetest staff I can possibly come across. Plenty of parking, great cust service, a staff that knows me and greats me by first name, and always works with my insurance provider, even on those one offs or hard to find meds... LOVE Grand Specialty Pharmacy, pay them a visit, i'm sure they will treat you the same. read more

Grand Specialty Pharmacy is absolutely amazing! Not only did they help get the right medication from my next door neighbor who is handicap, but they rush delivered it to him since he doesn't have a car or transportation at no cost. Thank you so much, you guys are the best! read more

This is the best pharmacy in all of Los Angeles. If you unfortunately need medication, ask for the pharmacist Armin who goes above and beyond and can give thoughtful advice, fantastic service, and very competitive prices. I've never found another pharmacy, large or small, that matches the quality of service here. read more

In this day and age of the big box pharmacies, it is so nice to have this down home feeling pharmacy in the area. The staff is attentive, courteous and fast. I have been coming here for a while, and I'm so happy they have a Yelp account. If you live or work in the Downtown area, come down to this pharmacy, you won't be disappointed. read more

This pharmacy has truly exceeded my expectations. The customer service and level of warmth and kindness that this staff gives it's customers is truly amazing. I'm so glad I found this pharmacy and really appreciate them! read more

This is the best pharmacy that I've ever experienced. Your prescription will be filled quickly, there is a text line that goes directly to the head pharmacist Armin for questions & progress updates & Armin even provided me with several research articles on a new & rare medication that I was starting. This pharmacy will also stay open if you are running a bit late, which is unheard of with any business. read more

Worst service ever hands down. I've been there three times and each time I hope the experience will get better. So wrong. So annoyed. The workers there look miserable and forced to be there. They don't greet you when you walk in. They make snarky looks when you talk to them. Walked in a few minutes ago at around 9:15 and a lady who was mopping gave me the most annoyed look and said in this very scolding tone: "there was a sign on the door that said we were closed." to which I apologized for not seeing and asked at what time they opened and she just walked away without answering. So I asked another worker at the counter if they were open and he gave me a confused look and said yes that they were in fact open and doesn't know why she would say that. Overall I'm very unhappy with their service and just the thought of having to go back in there every month for my refills makes me uncomfortable. read more

Grand Specialty Pharmacy is by far the best pharmacy I've dealt with. Armin is nice and will go above and beyond to get you what you need at a good price. My first prescription was for my infant son who needed compounded cream. Not a lot of places offer this, which is how I wound up here. Armin talked me through everything and even spoke to my sons doctor to make sure everything was correct! They were able to deliver the cream to my house in the middle of the night when I would be home even though I told them it would be okay to leave it on the porch. When I opened the bag, they had made small travel size portions of the compound along with the tub which was a life saver I was able to give 1 to my sons daycare and kept another in my diaper bag. Armin was so thoughtful to do this without me even asking ( I didn't even know about this anyways). Months later I had a prescription sent to my old pharmacy but Armin told me not to worry, he would take care of it. Sure enough he did just that and had my prescription ready for pick up. Highly recommend. A bulk of communication was done via text which is a perk for me. read more